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UNPARALLELED AI. UNMATCHED PRODUCTIVITY. UNIFIED CUSTOMER EXPERIENCE.BRING YOUR
TEAMS, TOOLS AND TOUCHPOINTS TOGETHER ON A UNIFIED PLATFORM. DRIVE UP TO 40%
HIGHER PRODUCTIVITY. DISCOVER THE FASTEST WAY TO BRING CUTTING-EDGE AI TO YOUR
FRONT-OFFICE TEAMS.

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9 out of the 10 most valuable brands trust Sprinklr



Supercharge customer experience and unlock radical productivity with Sprinklr
Digital Twin

Scale generative AI across your front-office with autonomous and intelligent AI
versions of your brand, teams and employees. Go beyond conversations; make
decisions, design workflows and execute tasks at scale.

Learn More


EQUIP YOUR CUSTOMER-FACING TEAMS TO DELIVER REAL CX IMPACT

Eliminate the chaos of using multiple tools to understand and engage your
customers. Give your teams the context and collaboration they need to drive
consistent customer experiences — on one unified platform.
Sprinklr for Marketing Teams

Unify your consumer research, social media and content marketing teams. Get
real-time market insights, mitigate crises, save content costs, and boost social
engagement.

EXPLORE SOLUTIONS
Sprinklr for Customer Service Teams

Unify your contact center teams across social, digital and voice. Gain
actionable contact center insights, enhance workforce engagement and deliver
exceptional CX.

Explore Solutions
Sprinklr for Marketing Teams

Unify your consumer research, social media and content marketing teams. Get
real-time market insights, mitigate crises, save content costs, and boost social
engagement.

EXPLORE SOLUTIONS
Sprinklr for Customer Service Teams

Unify your contact center teams across social, digital and voice. Gain
actionable contact center insights, enhance workforce engagement and deliver
exceptional CX.

Explore Solutions
Book A Demo


FOUR AI-POWERED PRODUCT SUITES. ONE UNIFIED PLATFORM.

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SPRINKLR SERVICE



Empower your customer service teams to deliver consistently delightful
experiences across every touchpoint.

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Sprinklr Social Logo


SPRINKLR SOCIAL



Reach, engage, and listen to customers across 30+ digital and social channels to
maximize engagement and drive revenue.

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SPRINKLR INSIGHTS



Uncover real-time consumer, product, and market insights to build great
products, drive brand loyalty and deliver great customer experiences.

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SPRINKLR MARKETING



Orchestrate on-brand global marketing campaigns across social, digital and
traditional channels to drive higher marketing ROI.

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Why the most iconic brands chose Sprinklr.



How Manolo’s team engages with their global customers effectively

“…connecting different aspects from social listening to customer service metrics
and creative performance on one platform.”

50%

Increase in marketing asset re-use

Manolo Winkler

Head of Global Social Media

Read Full Story

How Aalishaan’s team scaled their omnichannel customer service

“The shift to digital is inevitable. Consumers do everything on their mobile
phones… We think omnichannel CX, coupled with AI and analytics, is the only way
forward.”

10x

YoY increase in social care interactions

Aalishaan Zaidi

Global Head of Personal Banking

Read Full Story

How John’s team manages and publishes branded content globally

“...engage with and serve our global customers, at scale, so that we have a
singular brand voice…”

John Marston

Global Head of Social Media Care, External Tools and Systems Administration

Read Full Story

How Ferencz unified insights across 460 stores in 62 markets

“IKEA is a huge ecosystem, lots of things are happening in lots of places,
constantly. And I wanted to connect all the dots and feed those insights back to
our teams..."

10x

YoY increase in social care interactions

Ferencz Thuroczy

Global Director of Social Media

Read Full Story

How Annika’s team brought efficiencies in advertising workflow

“...we didn’t have a platform that combines the process, creates automated
reports, automatically boosts postings. Prior to Sprinklr, we did this all
manually...”

34

workdays saved with automation

Annika Laurien

Senior Digital Media Manager

Read Full Story

How Manolo’s team engages with their global customers effectively

“…connecting different aspects from social listening to customer service metrics
and creative performance on one platform.”

50%

Increase in marketing asset re-use

Manolo Winkler

Head of Global Social Media

Read Full Story

How Aalishaan’s team scaled their omnichannel customer service

“The shift to digital is inevitable. Consumers do everything on their mobile
phones… We think omnichannel CX, coupled with AI and analytics, is the only way
forward.”

10x

YoY increase in social care interactions

Aalishaan Zaidi

Global Head of Personal Banking

Read Full Story
View All Customer Stories


WHY WE’RE DIFFERENT

01


UNIFIED PLATFORM

A unified workspace for front-office teams, providing a true omnichannel
customer experience engine with centralized governance across various markets
and business units.

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02


NEXT-GEN AI

Customized AI models, augmented by generative AI and enriched by five years of
annotation, optimization, and feedback built on the back of customer experience
data.

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03


ENTERPRISE-GRADE

A proven track record of success with the world’s largest enterprises powered by
rapid innovation, extensive customizability and seamless integrations with
third-party tools and systems.

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SEE WHAT ANALYSTS AND YOUR PEERS ARE SAYING

AWARD

G2 Summer’ 24 rankings

Sprinklr Service named Contact-Center leader by G2!

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AWARD

TrustRadius Top Rated Awards

Sprinklr Insights is Top Rated on TrustRadius

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STRONG PERFORMER

The Forrester Wave™

Conversation AI for Customer Service, Q2 2024

Explore

CHALLENGER

2023 Gartner® Magic Quadrant

Enterprise Conversational AI Platforms

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LEADER

The Forrester Wave™

Digital Customer Interaction Solutions, Q2 2024

Explore

LEADER

The Forrester Wave™

Social Suites, Q3 2021

Explore

LEADER

Gartner® Magic Quadrant

Content Marketing Platforms, 2024

Explore

A MAJOR PLAYER

IDC MarketScape 2024

Contact Center-as-a-Service Applications Software, 2024

Explore

LEADER

The Forrester Wave™

Sales Social Engagement Solutions, Q1 2021

Explore

AWARD

G2 Summer’ 24 rankings

Sprinklr Service named Contact-Center leader by G2!

Explore

AWARD

TrustRadius Top Rated Awards

Sprinklr Insights is Top Rated on TrustRadius

Explore

STRONG PERFORMER

The Forrester Wave™

Conversation AI for Customer Service, Q2 2024

Explore

CHALLENGER

2023 Gartner® Magic Quadrant

Enterprise Conversational AI Platforms

Explore

LEADER

The Forrester Wave™

Digital Customer Interaction Solutions, Q2 2024

Explore

LEADER

The Forrester Wave™

Social Suites, Q3 2021

Explore


Ready to deliver happier customer experiences?

Contact us today for a personalized business proposal.

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How can we help you?

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Products

 * Sprinklr Service
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 * Unified CXM Platform

Solutions

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Resources

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Social Media Topics

 * Social Listening Guide
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Customer Service Topics

 * CCaaS Guide
 * Customer Service
 * Contact Center AI (CCAI)
 * Customer Service Glossary

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