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 * Pest Library
   
   
   PEST LIBRARY
   
   Learn to control and recognize common pests.
   
   Explore our Pest Library
   
   Ants
   
   Boxelder Bugs
   
   Centipedes
   
   Crickets
   
   Flies
   
   Moths
   
   Stinging Pests
   
   Ticks
   
   Aphids
   
   Cicadas
   
   Earwigs
   
   Millipedes
   
   Rodents
   
   Pill Bugs
   
   Stink Bugs
   
   Termites
   
   Beetles
   
   Cockroaches
   
   Fleas
   
   Mosquitoes
   
   Silverfish
   
   Spiders
   
   Snails & Slugs
   
    
   
    

 * Why Aptive
 * FAQ
 * About Us

 * Pest Library
   
   
   PEST LIBRARY
   
   Learn to control and recognize common pests.
   
   Explore our Pest Library
   
   Ants
   
   Boxelder Bugs
   
   Centipedes
   
   Crickets
   
   Flies
   
   Moths
   
   Stinging Pests
   
   Ticks
   
   Aphids
   
   Cicadas
   
   Earwigs
   
   Millipedes
   
   Rodents
   
   Pill Bugs
   
   Stink Bugs
   
   Termites
   
   Beetles
   
   Cockroaches
   
   Fleas
   
   Mosquitoes
   
   Silverfish
   
   Spiders
   
   Snails & Slugs
   
    
   
    

 * Why Aptive
 * FAQ
 * About Us


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 * Home
 * Pest Library Pest Library
   * Explore Pest Library
   * Ants
   * Aphids
   * Beetles
   * Boxelder Bugs
   * Centipedes
   * Cicadas
   * Cockroaches
   * Crickets
   * Earwigs
   * Fleas
   * Flies
   * Millipedes
   * Mosquitoes
   * Moths
   * Rodents
   * Silverfish
   * Snails & Slugs
   * Pill Bugs
   * Spiders
   * Stinging Pests
   * Stink Bugs
   * Termites
   * Ticks
 * Why Aptive
 * About Us
 * FAQ

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APTIVE FAQ


WHAT IS APTIVE ENVIRONMENTAL?

Founded in 2015, Aptive is a rapidly growing pest control company that has
offices throughout North America. Aptive provides residential pest control
services to customers in more than 3,700 cities across North America. Aptive is
also a committed partner with the United Nations’ United to Beat Malaria
campaign to help stop the spread of malaria.


WHAT DOES APTIVE ENVIRONMENTAL DO?

Aptive offers year-round pest control services for a range of insects and
invasive species., including wasps, ants, scorpions, spiders, crickets, fleas,
cockroaches, mice, rats, silverfish, earwigs, slugs, and snails.


IS APTIVE PEST CONTROL SAFE?

Aptive’s goal is to provide customers with professional and effective pest
control solutions that reduce the harmful effects of pests. Aptive uses EPA
approved products and follows all guidelines for the appropriate use of the
products. Aptive is also a member of the EPA’s Pesticide Environmental
Stewardship Program, a program that engages communities in building awareness
and reducing pesticide risk.


HOW DO I FIND OUT WHEN MY NEXT SERVICE IS?

Aptive’s customer portal lets you view details of your upcoming appointment and
reschedule if necessary. If you are unable to access your customer portal,
please contact your customer account manager or email us at
customersupport@goaptive.com.


HOW DO I RESCHEDULE A SERVICE APPOINTMENT?

If you need to reschedule your upcoming pest treatment with Aptive, you can
login to your customer portal and select a new time slot that works best for
you. If you are having difficulties accessing your customer portal or
rescheduling your appointment, please contact your customer account manager or
email us at customersupport@goaptive.com.


CAN MY PET BE OUTSIDE DURING TREATMENT?

All pets should be secured and kept away from the treated area during your
appointment. Our Service Professionals will not enter into fenced areas where a
dog or other pets are visibly present. Our treatments, both in and outside your
home, meet applicable standards and follow all guidelines for the appropriate
use of products.


WHAT IS THE BENEFIT OF RECURRING PEST CONTROL TREATMENTS VS ONE-TIME TREATMENT
AS NEEDED?

While most pest treatments typically reduce the general pest population, over
time pest populations build back up and treated surfaces lose their protective
barrier from a one-time treatment. One-time treatment effectiveness fades fairly
quickly for most pesticides on vegetation, especially as plants continue to
grow, generating new untreated surface area, including lawns. This is why we
recommend recurring treatments to help manage ongoing activity in outdoor areas
and on greenery. Certain areas like cracks and crevices, and non-porous surfaces
can provide a stable surface for some products to last longer, however, UV light
will degrade the treatment as well. Treatments to the structure of the home can
last the longest but have little impact on the pest activity in the yard after a
few weeks from one single treatment.


WHAT PESTS DO YOU TREAT?

Aptive treats common pests like ants, spiders, cockroaches, rodents, wasps,
snails, flies, fleas, and ticks. Aptive recently started providing Termite
Protection in the Cleveland, Cincinnati, and Columbus areas. Aptive otherwise
does not treat any wood-destroying organisms such as termites, carpenter bees,
or carpenter ants. Aptive also does not treat any wildlife, such as squirrels,
racoons, chipmunks, rabbits, birds, deer, etc. Aptive also does not treat bees
of any kind. For a full list, click here.


HOW LONG DOES A TREATMENT TAKE?

Your Initial Treatment and inspection typically take less than 60 minutes to
complete, as our service professional does a full scan of your home and property
to assess what products and treatments are best based on your needs. Standard
Treatments, which are maintenance treatments, can usually be completed in less
than 30 minutes.


WHAT DOES A STANDARD TREATMENT INCLUDE?

Our Standard Treatment includes the following steps inside and outside your
home.

Inside the home (as available):

● Treatment of the kitchen, pantry, bathrooms, bedrooms, living rooms, etc.

● Interior monitoring with glue boards

● Perimeter treatment on the main floor (and basement, if applicable) plus the
garage

● Placement of fly traps (Pro, Pro+, and Premium)

Outside the home:

● Treatment of eaves

● Home perimeter treatment

● Full yard treatment (Except in NY, unless specifically requested. Additional
terms and conditions apply.)

● Bait treatment around the perimeter of the home

● Web and wasp nest removal

● Outdoor yellow jacket trap placement (Pro, Pro+, and Premium plans)

Treatment can vary regionally and seasonally.


WHY IS THE FOLLOW-UP TREATMENT SO SOON AFTER THE FIRST TREATMENT?

The first two treatments, the Initial and the first Standard Treatment, are
20-40 days apart. This allows us to gain control over pest activity and perform
effective maintenance services thereafter. Some infestations may require more
frequent services. If between services you’re still seeing pests, you can
contact Aptive for a reservice at no additional cost.


DO YOU OFFER INTERIOR TREATMENT?

All of our services include exterior with interior treatment at no additional
cost. The majority of our customers find that exterior maintenance keeps their
home protected, but we are happy to treat inside your home and/or garage
whenever you would like.


DO I NEED TO BE OUT OF THE HOME DURING OR AFTER MY APPOINTMENT?

Not typically, but as a wise precaution, for children under 2, those who are
pregnant, those with breathing difficulties, or for interior flea treatment with
carpeted rooms, we recommend being out of the home for 2 – 3 hours.


WHY AM I STILL SEEING PESTS AFTER MY FIRST TREATMENT?

If you are seeing pests right after your treatment, odds are you are witnessing
them flee your property, which typically means the treatment is effective. If
after a week you are still seeing pests, give us a call and our service
professional will gladly return to treat your home at no additional cost.


HOW DO I KNOW THAT THE SERVICE WAS PERFORMED?

Our service professional will text you before, during, and after your
appointment to keep you up-to-date on the treatment. Once it’s complete, you’ll
receive a text with details about your treatment and our service professional
will answer any questions you may have.


CAN YOU TREAT MY YARD?

We offer treatment of lawns, shrubs, trees, plants, and near gardens, but we
will not treat fruit or vegetable plants. Additional terms and conditions apply
in the State of New York.


I’M NOT SATISFIED WITH THE RESULTS OF MY TREATMENT, WHAT ARE MY OPTIONS?

Aptive is dedicated to making sure you’re satisfied with our service. We will
gladly come out as many times as needed, at no additional cost to you, to ensure
your home is protected. Call our customer support team to request a reservice
and we’ll work to make things right.


DO YOU TREAT ATTICS AND CRAWL SPACES?

Our Service Professionals will only enter attics with fully finished flooring.
For crawl spaces, they can only enter if the space is 5’ or higher. Otherwise,
we can only offer services by reaching in and treating from a safe distance.




ABOUT APTIVE

Aptive is more than just pest control. When you choose Aptive, you’re choosing a
happy, healthy home. Welcome to the neighborhood.

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