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selfservice.pentagull.co.uk Open in urlscan Pro
52.56.122.75  Public Scan

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Submitted URL: https://selfservice.pentagull.co.uk/renderform.aspx?t=58&k=CABEE4C18658101C7B265C42208F3B69BDA937A8&ff444=26289
Effective URL: https://selfservice.pentagull.co.uk/renderform?t=58&k=CABEE4C18658101C7B265C42208F3B69BDA937A8&ff444=26289
Submission: On November 06 via api from US — Scanned from GB

Form analysis 1 forms found in the DOM

POST /RenderForm

<form id="edit-item" method="post" action="/RenderForm">
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  <div class="mb-4 esbPageHead border-bottom border-1 border-opacity-50 border-secondary">
    <h1 class="fw-light">Customer Survey</h1>
  </div>
  <div class="renderFormOuterContainer row">
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      <div class="esbRenderForm">
        <div id="dv445" class="bg-light border p-3 mb-3">Thank you for taking the time to answer our customer support survey, we are always looking at ways to improve our services and nothing is more important in that than what our customers think.
        </div>
        <h2 class="fw-light mb-3" id="dv448">To what extent do you agree or disagree with the following statements regarding our representative that dealt with your support request. </h2>
        <div class="mb-3 row" id="dv446" role="group">
          <div class="mb-3 row" id="dv447" role="group"></div>
          <table>
            <thead>
              <tr>
                <th></th>
                <th><label for="FF446_0">Agree</label></th>
                <th><label for="FF446_1">Slightly agree</label></th>
                <th><label for="FF446_2">Neither agree or disagree</label></th>
                <th><label for="FF446_3">Slightly disagree</label></th>
                <th><label for="FF446_4">Disagree</label></th>
              </tr>
            </thead>
            <tbody>
              <tr>
                <td>They were courteous and professional.</td>
                <td>
                  <input class="form-check-input" type="radio" id="FF446_0" name="FF446" value="Agree">
                </td>
                <td>
                  <input class="form-check-input" type="radio" id="FF446_1" name="FF446" value="Slightly agree">
                </td>
                <td>
                  <input class="form-check-input" type="radio" id="FF446_2" name="FF446" value="Neither agree or disagree">
                </td>
                <td>
                  <input class="form-check-input" type="radio" id="FF446_3" name="FF446" value="Slightly disagree">
                </td>
                <td>
                  <input class="form-check-input" type="radio" id="FF446_4" name="FF446" value="Disagree">
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          <table>
            <thead>
              <tr>
                <th></th>
                <th><label for="FF447_0">Agree</label></th>
                <th><label for="FF447_1">Slightly agree</label></th>
                <th><label for="FF447_2">Neither agree or disagree</label></th>
                <th><label for="FF447_3">Slightly disagree</label></th>
                <th><label for="FF447_4">Disagree</label></th>
              </tr>
            </thead>
            <tbody>
              <tr>
                <td>They understood my issue and were helpful.</td>
                <td>
                  <input class="form-check-input" type="radio" id="FF447_0" name="FF447" value="Agree">
                </td>
                <td>
                  <input class="form-check-input" type="radio" id="FF447_1" name="FF447" value="Slightly agree">
                </td>
                <td>
                  <input class="form-check-input" type="radio" id="FF447_2" name="FF447" value="Neither agree or disagree">
                </td>
                <td>
                  <input class="form-check-input" type="radio" id="FF447_3" name="FF447" value="Slightly disagree">
                </td>
                <td>
                  <input class="form-check-input" type="radio" id="FF447_4" name="FF447" value="Disagree">
                </td>
              </tr>
            </tbody>
          </table>
          <div class="mb-3 row" id="dv450" role="group"></div>
          <table>
            <thead>
              <tr>
                <th></th>
                <th><label for="FF449_0">Agree</label></th>
                <th><label for="FF449_1">Slightly agree</label></th>
                <th><label for="FF449_2">Neither agree or disagree</label></th>
                <th><label for="FF449_3">Slightly disagree</label></th>
                <th><label for="FF449_4">Disagree</label></th>
              </tr>
            </thead>
            <tbody>
              <tr>
                <td>They dealt with my issue quickly.</td>
                <td>
                  <input class="form-check-input" type="radio" id="FF449_0" name="FF449" value="Agree">
                </td>
                <td>
                  <input class="form-check-input" type="radio" id="FF449_1" name="FF449" value="Slightly agree">
                </td>
                <td>
                  <input class="form-check-input" type="radio" id="FF449_2" name="FF449" value="Neither agree or disagree">
                </td>
                <td>
                  <input class="form-check-input" type="radio" id="FF449_3" name="FF449" value="Slightly disagree">
                </td>
                <td>
                  <input class="form-check-input" type="radio" id="FF449_4" name="FF449" value="Disagree">
                </td>
              </tr>
            </tbody>
          </table>
          <div class="mb-3 row" id="dv452" role="group"></div>
          <table>
            <thead>
              <tr>
                <th></th>
                <th><label for="FF450_0">Agree</label></th>
                <th><label for="FF450_1">Slightly agree</label></th>
                <th><label for="FF450_2">Neither agree or disagree</label></th>
                <th><label for="FF450_3">Slightly disagree</label></th>
                <th><label for="FF450_4">Disagree</label></th>
              </tr>
            </thead>
            <tbody>
              <tr>
                <td>They were knowledgeable and competent.</td>
                <td>
                  <input class="form-check-input" type="radio" id="FF450_0" name="FF450" value="Agree">
                </td>
                <td>
                  <input class="form-check-input" type="radio" id="FF450_1" name="FF450" value="Slightly agree">
                </td>
                <td>
                  <input class="form-check-input" type="radio" id="FF450_2" name="FF450" value="Neither agree or disagree">
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                <td>
                  <input class="form-check-input" type="radio" id="FF450_3" name="FF450" value="Slightly disagree">
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                <td>
                  <input class="form-check-input" type="radio" id="FF450_4" name="FF450" value="Disagree">
                </td>
              </tr>
            </tbody>
          </table>
          <div class="mb-3 row" id="dv451" role="group"></div>
          <table>
            <thead>
              <tr>
                <th></th>
                <th><label for="FF452_0">Agree</label></th>
                <th><label for="FF452_1">Slightly agree</label></th>
                <th><label for="FF452_2">Neither agree or disagree</label></th>
                <th><label for="FF452_3">Slightly disagree</label></th>
                <th><label for="FF452_4">Disagree</label></th>
              </tr>
            </thead>
            <tbody>
              <tr>
                <td>They kept me up to date and well informed as my issue was progressed.</td>
                <td>
                  <input class="form-check-input" type="radio" id="FF452_0" name="FF452" value="Agree">
                </td>
                <td>
                  <input class="form-check-input" type="radio" id="FF452_1" name="FF452" value="Slightly agree">
                </td>
                <td>
                  <input class="form-check-input" type="radio" id="FF452_2" name="FF452" value="Neither agree or disagree">
                </td>
                <td>
                  <input class="form-check-input" type="radio" id="FF452_3" name="FF452" value="Slightly disagree">
                </td>
                <td>
                  <input class="form-check-input" type="radio" id="FF452_4" name="FF452" value="Disagree">
                </td>
              </tr>
            </tbody>
          </table>
          <div class="mb-3 row" id="dv465" role="group"></div>
          <table>
            <thead>
              <tr>
                <th></th>
                <th><label for="FF451_0">Agree</label></th>
                <th><label for="FF451_1">Slightly agree</label></th>
                <th><label for="FF451_2">Neither agree or disagree</label></th>
                <th><label for="FF451_3">Slightly disagree</label></th>
                <th><label for="FF451_4">Disagree</label></th>
              </tr>
            </thead>
            <tbody>
              <tr>
                <td>I was satisfied with my overall helpdesk experience.</td>
                <td>
                  <input class="form-check-input" type="radio" id="FF451_0" name="FF451" value="Agree">
                </td>
                <td>
                  <input class="form-check-input" type="radio" id="FF451_1" name="FF451" value="Slightly agree">
                </td>
                <td>
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                  <input class="form-check-input" type="radio" id="FF451_4" name="FF451" value="Disagree">
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          <table>
            <thead>
              <tr>
                <th></th>
                <th><label for="FF465_0">Agree</label></th>
                <th><label for="FF465_1">Slightly agree</label></th>
                <th><label for="FF465_2">Neither agree or disagree</label></th>
                <th><label for="FF465_3">Slightly disagree</label></th>
                <th><label for="FF465_4">Disagree</label></th>
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              <tr>
                <td>I would recommend Pentagull to others.</td>
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                  <input class="form-check-input" type="radio" id="FF465_0" name="FF465" value="Agree">
                </td>
                <td>
                  <input class="form-check-input" type="radio" id="FF465_1" name="FF465" value="Slightly agree">
                </td>
                <td>
                  <input class="form-check-input" type="radio" id="FF465_2" name="FF465" value="Neither agree or disagree">
                </td>
                <td>
                  <input class="form-check-input" type="radio" id="FF465_3" name="FF465" value="Slightly disagree">
                </td>
                <td>
                  <input class="form-check-input" type="radio" id="FF465_4" name="FF465" value="Disagree">
                </td>
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            </tbody>
          </table>
        </div>
        <div class="mb-3 " id="dv453">
          <label class="form-label mb-1 fw-semibold" for="FF453">Would you like to make any additional comments? </label>
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</form>

Text Content

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CUSTOMER SURVEY

Thank you for taking the time to answer our customer support survey, we are
always looking at ways to improve our services and nothing is more important in
that than what our customers think.


TO WHAT EXTENT DO YOU AGREE OR DISAGREE WITH THE FOLLOWING STATEMENTS REGARDING
OUR REPRESENTATIVE THAT DEALT WITH YOUR SUPPORT REQUEST.

Agree Slightly agree Neither agree or disagree Slightly disagree Disagree They
were courteous and professional.



Agree Slightly agree Neither agree or disagree Slightly disagree Disagree They
understood my issue and were helpful.



Agree Slightly agree Neither agree or disagree Slightly disagree Disagree They
dealt with my issue quickly.



Agree Slightly agree Neither agree or disagree Slightly disagree Disagree They
were knowledgeable and competent.



Agree Slightly agree Neither agree or disagree Slightly disagree Disagree They
kept me up to date and well informed as my issue was progressed.



Agree Slightly agree Neither agree or disagree Slightly disagree Disagree I was
satisfied with my overall helpdesk experience.

Agree Slightly agree Neither agree or disagree Slightly disagree Disagree I
would recommend Pentagull to others.

Would you like to make any additional comments?

Start again
Submit


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Pentagull Ltd
Technology Management Centre
Faraday Way
Blackpool
Lancashire
FY2 0JW


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