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Submitted URL: https://mktg-email.8x8.com/NTc2LUdZQy01MDAAAAGQb0Ga7iTppjKAn9qo3eSL2ZftB8Nu2_p82uqlJHSuwH43jTtNwDIkcHsWH6A3tzfcmF4e1rk=
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Submission: On January 03 via api from ES — Scanned from ES
Effective URL: https://www.8x8.com/events/fy23q2-the-humanless-contact-center?mkt_tok=NTc2LUdZQy01MDAAAAGQb0Ga7ub5x4VhLUAPlse4ZTga9...
Submission: On January 03 via api from ES — Scanned from ES
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<p>By checking this box, you are opting in to receive future communications from 8x8.</p>
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Manage your consent preferences We use cookies and similar methods to recognize visitors and remember their preferences. We may also use them to measure ad campaign effectiveness, target ads, and analyze site traffic. Depending on your location, you may opt-in or opt out of the use of these technologies. Manage preferences Privacy Policy Opt out of allOpt in to all Manage your consent preferences We use cookies and similar methods to recognize visitors and remember their preferences. We may also use them to measure ad campaign effectiveness, target ads, and analyze site traffic. Depending on your location, you may opt-in or opt out of the use of these technologies. MarketingOff This website uses marketing cookies and services to deliver personalized advertisements, promotions, and offers that are relevant to you. They help optimize ad delivery, measure campaign effectiveness, and enable advertisers to reach specific target audiences. -------------------------------------------------------------------------------- AnalyticsOff This website uses analytics cookies and services for collecting aggregated data and statistical information. This data helps us analyze and optimize site performance, identify popular content, detect navigation issues, and make informed decisions to enhance the user experience. -------------------------------------------------------------------------------- FunctionalOff This website uses functional cookies and services to remember your preferences and choices, such as language preferences, font sizes, region selections, and customized layouts. They enable this website to offer enhanced and personalized functionalities. -------------------------------------------------------------------------------- EssentialOn This website uses essential cookies and services to enable core website features and provide a seamless user experience. These cookies and services are used to facilitate features such as navigation, remember user preferences, and ensure the security of the website. SaveOpt out of allOpt in to all Privacy Policy Watch Now ON-DEMAND WEBINAR THE ROLE OF HUMANS IN THE ‘HUMANLESS’ CONTACT CENTER Whatever your strategy: voice-first, digital-first, assisted or not, during this session you will learn the keys to understanding self-service journeys. Duration: 35 Minutes Full Name Email Company Number of Employees Country Primary Interest By checking this box, you are opting in to receive future communications from 8x8. Watch Now We all know that in today’s mobile/digital world, self-service rules. Why are some companies able to create spectacularly successful, seamless and consistent experiences – while others just can’t seem to figure it out? More importantly, what is the deal with chatbots, anyway? Are they alive or dead? Hear from guest speaker Max Ball – longtime industry friend, expert and Forrester Principal Analyst – and Janice Rapp, CX thought leader and 8x8 Contact Center VP, for the lowdown on all things self-service. Whatever your strategy: voice-first, digital-first, assisted or not, during this 35-minute session you will learn: * Keys to understanding self-service journeys * Why “throwing AI” at the problem has failed and how to fix it * How to scope and design chatbots for real results * Why channel decisions should be made based on where your customers are “living at the moment” Max Ball, Principal Analyst, Forrester Max is on Forrester’s digital customer and collaboration team serving customer service and technology leaders focused on transforming customer service engagement. He brings over 30 years of industry experience in product management and product marketing in the areas of omnichannel contact center platforms, speech recognition and interactive voice response (IVR), mobile, social, chat, and WebRTC. Max’s research focuses on the full breadth of contact center solutions ranging from self- and assisted-service applications to AI-driven digital customer experiences. Janice Rapp, VP, CCaaS Product Marketing, 8x8 As VP of CCaaS Product Marketing at 8x8, Janice represents the interests of customer experience and contact center leaders, using insights to inform product development, develop go to market initiatives, and support buying decisions. Prior to joining 8x8, Janice led successful product marketing teams at Uptivity, NICE inContact, and Talkdesk. WATCH THIS WEBINAR ON-DEMAND Watch Now Privacy PoliciesTerms & ConditionsModern Slavery StatementAccessibility StatementCookie PolicyCookie PreferencesPrivacy Preferences © 2024 8x8, Inc. All rights reserved.