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CX Genie
 * Home
 * Our Expertise
 * Case Study
 * Why Choose Us
 *  * Get Started

 * Home
 * Our Expertise
 * Case Study
 * Why Choose Us
 *  * Get Started




STREAMLINE TAX PROCESSING WITH AI AUTOMATION

Reduce Costs, Enhance Accuracy and Boost Efficiency with Your Trusted AI Partner
- CX Genie

 * Contact us today

Join us and transform your business with AI.



TRUSTED BY 6,000+ CUSTOMERS AND BUSINESSES GLOBALLY

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PIONEERING AI SOLUTIONS IN VIETNAM

We're a leading Vietnamese AI startup dedicated to empowering businesses with AI
solutions. We have a proven track record of success in developing and deploying
enterprise-grade, cutting-edge AI across industries.


 * SMARTER PROCESSES
   
   We specialize in building solutions that streamline processes, improve
   accuracy, and enhance customer experiences. 
   
   


 * ENTERPRISE AI, SIMPLIFIED
   
   Our extensive knowledge in crafting enterprise-grade AI solutions allows us
   to integrate CX Genie seamlessly with existing software ecosystems, enabling
   automation and increased efficiency across various business functions.
   
   



At CX Genie, we deliver robust AI technology for real-world applications.

 * 40% Increase in efficiency
   
   Our solutions optimize business efficiency thought automation, leading to
   significant cost savings in staffing other system expenses.

 * 4.81/5 Customer rating
   
   Our average customer satisfaction rating after working with us. We're trusted
   by clients to deliver exceptional results!

 * 100% Issue resolution
   
   Our team of developers is always on hand to ensure your AI solution runs
   flawlessly. We're dedicated to resolving any issues promptly, maintaining a
   perfect track record.




CX GENIE: OUR EXPERTISE


 * ADVANCED AI TECHNIQUES
   
   Our team of AI engineers leverages techniques like Machine Learning & Natural
   Language Processing to unlock valuable insights from data, allowing us to
   build highly intelligent solutions to enhance customer experiences.
   
   


 * TAILORED SOLUTIONS
   
   We understand that different industries have unique needs and challenges. We
   tailor our AI solutions to address these specific requirements, ensuring they
   deliver real-world value for your business.
   
   


 * VIETNAMESE AI LEADER
   
   Our experience as a leading Vietnamese AI startup allows us to develop
   culturally appropriate and adaptable solutions that effectively address your
   specific requirements. 
   
   


 * SCALABILITY & FUTURE-PROOF
   
   Our solutions are designed with scalability and future-proofing in mind. Our
   modular architecture allows to adapt to growing data and user demands, while
   continuous learning ensures models improve over time.
   
   


 * ENTERPRISE-GRADE SOLUTIONS
   
   We craft robust AI solutions designed to integrate seamlessly with your
   existing software ecosystem. This ensures smooth implementation and maximizes
   the return on your investment.
   
   


 * PROVEN TRACK RECORD
   
   We have a proven track record of success in delivering innovative AI
   solutions that generate measurable results for our clients. See Case Study
   examples below.
   
   



 Our Approach

At CX Genie, we believe in collaborative partnerships and transparent
communication throughout the whole development process. Our approach ensures
that your business goals are at the forefront of every decision, resulting in AI
solutions that perfectly integrate into your workflows and drive real, impactful
results.




CASE STUDY: MFAST

MFast, a leading Vietnamese fintech platform, faced a surge in customer
inquiries that overwhelmed their support team. This resulted in longer wait
times, frustrated customers, and reduced agent efficiency.


CX GENIE IMPLEMENTED AN AI-POWERED CHATBOT SEAMLESSLY INTEGRATED WITH MFAST'S
PLATFORM.

Results:

 * 40% Increase in Efficiency: The chatbot handled routine inquiries, freeing
   agents for complex issues and personalized interactions. 
 * Over 100,000 Customers Served: The chatbot provided fast and accurate
   information, significantly reducing wait times. 
 * Enhanced Customer Satisfaction: Faster resolutions and improved accessibility
   led to increased customer satisfaction.

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CASE STUDY: CANAWAN

Canawan, a global e-commerce retailer, struggled with timely customer support
due to manual processes and high inquiry volume. This led to long response
times, missed chats, and inflated operational costs.


CX GENIE DEPLOYED VIRTUAL AGENTS ON ALL CANAWAN WEBSITES.

Results: 

 * 70% Questions Addressed by Bots: The AI chatbots autonomously answered common
   customer questions. 
 * Response Times Reduced by 80%: Customers received quick answers, improving
   satisfaction. 
 * 50% Support Headcount Reduction: While maintaining service levels, Canawan
   reduced support staff with AI automation.

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WHY CHOOSE CX GENIE FOR TAX AUTOMATION?

Here's what sets CX Genie apart:


 * EXPERTISE YOU CAN TRUST
   
   Backed by a team of builders and entrepreneurs with a strong track record of
   success in tech companies in Vietnam and abroad (e.g. Vietguys, MFast,
   Agene). Our team is comprised of experienced and passionate AI specialists
   and software engineers with a strong drive, and track record of success.
   


 * TAILORED SOLUTIONS FOR GOVERNMENT
   
   While our experience spans various industries, we are passionate about
   applying our expertise to government projects that deliver significant
   societal impact. Our team has experience working with complex data sets and
   adhering to strict regulations, ensuring our AI solutions meet specific
   government needs.
   


 * COLLABORATIVE AND AGILE APPROACH
   
   We prioritize open communication and collaboration throughout the development
   process. We're flexible collaborators, adapting to your evolving needs and
   ensuring clear communication throughout the journey. You'll never be left in
   the dark with the CX Genie team by your side.
   




READY TO TRANSFORM YOUR BUSINESS WITH AI?

Get in touch with us today
 * Schedule a free consultation


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CX Genie - Transforming businesses with AI. 

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