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 1. Home
 2. Awards & Recognition


AWARDS & RECOGNITION

INDUSTRY AWARDS ARE GREAT. ANALYST RECOGNITION IS AWESOME. BUT HIGH-FIVES FROM A
CLIENT—THAT’S HOW WE MEASURE SUCCESS.

Let’s Talk!



WE DON’T DO IT FOR THE KUDOS. BUT WE’LL TAKE THEM!

EVEREST GROUP CXM SERVICES PEAK MATRIX® AMERICAS ASSESSMENT 2023

Alorica has been distinguished as a Leader for the second consecutive year by
Everest Group analysts for its digital-first CX solutions.



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A LEADER YET AGAIN

Alorica has been named a LEADER in the Gartner® 2022 Magic Quadrant™ for
Customer Service BPO.

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NELSONHALL’S 2023 CONTENT TRANSFORMATION SERVICES NEAT EVALUATION

Alorica was identified as a Leader in NelsonHall’s 2023 Content Transformation
Services NEAT evaluation for CX Improvement Capability.

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GOLD STEVIE® AWARD FOR ACHIEVEMENT IN THE USE OF DATA & ANALYTICS

Alorica’s Interaction Analytics leverage customer interaction data to extract
actionable business intelligence to enhance CX.

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GLOBAL DEI COMMITMENT

Alorica wins top honor for inclusive practices and company culture that enhance
the employee experience and drive operational excellence.



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TOP PLACE TO WORK

Alorica wins Top Place to Work for its DEI-focused culture, grassroots
philanthropy and employee development opportunities.

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GOLD STEVIE AWARD FOR EMPLOYER OF THE YEAR

We won the 2021 Gold Stevie® Award for Great Employers! This award, which
recognizes companies that are the best places to work, is the culmination of all
our hard work to make Alorica an insanely great place to...

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SILVER STEVIE® AWARD FOR MINORITY-OWNED BUSINESS OF THE YEAR

Largest certified minority-owned BPO recognized for industry-leading commitment
to DE&I as it celebrates 24 years of operation.

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#1 FOR HEALTH PLAN CX

Consumers rate Alorica #1 in healthcare industry’s largest vendor satisfaction
survey by Black Book.



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IAOP

In 2023, for the tenth year in a row, Alorica secured a spot on the IAOP Global
Outsourcing 100, a list that recognizes the world’s best outsourcing service
providers and advisers from across all industries…

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SILVER STEVIE® AWARD FOR MINORITY-OWNED BUSINESS OF THE YEAR

The Largest Certified & Award-Winning Minority-Owned BPO in the U.S. Recognized
for Company’s Industry-Leading Commitment to Diversity for Fourth Time



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BRONZE STEVIE® AWARD FOR BEST USE OF TECHNOLOGY IN CUSTOMER SERVICE

Alorica’s continuous, data-driven approach to enriching employee development
help leading brands execute on innovative CX strategies that achieve optimal
business outcomes.



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STEVIE® AWARD FOR ACHIEVEMENT IN DEVELOPING AND PROMOTING WOMEN

Alorica earns award for industry-leading career development for its workforce of
60% women.


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COMPARABLY’S BEST CEOS FOR WOMEN

With 61% women in the company, we take it seriously that our leadership was
recognized for celebrating, developing and promoting women.

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NELSONHALL’S 2021 SOCIAL MEDIA CX SERVICES NEAT ASSESSMENT

Alorica was identified as a Leader in NelsonHall’s 2021 Social Media CX Services
NEAT Assessment for Content Moderation, Trust and Safety.

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SILVER STEVIE® AWARD FOR MINORITY-OWNED BUSINESS OF THE YEAR

As the largest minority-owned BPO provider in the world, Alorica is certified as
a Minority Business Enterprise (MBE). Recognition by the Stevies affirms
alignment with our clients’ goals to source from diverse &...

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SILVER STEVIE® AWARD FOR MOST VALUABLE NON-PROFIT RESPONSE

Chief Culture Officer Joyce Lee and non-profit partner Making Lives Better with
Alorica were honored for leading MLBA’s efforts to provide pandemic relief
through a culture of connection and empowerment, spanning...

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ALORICA WINS SILVER IN 11TH ANNUAL BEST IN BIZ AWARDS

Alorica won Silver for Best Place to Work by Best in Biz Awards for its
award-winning learning and development programs, digital-first engagement tools
and socially responsible initiatives.

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DIVERSITY, EQUITY AND INCLUSION COMMUNICATIONS WINNER

Alorica was awarded for its Together for Inclusion, Diversity & Equity (TIDE)
initiative, a cornerstone of the employee experience and blueprint for
conversations on social issues that matter to the company’s...

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COMPARABLY’S BEST COMPANY FOR DIVERSITY AND BEST COMPANY FOR WOMEN

These lists were derived from 15 million ratings from anonymous employees across
70,000 companies. The two recognitions underscore Alorica’s DEI efforts through
its global programs and Women’s Initiative.

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COMPARABLY’S BEST CEOS FOR DIVERSITY

Based on the sentiment of employees of color who anonymously rated Alorica
during a 12-month period (July 2020 – June 2021), this award recognizes the
Company for driving positive culture change and encouraging...

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IAOP

For the eighth year in a row, Alorica secured a spot on IAOP’s 2021 Global
Outsourcing 100, a list that recognizes the world’s best outsourcing service
providers and advisers from across all industries, areas of...

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TRAINING & DEV. SOLUTION OF THE YEAR, 2020

For the second time in three years, the CCW Excellence Awards presented Alorica
with the Training & Development Solution of the Year award. Our approach was
lauded for its ability to attract, onboard, develop and...

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2019 STEVIES

Alorica was recognized at the 13th annual Stevie Awards for Sales & Customer
Service with three honors for “Consulting Practice of the Year,” “Training
Practice of the Year” and “Outsourcing Provider of the Year.”

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2019 STEVIES

Alorica was recognized at the 13th annual Stevie Awards for Sales & Customer
Service with three honors for “Consulting Practice of the Year,” “Training
Practice of the Year” and “Outsourcing Provider of the Year.”

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BPO OF THE YEAR

Alorica received the coveted “BPO of the Year” at the 2019 CCW Excellence Awards
for its best-in-class capabilities in recruiting (chatbots), training
(gamification, microlearning, culture), execution (rebadging,...

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2020 IAOP IMPACT SOURCING CHAMPIONS

Alorica has been selected to be included in IAOP’s Impact Sourcing Champions
Index in partnership with the Global Mentorship Initiative (GMI). The Index is
IAOP’s inaugural list of companies that have distinguished...

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CRM SERVICE WINNER

Alorica nabbed the winning spot for “Best Contact Center Outsourcing” in the
2019 CRM Service Leaders Awards, for its overall “stellar performance,” earning
a 4.2 score in company direction, a category-leading 4.0...

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2018 AT&T

Alorica received the “2018 AT&T Supplier Award” for its high performance and
excellent service to AT&T affiliates in 2017. Alorica was selected for its
supplier diversity results, creative cost management...

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2020 TSIA RATED OUTSTANDING

Alorica has achieved North America TSIA Rated Outstanding Assisted Support
certification for Pitney Bowes.

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EXCELLENCE IN CUSTOMER SERVICE:

The Business Intelligence Group Excellence in Customer Service Awards, which
recognizes companies that deploy strategic customer service programs that
achieve a 92 percent customer retention rate, honored Alorica...

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ASIA-PACIFIC STEVIE

At the sixth annual Asia-Pacific Stevie Awards, Alorica was honored for its
employee experience excellence, earning two “Gold” designations for its learning
and development programs.

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INC 5000

For the first time ever, Alorica earned a position – No. 1,684 – on the 37th
annual Inc. 5000 list, the most prestigious ranking of the nation’s
fastest-growing private companies.

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FROST & SULLIVAN

Alorica awarded the “2015 North American Frost & Sullivan Award” for Competitive
Strategy Innovation and Leadership in the midst of competitive intensity,
customer volatility and economic uncertainty.



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HFS RESEARCH:

Analyst firm HFS Research, included Alorica in its Top 10 Front Office Customer
Engagement Operations Services 2019 list, where we ranked No. 8 Overall and No.
3 for Ability to Execute (breadth and depth of...

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CCW AWARDS

At the 2018 CCW Excellence Awards, Alorica won “Best Training & Development
Program,” recognizing our ability to build flexible coaching strategies and
reward, distinguish and incentivize employees.

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DOTCOMM

Recognizing the industry’s best web creativity and digital communications,
Alorica grabbed three platinum dotCOMM awards in “Social Media Marketing,”
“Digital Marketing & Communications Campaign” and “Brand...

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TELLY AWARDS

The premier awards program honoring video and television across all screens,
recognized Alorica with three wins in the following categories: “Campaign –
Social: Branded Content,” “Series – Culture & Lifestyle:...

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EVEREST GROUP

Management consulting and research firm, Everest Group, recognized Alorica as an
“Industry Leader” in its 2020 PEAK Matrix for Customer Experience Management
(CXM) report.

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MILITARY SPOUSE

A partner of The Department of Defense’s Military Spouse Employment program
since 2012, Alorica is committed to providing employment and leadership
development opportunities for military veterans and their spouses.

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Let’s Get Started.

AT ALORICA, WE’RE ON A NEVER-ENDING MISSION TO DO ONE THING AND ONE THING ONLY:
CREATE INSANELY GREAT CUSTOMER EXPERIENCES.

Let’s Talk!

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Alorica Inc. is the holding company of various direct and indirect subsidiaries
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Alorica Inc. (“Alorica”) is the holding company of various direct and indirect
subsidiaries, including Systems & Services Technologies, Inc. (SST). Many of
Alorica Inc.’s subsidiaries operate under the brand, Alorica, but all remain
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