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https://smartgun.com/careers/6709098002
Submission: On June 14 via api from US — Scanned from DE
Submission: On June 14 via api from US — Scanned from DE
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</form>Text Content
Build Your Smart Gun Build Now SMART GUN CUSTOMIZE YOUR SMART GUN Personalize your firearm with unique colors and exclusive upgrades.Build Now TECHNOLOGY The innovation behind the world's first Smart Gun. FAQ Your Smart Gun questions, answered. SPECIFICATIONS The materials, measurements, and details that make up the world's first Smart Gun. COMPANY HOME Always Locked. Instantly Accessible. Take control of your family's safety with the Biofire Smart Gun. CAREERS Come build the future of firearms safety with us. CONTACT US Get in touch. EXPLORE See what people are saying about the world's first Smart Gun. SMART GUN CUSTOMIZE YOUR SMART GUN Personalize your firearm with unique colors and exclusive upgrades.Build Now TECHNOLOGY The innovation behind the world’s first Smart Gun. FAQ Your Smart Gun questions, answered. SPECIFICATIONS The materials, measurements, and details that make up the world's first Smart Gun. COMPANY HOME Always Locked. Instantly Accessible. Take control of your family’s safety with the Biofire Smart Gun. CAREERS Come build the future of firearms safety with us. CONTACT US Get in touch. EXPLORE See what people are saying about the world's first Smart Gun. Sign In CUSTOMER SUPPORT SPECIALIST A friendly and swift responder to troubleshoot and resolve customer issues. Full-time On-site, with flexibility $65K - $80K Apply Now WHO WE ARE Biofire Technologies is on a mission to give gun owners better tools for reducing preventable gun injuries and deaths, especially among children. We believe our technology, combined with a best-in-class customer experience, will define the future of firearms safety for the next generation. Our mission-driven approach has earned support from the firearm community, the tech world, and the media. Biofire employees are world-class engineers who have designed and tested firearms, medical devices, robots, cars, satellites, rockets, and supersonic jets. What unites our team is our commitment to safety and reliability that we bring to our work every day. OUR CULTURE Reducing accidental firearm injuries and deaths requires original thinking and authentic collaboration, so we’re deeply invested in building a team and culture that can achieve our mission together. Team members enjoy autonomy and flexibility from day one, so expect to be immediately tasked with solving challenging problems and building new systems that work. We’ll hold you accountable for executing on audacious goals, giving and receiving honest feedback, and helping your teammates succeed. You’ll receive respect, kindness, and support from every direction while you figure out how to get it all done. ABOUT THE ROLE As a Customer Support Specialist at Biofire, you will be one of the first members of our Customer Support team, delivering quality responses to a high volume of customer inquiries across multiple channels. In this role, you will focus on monitoring the ticketing queue, responding swiftly to customer support tickets, troubleshooting support issues, and achieving customer SLAs as the company and our customer base expand. To succeed in this role, you will be a self-starter who loves to troubleshoot and provide a world-class experience to customers while always seeking to improve and streamline existing support processes. KEY RESPONSIBILITIES Day to day responsibilities of the role will include: * Maintain customer support workflow and work within established operating procedures and SLAs utilizing Zendesk; * Ensure customer issues are resolved in a timely manner; while working with internal stakeholders to expedite resolution; * Take ownership of customer issues, be effective at rapidly diagnosing problems, communicating and troubleshooting issues, and following problems through resolution; * Contribute to our growing library of content, including macros, FAQs, and internal knowledge base articles;; * Communicate effectively, both written and verbally, to ensure smooth resolution of customer issues. COMPENSATION, BENEFITS & PERKS We’ll need you to bring your very best, so we give you what you need to do a great job. You’ll enjoy flexible hours, teammates you will like, respect, and be inspired by, and all the technical resources you might need at our Broomfield office. In addition to our competitive pay and stock options, Biofire offers fully covered medical, dental, and vision benefits, a funded Health Spending Account, unlimited PTO (that team members actually use - we promise), a 401(k) with employer matching, and a 14 week parental leave policy. We deliver perks including noise-canceling headphones, the premium music streaming service of your choice, and anything else you’d need to succeed in your role (within reason). This is a full-time, salaried role with a flexible work-from-home policy. The compensation range for this role is $65,000-$80,000. QUALIFICATIONS If you think you will succeed in this role, and love the work you’ll do, we encourage you to apply regardless of your background. We evaluate candidates based on their unique talents and fit for our needs, not a rigid list of qualifications. LOCATION AND HOURS Our dog-friendly, state-of-the-art headquarters is located in beautiful Broomfield, Colorado, between Boulder and Denver. Most roles require team members to frequently collaborate in person, but you will enjoy the flexibility to work from home when you need to. We trust you to communicate with your team to make things work. DIVERSITY & INCLUSION We’re bringing innovation to a technological problem that has persisted for decades, so we depend on diverse, inclusive, and collaborative teams to break new ground and do great work. We welcome people from all qualified backgrounds, and we don’t discriminate on the basis of race, religion, color, political affiliation, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. ELIGIBILITY This role handles information subject to US Export Control Regulations. Applicants must be (a) a citizen of the United States; (b) a lawful permanent resident of the United States (“Green Card” holder); or (c) a person admitted into the United States as an asylee or refugee to be considered for the position. APPLY FOR THIS POSITION First Name Last Name Email Phone RESUME/CV Attach COVER LETTER Attach LinkedIn profile (optional) Website or portfolio (optional) Will you now, or in the future, require sponsorship for employment visa status? * Select Answer Select Answer No Yes Submit Application Backed by: Privacy Policy | © 2023 Biofire. All rights reserved. Smart Gun®, Biofire, the Biofire wordmark, and the Biofire logo are trademarks of Biofire in the United States and/or other countries. All images and renders on this page represent pre-production models and final Biofire products may differ from the images shown. All claims are subject to change and qualification. Final product specifications will be provided at or prior to final purchase. Member of: