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Submission: On May 23 via manual from NL — Scanned from NL
Effective URL: https://www.cm.com/
Submission: On May 23 via manual from NL — Scanned from NL
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* Products
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Empower your agents to deliver exceptional support, on any channel
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Automate customer service with AI-powered chat- and voicebots
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Unlock your customer data and automate your mobile marketing
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SETTING NEW STANDARDS IN CUSTOMER EXPERIENCE•
INSTANTLY CONNECT WITH YOUR CUSTOMERS AND OUTPERFORM THEIR GROWING EXPECTATIONS
WITH OUR CONVERSATIONAL SOFTWARE.
Discover our productsTalk to sales
TRUSTED BY COMPANIES WORLDWIDE
OPTIMIZE THE ENTIRE MOBILE CUSTOMER JOURNEY
Research shows that 86% of customers are willing to pay more for a great
experience. Our software enables you to perfect your customers' experience on
their favorite channels. From the first message to the latest conversion, we've
got you covered, regardless of your industry.
Show Industry Solutions
ANNUAL REPORT 2022: MAKING EVERY CONVERSATION COUNT
Message from the CEO
“Thanks to the strength and diversity of our business in terms of its products,
clients, and markets, CM.com has nonetheless been able to execute on its growth
plan for the year.”
Read Annual Report 2022
CREATE PERSONAL EXPERIENCES THAT LAST
1. ENGAGE WITH CUSTOMERS
2. REACH YOUR AUDIENCE
3. AUTOMATE CUSTOMER CONTACT
4. PERSONALIZE YOUR MESSAGE
5. MONETIZE CONVERSATIONS
ENGAGE WITH CUSTOMERS
Make it easy for your customers to get the best service across channels.
Dive In
REACH YOUR AUDIENCE
Connect with customers on any communication channel and expand your reach.
Dive In
AUTOMATE CUSTOMER CONTACT
Empower your customers to get personalized service experiences whenever they
want.
Dive In
PERSONALIZE YOUR MESSAGE
Unlock your customer data and automate your mobile marketing.
Dive In
MONETIZE CONVERSATIONS
Create commercial opportunities at every conversational touchpoint.
#1 SOFTWARE SUITE FOR CONVERSATIONAL COMMERCE
Founded in 1999
More than 20 years of experience
Global Focus
Local presence in 23 countries
Licensed PSP
Licensed Payment Service Provider
24/7 Support
Global monitoring & support
Listed Company
Listed at Euronext Amsterdam
RECOGNIZED AND ACCREDITED BY
LET’S MAKE YOUR CUSTOMERS HAPPY
Raise your customer experience to an industry-defining mobile standard using our
software. Get started today and turn those happy returning customers into brand
ambassadors.
Discover our ProductsTalk to Sales
GET INSPIRED
May 19, 2023 • Conversational Commerce
INTRODUCING INSTAGRAM MARKETING MESSAGES
Today, more and more customer engagement happens on social media. And with good
reason. Personalized messages on the favorite messaging apps of your customers
can truly benefit your brand awareness. Instagram's new Marketing Messages
feature offers a great marketing tool to be visible where your customers are and
re-engage them to boost those conversion rates.
May 15, 2023 • WhatsApp
WHATSAPP BUSINESS TEMPLATES THAT WILL MAKE YOUR LIFE EASIER
There are many ways to use WhatsApp Business to communicate with your customers.
Using WhatsApp Business message templates make your life easier and create a
professional, engaging experience every time.
May 14, 2023 • Payments
THE TOP 10 MUST-HAVES FOR YOUR MUSEUM & PARK CASH REGISTER SOFTWARE
When you're in the market for new Cash Register software, it's essential to
choose wisely. Your service is key to the customer experience, so you need
software that keeps things running smoothly for both your team and your
visitors. Plus, let's not forget the financial impact. Efficient software can
significantly boost your revenue. So, what should you keep in mind to make sure
you make the right choice? Here are some must-haves to look for in your
Point-of-Sale (POS) software!
May 08, 2023 • Marketing
PEAK MOMENTS IN ECOMMERCE: HOW TO STAND OUT WITH YOUR MARKETING CAMPAIGNS
As marketers, we're already thinking about Q4, the busiest season of the year
for many eCommerce sites. But creating effective marketing campaigns six months
in advance is a challenge. How can we stay timely and relevant in a world that's
constantly changing? In this blog, we'll explore ways to overcome these
challenges, from standing out in a crowded marketplace to building real
relationships with customers, all while working as one team! Q4 is coming, are
you ready!
May 05, 2023 • Mobile Service Cloud
WHAT ARE THE MOST EFFECTIVE CUSTOMER SERVICE CHANNELS?
Do you recognize the feeling? Imagine you want to change your address, send a
message, and await a reply. And you wait. And wait some more. Do you feel
annoyed? Or will you try to get the job done via another channel? Now, back to
your business. How easily can your customers reach you via their preferred
channel?
May 02, 2023 • WhatsApp
HOW TO USE THE WHATSAPP BUSINESS PLATFORM IN RETAIL AND ECOMMERCE
In today's digital age, businesses are always looking for ways to connect with
their customers quickly and efficiently. One of the most popular communication
tools that have emerged in recent years is WhatsApp, which is widely used around
the world. The WhatsApp Business Platform provides businesses with an easy way
to manage their customer communication, automate responses, and provide better
customer service. In this blog, we will explore how retailers and eCommerce
businesses can use the WhatsApp Business Platform to enhance their customer
engagement, drive sales, and build a loyal customer base.
May 01, 2023 • Sign
SIGN YOUR DOCUMENTS AT THE HIGHEST LEVEL OF SECURITY WITH QUALIFIED ELECTRONIC
SIGNATURE (QES).
Electronic Signature has become a must-have for companies, regardless of size or
industry. Being able to request, collect and store electronic signatures in a
highly secure way saves companies time, money and protects the environment. Used
directly via our platform or integrated into software through our API, our Sign
solution allows you to send and receive electronic signatures through several
channels. So far, we were already meeting eIDAS legislation requirements for
Advanced Electronic Signatures (AdES).
Apr 18, 2023 • Chatbots
SIX CHATBOT EXAMPLES FOR GREAT CUSTOMER EXPERIENCES
People use chatbots for various reasons, with “productivity” as the key
motivational factor. But what kind of bot do you need? They come in many forms
and sizes, and to be successful, you need to think about where to apply a bot,
and which kind. What do you want to achieve with the bot? In this guide, we’ll
walk you through some of the most successful chatbot examples of our global
customers and show you how you can use them to improve customer experience.
Apr 17, 2023 • WhatsApp
HOW TO USE WHATSAPP BUSINESS MESSAGE TEMPLATES?
There are several ways to use WhatsApp Business to communicate with your
customers. One way is via the customer care window, in which case the
conversation is initiated by the customer. If you want to reach out to your
customer first – once you have received an opt-in from them to do so - you can
make use of the so-called Message Templates.
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