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What do patients want?


What do patients want?
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What your patients are saying...



 
56% of consumers will switch providers for a better healthcare payments
experience.1
 
Your patients are empowered to make choices. 
 

Your patients have more choices when it comes to healthcare than ever before. Be
their preferred choice by delivering the payment experiences they want.

85% of consumers prefer an electronic payment method for medical bills 2
Patients don’t want to pull out their checkbook (if they have one) to pay their
bills. Credit/debit cards and Apple Pay® are more popular among consumers
today. 

More than half of consumers are interested in mobile payment systems for medical
bills3
Smartphone usage is ubiquitous in the U.S. across age groups and socioeconomic
status. A text-to-pay option for healthcare bills is a great way to meet
consumers where they are.

86% of consumers want to know payment responsibility upfront  4
Confusion about healthcare bills can be a big driver of consumer frustration and
dissatisfaction. Engage patients early to build patient delight and loyalty from
the first interaction. 

Discover how you can deliver the payment options your patients want.  


1-4InstaMed Consumer Healthcare Payments Survey 2020  

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