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 1. Home
 2. California
 3. Irvine
 4. Staffing Agencies
 5. Denken Solutions Inc
 6. BBB Accreditation (current page)



BBB Accreditation

BBB Accreditation


BBB ACCREDITATION FOR DENKEN SOLUTIONS INC

View full profile

BBB has determined that Denken Solutions Inc meets BBB accreditation standards,
which include a commitment to make a good faith effort to resolve any consumer
complaints. BBB Accredited Businesses pay a fee for accreditation
review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business's products or services have
been evaluated or endorsed by BBB, or that BBB has made a determination as to
the business's product quality or competency in performing services.


STANDARDS OF BBB ACCREDITATION


BUILD TRUST

Establish and maintain a positive track record in the marketplace.

 1. Be actively selling products or services for at least six months prior to
    application or have previously operated a similar business with an eligible
    business performance track record.
 2. Fulfill all competency and trade licensing requirements.
 3. Be free from government action that demonstrates a significant failure to
    support BBB ethical principles. BBB evaluates the action and makes a
    determination on adherence to this standard based on the nature of the
    violation and the extent of harm it caused or is alleged to have caused,
    whether it was caused or condoned by management, and actions taken to
    resolve underlying issues that led to the government action.
 4. Maintain at least a B rating at the local office and its headquarters.

expand Build Trust


ADVERTISE HONESTLY

Follow established legal and ethical advertising and selling practices,
including, but not limited to, the BBB Code of Advertising.

 1. Work with BBB and agree to modify, substantiate or discontinue advertising
    and selling practices when recommended.
 2. Use the BBB trademark and BBB affiliation statements under license and as
    outlined in usage policies then in effect.

expand Advertise Honestly


TELL THE TRUTH

Honestly represent products and services, including clear and prominent
disclosures of all material terms.

 1. Be clear in all written and verbal representations and include all relevant
    facts in all transactions.

expand Tell the Truth


BE TRANSPARENT

Openly identify the nature, location, and ownership of the business, and clearly
and prominently disclose all material facts that bear on a customer's decision
to buy.

 1. Upon request, promptly provide BBB with all information requested to ensure
    adherence to BBB standards.

 2. Clearly and prominently provide to customers:
    
    * direct and effective means to contact the business
    * the business' return/refund policy
    * any recurring commitment into which the customer may be entering,
      including automatic renewals, payments or other financial commitments.
    * total cost of the transaction, including tax, shipping and handling, and
      other related charges prior to completion of the transaction
    * any known delays or shortages of stock
    * a receipt summarizing the transaction after the purchase

expand Be Transparent


HONOR PROMISES

Fulfill all contracts, commitments and representations.


expand Honor Promises


BE RESPONSIVE

Address disputes forwarded by BBB quickly and in good faith.

 1. Provide a response to each complaint that:
    
    * Is professional,
    * addresses all significant issues raised by the complainant,
    * includes appropriate evidence and documents supporting the business'
      position, and
    * explains why any relief sought by the complainant cannot or should not be
      granted.
 2. Participate in mediation, arbitration or other dispute resolution services
    as requested by BBB.
 3. Honor any settlements, agreements or decisions reached as an outcome of a
    dispute resolution process.
 4. Cooperate with BBB in efforts to eliminate the underlying cause of patterns
    of customer complaints that are identified by BBB.

expand Be Responsive


SAFEGUARD PRIVACY

Protect any data collected against unauthorized disclosure and fraud, collect
personal information only as needed, and respect the preferences of customers
regarding the use of their information.

 1. Disclose handling practices for personal information, including but not
    limited to:
    
    * what information is collected;
    * how it is used;
    * with whom it is shared;
    * how it can be corrected;
    * how it is secured;
    * how policy changes will be communicated; and
    * how to address concerns over misuse of personal data.
 2. Ensure sensitive data (credit card, bank account numbers, Social
    Security/Social Insurance number, salary or other personal financial or
    health information) is collected and transmitted via secure means.
    Businesses will comply with applicable legal requirements and industry
    standards for the protection and proper disposal of all sensitive data, both
    online and offline.
 3. Respect customer preferences regarding contact by telephone and e-mail, and
    remedy the underlying cause of any failure to do so.

expand Safeguard Privacy


EMBODY INTEGRITY

Approach all business dealings, marketplace transactions and commitments with
integrity, good faith and intent to do what is reasonably expected.

 * Avoid involvement, by the business or its principals, in activities that
   reflect unfavorably on, or otherwise adversely affect the public image of,
   BBB or its accredited businesses.

expand Embody Integrity


BBB ACCREDITATION PROCESS

Not every business is eligible for BBB Accreditation. Businesses must meet,
commit to and maintain the BBB Accreditation Standards (Accreditation Standards)
in order to be eligible for and maintain BBB Accreditation. The BBB
Accreditation Standards represents sound advertising, selling and customer
service practices that enhance customer trust and confidence in business. The
Code is built on the BBB Standards for Trust, eight principles that summarize
important elements of creating and maintaining trust in business.

In order to be eligible for Accreditation a business must complete an
Accreditation application.

Upon receipt of a fully completed BBB Application for Accreditation, BBB staff:

 * Reviews the application
 * Researches the business and its principals
 * Verifies the information presented in the application
 * May request additional information
 * May request proof of specific information on the application

After the review and verification process, BBB will then evaluate if the
business meets the BBB Accreditation Standards (Accreditation Standards).

Once BBB has finished its evaluation, the application for BBB Accreditation is
either approved or denied. If the applicant is found in compliance with the BBB
Accreditation Standards it will be presented to the BBB Board of Directors, or a
committee of that board, for final approval. If the application is denied, BBB
will contact the applicant, indicating the BBB Standard(s) that were not met and
any recourse available to the applicant.


CONTACT INFORMATION

9170 Irvine Center Dr Ste 200

Irvine, CA 92618-4614

Visit Website
(877) 227-0922

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BBB RATING

A+BBB rating

Customer Reviews are not used in the calculation of BBB Rating

Overview of BBB Ratings

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own
best judgment. BBB asks third parties who publish complaints, reviews and/or
responses on this website to affirm that the information provided is accurate.
However, BBB does not verify the accuracy of information provided by third
parties, and does not guarantee the accuracy of any information in Business
Profiles.

When considering complaint information, please take into account the company's
size and volume of transactions, and understand that the nature of complaints
and a firm's responses to them are often more important than the number of
complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB
Business Profiles are subject to change at any time. If you choose to do
business with this business, please let the business know that you contacted BBB
for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.


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