secure.totaladblock.com
Open in
urlscan Pro
34.160.40.40
Public Scan
Submitted URL: https://u3850369.ct.sendgrid.net/ls/click?upn=u001.qRAbn9LAPat2TjUUX9z5KvAA5fFRvV6-2BjCHlEDFEULCay6LKBLOcroKCvlchYyZGI-2FU0HHhdNc...
Effective URL: https://secure.totaladblock.com/renew?_url=%2Frenew
Submission: On April 29 via manual from GB — Scanned from GB
Effective URL: https://secure.totaladblock.com/renew?_url=%2Frenew
Submission: On April 29 via manual from GB — Scanned from GB
Form analysis 1 forms found in the DOM
POST
<form class="form-validation " method="post" pcib-my-charge-hive-form-component="pcib-my-charge-hive-form-component_1"
chargehive-component-config="{"buttonsEnabled":true,"showApplePay":true,"showGooglePay":true,"reportApplePay":true,"reportGooglePay":true,"moveApplePay":true,"moveGooglePay":false,"hideApplePayIfNoMethod":false,"hideGooglePayIfNoMethod":false}"
charge-hive-meta-url="https://secure.totaladblock.com/pre-add-card" charge-hive-enabled="true" charge-hive-token="YWRibG9ja2VyLXByb2Q6ZjAxZmI3NDgtODY5Yi00OTJhLTk2Y2MtYjc2MzczMTdiNDJkOkM4NTdZWDZVSVZMVV44ZTRhN2E1MDY4MmQ0MDUxYmYzZA=="
charge-hive-project="adblocker-prod" merchant-hash="195c5dbc" merchant-placement="Y0xNOW4yaUhMcnNyenc0NDk6NERzTENZRzNyNVdjWHU3N3lEdDNPNQ==" merchant-reference="805968512024-04-29-09:00:25"
payment-method-selector-component="payment-method-selector-component_1" novalidate="" ss-component="true">
<div class="grid-x align-center">
<div class="cell large-10">
<div errors-container="" class="page-orderform__error-block hide notification notification--negative notification--icon">
<div error-list="">
</div>
</div>
</div>
</div>
<div class="grid-x page-orderform__payment-options method-selectors">
<div class="page-orderform__options-wrapper">
<div class="grid-x align-middle">
<div class="cell shrink page-orderform__payment-options__card">
<label for="radio-card" payment-method-trigger="card">
<div class="grid-x align-middle">
<div class="cell shrink page-orderform__payment-options__radio-button">
<input type="radio" id="radio-card" name="billing-paymentType" value="1" class="" data-validate="ignoreValidationOnFields:;" data-validator-no-wrap="true" novalidate="" at-ss-pciborderformblock-radio-1="" checked="checked">
</div>
<div class="cell shrink">
<img class="icon-small mobile" src="https://resources.totaladblock.com/img/layout/kondo/card-icons/visa.svg">
<img class="icon-small mobile" src="https://resources.totaladblock.com/img/layout/kondo/card-icons/visa-debit.svg">
<img class="icon-small mobile" src="https://resources.totaladblock.com/img/layout/kondo/card-icons/mastercard-new-bordered.svg">
<img class="icon-small mobile" src="https://resources.totaladblock.com/img/layout/kondo/card-icons/amex.svg">
</div>
</div>
</label>
</div>
<div class="cell shrink page-orderform__payment-options__paypal">
<label for="radio-paypal" payment-method-trigger="paypal">
<div class="grid-x align-middle">
<div class="cell shrink page-orderform__payment-options__radio-button">
<input type="radio" id="radio-paypal" name="billing-paymentType" value="2" class="" novalidate="" data-validator-no-wrap="true"
data-validate="ignoreValidationOnFields: billing-nameOnCard, billing-cardNumber, billing-expiryMonth, billing-expiryYear, billing-cvv, billing-expiryDate, billing-address, billing-zipcode, billing-email, billing-phoneNumber;"
form-ignore-validation="{"value":2,"fieldsToIgnore":["terms", "billing-nameOnCard","billing-cardName", "billing-cardExpiry", "billing-cardNum", "billing-cardNumber","billing-expiryMonth","billing-expiryYear","billing-cardCvv","billing-expiryDate","billing-cvv","billing-address","billing-city","billing-zipcode","billing-email", "billingPhoneNumber"]}"
ghost-inspector-radio-paypal="" at-ss-pciborderformblock-radio-2="">
</div>
<div class="cell shrink paypal-logo">
<img src="https://resources.totaladblock.com/img/layout/kondo/logos/paypal.svg">
</div>
</div>
</label>
</div>
<div class="cell shrink page-orderform__payment-options__apple-pay">
</div>
<div class="cell auto payment-options-ribbon show-for-large">
<div class="ribbon ribbon--secondary ribbon--flip"> Special Reactivation Discount </div>
</div>
</div>
</div>
</div>
<div class="grid-x page-orderform__orderform" pcib-orderform="" open="true" payment-method="card">
<div class="form-validation--hide hide" data-chargehive="cardBrand"></div>
<div class="form-validation--hide hide" data-chargehive="cardExp"></div>
<div class="form-validation--hide hide" data-chargehive="cardName"></div>
<span data-chargehive="verify" size="full"></span>
<input type="hidden" name="currency" value="GBP">
<input type="hidden" name="state" value="">
<input type="hidden" name="bpid" value="FID:CST:1681592809:BBbppkHErmU8y">
<input type="hidden" name="requestTime">
<input type="hidden" name="city" value="">
<input type="hidden" name="cardDetails">
<input type="hidden" name="defaultCard" value="true">
<div class="hide" pcib-field="card-name" style="border: none; background: none; padding: 0px;"><iframe src="https://cdn.prod.pci-bridge.com/v1.1.10/iframe.html" scrolling="no" allowtransparency="true" style="height: auto;"></iframe></div>
<div class="hide" pcib-field="card-expiry" style="border: none; background: none; padding: 0px;"><iframe src="https://cdn.prod.pci-bridge.com/v1.1.10/iframe.html" scrolling="no" allowtransparency="true" style="height: auto;"></iframe></div>
<input type="hidden" name="chargeId" value="">
<input type="hidden" name="data" value="{"currency":"GBP","amount":2379,"references":{"fortifi_invoice_fid":"FID:PCHS:INV:1713147387:Sz7tpXs0"}}">
<div class="page-orderform__form-wrapper">
<div class="grid-x grid-padding-x">
<div class="cell large-6 field-holder large-order-1 medium-order-1">
<div class="form-validation__wrapper form-validation__wrapper--validation-icon">
<input type="text" id="billing-nameOnCard" name="billing-nameOnCard" class="input" placeholder="Name on Card" form-validate="{"required":"true", "cardHolderName":"true"}"
form-constraint="{"nonNumeric":"true"}" tabindex="1" chargehive-link="cardName" ghost-inspector-billing-name-on-card="" novalidate="" force-id="billing-nameOnCard"> <label for="billing-nameOnCard"
form-error="billing-nameOnCard"></label>
</div>
</div>
<div class="cell large-6 field-holder large-order-2 medium-order-4">
<div class="form-validation__wrapper form-validation__wrapper--validation-icon">
<input type="text" id="billing-address" name="billing-address" class="input" maxlength="64" placeholder="Street Address" form-validate="{"required": true, "minLength": 2}" tabindex="6"
ghost-inspector-billing-address-line="" novalidate="" force-id="billing-address"> <label for="billing-address" form-error="billing-address"></label>
</div>
</div>
<div class="cell large-6 field-holder large-order-3 medium-order-2">
<div class="form-validation__wrapper form-validation__wrapper--validation-icon">
<label for="billing-cardNum" form-error="billing-cardNum"></label>
<div class="chargehive-field-wrapper chargehive-field-wrapper--pcib" id="billing-cardNum" force-id="billing-cardNum" form-validate="{"pcibCardNumber":true}" pcib-field="card-number" pcib-placeholder="Card Number"
style="border: none; background: none; padding: 0px;"><iframe src="https://cdn.prod.pci-bridge.com/v1.1.10/iframe.html" scrolling="no" allowtransparency="true" tabindex="2" style="height: 50px;"></iframe></div>
</div>
</div>
<div class="cell large-6 field-holder large-order-4 medium-order-5">
<div class="grid-x">
<div class="cell auto post-code">
<div class="form-validation__wrapper form-validation__wrapper--validation-icon">
<input type="text" id="billing-zipcode" name="billing-zipcode" class="input" placeholder="Post Code" form-validate="{"required":true, "minLength": 2}" tabindex="7" novalidate=""
ghost-inspector-billing-zip-code-field="" force-id="billing-zipcode"> <label for="billing-zipcode" form-error="billing-zipcode"></label>
</div>
</div>
<div class="cell auto">
<div class="select-wrapper select-wrapper--flag country" flag-selector-component="flag-selector-component_1" data-iso-code="GB" ss-component="true">
<div class="form-validation__wrapper">
<select id="billing-country" name="billing-country" class="select" form-validate="{"required":"default"}" readonly="readonly" tabindex="8" novalidate="" data-country-select="" force-id="billing-country">
<option value="AF">Afghanistan</option>
<option value="AX">Åland Islands</option>
<option value="AL">Albania</option>
<option value="DZ">Algeria</option>
<option value="AS">American Samoa</option>
<option value="AD">Andorra</option>
<option value="AO">Angola</option>
<option value="AI">Anguilla</option>
<option value="AQ">Antarctica</option>
<option value="AG">Antigua and Barbuda</option>
<option value="AR">Argentina</option>
<option value="AM">Armenia</option>
<option value="AW">Aruba</option>
<option value="AU">Australia</option>
<option value="AT">Austria</option>
<option value="AZ">Azerbaijan</option>
<option value="BS">Bahamas</option>
<option value="BH">Bahrain</option>
<option value="BD">Bangladesh</option>
<option value="BB">Barbados</option>
<option value="BE">Belgium</option>
<option value="BZ">Belize</option>
<option value="BJ">Benin</option>
<option value="BM">Bermuda</option>
<option value="BT">Bhutan</option>
<option value="BO">Bolivia, Plurinational State of</option>
<option value="BQ">Bonaire, Sint Eustatius and Saba</option>
<option value="BA">Bosnia and Herzegovina</option>
<option value="BW">Botswana</option>
<option value="BR">Brazil</option>
<option value="IO">British Indian Ocean Territory</option>
<option value="BN">Brunei Darussalam</option>
<option value="BG">Bulgaria</option>
<option value="BF">Burkina Faso</option>
<option value="KH">Cambodia</option>
<option value="CM">Cameroon</option>
<option value="CA">Canada</option>
<option value="CV">Cabo Verde</option>
<option value="KY">Cayman Islands</option>
<option value="TD">Chad</option>
<option value="CL">Chile</option>
<option value="CN">China</option>
<option value="CX">Christmas Island</option>
<option value="CC">Cocos (Keeling) Islands</option>
<option value="CO">Colombia</option>
<option value="KM">Comoros</option>
<option value="CK">Cook Islands</option>
<option value="CR">Costa Rica</option>
<option value="HR">Croatia</option>
<option value="CW">Curaçao</option>
<option value="CY">Cyprus</option>
<option value="CZ">Czech Republic</option>
<option value="DK">Denmark</option>
<option value="DJ">Djibouti</option>
<option value="DM">Dominica</option>
<option value="DO">Dominican Republic</option>
<option value="EC">Ecuador</option>
<option value="EG">Egypt</option>
<option value="SV">El Salvador</option>
<option value="GQ">Equatorial Guinea</option>
<option value="ER">Eritrea</option>
<option value="EE">Estonia</option>
<option value="ET">Ethiopia</option>
<option value="FK">Falkland Islands (Malvinas)</option>
<option value="FO">Faroe Islands</option>
<option value="FJ">Fiji</option>
<option value="FI">Finland</option>
<option value="FR">France</option>
<option value="GF">French Guiana</option>
<option value="PF">French Polynesia</option>
<option value="GA">Gabon</option>
<option value="GM">Gambia</option>
<option value="GE">Georgia</option>
<option value="DE">Germany</option>
<option value="GH">Ghana</option>
<option value="GI">Gibraltar</option>
<option value="GR">Greece</option>
<option value="GL">Greenland</option>
<option value="GD">Grenada</option>
<option value="GP">Guadeloupe</option>
<option value="GU">Guam</option>
<option value="GT">Guatemala</option>
<option value="GG">Guernsey</option>
<option value="GN">Guinea</option>
<option value="GW">Guinea-Bissau</option>
<option value="GY">Guyana</option>
<option value="HT">Haiti</option>
<option value="HM">Heard Island and McDonald Islands</option>
<option value="VA">Holy See (Vatican City State)</option>
<option value="HN">Honduras</option>
<option value="HK">Hong Kong</option>
<option value="HU">Hungary</option>
<option value="IS">Iceland</option>
<option value="IN">India</option>
<option value="ID">Indonesia</option>
<option value="IE">Ireland</option>
<option value="IM">Isle of Man</option>
<option value="IL">Israel</option>
<option value="IT">Italy</option>
<option value="JM">Jamaica</option>
<option value="JP">Japan</option>
<option value="JE">Jersey</option>
<option value="JO">Jordan</option>
<option value="KZ">Kazakhstan</option>
<option value="KE">Kenya</option>
<option value="KI">Kiribati</option>
<option value="KW">Kuwait</option>
<option value="KG">Kyrgyzstan</option>
<option value="LA">Lao People's Democratic Republic</option>
<option value="LV">Latvia</option>
<option value="LS">Lesotho</option>
<option value="LI">Liechtenstein</option>
<option value="LT">Lithuania</option>
<option value="LU">Luxembourg</option>
<option value="MO">Macao</option>
<option value="MK">Macedonia, the former Yugoslav Republic of</option>
<option value="MG">Madagascar</option>
<option value="MW">Malawi</option>
<option value="MY">Malaysia</option>
<option value="MV">Maldives</option>
<option value="ML">Mali</option>
<option value="MT">Malta</option>
<option value="MH">Marshall Islands</option>
<option value="MQ">Martinique</option>
<option value="MR">Mauritania</option>
<option value="MU">Mauritius</option>
<option value="YT">Mayotte</option>
<option value="MX">Mexico</option>
<option value="FM">Micronesia, Federated States of</option>
<option value="MD">Moldova, Republic of</option>
<option value="MC">Monaco</option>
<option value="MN">Mongolia</option>
<option value="ME">Montenegro</option>
<option value="MS">Montserrat</option>
<option value="MA">Morocco</option>
<option value="MZ">Mozambique</option>
<option value="NA">Namibia</option>
<option value="NR">Nauru</option>
<option value="NP">Nepal</option>
<option value="NL">Netherlands</option>
<option value="NC">New Caledonia</option>
<option value="NZ">New Zealand</option>
<option value="NI">Nicaragua</option>
<option value="NE">Niger</option>
<option value="NG">Nigeria</option>
<option value="NU">Niue</option>
<option value="NF">Norfolk Island</option>
<option value="MP">Northern Mariana Islands</option>
<option value="NO">Norway</option>
<option value="OM">Oman</option>
<option value="PK">Pakistan</option>
<option value="PW">Palau</option>
<option value="PS">Palestine, State of</option>
<option value="PA">Panama</option>
<option value="PG">Papua New Guinea</option>
<option value="PY">Paraguay</option>
<option value="PE">Peru</option>
<option value="PH">Philippines</option>
<option value="PN">Pitcairn</option>
<option value="PL">Poland</option>
<option value="PT">Portugal</option>
<option value="PR">Puerto Rico</option>
<option value="QA">Qatar</option>
<option value="RE">Réunion</option>
<option value="RO">Romania</option>
<option value="RW">Rwanda</option>
<option value="BL">Saint Barthélemy</option>
<option value="SH">Saint Helena, Ascension and Tristan da Cunha</option>
<option value="KN">Saint Kitts and Nevis</option>
<option value="LC">Saint Lucia</option>
<option value="MF">Saint Martin (French part)</option>
<option value="PM">Saint Pierre and Miquelon</option>
<option value="VC">Saint Vincent and the Grenadines</option>
<option value="WS">Samoa</option>
<option value="SM">San Marino</option>
<option value="ST">Sao Tome and Principe</option>
<option value="SA">Saudi Arabia</option>
<option value="SN">Senegal</option>
<option value="RS">Serbia</option>
<option value="SC">Seychelles</option>
<option value="SL">Sierra Leone</option>
<option value="SG">Singapore</option>
<option value="SX">Sint Maarten (Dutch part)</option>
<option value="SK">Slovakia</option>
<option value="SI">Slovenia</option>
<option value="SB">Solomon Islands</option>
<option value="ZA">South Africa</option>
<option value="GS">South Georgia and the South Sandwich Islands</option>
<option value="ES">Spain</option>
<option value="LK">Sri Lanka</option>
<option value="SR">Suriname</option>
<option value="SJ">Svalbard and Jan Mayen</option>
<option value="SZ">Swaziland</option>
<option value="SE">Sweden</option>
<option value="CH">Switzerland</option>
<option value="TW">Taiwan, Province of China</option>
<option value="TJ">Tajikistan</option>
<option value="TZ">Tanzania, United Republic of</option>
<option value="TH">Thailand</option>
<option value="TL">Timor-Leste</option>
<option value="TG">Togo</option>
<option value="TK">Tokelau</option>
<option value="TO">Tonga</option>
<option value="TT">Trinidad and Tobago</option>
<option value="TN">Tunisia</option>
<option value="TR">Turkey</option>
<option value="TM">Turkmenistan</option>
<option value="TC">Turks and Caicos Islands</option>
<option value="TV">Tuvalu</option>
<option value="UG">Uganda</option>
<option value="AE">United Arab Emirates</option>
<option selected="selected" value="GB">United Kingdom</option>
<option value="US">United States</option>
<option value="UM">United States Minor Outlying Islands</option>
<option value="UY">Uruguay</option>
<option value="UZ">Uzbekistan</option>
<option value="VU">Vanuatu</option>
<option value="VN">Viet Nam</option>
<option value="VG">Virgin Islands, British</option>
<option value="VI">Virgin Islands, U.S.</option>
<option value="WF">Wallis and Futuna</option>
<option value="EH">Western Sahara</option>
<option value="XK">Kosovo</option>
<option value="ZM">Zambia</option>
<option value="default">Please select a country</option>
</select> <label for="billing-country" form-error="billing-country"></label>
</div>
</div>
</div>
</div>
</div>
<div class="cell large-6 field-holder large-order-5 medium-order-3">
<div class="grid-x">
<div class="cell auto">
<div class="select-wrapper expiry-month">
<div class="form-validation__wrapper">
<select id="billing-expiryMonth" name="billing-expiryMonth" class="select" charge-hive-passover="month"
form-validate="{"required":"month", "pcibCardExpMonth":"[charge-hive-passover=\"year\"]"}" placeholder="Expiry Month" force-id="billing-expiryMonth" tabindex="3" novalidate=""
ghost-inspector-billing-month-dropdown="" chargehive-link="cardExp" chargehive-link-process-pattern="/^\d{2}/gm">
<option value="month">Expiry Month</option>
<option value="01">01</option>
<option value="02">02</option>
<option value="03">03</option>
<option value="04">04</option>
<option value="05">05</option>
<option value="06">06</option>
<option value="07">07</option>
<option value="08">08</option>
<option value="09">09</option>
<option value="10">10</option>
<option value="11">11</option>
<option value="12">12</option>
</select> <label for="billing-expiryMonth" form-error="billing-expiryMonth"></label>
</div>
</div>
</div>
<div class="cell auto">
<div class="select-wrapper expiry-year">
<div class="form-validation__wrapper">
<select id="billing-expiryYear" name="billing-expiryYear" class="select" charge-hive-passover="year"
form-validate="{"required":"0", "pcibCardExpYear":"[charge-hive-passover=\"month\"]"}" placeholder="Expiry Year" force-id="billing-expiryYear" tabindex="4" novalidate=""
ghost-inspector-billing-year-dropdown="" chargehive-link="cardExp" chargehive-link-process-pattern="/\d{2}(?!\/)/gm">
<option value="0">Expiry Year</option>
<option value="2024">2024</option>
<option value="2025">2025</option>
<option value="2026">2026</option>
<option value="2027">2027</option>
<option value="2028">2028</option>
<option value="2029">2029</option>
<option value="2030">2030</option>
<option value="2031">2031</option>
<option value="2032">2032</option>
<option value="2033">2033</option>
<option value="2034">2034</option>
</select> <label for="billing-expiryYear" form-error="billing-expiryYear"></label>
</div>
</div>
</div>
<div class="cell auto cvv">
<div class="info-icon" data-cvv-tooltip-trigger="">
<i class="kondo_solid-information"></i>
</div>
<div class="tooltip tooltip--neutral tooltip--arrow-top" data-cvv-tooltip="">
<p class="p--note"> Security code is the last 3 digits on the back of your card or 4 digits on the front of your AMEX. </p>
<img src="https://resources.totaladblock.com/img/layout/kondo/icons/cvv-tooltip-icon.svg">
</div>
<div class="form-validation__wrapper form-validation__wrapper--validation-icon mb-3">
<label for="billing-cardCvv" form-error="billing-cardCvv"></label>
<div class="chargehive-field-wrapper chargehive-field-wrapper--pcib" id="billing-cardCvv" force-id="billing-cardCvv" form-validate="{"pcibCardCvv":true}" pcib-field="card-cvv" pcib-placeholder="CVV"
style="border: none; background: none; padding: 0px;"><iframe src="https://cdn.prod.pci-bridge.com/v1.1.10/iframe.html" scrolling="no" allowtransparency="true" tabindex="5" style="height: 50px;"></iframe></div>
</div>
</div>
</div>
</div>
<div class="cell large-6 field-holder large-order-6 medium-order-6">
<div class="form-validation__wrapper form-validation__wrapper--validation-icon">
<input type="text" id="billing-phoneNumber" name="billing-phoneNumber" class="input" placeholder="Phone Number (Optional)" form-validate="{"dummy": true}" tabindex="9" novalidate="" force-id="billing-phoneNumber"> <label
for="billing-number" form-error="billing-number"></label>
</div>
</div>
</div>
</div>
</div>
<div class="hide" payment-method="paypal">
<h1>paypal</h1>
</div>
<div class="hide" payment-method="apple-pay">
<h1>apple pay</h1>
</div>
<div class="hide" payment-method="google-pay">
<h1>google pay</h1>
</div>
<div class="terms ">
<div class="grid-x">
<div class="cell auto">
<label for="billing-terms">
<p class="p--note terms__text"> By clicking "Purchase & Agree" you agree to our <a data-modal-reveal-selector="[data-kondo-terms-modal]">terms</a> and the 80% discount applies to this term only then will auto renew annually at the <span
data-currency-symbol="" class="currencySymbol line-through--none">£</span>119 <a data-modal-reveal-selector="[data-kondo-regular-rate-modal]" class=" terms__link--dark">regular rate</a> until you
<a class="link" data-modal-reveal-selector="[data-kondo-cancel-account-modal]" at-ss-pciborderformblockterms-link-2="">cancel</a> via your control panel or contacting support. Prices subject to change. This <span data-currency-symbol=""
class="currencySymbol line-through--none">£</span>23.79 transaction will appear as totaladblock.com. </p>
</label>
</div>
</div>
</div>
<input type="hidden" id="plan-planSelection" name="plan-planSelection" value="ULTAB"> <input type="hidden" id="plan-termSelection" name="plan-termSelection" value="12"> <input type="hidden" id="plan-discount" name="plan-discount" value="80">
<input type="hidden" id="plan-freeGift" name="plan-freeGift" value="THREEDEV">
<div class="grid-x align-center page-orderform__button">
<div class="cell shrink">
<button type="submit" ghost-inspector-submit-button="" class="button button--primary button--icon-right button--arrow" tabindex="11" at-ss-pciborderformblock-button-1=""> Purchase & Agree </button>
</div>
</div>
<div class="grid-x align-center align-middle page-orderform__guarantee">
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Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria
Azerbaijan Bahamas Bahrain Bangladesh Barbados Belgium Belize Benin Bermuda
Bhutan Bolivia, Plurinational State of Bonaire, Sint Eustatius and Saba Bosnia
and Herzegovina Botswana Brazil British Indian Ocean Territory Brunei Darussalam
Bulgaria Burkina Faso Cambodia Cameroon Canada Cabo Verde Cayman Islands Chad
Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Cook
Islands Costa Rica Croatia Curaçao Cyprus Czech Republic Denmark Djibouti
Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea
Estonia Ethiopia Falkland Islands (Malvinas) Faroe Islands Fiji Finland France
French Guiana French Polynesia Gabon Gambia Georgia Germany Ghana Gibraltar
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Guyana Haiti Heard Island and McDonald Islands Holy See (Vatican City State)
Honduras Hong Kong Hungary Iceland India Indonesia Ireland Isle of Man Israel
Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan
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Luxembourg Macao Macedonia, the former Yugoslav Republic of Madagascar Malawi
Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius
Mayotte Mexico Micronesia, Federated States of Moldova, Republic of Monaco
Mongolia Montenegro Montserrat Morocco Mozambique Namibia Nauru Nepal
Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk
Island Northern Mariana Islands Norway Oman Pakistan Palau Palestine, State of
Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal
Puerto Rico Qatar Réunion Romania Rwanda Saint Barthélemy Saint Helena,
Ascension and Tristan da Cunha Saint Kitts and Nevis Saint Lucia Saint Martin
(French part) Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa
San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra
Leone Singapore Sint Maarten (Dutch part) Slovakia Slovenia Solomon Islands
South Africa South Georgia and the South Sandwich Islands Spain Sri Lanka
Suriname Svalbard and Jan Mayen Swaziland Sweden Switzerland Taiwan, Province of
China Tajikistan Tanzania, United Republic of Thailand Timor-Leste Togo Tokelau
Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands
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applies to this term only then will auto renew annually at the £119 regular rate
until you cancel via your control panel or contacting support. Prices subject to
change. This £23.79 transaction will appear as totaladblock.com.
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WHAT'S INCLUDED?
Protect your PC from viruses with TotalAdblock Antivirus Protection and
eliminate malware, spyware and adware in real-time.
* Real-Time Antivirus Protection
* Protection for 3 Individual Devices
* Remove Malware, Spyware, Adware and more
* Windows, Mac, Android and iOS Compatible
* Delete Privacy Concerns
* Block Harmful Website
Other Benefits
* 30 Day Money-Back Guarantee
* Huge 80% Discount
* Yearly Antivirus Protection
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© TotalAdblock 2024
All Rights Reserved
YEARLY PROTECTION
In order to keep your devices protected 24/7, 365 days a year, we provide
hassle-free, continuous antivirus protection.
We provide full uninterrupted service by automatically renewing your
subscription to ensure you never go without protection. We do this by charging
your payment method at our regular rate for the term you have chosen.
You will receive an email reminder 30 days before renewal charge which will
notify of the charge date along with any applicable changes.
* Uninterrupted Award-Winning Antivirus Protection
* 24x7 Customer Phone Support Available
* Receive Pre-Renewal Reminder Notification
If, however, you would like to disable the continuous protection feature you can
do so within the edit payment method option located within the billing section
of your account or by contacting us via email billing@totaladblock.com.
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© TotalAdblock 2024
All Rights Reserved
CONTINUOUS PROTECTION
To ensure your devices stay fully protected 24/7, 365 days a year, with
uninterrupted security, we provide continuous antivirus protection.
At the end of this renewal term and each subsequent renewal term we will
automatically renew your service for another term, until you cancel, by charging
the payment method on file at the then regular rate.
We will send you an email reminder 30 days prior to the charge taking place
notifying you of the upcoming renewal along with any applicable changes.
* Uninterrupted Award-Winning Antivirus Protection
* 24x7 Customer Phone Support Available
* Receive Pre-Renewal Reminder Notification
If, however, you would like to disable the continuous protection feature you can
do so within the edit payment method option located within the billing section
of your account or by contacting us here.
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© TotalAdblock 2024
All Rights Reserved
HOW TO CANCEL TOTALADBLOCK
In the unlikely event that you wish to cancel, you can do so yourself anytime in
your control panel or by contacting support.
You can do this by either of the following:
* Manually manage within your control panel
* Contact our support team here
* Visit our Help Center
For more information please see our Cancellation Policy.
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© TotalAdblock 2024
All Rights Reserved
Information concerning the exercise of the right of withdrawal
RIGHT OF WITHDRAWAL
You have the right to withdraw from this contract within 14 days without giving
any reasons.
The withdrawal period will expire after 14 days from the day of the conclusion
of the contract.
To exercise the right of withdrawal, you must inform us (Total Security Limited,
16-18 Barnes Wallis Road Segensworth, Fareham, Hampshire, PO15 5TT, United
Kingdom, telephone: 44 3330165485, email: withdrawal@totaladblock.com) of your
decision to withdraw from this contract by an unequivocal statement (e.g. a
letter sent by post, or email). You may use the attached model withdrawal form,
but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your
communication concerning your exercise of the right of withdrawal before the
withdrawal period has expired.
EFFECTS OF WITHDRAWAL
If you withdraw from this contract, we shall reimburse to you all payments
received from you, including the costs of delivery (with the exception of the
supplementary costs resulting from your choice of a type of delivery other than
the least expensive type of standard delivery offered by us), without undue
delay and in any event not later than 14 days from the day on which we are
informed about your decision to withdraw from this contract. We will carry out
such reimbursement using the same means of payment as you used for the initial
transaction, unless you have expressly agreed otherwise; in any event, you will
not incur any fees as a result of such reimbursement.
MODEL WITHDRAWAL FORM
(complete and return this form only if you wish to withdraw from the contract)
To
Total Security Limited,
16-18 Barnes Wallis Road Segensworth, Fareham, Hampshire, PO15 5TT, United
Kingdom
E-Mail: withdrawal@totaladblock.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of
sale of the following goods (*)/for the provision of the following service (*),
– Ordered on(*)/received on (*),
– Name of consumer(s),
– Address of consumer(s),
– Signature of consumer(s) (only if this form is notified on paper),
– Date
(*) Delete as appropriate.
Click here to download the withdrawal policy.
TOTALADBLOCK VAT POLICY
The pricing shown excludes VAT (Value Added Tax), in some countries this is also
known as GST (Goods and Services Tax).
The rate applied for your location is charged at 20.00% which makes your total
bill today £4.75.
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© TotalAdblock 2024
All Rights Reserved
Brand/Logo/Total Adblock
Our continuous adblock service allows us to ensure you benefit from an
uninterrupted ad-free browsing experience.
We often offer promotional discounts and special introductory offers to new
customers during their initial subscription term. These special offers and
introductory offers are available to new customers only and are valid for the
initial subscription term only.
You will receive an email reminder at least 30 days before your renewal charge
takes place, notifying you of the charge date along with any applicable changes.
At the end of each subscription period we will auto-renew your subscription for
another term (until you cancel) by charging your payment method on file at the
then current regular rate.
Regular rate for our annual Adblock Pro is currently £119. If you wish to
opt-out of the automatic renewal you can do so within the billing section of
your account, alternatively you can speak with our billing department should you
require assistance. Prices are subject to change, details are found here.
© TotalAdblock 2024
All Rights Reserved
MONEY-BACK GUARANTEE
We're so confident that you won't want to leave TotalAdblock, we'll give you
your money back if you do. No questions asked.
During the first 30 days, if you decide TotalAdblock isn't for you, we'll refund
you in full. Your satisfaction is our top priority, and we’re so confident that
you’ll be pleased with our services:
* How easy it is to protect your devices
* 24x7 customer phone support available
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© TotalAdblock 2024
All Rights Reserved
Wait! Before you leave…
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CONTINUOUS ADBLOCK
To ensure you have the best possible web-browsing experience by removing
unlimited ads 24/7, 365 days a year, we provide a continuous adblock service.
At the end of your initial 12-month term and each subsequent renewal term we
will automatically renew your service for another term, until you cancel, by
charging the payment method on file at the then regular rate.
We will send you an email reminder 30 days prior to the charge taking place
notifying you of the upcoming renewal along with any applicable changes.
* Uninterrupted Adblock Service
* 24x7 Customer Phone Support Available
* Receive Pre-Renewal Reminder Notification
If you would like to disable your Continuous AdBlock you can do so under My
Services within the Billing section of your account or by contacting us here. By
disabling the automatic renewal of your subscription, access to the value added
services included in the Continuous AdBlock package will be restricted within 48
hours. Access to these features can be enabled at any time by reactivating your
billing relationship.
Brand/Logo/Total Adblock
© TotalAdblock 2024
All Rights Reserved
TERMS
Please read the terms and conditions of this contract carefully. It is an
important document and you must agree to the terms and conditions before using
the Services. This contract sets out:
* your legal rights and responsibilities;
* our legal rights and responsibilities; and
* certain key information required by law.
These terms and conditions are for customers based and using the Services in the
United Kingdom. If you are contracting with us from outside of the United
Kingdom, other terms and conditions will apply.
SUMMARY OF SOME OF THE KEY PARTS OF THIS CONTRACT
* You are entering into a contract with us for the period you agree to when you
sign up for the Services. We provide you with our fees and charges in our
“pricing matrix” before you agree to the subscription plan.
* Sometimes we offer discounted introductory pricing plans. This discount will
not be applied when your subscription plan renews and our price plans are
flexible and are subject to change. You can see further information in our
pricing matrix.
* Your subscription plan will automatically renew at the subscription price
payable at the time of renewal where you have not told us that you want to
cancel your subscription plan at the end of the particular period you
subscribed to, and you have not opted out of automatic renewal. Please see
the section on Subscription Plans and Automatic Renewal at clause 11.
* Your Control Panel provides you with options to manage your subscription
plan, edit your payment method on file, opt out of automatic renewals and in
some situations allows you to obtain a refund where eligible. These settings
can be found within the 'My Services' section.
* We provide you with specific cancellation and refund rights in addition to
your statutory rights. You can read about this under the section Cancellation
and Refunds at clause 13.
* You have rights as a consumer under the Consumer Rights Act 2015 and we are
under a legal duty to supply our Services in conformity with this contract.
We set these rights out under the Warranties section at clause 15 but in
summary:
* digital content (like our software) must be as described, fit for purpose
and of satisfactory quality; and
* our services must be performed using reasonable skill and care.
* Please review the 'key technical information' here to check that your
computer or device meets the hardware and software requirements.
* We exclude certain types of liability under this contract and limit our
liability to you, where we can can by law. You need to read and understand
the section on Liability at 16 before agreeing to these terms and conditions
* you can visit our Support Knowledge Base and this provides you with guides
and information on how to use our software.
* You can always ask us any questions about the terms of this contract, by
contacting at us at our Support Knowledge Base.
In this contract:
* ‘we’, ‘us’ or ‘our’ means Total Security Limited, trading as TotalAdblock;
* ‘you’ or ‘your’ means the person buying the Services from us;
* ‘Services’ means the products, software and services we provide to you. The
list of services and products this document applies to is set out at the end
of these terms and conditions.
* ‘site’ means our website located here: https://www.totaladblock.com/
If you have any questions about this contract or any purchases you have made,
please contact us by:
* using our online chat functionality if you are not an existing customer or
you are and you are post annual renewal; or
* filling out and submitted the online contact form available at our Support
Knowledge Base; or
* calling us on 0808 169 7742 (our telephone lines are open 7 days per week, 24
hours a day).
WHO ARE WE?
We are Total Security Limited (trading as TotalAdblock), a company registered in
England and Wales under company number: 10161957.
Our registered office is at: 16-18 Barnes Wallis Road, Segensworth, Fareham,
Hampshire, United Kingdom, PO15 5TT.
Our VAT number is: GB245203732.
The details of this contract will not be filed by us. Please print out or save a
copy of this contract for your records as we will not save a copy for you.
1. Introduction
1.1. 1.1 If you buy Services from us you agree to be legally bound by this
contract.
2.1. 1.2 These terms and conditions apply only if you are buying services
on our site as a consumer (i.e. for purposes outside of your business,
craft or profession). The Services are not for business use and any
mandatory consumer provisions, warranties and representations are
expressly excluded from this contract to the maximum extent permitted
by law if you use the Services in the course of business, craft or
profession.
3.1. 1.3
When buying any services on our site you also agree to be legally
bound by:
NaN. 1.3.1 extra terms which may add to, or replace some of, this
contract. This may happen for security, legal or regulatory
reasons. We will contact you to let you know if we intend to do
this by giving you notice on our site and telling you when the
changes come into effect. The changes will not apply
retrospectively. If you do not agree to be bound by any
subsequent modifications, you must stop using the Services (see
Cancellation and Refunds); and
NaN. 1.3.2 specific terms which apply to certain Services. If you want
to see these specific terms and they are not set out in these
terms and conditions, please visit the relevant webpage for the
particular services.
All of the above documents mentioned at 1.3 form part of this contract
as though set out in full here. If you do not accept and agree to
these terms then you must not access or use the Services.
2. Your privacy and personal information
2.1. 2.1 Our Privacy Policy is available at
https://www.totaladblock.com/privacy.
3.1. 2.2 Your privacy and personal information are important to us. Any
personal information that you provide to us will be dealt with in line
with our Privacy Policy, which explains what personal information we
collect from you, how and why we collect, store, use and share such
information, your rights in relation to your personal information and
how to contact us and supervisory authorities if you have a query or
complaint about the use of your personal information.
3. Eligibility, Registration and Account Security
3.1. 3.1 The Services are intended solely for non-business users who are
eighteen (18) years of age or older. If you are under eighteen (18)
years of you must not use the Services. By registering for and/or
using the Services, you are representing to us that you are at that
you are at least eighteen (18) years of age.
4.1. 3.2 If you are registering for and using the Services on behalf of
another party, you must have authority from that party.
5.1. 3.3 Before you place your order for the Services, you must check that
the hardware and software requirements of your computer or device mean
that you can receive the Services. Please review the ‘key technical
information’ here to check that your computer or device meets the
hardware and software requirements.
6.1. 3.4 You agree to provide accurate and complete information when you
register for the Services and you agree to keep such information
accurate and complete during the entire time that you use the
Services. You are solely responsible for maintaining the
confidentiality of your username and password.
7.1. 3.5 You should regularly back-up your data, including any data we may
hold as a result of providing the Services. We are not responsible for
backing up your data.
4. Prohibited Persons and export laws
4.1. 4.1 Certain entities and individuals are prohibited from using the
Services pursuant to trade and economic sanctions and export and
control laws imposed by the United States, United Kingdom, or other
governments. These prohibit companies and their subsidiaries from
engaging in all or certain commercial activities with certain
sanctioned countries (“Sanctioned Country”) and certain individuals,
organizations, entities, or domain names (“Sanctioned National)” (see,
for example, the U.S. Office of Foreign Assets Control restrictions on
companies and their subsidiaries and related individuals that are
named on the “Specially Designated Nationals” list). You are
prohibited from registering for or signing up with, subscribing to, or
using the Services if you are located in a Sanctioned Country or are
listed as, or associated with a Sanctioned National or anyone set
forth on the Specially Designated Nationals list, as determined by
Total Security Group in its sole discretion. Registration, signing-up
or using the Services from any Sanctioned Country is a material
violation of the contract, and grounds for immediate account
termination by Total Security Group without the right to recover any
of your data or fees which you have paid (or pre-paid) for such
Services
5.1. 4.2 You must comply with all applicable export laws.
5. Permission to use software (sometimes called an End User Licence Agreement
or EULA)
5.1. 5.1 When you purchase software from us, you will not own it. Instead,
we give you permission to use it (also sometimes called a ‘licence’)
for the purpose of receiving the Services.
6.1. 5.2 Use of software:
NaN. 5.2.1 is personal to you. You can use it wherever you want in the
world but only if you comply with local laws;
NaN. 5.2.2 is non-exclusive to you. We may supply the same or similar
software to other users;
NaN. 5.2.3 may be used only for the number of devices for which you
have paid the applicable fees and taxes, and for the duration of
your subscription plan. Each subscription grants you the right to
install and use software on the number of devices provided for in
that subscription plan (typically 3). You may transfer your
licence from one device to another by contacting us. If you wish
to use the Services on multiple devices, you must obtain a
separate licence for each device or obtain a multi-device licence
by purchasing an additional licence or licenses package;
NaN. 5.2.4 may not be:
a. copied by you;
b. changed by you (which means, in particular, that you are not
allowed to adapt, reverse-engineer, disassemble or decompile
it, or try to extract the source code from it);
c. rented, leased, lent, sublicensed or transferred by you;
d. hosted for third parties by you;
e. combined or merged with, or used in, any other computer
program by you. Software may include copy protection
technology to prevent the unauthorised copying of software, or
may require original media for use of the software on the
computer. It is illegal to make unauthorised copies of our
software or to circumvent any copy protection technology
included in our software; or
f. distributed or sold by you to any third party, unless we
agree;
NaN. 5.2.5 must be in accordance with our Support Knowledge Base and
technical requirements. These page provides you with guides and
information on how to use software;
NaN. 5.2.6 includes:
a. updates;
b. upgrades;
c. new releases;
d. new versions; and
NaN. 5.2.7 contains information which is owned by us and/or third
parties. You must not conceal, change or remove any markings
which show who owns this information, such as copyright (©),
registered trade mark (®) or unregistered trademark (™) markings.
7.1. 5.3 Except where you have permission to use any of our software under
this clause 5, you will not obtain any rights of ownership or other
rights (of whatever nature) in the Services, software or in any copies
of it.
8.1. 5.4 Trial Licences. If you requested and received a free seven (7)-day
or thirty (30)-day trial or evaluation licence, you must comply with
these terms and conditions and your licence is only valid for the
limited period agreed. The free trial or and evaluation licence is
only valid for your use of the Services on one device during such
seven (7)-day or thirty (30)-day period and is limited to one trial
licence or evaluation licence per calendar year per device. Your trial
or evaluation licence will automatically terminate upon the expiration
or termination of the seven (7)-day or thirty (30)-day period unless
you subsequently agree to a paid subscription plan. Prior to the
expiration of your trial or evaluation period, you will be notified
and offered the opportunity to purchase an annual or monthly
subscription plan. We do not collect any of your personal or
identifiable information, including name, email address or payment
details, until such time as you affirmatively subscribe to the
Services at or prior to the expiration of the trial or evaluation
period (i.e., there is no auto-enrolment following the expiration of
the trial or evaluation period).
6. Compatibility with the Total Security Group Software.
6.1. 6.1 You are responsible, at your own expense, for all computers,
telecommunication equipment, software, access to the Internet, and
communications networks required to use the Services.
7. Restrictions on Services.
7.1. 7.1 Access. You are only allowed to access the Services through the
interfaces and protocols provided or authorised by us. You agree that
you will not access the Services through unauthorised means, such as
unlicensed software clients.
8.1. 7.2 Redistribution. You may not redistribute the Services or provide
others with access to, or use of, them, unless you have entered into a
separate reseller agreement or other agreement with us that expressly
authorises you to engage in this activity. You may ask us for
permission to have business or reseller use and distribution of
software by contacting us.
8. Technical Support Services.
8.1. 8.1 We provide 24/7 technical support via our Help Centre and online
chat for software (“Technical Support Services”). You will need to
provide us with as much information as you can for us to provide
Technical Support Services. You understand and agree that we may
require access to your device and licence keys to provide the
Technical Support Services.
9.1. 8.2
Ineligibility for Technical Support Services. We will not provide
Technical Support Services if:
NaN. 8.2.1 you are in breach of this contract; or
NaN. 8.2.2 the need for Technical Support Services is due to:
a. your failure to operate the software within the systems
requirements provided to you;
b. any modification or attempted modification of software by you
or any third party outside of our control;
c. your failure or refusal to implement any changes recommended
or required by us.
10.1. 8.3
Remote Access Support
In some situations we may need to provide you with Remote Access
Support (“RAS”).
NaN. 8.3.1 Information and Disclaimer Regarding Remote Access
Support.
a. Information and Considerations for RAS. In the event that RAS
is necessary, requested or recommended as part of our
Technical Support Services, you should be aware of the
following matters and considerations related to any use of
our RAS:
1. Our remote access agents (“RAAs”). will be able to access
and view your private and confidential information that
may be on your device at the time of granting access to
the RAA.
2. RAAs will be able to delete and edit data on your licensed
device and any attached media storage capacity (attached
at the time of remote access by the RAAs).
3. Under certain circumstances, action(s) taken by the RAA in
connection with providing RAS may lead to the loss or
corruption of data on your device or which may result in
loss of functionality in a device.
4. To provide RAS, the RAA may need to upload or download
limited information from your device in order to provide
necessary technical support such as downloading log files
or related utilities.
b. Customer Responsibilities in Connection with using RAS.
1. You are solely responsible for maintaining and backing up
all information, data, text, files, photos or other
materials (e.g. software) that are on your device and
storage media before ordering RAS, installing any
recommended or required files, as well as at the time when
you request and receive any RAS and providing access to a
RAA.
2. You should ensure that any confidential or personal files
are closed before the RAS session commences, and are
appropriately labelled as being private or confidential.
3. You should ensure that you have the necessary or proper
capacity and authority to bind yourself to the terms of
the disclaimer below and that you have full authority and
responsibility for your device and storage media in
connection with the provision and receipt of any and all
RAS provided by the RAA.
4. You should be actively present at all times during the RAS
provided by the RAA in order to follow any instructions or
implement any recommendations from the RAA (e.g. entering
passwords for access, providing more information).
NaN. 8.3.2
Disclaimers and Disclosures Regarding Customer’s Use of RAS. Our
RAS are provided at your sole risk, and you assume
responsibility for any and all consequences as a result of the
RAS other than where we fail to use reasonable skill and care.
In connection with the foregoing:
a. You understand and agree that by requesting any RAS, an RAA
may download and use software on your device; gather system
data from your device; take remote access control of your
device (upon your consent); and otherwise access and modify
the device settings as reasonably required to troubleshoot
any issues and provide the necessary RAS identified.
b. You understand and agree that by using our RAS, an RAA may
(while engaging in or undertaking the necessary or required
RAS) be exposed to or be able to view private and
confidential files, information and/or material on your
device if not otherwise properly closed or secured.
c. We do not take any responsibility for any data (including any
files or software) that could be on your device or storage
media while the RAS is performed. We strongly advise you
perform a back-up prior the RAS being performed. To the
fullest extent allowed by law and unless we fail to use
reasonable skill and care, we are not responsible for any
loss or corruption of any data (including any files or
software). If reasonably necessary to perform the RAS, some
or all files or software may be deleted in order to remove
viruses, malware, infections, trojan horses, automated
programs, warms or corrupted data/files/software to make the
device functional again. We strongly advise you back up any
data before we undertake RAS.
9. Service Availability
9.1. 9.1 We try to keep the Services available at all times but from time
to time they may be unavailable. All online services suffer
disruptions and outages.
10. Modification and Updates of the Services
10.1. 10.1 We may, from time to time, change the Services and any aspect or
feature of the Services if considered necessary for security or legal
reasons, to ensure the operability of the Services, to reflect
advancements in technology or to enhance the features we are able to
offer our customers. You hereby consent to automatic updates to the
Services you have installed on your computer.
11.1. 10.2 If we modify the Services in a material way, we will provide you
with advance notice of the changes so that you have an opportunity to
stop using the Services and cancel your account. This does not affect
or limit your money-back guarantee (details of which are set out
below) and, therefore, if you cancel within the relevant period (30
days or 14 days depending on your subscription plan and the services
we are providing) of starting or renewing the Services, whether or
not as a result of a change made by us, you will receive a full
refund where you request one in accordance with clause 13.
11. Subscription Plans and Automatic Renewal
11.1. 11.1 We offer annual and monthly subscription plans depending on what
you select in the payments page at the time you purchase the
Services.
12.1. 11.2 Where you have purchased an annual subscription plan, the plan
will automatically renew at the end of the current subscription
period for the same period you originally subscribed for unless you
have opted out of automatic renewal, or you contact us and tell us
you do not want your subscription plan to renew. On occasion, it may
be necessary for us to amend your renewal term from annual to monthly
to provide you with the best service possible and you will be charged
at the monthly pro rata amount. Should this happen, you will be
notified via email upon successful renewal. You can opt out of
automatic renewal or tell us that you do not want your plan to renew
by amending your billing preferences in your Control Panel.
13.1. 11.3 Total Security Group reserve the right to pre-renew a 12 months
subscription up to 30 days prior to the anniversary date to avoid a
lapse in service, which will be notified within the Renewal Notice.
Your payment method on file will be automatically debited unless you
tell us you do not want to renew as explained in clause 11.2.
14.1. 11.4
Before your annual subscription plan is due for renewal, we will
provide you with a Renewal Notice up to 30 days before you are due to
be charged. We will send the Renewal Notice to the email address you
provided us with when you signed up for the Services. The Renewal
Notice will tell you:
NaN. 11.4.1 the new price plan and the fees and charges you will need
to pay us;
NaN. 11.4.2 the period of subscription;
NaN. 11.4.3 how you can cancel your subscription and, where
applicable, obtain a refund.
15.1. 11.5 Monthly Subscriptions. All monthly subscriptions will renew
automatically each month until you cancel your account. You can
cancel your account at any time.
16.1. 11.6 Exceptions to Automatic Renewal. If you are in dispute with us
or have previously requested a chargeback/transaction reversal that
we have successfully challenged, your Services will not automatically
renew at the end of your existing service term. Unless we are
required to by law, we are unable to return disputed charges that we
have successfully challenged, due to the costs we incur for dealing
with the dispute.
17.1. 11.7 Our Continuous Adblock service provides complimentary access to
a range of value added services, in order for these to be utilized
you must have your auto-renewal preferences enabled, which can be
found in the 'My Services' within your account, maintaining an active
billing relationship with us. Once this relationship has been
terminated, access to the value added services which are included
within the Continuous Adblock service will be restricted within a 48
hour period of disabling and only accessible again once this billing
relationship has been reactivated.
12. Pricing, Billing and Payment
12.1. 12.1
Pricing
NaN. 12.1.1 If you have claimed an introductory or special promotion
offer when signing up for your subscription plan, the Services
will automatically renew at the current non-discounted price
listed on our site at the time the subscription plan is due for
renewal. This does not affect your cancellation rights.
NaN. 12.1.2 If your subscription plan auto-renews, you will be
charged for the Services in accordance with the current prices
for the relevant subscription plan at the time of renewal. More
information on auto-renewal is set out immediately above under
Subscription Plans and Automatic Renewal
NaN. 12.1.3 Our subscription plans are available on an annual or
monthly basis, both of which renew upon their anniversary and
are extended for the same period of time.
13.1. 12.2
Billing Process
NaN. 12.2.1 Our service charges will be calculated based on the
subscription plan you choose, the number of devices you wish to
protect plus any charges for additional services you have
ordered (see section below on additional services at clause 17).
14.1. 12.3
Payments
NaN. 12.3.1 You agree to pay us all fees and charges for the Services
at the time you order the Services or as set out in any Renewal
Notice.
NaN. 12.3.2 If the credit/debit card on file with us has expired or
does not permit automatic renewals, you must contact us if you
want to renew the Services or update your card details by
managing your billing preferences within your account. Where
this is the case and you do not renew your Services upon its
anniversary date, your access will be terminated. Once your data
has been queued for deletion, it cannot be retrieved by us.
NaN. 12.3.3 You are responsible for ensuring that your credit/debit
card billing information with us is accurate. We also accept
certain pre-paid payment methods.
NaN. 12.3.4 Currency. If you are using the Services in the United
Kingdom, all payments are in UK pounds sterling.
NaN. 12.3.5 Value Added Tax (“VAT”) is payable for the Services at
the prevailing rate. The amount of VAT payable will be shown to
you when you pay for the Services.
15.1. 12.4
Billing Issues and Support
You should tell us about any billing problems or discrepancies as
soon as you become aware of them. We will make every effort to assist
you with any billing queries. Please contact our 24/7 billing support
centre with any billing questions. In particular, please always
contact us before attempting a chargeback with your bank as we may be
able to assist with your subscription plan.
13. Cancellation and Refunds
13.1. 13.1 You can cancel the Services at any time, including where there
is a change to the Services or the terms of this contract. If you
cancel during your subscription plan, you may continue to access the
Services for the remainder of your subscription plan provided that
you have paid for the Services in full and subject always to these
terms and conditions.
14.1. 13.2 You can manage your billing preferences via the 'My Services'
section located in your Control Panel. Alternatively, if you require
assistance you can email us your request via our Help Centre or call
(001) 833 414 1284.
15.1. 13.3 You may not receive a refund upon cancellation and you should
refer to ‘Refunds’ section below.
16.1. 13.4
Refunds
Refund policy for annual subscription plans
NaN. 13.4.1 We offer a 30-day cancellation period from the day of
your purchase, with or without cause for all annual subscription
plans. We will provide you with a full refund upon request if
you cancel your subscription within 30 days of your annual
subscription plan purchase.
NaN. 13.4.2 This 30-day cancellation period and refund policy does
not apply where you are on a monthly subscription plan (see
clause 13.4.5 below - Refund policy for monthly subscription
plans)
NaN. 13.4.3 Where your subscription plan auto-renews and you are on
an annual subscription plan, you can cancel and receive a full
refund upon request within the first 30 days of the new
subscription period starting for the latest renewal payment.
NaN. 13.4.4 If you want to cancel after this 30-day period following
your annual subscription plan renewal, a pro-rata refund may be
available upon request on your most recent renewal payment.
Refund policy for monthly subscription plans
NaN. 13.4.5 We offer a 14-day cancellation period from the day of
your purchase, with or without cause, for all monthly
subscription plans. We will provide you with a full refund upon
request if you cancel your subscription within 14 days of your
monthly subscription plan purchase.
NaN. 13.4.6 If you want to cancel after this 14-day period following
your monthly subscription plan renewal, monthly subscriptions
are not eligible for pro-rata refunds.
Cancelling your account and requesting a refund
NaN. 13.4.7
Requesting a refund is easy provided you are eligible under our
refund policy. You can:
a. click on ‘My Services’ in your Control Panel and cancel your
subscription yourself;
b. contact us by using the details at the start of these terms;
c. chat with our billing department: visit our Help Centre;
17.1. 13.5
Our right to terminate your use of the Services. We may suspend or
terminate your use of or access to the Services if we believe that:
NaN. 13.5.1 you are in breach of these terms and conditions; or
NaN. 13.5.2 your continued use of the Services may damage, disable or
impair our servers or networks or otherwise harm or diminish the
reputation of us.
Such termination may be immediate and without notice but we will try
and give you reasonable notice if we can. You may not be eligible for
a refund of any amounts paid to us if we terminate your subscription
plan in accordance with this term.
18.1. 13.6
Effects of cancellation or termination
NaN. 13.6.1 Where we have cancelled or terminated your subscription
plan, you shall immediately cease any and all use of the
Services; and (ii) you will not have further access to any of
our software and applications.
NaN. 13.6.2 Where you choose to cancel or terminate your subscription
plan and you are not eligible, or if eligible, do not request a
refund, you will have access to the Services for the remainder
of the subscription plan, subject to these terms and conditions.
NaN. 13.6.3 When your account is closed, you will no longer have
access to any of your data we hold (unless we are required by
law to keep it, return it or transfer it). You should have a
regular back-up plan. Once your data has been queued for
deletion, it cannot be retrieved by us.
14. Intellectual Property
14.1. 14.1 All trade marks, service marks or other similar items used in
connection with the Services are the property of their respective
owners, including, without limitation, Total Security Group trading
as TotalAdblock. The ownership of all intellectual property rights
relating to the Services shall remain with Total Security Group
trading as TotalAdblock and its licensors. You agree not to take any
action to jeopardise, limit, or interfere in any manner with our or
our licensor’s intellectual property rights.
15. Warranties
15.1. 15.1 The Consumer Rights Act 2015 gives you certain legal rights
(also known as ‘statutory rights’). Any software that we provide to
you must be as described, fit for purpose and of satisfactory
quality.
16.1. 15.2 We are under a legal duty to supply software that is in
conformity with this contract.
17.1. 15.3 When we supply software:
NaN. 15.3.1 we will use all reasonable efforts to ensure that it is
free from defects, viruses and other malicious content;
NaN. 15.3.2 we do not promise that it is compatible with any
third-party software or equipment except where we have said that
it is in the guide to its use or on our site; and
NaN. 15.3.3 you acknowledge that there may be minor errors or bugs in
it;
NaN. 15.3.4 you acknowledge that our software and products can never
prevent all viruses and security breaches.
18.1. 15.4 To avoid faults in software and to ensure that it functions
properly, you must:
NaN. 15.4.1 install any fixes, updates, upgrades, new releases and
new versions as soon as reasonably possible after we tell you
that they are available to be downloaded;
NaN. 15.4.2 use it only on the recommended third-party software and
equipment set out in the operating instructions guide to its use
or on our site;
NaN. 15.4.3 following all current operating instructions.
19.1. 15.5 We will provide the Services using reasonable skill and care.
20.1. 15.6 If you think software is faulty or you are unhappy with the
Services, please contact us using the contact details at the top of
this page.
16. Limitation of Liability
16.1. 16.1
Except for any legal responsibility that we cannot exclude in law
(such as for death or personal injury) or arising under applicable
laws relating to the protection of your personal information, we are
not legally responsible for any:
NaN. 16.1.1 losses that were not foreseeable to you and us when the
contract was formed (this is sometimes called indirect or
consequential damages);
NaN. 16.1.2
losses that were not caused by any breach on our part. For
example, we are not responsible for:
a. any delays or failures in the Services due to a failure of
any computers, telecommunication equipment, software, access
to the Internet, or communications networks necessary to use
or access the Services outside of our control. We exercise no
control over, and accept no responsibility for, the content
of the information as it passes through network hubs and
points of presence or the Internet, other than on equipment
and software that we control;
b. our failure to provide the Services to the extent that such
failure was due to an event outside our reasonable control;
c. loss or corruption of, or damage to, data, confidential
information or other digital devices or content, unless and
to the extent that we have failed to use reasonable skill and
care in providing the Services;
d. data breaches not caused by us or our agents and
subcontractors;
NaN. 16.1.3 loss or damage relating to or arising from Remote Access
Services, unless we fail to use reasonable skill and care;
NaN. 16.1.4 business losses (including loss of profit); or
NaN. 16.1.5 losses to non-consumers.
17.1. 16.2
Except for any legal responsibility that we can exclude in law, our
maximum liability to you for whatever reason under the contract shall
be the greater of:
NaN. 16.2.1 the total price you have paid for the Services; and
NaN. 16.2.2 £100 (one hundred pounds sterling).
18.1. 16.3 None of your statutory rights shall be affected by the
provisions in this clause.
17. Additional services
17.1. 17.1
We offer additional services and products in addition to our core
adblock services and your use of these additional products and
services is also subject to these terms and conditions. These
additional services and products include the following and references
to the Services in these terms shall include any of the services
listed below that you have chosen to purchase and licence from us. We
may provide you with additional terms and conditions for any of the
additional services below.
NaN. 17.1.1 Safe Browsing (VPN);
NaN. 17.1.2 Unlimited Devices;
NaN. 17.1.3 Family Protection;
NaN. 17.1.4 Home Protection;
NaN. 17.1.5 Additional Device;
NaN. 17.1.6 Password Vault;
NaN. 17.1.7 Advanced Cloud Scanning;
NaN. 17.1.8 Identity Protection;
NaN. 17.1.9 Smartphone Optimizer;
NaN. 17.1.10 Antivirus eBook;
NaN. 17.1.11 Priority Support;
NaN. 17.1.12 Smartphone Protection.
18.1. 17.2 Third parties we work with to provide the Services. We are in
partnership with Avira Operations GmbH & Co. KG and resell the
SAVAPI, MAVAPI, APC and WRAPI SDK packages which delivers protection
against Zero-day attacks, advanced persistent threats and unknown
malware. Other libraries used include Community.CsharpSqlite,
DotNetZip, Hardcodet.Wpf.TaskbarNotification, HtmlAgilityPack,
Ionic.Zip, lbt.Ortc.Api, LinqBridge, Mindscape.Raygun4Net,
Newtonsoft.Json, SAVAPI, ShellBrowser, Utiliizr.WPF, Utilizr.Net3,
Utilizr.VPN, Utilzr.OpenVPN, WebSocket4Net.
19.1. 17.3 Specific terms for Data Breach Searches
NaN. 17.3.1 We use a third-party service provider to conduct a
regular search of current or ongoing data breaches. The
third-party provider searches a proprietary database of publicly
available information concerning data breaches and other online
data breach incidents based on the email address provided by a
user. You understand and agree that we are not responsible for
the accuracy or completeness of the results of any such search,
nor are we affiliated with or have any responsibility for any
website or brand that is listed.
NaN. 17.3.2 Whilst we can provide data breach results, we are not
responsible for the data shown, and nor do we claim to prevent
future data breaches. No one can prevent all data breaches.
NaN. 17.3.3 Where you agree, we can conduct a data breach search on
your behalf to enable us to provide you with informative
feedback on whether or not you have been previously affected by
a known data breach.
18. Transferring rights under the contract
18.1. 18.1 We may, in our sole discretion, transfer or assign all or part
of our rights under the contract and transfer all or any portion of
our duties and obligations under this contract. This will not affect
your rights under the contract. If you do not agree with any transfer
or assignment, you should discontinue your use of the Services and
cancel your account.
19.1. 18.2 You may only assign all or part of any of your rights under the
contract following a satisfactory credit check of the person you wish
to transfer your rights to and their completion of our sign-up
process. If you wish to transfer your rights to a third party, please
visit our Help Centre.
19. Notices
19.1. 19.1 Notices relating to your Services and the terms of this contract
will be provided to you via the email address you have registered for
your account or through the Control Panel. You must ensure that the
contact details we hold for you are current at all times.
20. Third Party Rights
20.1. 20.1 No one other than a party to this contract has any right to
enforce any term of this contract.
21. Disputes
21.1. 21.1 We will try to resolve any disputes with you quickly and
efficiently. If you are unhappy with the Services, please contact us
as soon as possible using the contact details set out at the top of
this page.
22.1. 21.2 The laws of England and Wales apply to this contract, although
if you are resident elsewhere in the UK you will retain the benefit
of any mandatory protections given to you by the laws of that
country.
23.1. 21.3 Any disputes will be subject to the non-exclusive jurisdiction
of the courts of England and Wales. This means that you can choose
whether to bring a claim in the courts of England and Wales or in the
courts of another part of the UK in which you live.
COVERED SERVICES
* Total Adblock
* Antivirus Pro
* Safe Browsing (VPN)
* Unlimited Devices
* Family Protection
* Home Protection
* Additional Device
* Password Vault
* Advanced Cloud Scanning
* Identity Protection
* Smartphone Optimiser
* Antivirus eBook
* Priority Support
* Smartphone Protection
* Data Breach Scanning
Close
PRIVACY POLICY
We take your privacy very seriously. Please read this privacy policy carefully
as it contains important information on who we are and how and why we collect,
store, use and share your personal data. It also explains your rights in
relation to your personal data and how to contact us or supervisory authorities
in the event you have a complaint. You should also read our Terms of Service &
EULA.
We collect, use and are responsible for certain personal data about you. When we
do so we are subject to the UK General Data Protection Regulation (UK GDPR).
KEY TERMS
It would be helpful to start by explaining some key terms used in this policy:
We, us, our We are Total Security Limited (trading as TotalAdblock), a company
registered in England and Wales under company number: 10161957.
Our registered office is at: 16-18 Barnes Wallis Road, Segensworth, Fareham,
Hampshire, United Kingdom, PO15 5TT Personal data Any information relating to an
identified or identifiable individual Special category personal data Personal
data revealing racial or ethnic origin, political opinions, religious beliefs,
philosophical beliefs or trade union membership
Genetic and biometric data (when processed to uniquely identify an individual)
Data concerning health, sex life or sexual orientation
Data subject The individual who the personal data relates to Websites
https://www.totaladblock.com/
PERSONAL DATA WE COLLECT ABOUT YOU
The personal data we collect about you depends on the particular products and
services we provide to you and how you interact with our Websites. We will
collect and use the following personal data about you:
* your name and contact information, including email address and telephone
number
* your password for your account
* data about the products and services you have purchased including your
activation code and date of purchase
* data and information you may give us where we provide you with technical
support and/or remote access support
* location data, if you choose to give this to us and you have not disabled
this on your device
* device information
* your IP address and other unique identifiers
* your billing information, transaction and payment card information
* your contact history, purchase history and saved items
* information about how you use our website, IT, communication and other
systems
* where we provide you with VPN services, connect data, usage data, error
analysis data, and product data.
We collect and use this personal data for the purposes described in the section
'How and why we use your personal data' below. If you do not provide personal
data we ask for, it may delay or prevent us from providing products and services
to you.
HOW YOUR PERSONAL DATA IS COLLECTED
We collect most of this personal data directly from you—in person, by telephone,
text or email and/or via our website when you sign up for an account. However,
we may also collect information:
* from cookies on our website—for more information on our use of cookies,
please see our Cookie Policy
* where you visit our business premises, via our IT systems, e.g.:
* from door entry systems and reception logs;
* through automated monitoring of our websites and other technical systems,
such as our computer networks and connections, CCTV and access control
systems, communications systems, email and instant messaging systems;
* each time you use our products and services when you:
* download the particular product
* update information in your control panel
* communicate with us by telephone or email
* order or download new products and services
* register a licence or change your device
* complete forms on our website
* use our technical support services, including remote access support
HOW AND WHY WE USE YOUR PERSONAL DATA
Under data protection law, we can only use your personal data if we have a
proper reason, e.g.:
* where you have given consent;
* to comply with our legal and regulatory obligations;
* for the performance of a contract with you or to take steps at your request
before entering into a contract; or
* for our legitimate interests or those of a third party.
A legitimate interest is when we have a business or commercial reason to use
your personal data, so long as this is not overridden by your own rights and
interests. We will carry out an assessment when relying on legitimate interests,
to balance our interests against your own.
The table below explains what we use your personal data for and why.
What we use your personal data for Our reasons Providing products and services
to you To perform our contract with you or to take steps at your request before
entering into a contract Conducting checks to identify our customers and verify
their identity To comply with our legal and regulatory obligations To enforce
legal rights or defend or undertake legal proceedings Depending on the
circumstances:
* to comply with our legal and regulatory obligations;
* in other cases, for our legitimate interests, i.e., to protect our business,
interests and rights;
Gathering and providing information required by or relating to audits, enquiries
or investigations by regulatory bodies To comply with our legal and regulatory
obligations Ensuring business policies are adhered to, e.g. policies covering
security and internet use For our legitimate interests, ie to make sure we are
following our own internal procedures so we can deliver the best service to you
For us to perform our contract with you. Operational reasons, such as improving
efficiency, training and quality control For our legitimate interests, i.e. to
be as efficient as we can so we can deliver the best service to you at the best
price Ensuring the confidentiality of commercially sensitive information
Depending on the circumstances:
* for our legitimate interests, i.e. to protect trade secrets and other
commercially valuable information;
* to comply with our legal and regulatory obligations;
Statistical analysis to help us manage our business, eg our financial
performance, customer base, product range or other efficiency measures For our
legitimate interests, i.e. to be as efficient as we can so we can deliver the
best service to you at the best price Preventing unauthorised access and
modifications to systems Depending on the circumstances:
* for our legitimate interests, ie to prevent and detect criminal activity that
could be damaging for you and/or us;
* to comply with our legal and regulatory obligations;
Protecting the security of systems and data used to provide the products and
services To comply with our legal and regulatory obligations
We may also use your personal data to ensure the security of systems and data to
a standard that goes beyond our legal obligations, and in those cases our
reasons are for our legitimate interests, i.e. to protect systems and data and
to prevent and detect criminal activity that could be damaging for you and/or us
Updating customer records Depending on the circumstances:
* to perform our contract with you or to take steps at your request before
entering into a contract;
* to comply with our legal and regulatory obligations;
* for our legitimate interests, e.g. making sure that we can keep in touch with
our customers about existing orders and new products;
Statutory returns To comply with our legal and regulatory obligations Ensuring
safe working practices, staff administration and assessments Depending on the
circumstances:
* to comply with our legal and regulatory obligations;
* for our legitimate interests, e.g. to make sure we are following our own
internal procedures and working efficiently so we can deliver the best
service to you;
Marketing our products services to:
* existing and former customers;
* third parties who have previously expressed an interest in our services;
For our legitimate interests, ie to promote our business to existing and former
customers External audits and quality checks to the extent not covered by
‘activities necessary to comply with legal and regulatory obligations’ above
Depending on the circumstances:
* for our legitimate interests, ie to maintain our accreditations so we can
demonstrate we operate at the highest standards;
* to comply with our legal and regulatory obligations;
To share your personal data with members of our group and third parties that
will or may take control or ownership of some or all of our business (and
professional advisors acting on our or their behalf) in connection with a
significant corporate transaction or restructuring, including a merger,
acquisition, asset sale, initial public offering or in the event of our
insolvency
In such cases information will be anonymised where possible and only shared
where necessary Depending on the circumstances:
* to comply with our legal and regulatory obligations;
* in other cases, for our legitimate interests, ie to protect, realise or grow
the value in our business and assets;
HOW AND WHY WE USE YOUR PERSONAL DATA—IN MORE DETAIL
More details about how we use your personal data and why are set out in the
table below.
Purpose Processing operation Lawful basis relied on under the UK GDPR Relevant
categories of personal data Communications with you not related to marketing,
including about changes to our terms or policies or changes to the products or
other important notices (other than those addressed above) Addressing and
sending communications to you as required by data protection laws, ie:
* the UK GDPR or Data Protection Act 2018.
We do this by desktop alerts and live chat, email and (where you have consented)
SMS/Text messaging. Processing is necessary for compliance with a legal
obligation to which we are subject (Article 6(1)(c))
* your name, address and contact information, including email address and
telephone number
* your account details (username)
Addressing and sending communications to you about changes to our terms or
policies or changes to the products and services or other important notices.
We do this by desktop alerts and live chat, email and (where you have consented)
SMS/Text messaging. Our legitimate interests (Article 6(1)(f)), which is to be
as efficient as we can so we can deliver the best service to you
* your name, address and contact information, including email address and
telephone number (if applicable)
* your account details (username)
Processing your order or refund To provide our products and services to you. For
example, anti-virus software. Dealing with your refund. Processing is necessary
for the performance of a contract with you (Article 6(1)(b)) so that we can
provide the products and services that you have purchased or provide you with a
refund.
* your name, address and contact information, including email address and
telephone number
* your account details (username)
* your billing information, transaction information and some payment card
information
Verifying your identity To confirm your identity if you need to contact us about
your account or amend your personal data Processing is necessary for performance
of our contract with you (Article 6(1)(b)) or our legitimate business interests
in keeping your account secure (Article 6(1)(f)) or else to comply with our
legal and regulatory obligations (Article 6(1)(c)) This could consist off the
last four digits of your account; your phone number; the full name associated
with the account. Administering your account and billing information We need to
provide you with an account as part of providing our products and services to
you and we need to communicate with you to do this and to maintain that account.
These communications include (1) notifications of detected problems with the
products and services we provide to you; (2) notifications concerning the
expiration of your account; (3) activity status reports; (4) service and
software upgrade notices; (5) notices concerning new or related products and
service from us; (6) notices concerning enhancements to our services; (7) price
change notices for the services; (8) notifications regarding suspected unlawful
or inappropriate use; (9) auto-renewal notifications and in some cases providing
you with refunds and (10) requests for feedback on the our services. We do this
by desktop alerts and live chat, email and (where you have consented) SMS/Text
messaging. You can correct any factual errors regarding the personal data we
hold about you on your control panel or by using our GDPR Form Processing is
necessary for performance of our contract with you (Article 6(1)(b)) so that you
can access important information about the operation of your account and the
services we provide to you.
* your name, address and contact information, including email address and
telephone number;
* your account details (username)
* your IP address
* your billing information, transaction information and some payment card
information
Assisting you with our products and services including providing technical and
remote access support Dealing with any technical or other issues you may have
and assisting you with those to try and resolve the issue. We do this by desktop
alerts and live chat, email and (where you have consented) SMS/Text messaging.
Processing is necessary for the purposes of our legitimate interests (Article
6(1)(f)) or is necessary for the performance of our contract with you (Article
6(1)(b)) It is in our legitimate interest to process your personal data so that
we can provide a response to your enquiry and deal with your issue
* your name, address and contact information, including email address and
telephone number;
* your account details (username)
* your IP address
Marketing communications with you related to other products or services that may
be of interest to you We may contact you via email, telephone or where you have
consented, text message about products and services which may be of interest to
you. Processing is necessary for the purposes of the legitimate interests
pursued by the controller (Article 6(1)(f)) or the data subject has given
consent to the processing of his or her personal data (Article 6(1)(a)) It is in
our legitimate interest to contact you about other products or services that may
be of interest so that we can keep you informed about our latest products and
services.
* your name and email address
* your account details (username)
* device data
Improving our products and services Analyse the accuracy, effectiveness,
usability, or popularity of our products and services and improve the content
and features of the products and services Processing is necessary for the
purposes of our legitimate interests (Article 6(1)(f)). It is in our legitimate
business interests to continually improve our products and services.
* IP address
* device operating system
* device information
SPECIAL CATEGORY PERSONAL DATA
We do not knowingly collection any special category data. This is particularly
sensitive information about you, for example health information.
HOW AND WHY WE USE YOUR PERSONAL DATA—SHARING
See 'Who we share your personal data with' for further information on the steps
we will take to protect your personal data where we need to share it with
others.
AUTOMATED DECISION-MAKING
Automated decision-making takes place when an electronic system uses personal
information to make a decision without human intervention. We are allowed to use
automated decision-making in the following circumstances:
* where we have notified you of the decision and given you 21 days to request
us to reconsider the decision;
* for performing our contract with you and appropriate measures are in place to
safeguard your rights;
* in limited circumstances, with your explicit written consent and where
appropriate measures are in place to safeguard your rights.
You will not be subject to decisions that will have a significant impact on you
based solely on automated decision-making, unless we have a lawful basis for
doing so and we have notified you.
We do not envisage that any decisions will be taken about you using automated
means, but we will notify you in writing if this position changes.
MARKETING
We will use your personal data to send you updates (by email, text message,
telephone or post) about our products and services including exclusive offers,
promotions or new products and services.
We have a legitimate interest in using your personal data for marketing purposes
(see above How and why we use your personal data' . This means we do not usually
need your consent to send you marketing information. If we change our marketing
approach in the future so that consent is needed, we will ask for this
separately and clearly.
* access our GDPR Form.
* using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts
* managing your preferences at https://www.totaladblock.com/unsubscribe.
We may ask you to confirm or update your marketing preferences if you ask us to
provide further products and services in the future, or if there are changes in
the law, regulation, or the structure of our business.
We will always treat your personal data with the utmost respect and never share
it with other organisations for marketing purposes.
WHO WE SHARE YOUR PERSONAL DATA WITH
We routinely share personal data with:
* companies within Total Security
* third parties we use to help deliver our products and services to you, e.g.
payment service providers, https://haveibeenpwned.com/;
* third party that assist us processing our mail, communicating with customers
and prospective customers on our behalf (including via social media), running
promotions, providing IT systems and administrative services and the
development and improvement of internal systems and processes
* Other companies where we are trialling products and services which we
consider may improve our offering to customers and/or our business processes;
* Other third parties where you have given your express consent or where we
reasonably believe a third party is acting on your behalf.
* Our banks
We only allow those organisations to handle your personal data if we are
satisfied they take appropriate measures to protect your personal data.
We or the third parties mentioned above occasionally also share personal data
with:
* our and their external auditors, eg in relation to the audit of our or their
accounts, in which case the recipient of the information will be bound by
confidentiality obligations;
* our and their professional advisors (such as lawyers and other advisors), in
which case the recipient of the information will be bound by confidentiality
obligations;
* law enforcement agencies, courts, tribunals and regulatory bodies to comply
with our legal and regulatory obligations;
* other parties that have or may acquire control or ownership of our business
(and our or their professional advisers) in connection with a significant
corporate transaction or restructuring, including a merger, acquisition,
asset sale, initial public offering or in the event of our
insolvency—usually, information will be anonymised but this may not always be
possible. The recipient of any of your personal data will be bound by
confidentiality obligations.
WHO WE SHARE YOUR PERSONAL DATA WITH—IN MORE DETAIL
More details about who we share your personal data with and why are set out here
https://www.totaladblock.com/third-party.
WHO WE SHARE YOUR PERSONAL DATA WITH—FURTHER INFORMATION
If you would like more information about who we share our data with and why,
please contact us (see ‘How to contact us’ below).
WHERE YOUR PERSONAL DATA IS HELD
Personal data may be held at our offices and those of our group companies, third
party agencies, service providers, representatives and agents as described above
(see above: 'Who we share your personal data with').
Some of these third parties may be based outside the UK. For more information,
including on how we safeguard your personal data when this happens, see below:
'Transferring your personal data out of the UK'
HOW LONG YOUR PERSONAL DATA WILL BE KEPT
We will not keep your personal data for longer than we need it for the purpose
for which it is used.
Different retention periods apply for different types of personal data.
If you no longer have an account with us or we are no longer providing products
and services to you, we will delete or anonymise your account data after seven
years. We typically hold other data for two years.
Following the end of the of the relevant retention period, we will delete or
anonymise your personal data.
TRANSFERRING YOUR PERSONAL DATA OUT OF THE UK
Countries outside the UK have differing data protection laws, some of which may
provide lower levels of protection of privacy.
It is sometimes necessary for us to transfer your personal data to countries
outside the UK. In those cases we will comply with applicable UK laws designed
to ensure the privacy of your personal data.
We will transfer your personal data to our service providers located outside the
UK. Under data protection laws, we can only transfer your personal data to a
country outside the UK where:
* in the case of transfers subject to UK data protection law, the UK government
has decided the particular country ensures an adequate level of protection of
personal data (known as an ‘adequacy regulation’) further to Article 45 of
the UK GDPR. A list of countries the UK currently has adequacy regulations in
relation to is available here. We rely on adequacy regulations for transfers
to the following countries: Isle of Man; New Zealand and Luxembourg.
* there are appropriate safeguards in place, together with enforceable rights
and effective legal remedies for you; or
* a specific exception applies under relevant data protection law.
Where we transfer your personal data outside the UK, we do so on the basis of an
adequacy regulation or (where this is not available) legally-approved standard
data protection clauses recognised or issued further to Article 46(2) of the UK
GDPR. In the event we cannot or choose not to continue to rely on either of
those mechanisms at any time, we will not transfer your personal data outside
the UK unless we can do so on the basis of an alternative mechanism or exception
provided by UK data protection law and reflected in an update to this policy.
Any changes to the destinations to which we send personal data or in the
transfer mechanisms we rely on to transfer personal data internationally will be
notified to you in accordance with the section on 'Changes to this privacy
policy' below.
INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA OUTSIDE THE UK—IN MORE DETAIL
More details about the countries outside the UK to which your personal data is
transferred are set out here https://www.totaladblock.com/third-party.
TRANSFERRING YOUR PERSONAL DATA OUT OF THE UK—FURTHER INFORMATION
If you would like further information about data transferred outside the UK,
please contact us (see 'How to contact us' below).
YOUR RIGHTS
You have the following rights, which you can exercise free of charge:
Access The right to be provided with a copy of your personal data Rectification
The right to require us to correct any mistakes in your personal data. You can
access the personal data that we collect via your Control Panel. You can correct
factual errors in your personal data on your Control Panel or by visiting our
GDPR Form. Please provide sufficient details regarding the error. Erasure (also
known as the right to be forgotten) The right to require us to delete your
personal data—in certain situations Restriction of processing The right to
require us to restrict processing of your personal data in certain
circumstances, e.g., if you contest the accuracy of the data Data portability
The right to receive the personal data you provided to us, in a structured,
commonly used and machine-readable format and/or transmit that data to a third
party—in certain situations To object The right to object:
* at any time to your personal data being processed for direct marketing
(including profiling);
* in certain other situations to our continued processing of your personal
data, eg processing carried out for the purpose of our legitimate interests
unless there are compelling legitimate grounds for the processing to continue
or the processing is required for the establishment, exercise or defence of
legal claims
Not to be subject to automated individual decision making The right not to be
subject to a decision based solely on automated processing (including profiling)
that produces legal effects concerning you or similarly significantly affects
you The right to withdraw consents If you have provided us with a consent to use
your personal data you have a right to withdraw that consent easily at any time.
You may withdraw consents by:
* access our GDPR Form;
* using the ‘unsubscribe’ link in emails or ‘STOP’ number in texts. or
* managing your preferences at https://www.totaladblock.com/unsubscribe
Withdrawing a consent will not affect the lawfulness of our use of your personal
data in reliance on that consent before it was withdrawn
For more information on each of those rights, including the circumstances in
which they apply, please contact us (see 'How to contact us' below) or see the
Guidance from the UK Information Commissioner’s Office (ICO) on individuals’
rights.
If you would like to exercise any of those rights, please:
* Email or call us—see below: ‘How to contact us’; and
* provide enough information to identify yourself including your full name,
address and customer account number and any additional identity information
we may reasonably request from you;
* let us know what right you want to exercise and the information to which your
request relates.
* Access our GDPR center
KEEPING YOUR PERSONAL DATA SECURE
We have appropriate security measures to prevent personal data from being
accidentally lost, or used or accessed unlawfully. We limit access to your
personal data to those who have a genuine business need to access it. Those
processing your personal data will do so only in an authorised manner and are
subject to a duty of confidentiality.
We also have procedures to deal with any suspected data security breach. We will
notify you and any applicable regulator of a suspected data security breach
where we are legally required to do so.
HOW TO COMPLAIN
Please contact us if you have any queries or concerns about our use of your
personal data (see below ‘How to contact us’). We hope we will be able to
resolve any issues you may have.
You also have the right to lodge a complaint with the Information Commissioner
in the UK
The UK’s Information Commissioner may be contacted using the details at
https://ico.org.uk/make-a-complaint or by telephone: 0303 123 1113.
CHANGES TO THIS PRIVACY POLICY
This privacy notice was published on 25 April 2022 and last updated on 25 April
2022.
We may change this privacy notice from time to time—when we do we will inform
you via putting a notice in your Control Panel and/or updating our Websites.
HOW TO CONTACT US
You can contact us by post, email or telephone if you have any questions about
this privacy policy or the information we hold about you, to exercise a right
under data protection law or to make a complaint.
Our contact details are shown below:
Our contact details
Total Security Limited trading as TotalAdblock,
16-18 Barnes Wallis Road,
Segensworth,
Fareham,
Hampshire,
PO15 5TT,
United Kingdom
Email: support@totaladblock.com
Telephone: 0800 357 602 (our telephone lines are open 7 days per week, 24 hours
a day).
Using our online chat functionality if you are not an existing customer or you
are and you are post annual renewal
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