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UNITEDHEALTH OFFERS UPDATE ON CYBERATTACK DATA ANALYSIS, SYSTEMS RESTORATION

By Paige MinemyerApr 22, 2024 6:12pm
UnitedHealthChange HealthcareCybersecurityBig Data

Alongside an update on its data analysis, UnitedHealth Group also offered
additional details on where the restoration of Change Healthcare's services
stand. (BlackJack3D/Getty Images)

UnitedHealth Group provided an update late Monday on its analysis of the data
accessed in the cyberattack on Change Healthcare and said it identified files
that contain personal and health information.

The company said the personal health information and personally identifiable
information found in the files "could cover a substantial proportion of people
in America." However, UHG said it has not yet uncovered evidence that full
medical histories or doctors' charts were among what was stolen.







UnitedHealth added that with the complexity of the review, it will likely take
months of further analysis to identify and notify impacted customers. In the
meantime, it's offering two years of credit monitoring and identity theft
protection to anyone who has been affected by the breach.





In addition, the company has also offered to make notifications and conduct
required administrative steps on behalf of providers and customers.


RELATED

Change Healthcare data reportedly listed for sale — then delisted

“We know this attack has caused concern and been disruptive for consumers and
providers and we are committed to doing everything possible to help and provide
support to anyone who may need it,” said Andrew Witty, CEO of UnitedHealth
Group, in the press release.







UnitedHealth also confirmed that is continuing to work with external experts to
monitor the dark web and identify whether any files have been published. It
confirmed 22 screenshots that were allegedly from the extracted files were
posted on the dark web for about a week, some of which did contain personal
information.

Further posts containing data from the hack have not been identified,
UnitedHealth Group said.

A notorious cybercriminal gang known as BlackCat or ALPHV claimed responsibility
for the hacking, but its administrators appeared to stiff the actual hacker who
breached Change Healthcare's systems. That affiliate, as they did not secure
their portion of the ransom, has joined up with a second gang, called RansomHub,
to extort the company a second time.

UnitedHealth has never confirmed that a ransom was paid, but cybersecurity
experts identified payment logs that point to a payout of about $22 million.

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Alongside the update on its data analysis, UnitedHealth Group also offered
additional details on where the restoration of Change's services stand. Medical
claims, for instance, "are now flowing at near-normal levels," the company said,
though it acknowledged that a small number of providers continue to struggle.

Pharmacy services are also back to near normal, according to the release, with
99% of pharmacies connected to Change pre-hacking able to submit claims.

Payment processing within Change, which accounts for about 6% of payments
nationwide, is currently operating at about 86% of pre-cyberattack levels, a
figure that is growing as the company continues to restore its systems.

"Other Change Healthcare services, including eligibility software and analytical
tools, are being restored on a rolling basis with the active reconnection of our
customers now the priority," UHG said in the release. "To date, approximately
80% of Change functionality has been restored on the major platforms and
products, and the company expects full restoration of other systems to be
completed in the coming weeks."

UnitedHealthChange HealthcareCybersecurityBig DataHealth Tech
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