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    * SUPERIOR SECURITY
      
      A person's "voiceprint" is determined by unique characteristics such as
      vocal tract shape, speaking rate and pitch. It proves accurate over many
      communication channels, including fixed line telephone and mobile phone.
      Using your voiceprint increases your phone banking protection.
   
    * 
      
      
      
      
      
      SAVE TIME
      
      With your permission, your voice will be analyzed by our system to create
      a voiceprint, which will match only you as a caller. Then whenever you
      call CitiPhone Banking, the Voice Biometrics Authentication system will
      automatically confirm your identity.
   
   Register for CitiPhone Voice Biometrics Authentication today, and enjoy more
   secure, faster,
   and easier phone banking! For further details or to register, please call
   (852) 2860 0345.
   
   
   How it works
   
   
    * STEP 1
      
      You will be given the option to register for Voice Biometrics
      Authentication when you call our CitiPhone Banking and speak with a
      CitiPhone officer.
   
   
    * STEP 2
      
      Upon your agreement, a recording will be made of your voice while you
      speak with our CitiPhone officer.
   
   
    * STEP 3
      
      The authentication system will analyze your recording and determine
      features unique to you, and create your voiceprint.
   
      
   
   
    * STEP 4
      
      Your voiceprint will be securely stored in the system.
   
    * 
      
      
      
      
      
      STEP 5
      
      Thereafter, whenever you call our CitiPhone Banking, the Voice Biometrics
      Authentication system will use the voiceprint to match your identity* at
      the start of any call, so you can directly proceed to our banking
      services.
      
      * Our CitiPhone officer may also ask you additional security questions to
      verify your identity. For inquiry, please contact our CitiPhone Banking.
   
   
   Registration smart tips
   
    * Find a quiet place
   
    * Use a fixed line
   
    * It takes around 1 min to record your voice and create a voice print
   
   Points to Note:
   Before we can start to use Voice Biometrics Authentication for you and your
   account(s) we require your consent. This consent will be sought verbally when
   you first call our CitiPhone Banking after the Voice Biometrics
   Authentication service is introduced. There is no obligation to provide your
   consent and you may withdraw your consent at any time by informing a
   CitiPhone officer. If you provide your consent for the use of Voice
   Biometrics Authentication we will confirm this consent in writing to you by
   SMS and email or letter after the call. Once your consent has been given
   Citibank shall be authorized to act on all instructions given by you and
   verified by Voice Biometrics Authentication.
   
   The use of Voice Biometrics Authentication is subject to Citibank’s terms and
   conditions governing the type of account, facility, product and/or services
   for which Voice Biometrics Authentication may be operated in connection
   therewith, and the terms and conditions applicable to your use of services
   and products by Citibank, including Citibank’s Terms and Conditions For
   Citibank ATM Card Services (as amended from time to time), shall continue to
   apply.
   Please note that Citibank’s Policy Statement relating to the Personal Data
   (Privacy) Ordinance shall continue to apply to this Voice Biometrics
   Authentication service and Citibank shall collect, use, disclose and store
   your voiceprint in accordance with the Personal Data (Privacy) Ordinance.
   
   Clients with a personal banking account or credit card may enroll in the
   service by calling at (852) 2860 0345.
   
   Frequently Asked Questions >>
   
   Citigroup.com is the global source of information about and access to
   financial services provided by the Citigroup family of companies.
   Copyright © 2021 Citigroup Inc. All rights reserved.
   Citi, Citibank, Citi and Arc Design used herein are service marks of
   Citigroup Inc., Citibank (Hong Kong) Limited, Citibank, N.A. Organized under
   the laws of U.S.A. with limited liability.
 *  * Enrol now
    * FAQ's