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FROM THE ERECEPTIONIST BLOG

Demystify your customer's needs

Not missing a call is just one part of your call management strategy. After you
answer can be improved too with mystery shoppers...

Making the perfect IVR

It's a case of Press 1 for Success or 2 for Failure – make sure your caller menu
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Virtual numbers, real revenues

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03 numbers explained

They're new(ish) and no-one has quite got to grip with them but that's about to
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