itsupport.umd.edu
Open in
urlscan Pro
149.96.230.223
Public Scan
URL:
https://itsupport.umd.edu/itsupport?id=kb_article_view&sysparm_article=KB0016144
Submission: On December 15 via manual from MX — Scanned from CA
Submission: On December 15 via manual from MX — Scanned from CA
Form analysis 0 forms found in the DOM
Text Content
Skip to page content Skip to main content University of Maryland * School Colleges & Schools * Gift Make A Gift IT SERVICE DESK FIND SOLUTIONS AND REPORT ISSUES IT SERVICE DESK FIND SOLUTIONS AND REPORT ISSUES Toggle navigation * Service Catalog * Support Articles * Get Support * My Cases * Service Status * Live Chat * Log in * Home * * Articles(IT Support) * * GlobalProtect Virtual Private Network * * GlobalProtect VPN Frequently Asked Questions GlobalProtect VPN Frequently Asked Questions - KB0016144 - Latest Version * 15.0 - Updated on 08-15-2024 by Robert Hopkins * 14.0 - Updated on 06-05-2024 by Sussan Dehghan-Kavoosi * 13.0 - Updated on 08-28-2023 by Sussan Dehghan-Kavoosi * 12.0 - Updated on 04-27-2023 by Daniel Griffie * 11.0 - Updated on 08-23-2021 by Charlie Zhang * 10.0 - Updated on 08-11-2021 by Joy Horton * 9.0 - Updated on 08-11-2021 by Joy Horton * 8.0 - Updated on 08-11-2021 by Joy Horton * 7.0 - Updated on 07-23-2021 by Joy Horton * 6.0 - Updated on 07-23-2021 by Joy Horton * 5.0 - Updated on 07-23-2021 by Joy Horton * 4.0 - Updated on 07-09-2021 by Ryan Raines * 3.0 - Updated on 06-23-2021 by Daniel Griffie * 2.0 - Updated on 06-23-2021 by Sussan Dehghan-Kavoosi * 1.0 - Authored on 06-23-2021 by Ryan Raines GLOBALPROTECT VPN FREQUENTLY ASKED QUESTIONS Article metadata. Revised by Robert Hopkins This article was updated • 4mo agoabout a year ago This article has 2547 views. • 2547 Views This article has average rating: 0 out of 5 stars • ( ) ( ) ( ) ( ) ( ) -------------------------------------------------------------------------------- TABLE OF CONTENTS * Why is GlobalProtect? * How is GlobalProtect more secure? * Is this true that access to network resources can be controlled by OpenLDAP/Grouper groups or Active Directory groups? * When can I start using GlobalProtect? * How can I install the client? * Are there Linux clients? * Are there clients for phones and tablets? * Is there a client for Chrome OS? * How do I upgrade the client? * How long can I stay connected to GlobalProtect? * Do I have to log out and back in for group changes to take effect? * What's the difference between the "Best Available" and "TunnelAll" Gateway? * What if I run into issues or can't get to something? * What IP addresses do GlobalProtect clients have? * Does everyone have to log in through CAS and do Duo authentication? * Does GlobalProtect support Windows Start Before Logon (SBL)? * Does GlobalProtect support Apple AirDrop, Handoff, and other Continuity features? * What data does GlobalProtect collect and where does it go? * How do I uninstall GlobalProtect on Mac OS? * Why can't I download the Cisco AnyConnect VPN client from TERPware? WHY IS GLOBALPROTECT? GlobalProtect Virtual Private Network (VPN) establishes an encrypted connection with devices off-campus to the UMD network. The UMD campus community has access to this service at no additional cost. Top HOW IS GLOBALPROTECT MORE SECURE? GlobalProtect is more secure in a number of ways. All connections require Duo/MFA authentication. GlobalProtect users are protected from each other which prevents the possibility of malware spreading between connected devices. GlobalProtect sessions terminate on a PaloAlto firewall with advanced protection against Spyware, Malware and service exploits. Combined, these improvements help protect you and the data you're accessing. Top IS THIS TRUE THAT ACCESS TO NETWORK RESOURCES CAN BE CONTROLLED BY OPENLDAP/GROUPER GROUPS OR ACTIVE DIRECTORY GROUPS? That's true! DIT has implemented GlobalProtect making significant use of Palo Alto's User-ID feature. This allows GlobalProtect firewall rules to be created in the form of If the connected user is in 'abc' Grouper/OpenLDAP or Active Directory group, then allow access to 'xyz' network resources. Top WHEN CAN I START USING GLOBALPROTECT? The Public Beta of GlobalProtect will be announced in early July. This is the perfect time to start making GlobalProtect your primary VPN application. Top HOW CAN I INSTALL THE CLIENT? Clients are available for download on TERPware. For more information, see Connect to GlobalProtect Virtual Private Network (VPN). Top ARE THERE LINUX CLIENTS? Yes. They are available for download on TERPware. For more information, see Connect to GlobalProtect Virtual Private Network (VPN). Top ARE THERE CLIENTS FOR PHONES AND TABLETS? Yes. Clients are available for iOS and Android operating systems. For more information, see Connect to GlobalProtect Virtual Private Network (VPN). Top IS THERE A CLIENT FOR CHROME OS? Yes. A client is available for Chrome OS. For more information, see GlobalProtect on ChromeOS. Top HOW DO I UPGRADE THE CLIENT? When users connect to GlobalProtect they will be prompted if an upgrade is available. Periodically DIT will force the upgrade upon connection in order to bring everyone up to the current release. Top HOW LONG CAN I STAY CONNECTED TO GLOBALPROTECT? 7 days. Top DO I HAVE TO LOG OUT AND BACK IN FOR GROUP CHANGES TO TAKE EFFECT? No! This is one of the nice features of GlobalProtect and User-ID. The GlobalProtect firewalls retrieve group membership information from Grouper/OpenLDAP and Active Directory every 15 minutes. If a user is added or removed from a group, their access changes automatically without the need to disconnect and reconnect. Top WHAT'S THE DIFFERENCE BETWEEN THE "BEST AVAILABLE" AND "TUNNELALL GATEWAY? The Best Available is the default and what should be used 99% of the time. This gateway does not tunnel Internet traffic. The TunnelAll Gateway tunnels all traffic from the connected device, even Internet traffic. This is primarily used by those traveling abroad or when accessing resources that must be seen as coming from UMD address space. Top WHAT IF I RUN INTO ISSUES OR CAN'T GET TO SOMETHING? Report an issue. WHAT IP ADDRESSES DO GLOBALPROTECT CLIENTS HAVE? All GlobalProtect clients are assigned IP addresses in the 10.206.0.0/17 range. Top DOES EVERYONE HAVE TO LOG IN THROUGH CAS AND DO DUO AUTHENTICATION? Yes. Top DOES GLOBALPROTECT SUPPORT WINDOWS START BEFORE LOGON (SBL)? It does. GlobalProtect Connect Before Logon for Windows explains how to activate this feature. Top DOES GLOBALPROTECT SUPPORT APPLE AIRDROP, HANDOFF, AND OTHER CONTINUITY FEATURES? No. Top WHAT DATA DOES GLOBALPROTECT COLLECT AND WHERE DOES IT GO? The GlobalProtect client itself collects this data but it is kept local to the device. This information can be used in advance policies however. For example, in the future DIT may limit access to certain resources to only devices that have Anti-Malware software installed, or have their disks encrypted. Top HOW DO I UNINSTALL GLOBALPROTECT ON MAC OS? This support article provides a step-by-step guide for uninstalling GlobalProtect on Mac OS. Top WHY CAN'T I DOWNLOAD THE CISCO ANYCONNECT VPN CLIENT FROM TERPWARE? Cisco AnyConnect VPN has been removed from TERPware to minimize additional installations leading up to the beginning of the Fall semester and to reduce the confusion about which VPN client to install. Top -------------------------------------------------------------------------------- Copy Permalink RELATED ARTICLES No content to display -------------------------------------------------------------------------------- Helpful? Yes No -------------------------------------------------------------------------------- -------------------------------------------------------------------------------- Division of Information Technology | University of Maryland | 301.405.1500 | itsupport@umd.edu | Web Accessibility | Privacy Notice © 2024 All rights reserved Chat With Us Chat