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2 forms found in the DOM

POST

<form class="searchForm" method="post" aria-label="Search">
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    <i class="far fa-search" role="presentation" aria-label="Search"></i>
  </button>
  <input id="header-search-query" type="text" class="searchQuery" name="q" title="Search" autocomplete="off">
  <label for="header-search-query" hidden="">Search</label>
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                    <i class="fal fa-times" role="presentation" aria-label="Clear search"></i>
                </a>
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/help/

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Text Content

 * Northumbrian Water
 * Building and developing
 * Our Group
 * Careers
 * Accessibility tools

 * Services
   
   
   SERVICES
   
   
   
    * Water
      * Leaks
      * Water pressure
      * No water
      * Discoloured water
      * Tastes and smells
      * Hard water
      * Saving water
      * Water meters
      * Water resources
    * Sewerage
      * Sewer flooding
      * Blocked drains
      * Bin the Wipe
      * Fats, oils and grease (FOG)
      * Sewerage ownership
      * Misconnections
      * Managing rainwater
      * Drainage and Wastewater Management Plans
    * Extra support
      * Priority Services
      * Financial support
    * How we manage incidents
    * Business customers
    * Building and developing
    * Landlords
    * Wholesale services
    * Leisure
    * Bathing waters
      * About bathing waters
      * A map of our bathing waters
    * Business Plan 2025-30
   
   NEED HELPING PAYING YOUR BILL?
   
   If you're struggling to pay your bill, we've got lots of ways we can help you
 * Help
 * Your local area
 * Account
   
   
   ACCOUNT
   
   Make payments, check your balance, track your usage and more.
   
   Managing your account has never been easier
    * Log in or create an account
    * Tell us you're moving home
    * Make a payment
    * Set up a Direct Debit
    * Set up a payment plan
    * Apply for a water meter
    * Give a meter reading
   
   FOR A LITTLE EXTRA SUPPORT
   
   Click here to sign up to our free Priority Services online
 * Search
 * Accessibility tools

 * Services
   
   
   SERVICES
   
   
   
    * Water
      * Leaks
      * Water pressure
      * No water
      * Discoloured water
      * Tastes and smells
      * Hard water
      * Saving water
      * Water meters
    * Sewerage
      * Sewer flooding
      * Bin the Wipe
      * Blocked drains
      * Fats, oils and grease (FOG)
      * Sewerage ownership
      * Managing rainwater
      * Misconnections
      * Drainage and Wastewater Management Plans
    * Extra support
      * Priority Services
      * Financial support
    * How we manage incidents
    * Business customers
    * Building and developing
    * Landlords
    * Wholesale services
    * Leisure
    * Bathing waters
      * About bathing waters
      * Our map of our bathing waters
    * Business Plan 2025-30
   
   NEED HELP PAYING YOUR BILL?
   
   If you're struggling to pay your bill, we've got lots of ways we can help you
 * Help
 * My local area
 * My account
   
   
   MY ACCOUNT
   
   Make payments, check your balance, track your usage and more
   
   Managing your account has never been easier
    * My account dashboard
    * Moving home
    * Switch to eBilling
    * Check my local area
    * Log out
   
   NEED HELP PAYING YOUR BILL?
   
   If you're struggling to pay your bill, we've got lots of ways we can help you
 * 
 * Search
 * Accessibility tools

Search




HELLO, HOW CAN WE HELP?

 * Log in or create an account
 * Make a payment
 * Set up a Direct Debit
 * Moving home
 * Report a problem
 * Give a meter reading

WHAT'S GOING ON IN YOUR AREA?

Check for works, leaks and water quality reports

Start typing an address here


MORE FROM NORTHUMBRIAN WATER



PRIORITY SERVICES

If you need extra support due to age, illness, disability, or have children
under the age of five, we can help

Register for Priority Services

HELP PAYING YOUR BILLS

You're not alone. If you're struggling to pay your bill, we've got lots of ways
we can help you

Talk to us about financial support

SAVING WATER

Find out where you can make savings to reduce your water bill. You'll save money
on your energy bills too

How can you save?

HIGH BILLS

Chat to our digital assistant to find out why your water bill is higher than
expected and what you can do

Start a chat about high bills

BIN THE WIPE

Flushing wet wipes down the toilet block pipes can cause problems inside your
home

Find out more

WATER QUALITY

Our mission: clean, clear water that tastes good. Learn about colours in water,
tastes, smells and more

Find out more

BUSINESS PLAN 2025-30

Every five years, we produce a Business Plan that sets out all the things we
want to deliver for our customers, communities and environment

Find out more

OUR DRAINAGE AND WASTEWATER MANAGEMENT PLANS

Our drainage and wastewater services are important to our environmental and
personal health

Find out more

BUILDING FUTURES

Be part of a world-class infrastructure programme delivering for our customers

Find out more


ARE YOU SURE?

Changes are waiting to be saved

Continue Go back
 * Our Group
 * Business
 * Landlords
 * Building & developing
 * Wholesale services
 * Contact us

 * 
 * 
 * 
 * 

 * 
 * 

 * Legal
 * Privacy
 * Accessibility
 * Modern slavery statement
 * Cookies
 * Careers
 * Accessibility and language options

Northumbrian Water Limited

Registered in England and Wales

Company Number: 02366703

Registered office: Northumbria House, Abbey Road, Pity Me, Durham, DH1 5FJ




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