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CONTACT US


UNIVERSAL PICTURES INT'L UK & EIRE


1 Central Saint Giles
St Giles High Street
London WC2H 8NU

Please check our FAQ section where we have addressed many common subjects.

If your query is not covered by the FAQ please contact us by email:

For all queries relating to a Home Entertainment product - click here.
For all queries relating to a film currently in cinemas or a future release -
click here.

You can also contact us through social media



FAQ


GENERAL ENQUIRIES?



I WANT TO SEARCH FOR VACANCIES AT UNIVERSAL UK. HOW DO I APPLY FOR A JOB?

Please visit our careers site here for a list of all vacancies and instructions
on how to apply.




DVD ENQUIRIES



HOW DO I GET ACCESS TO NON-THEATRICAL FILM CLIPS FOR PROMOTIONAL USAGE?

Our Media Licensing team in L.A. will be able to handle your query. They can be
contacted via www.universalclips.com. Further contact details can be found on
their “Contact Us“ page.



I WOULD LIKE TO ENQUIRE ABOUT ARRANGING A NON-THEATRICAL SCREENING.

Screenings of Universal titles can be licensed at www.filmbank.co.uk. If you
require any further assistance with this, there is a ‘Contact Us’ link at the
top of their page.



I THINK I MAY HAVE PURCHASED A BOOTLEG COPY OF A DVD OR I'VE FOUND AN ILLEGAL
LINK TO DOWNLOAD ONE OF YOUR PRODUCTS ONLINE. HOW CAN I REPORT THIS?

If you have any information regarding piracy this should be reported to
Crimestoppers using this link or by calling 0800 555 111. Crimestoppers
guarantee you will remain anonymous.



WHY DO SOME OF YOUR TV SERIES BOXSETS NOT HAVE SUBTITLES?

The inclusion of subtitles for the Deaf and Hard-of-Hearing (SDH) is determined
on a title-by-title and season-by-season basis, with careful consideration given
to the commercial viability of bringing a TV series to the home entertainment
market. While we endeavour to include SDH where possible, the costs involved in
creating and authoring are calculated on a per-minute basis and unfortunately we
are often faced with such prohibitive costs to include SDH that it can limit our
capacity to release the product at all. It is Universal's policy to add English
subtitles to 100% of our new feature film (non-TV) DVD product.



WHY CAN'T I ACCESS MY DVD⁄BLU-RAY DIGITAL COPY?

Universal Pictures UK sells DVD and Blu-ray discs that are authorised for use
only in the UK. The digital copy features included with these products are valid
in the UK excluding the Channel Islands, Ireland and Isle of Wight.



I BOUGHT A DVD⁄BLU-RAY DISC WHILE OUT OF TOWN. HOW CAN I EXCHANGE IT?

Most major retail stores have branches around the world or on the Internet.
Generally it is their policy to exchange product bought at other branches of
their stores, even if these are overseas. Please contact the retailer for
further information on the correct procedure for exchanging goods.



THE DVD⁄BLU-RAY DISC THAT I HAVE BOUGHT ⁄ HAVE BEEN GIVEN IS FAULTY. HOW CAN I
EXCHANGE IT FOR THE CORRECT VERSION?

Your sales contract is with the original retailer you purchased your product
from so you will need to take it back to them. They will be able to exchange it
for the correct product or offer you a refund. Standard procedures are in place
for the retailer to return faulty stock to the local manufacturer.




CINEMA RELEASES - ENQUIRIES



I'VE SEEN PREMIERE TICKETS FOR SALE ONLINE. HOW DO I CHECK TO SEE IF THEY ARE
LEGITIMATE?

Premiere tickets are normally issued directly to guests on a non-transferrable
basis and the availability of tickets for sale is highly unlikely. Please
contact our UK Publicity Department - click here to notify us of any premiere
tickets available for sale and we will investigate further.



A FILM WAS SHOT AT A LOCATION NEAR ME. HOW CAN WE GET INVOLVED AND HELP
PUBLICISE THE FILM?

Please contact our UK Publicity Department - click here. They will be able to
advise if there are any opportunities to get involved.



I'M A JOURNALIST BASED IN THE UK AND WOULD LIKE TO ACCESS IMAGES/TRAILERS/CLIPS
FROM A CURRENT OR UPCOMING CINEMA RELEASE FOR MY PUBLICATION.

Please contact our UK Publicity Department - click here clearly stating what you
would like to access and outlining how you would like to use the materials. We
will endeavor to help you as soon as possible.



I WOULD LIKE TO MAKE A SUBMISSION FOR A SCREENPLAY IDEA.

While we appreciate your enthusiasm to be a part of our filmmaking process,
unfortunately due to legal and insurance restrictions we have a strict policy
prohibiting the acceptance of unsolicited literary, dramatic or musical
materials in any form for consideration. Material is only accepted for
consideration when submitted by franchised literary agents or motion picture
production individuals with whom Universal UK has an established working
relationship. Please note: we do not provide contact information for any
literary agents or motion picture production individuals with whom Universal UK
has an established relationship.



WHY DO SOME OF UNIVERSAL UK'S FILMS HAVE DIFFERENT RELEASE DATES TO THE US?

The process of dating a film for release is based on a number of factors
including cinema availability, talent access and competitor releases to name a
few. Universal UK always endeavours to find a date that will give the film the
best chance of succeeding whilst giving UK audiences the opportunity to see the
film as early as possible.



I WISH TO CONTACT ONE OF YOUR ACTORS⁄DIRECTORS OR GET TICKETS TO A PREMIERE.

For obvious reasons we are unable to publicise contact details for anybody
involved with our film releases. We do not give away premiere or screening
tickets through our website. We often run competitions for premiere tickets on
our social channels. We suggest you follow us on Twitter home or like us on
Facebook here to stay updated on competitions.




YOUTUBE'S TERMS OF SERVICE / GOOGLE PRIVACY POLICY

By using the YouTube API Clients, you are agreeing to be bound by the YouTube
Terms of Service and Google Privacy Policy.


ABOUT US

ABOUT US

Universal Pictures creates and distributes theatrical and non-theatrical filmed
entertainment. Universal's theatrical slate includes films developed internally,
along with co-productions, acquisitions, and films developed by outside partners
and distributed by the studio.

Universal also produces, acquires, and distributes direct-to-DVD titles, classic
titles from the Universal library, consumer products (across all traditional
categories, as well as interactive and wireless platforms ), and specialty
motion pictures under Focus Features. Through its international production
group, the studio partners with leading international film companies to make and
acquire films for wide commercial release or distribution in specific countries.
Universal's content is released across traditional and digital distribution
channels, including theatrical exhibition, physical and electronic home
entertainment, pay and free television, and subscription on-demand services.

For almost a century, Universal has been known for its diverse slate of films.
These include classics such as Jaws, E.T.: The Extra-Terrestrial, the Jurassic
Park series, and Mamma Mia!; high-concept comedies like Bruce Almighty, The
40-Year-Old Virgin, and Knocked Up; and franchises such as Back to the Future,
Meet the Parents, Fast and Furious, and Bourne.

Over the years, Universal has achieved both popular success and critical acclaim
with Academy Award-winning films such as Atonement, The Bourne Ultimatum, King
Kong, Brokeback Mountain, Ray, A Beautiful Mind, The Pianist, and Lost in
Translation. Classic, Academy Award-winning films from Universal include All
Quiet on the Western Front (1930 ), To Kill a Mockingbird (1962 ), The Deer
Hunter (1978 ), and Schindler's List (1993 ). In 2007, Universal began an
all-audience family film business with Illumination Entertainment. Its first
production, the 3D CGI blockbuster Despicable Me, was one of the
highest-grossing and most profitable films of 2010.


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