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Why UpKeep
Overview

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UpKeep Overview

Work orders, asset management, parts inventory and purchase orders


Reviews

We’ve served thousands of technicians. Here’s what they have to say.


Customers

See how our amazing customers have found success with UpKeep.


UpKeep Edge

Real time IIoT sensors for real time remote condition monitoring of your assets.

Capabilities

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Integrations

Automate your processes. Save time. Turn data into action.


Work Order Management

Supercharge productivity with mobile work orders.


Request Management

Master your requests with advanced planning and scheduling.


Preventative Maintenance

Stay on top of maintenance schedules for every asset.

Parts & Inventory Management

Reduce parts costs with an accurate inventory count.


Analytics & Reporting

UpKeep Analytics pair business intelligence with world-class maintenance.


Purchase Order & Invoice Management

Generate purchase orders and automatically update your inventory.


Equipment

Track all maintenance histories on assets


FEATURED READS


UPKEEP NAMED A LEADER IN IDC 2021 MARKETSCAPE FOR CMMS

Read Now


WHAT IS ASSET OPERATIONS MANAGEMENT

What is Asset Operations Management?
Solutions
By Solution

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Asset Management

Supercharge productivity with mobile work orders.


Preventive Maintenance

Reduce interruptions and manage requests with a single portal.


Facility Management

Reduce parts costs with an accurate inventory count.


Property Management

Stay on top of maintenance schedules for every asset.


Inventory Management

Standardize your maintenance with itemized tasks.

By Industry

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Manufacturing & Plants

Reduce equipment downtime and improve reliability


Food & Beverage Manufacturing

Maintain regulatory compliance, keep production moving, and reduce asset and
maintenance cost.


Government & Public Works

Prevent costly breakdowns and keep your operations running


Schools and Higher Education

Create a safe learning environment with digital maintenance checklists.


Gym & Fitness

Regularly adjust exercise equipment and ensure exceptional workout experiences


Fleet Management

Ensure your fleet runs smoothly and keep safety costs in check

Restaurants

Streamline your maintenance needs to optimize your customer experience


Hospitality

Keep track of daily maintenance tasks to provide an seamless guest experience


Buildings

Fix small issues before they add up


Farming & Agriculture

Meet production goals by minimizing unplanned downtime


Healthcare

Reduce equipment downtime in healthcare facilities to optimize patient outcomes.

Resources
Learn

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Maintenance Resource Hub

Tools, webinars, guides, and so much more.


Maintenance Glossary

Definitions of the ever-expanding vocabulary of maintenance.


Academy

Get all you need to know to be a Maintenance Professional.


Blog

Learn about our Heroes in Maintenance, and simple Q&A.

Connect

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Partners

Join the UpKeep family, and help us extend our reach.


Support

Get the support you need with the UpKeep app.


Community

Get connected with other Maintenance Professionals.


Event Center

Get to know us in real life, or over our live webinars.


Press Releases

Get the latest news from the leaders in Maintenance Management.

Maintenance Tools

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QR Code Generator

Generate your own unique QR code with our generator.


Maintenance Calculator

A quick tool to help you understand the cost of maintenance.


ROI Calculator

Want to know how much you can save with UpKeep?

Pricing
Sign InSchedule a demo

HEALTHCARE

HEALTHCARE CENTERS CAPTURES DATA AND REDUCES ERRORS

A group of healthcare centers provides caring, affordable, high-quality
healthcare and supportive services to everyone, with a special commitment to
uninsured, low-income and medically underserved persons. When the organization
needed more complete data to present to the Joint Commission, it chose UpKeep as
its computer maintenance management system (CMMS) of choice.



CHALLENGE

Although the healthcare group was operating on an organic, homegrown IT system
that managed workflow, the organization really needed to better capture data
from throughout its properties. The previous system also required that
communication be done outside the system itself, which led to inefficiencies in
overall work processes. Asset management was done on spreadsheets, which led to
additional tracking issues for parts and equipment.


SOLUTION

When the organization was ready to switch CMMS solutions, a senior-level IT
executive vetted all the possible options, compared them with the organization’s
wish list of features, and chose UpKeep’s mobile-first solution as the best
value for the investment. By the end of last year, this group of healthcare
centers brought on an associate director of facilities to manage the
implementation.

Within the first few months, the group has already transitioned the majority of
its employees to UpKeep, implemented regular data reports that have improved
decision making, and streamlined its asset and parts management to reduce costs.


FAST IMPLEMENTATION

After the healthcare centers made the decision to implement UpKeep, there was a
period of basic testing. The facilities director soon led the roll-out and
started to scale the solution for the entire organization. It started small,
with only a couple of sites, but the team soon started to balloon its coverage
of UpKeep.

Instead of completely changing systems overnight, a split approach was taken to
gradually transition technicians entirely over to UpKeep. While the old system
was still available to staff members, they were encouraged to use UpKeep, which
promised better and faster results.

The team also had weekly meetings with UpKeep staff to ensure that
implementation was occurring smoothly.


THE NEED FOR DATA CAPTURE

The company’s old maintenance management system was basically built by the IT
department and resembled an Excel spreadsheet system. It managed workflow, but
wasn’t able to properly capture data. Being very skeletal in terms of what
information was built into the platform, it didn’t have the level of detail that
UpKeep provides.

Although the data in the original system was sufficient, report requirements for
the Joint Commission evolved over time and the organization wanted to ensure
that it had strong data moving forward.

Now, data can be viewed in multiple ways. UpKeep’s reporting ability helps with
understanding the information by allowing data to be presented in different
ways.


STREAMLINING COMMUNICATIONS

In addition to data challenges, employees had to go outside of the homegrown
system to communicate, which added to inefficiencies. Workflow had to be tracked
in the organic system while communication had to be tracked in the email system,
which was difficult and time-consuming for the team. Checklists, coordination,
and management tools were also done outside the system.

UpKeep has allowed this healthcare group to consolidate that communication into
one system, providing the tools to allow better integration and inclusion of
that communication. Though outside communications are still being used, the team
continues to develop ways to integrate these check sheets and spreadsheets into
UpKeep to allow easier viewing for technicians.


DATA LOOKS BACK TO HELP THE COMPANY LOOK FORWARD

UpKeep helps this group of healthcare centers study what type of work is being
requested, which may be related to things like doors and locks, landscaping or
painting. Understanding which sites have needs and what those needs are is
crucial, and UpKeep allows the team to access and track that information.
Additionally, the organization is expanding, and team efficiency is a priority
from a facilities standpoint, as it’s what patients, customers, and clinicians
expect.

Prior to UpKeep, the organization was working in primarily a reactive mode.
However, now that UpKeep has been in place for a few months, data has been
gathered. Looking back helps the team predict the future and be proactive about
addressing typical pitfalls.

The director of facilities checks UpKeep’s aging report weekly. This helps the
team see its efficiency at moving work requests through the system and at
acquiring parts.  The company has managed to reduce the length of aging reports
drastically as a result of better business decisions.

Additionally, user reports help to understand the ticket count and the paradigm
shift that’s now in place. These reports have proven helpful when responding to
stakeholders on why and when things happen, allowing the team to focus more on
the customer side of things.

In the past, individual work schedules would accumulate one at a time and end up
on the aging report. Now projects can be scheduled a couple months in advance,
and work orders can be batched. Not only are they removed from the aging report,
but they are completed more thoroughly and efficiently.


ASSET MANAGEMENT REDUCES ERRORS

Prior to UpKeep, this healthcare group managed all of its assets and parts in a
spreadsheet. This meant that the management team had to spend an hour every
month on a hand count audit of the parts. Numerous deficiencies, miscounts and
errors were common. However, after implementing UpKeep, the team checked a
recent count and found zero errors on thousands of parts.

The improvement resulted from better electronic controls through a sign-out and
sign-in process. Before, employees often forgot to account for items, which
would then get lost or forgotten. Now, with the parts check-in system, keeping
track of parts is much easier; and, with thousands of parts, even a one percent
savings is substantial.

The healthcare centers are now adding medical equipment to its asset inventory,
which includes everything from thermometers and stethoscopes to blood pressure
cuffs and ECG machines. The team plans to track everything in UpKeep, including
the process of acquiring new medical equipment as well as maintaining and
tracking it. Compliance details and preventative maintenance performed will also
flow through UpKeep.

With so much equipment at many different locations, there’s a lot to track.
While the team is currently using both spreadsheets and multiple vendors now,
ideally it will eventually all funnel down to a single fluid process.

CAPABILITIES

 * Work Order Management
 * Preventive Maintenance
 * Analytics & Reporting
 * Request Management
 * Parts & Inventory Management
 * Purchase Order & Invoice Management

SOLUTIONS

 * Asset Management
 * Property Management
 * Facility Management
 * Inventory Management
 * Preventive Maintenance
 * Equipment

INDUSTRIES

 * Manufacturing
 * Facilities
 * Farming/Agriculture
 * Building
 * Property
 * Hospitality
 * Restaurants
 * Churches/Non-profits
 * Healthcare

RESOURCES

 * Maintenance Resource Hub
 * Maintenance Glossary
 * What Is CMMS software?
 * What is Inventory Management?
 * What Is Preventive Maintenance?
 * What Is a Work Order?
 * The CMMS Buyer's Guide
 * What is Asset Operations Management?

SUPPORT

 * Get Help
 * Tutorials
 * Team Training
 * API Docs
 * What is a CMMS
 * Free Courses
 * Personal Information

COMPANY

 * About us
 * Pricing
 * Careers
 * Press
 * Blog
 * Partnerships

CONNECT WITH US

CONTACT US

 * 
   1 (323) 880-0280
 * 
   Schedule a demo
 * 
   10880 Willshire Blvd, Los Angeles, CA 90024

© 2021 Upkeep Maintenance Management

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