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WE ARE EXPERTS IN B2B CUSTOMER SATISFACTION SURVEYS THAT HELP COMPANIES IMPROVE
THEIR CUSTOMER RELATIONSHIPS


TRUSTED BY B2B CLIENTS AROUND THE WORLD


AS A SPECIALIST IN CUSTOMER SATISFACTION SURVEYS, WE WORK WITH LARGE B2B
ORGANISATIONS WHO HAVE OPERATIONALLY COMPLEX CUSTOMER RELATIONSHIPS AND KEY
ACCOUNT MANAGEMENT STRUCTURES AND, IN PARTICULAR, WITH MULTI-NATIONAL B2B
MANUFACTURERS.

BELOW IS A SELECTION OF OUR CLIENTS.

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CUSTOMER RELATIONSHIPS AS DRIVERS OF COMMERCIAL SUCCESS


WE BELIEVE THAT CUSTOMER RELATIONSHIPS ARE A CRITICAL BUT UNDERUTILISED LEVER OF
COMMERCIAL SUCCESS. OUR VOICE OF CUSTOMER (VOC) PROGRAMME, THE REFERRAL RATING,
IS DIFFERENT FROM CONVENTIONAL CUSTOMER SATISFACTION SURVEYS THAT FOCUS
PRIMARILY ON OPERATIONAL PERFORMANCE. OUR DATA DEMONSTRATES THAT BEHAVIOURS ARE
POWERFUL DRIVERS OF CUSTOMER SENTIMENT AND OUR PROGRAMME HELPS BUSINESSES
RECOGNISE AND LEVERAGE THE POWER OF CUSTOMER RELATIONSHIPS AS A DRIVER OF
COMMERCIAL SUCCESS.

 
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 TESTIMONIALS

Testimonials


“We really value the time and patience taken by the team to work with us in the
data collection phase of the voice of customer programme. Execution went very
well and the reporting was concise, clear and cut in to the many different
reports we needed.”

Nick Knight, Chief Commercial Officer, OASIS Group



“Very experienced in converting the data and results into clear trends and
actionable outcomes. CRC have done a fantastic job in debriefring our teams to
develop clear understanding of the value of the customer satisfaction survey
(CSAT) across our organization.”

Jo Godden, Group Commercial Excellence Director, Johnson Matthey



“The most simple but effective customer satisfaction survey I have worked with
in my business career. The survey delivers the results we require for our
journey to understand and improve customer satisfaction. We really appreciate
the high levels of support you give us, and last but not least, your team is
excellent.” 

Stefan Hoffman, Strategy and Marketing Manager, Heitkamp & Thumann Group



“Simple methodology, useful customer insights and good service levels”

Colin Gillis, President, Beverage Packaging North & Central America, Ball
Corporation



“We've used the Customer Relationship Consultancy to conduct our annual customer
satisfaction survey for the last 5 years. We're pleased with the insight we gain
on how our customers view Peli BioThermal as a supplier, and our customers
appreciate how quick and easy the survey is to answer.”

Adam Tetz, Director of Worldwide Marketing, Pelican Biothermal



“A very convincing concept that is straightforward and simple. An effective way
of getting customer feedback without irritating them.”

Martin Schaffrannek, Global Sales Director, AB Enzymes





“It's a key KPI for us and an enabler of both, improve customer relationships
and drive operational actions. We use the customer satisfaction survey (TRR) to
keep us focused on key performance areas and it allows us to accelerate actions
ultimately improving the B2B customer experience. It is a winning combination
for actionable customer feedback in our diverse environment.”

Denise Johnston, VP Global Sales, Nemera




 GET IN TOUCH


IF YOU WOULD LIKE TO KNOW MORE ABOUT HOW WE CAN HELP TO IMPROVE YOUR CUSTOMER
RELATIONSHIPS AND B2B CUSTOMER EXPERIENCE, PLEASE GET IN TOUCH.

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