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CONTACT CENTRE

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AI

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DATA

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OUR EXPERTISE

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experience for your business, our team of experts is always on hand to help.
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CONVERSATIONAL AI

Do you know why your audience is calling? 

Leverage Sabio's NLP (Natural Language Processing) AI to resolve straightforward
and repetitive customer enquiries over the phone. Gather all the necessary
information, such as customer intent, account details, history, or repeat caller
data before transferring the call to a human agent.

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DIGITAL AI

70% of customers’ journeys start online.

AI can help reduce expensive human service costs, such as voice, email, and
chat. It can handle demand entirely on its own, gather data and context before
transferring to a human agent which in turn can decrease Average Handling Time
(AHT) and reduce the cost to serve.

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AUTO-SUMMARISATION

Just imagine what a 5% reduction in your operations' Average Handling Time could
mean for you.

Sabio AI orchestration engine can save businesses £m's and improve agent
experiences by automating the agent call wrap-up process. Using Natural Language
Processing, the agent/customer conversation is summarised reducing the time the
agent needs to spend on post contact processing.

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CHANNEL DEFLECTION

How effective are you in serving your customers?

Deflect customer enquiries using AI and serve them in lower-cost channels before
redirecting them to an agent.

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FIRST CALL RESOLUTION (FCR) IMPROVEMENT

Do your agents have the right information to hand?

AI-powered tools for improving FCR leverage contextual and customer-specific
data to equip agents with the necessary information to efficiently handle
customer enquiries. This leads to a decrease in AHT (Average Handling Time), an
improvement in FCR rates, a reduction in repeat calls, and a quicker agent
on-boarding process.

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Are you deploying your agents based on their skills and knowledge?

Optimising your Workforce Management through operational and learning support
will improve efficiencies and help you get the best out of forecasting,
scheduling and agent knowledge. By matching the skill level of agents with the
demands of the customers, you can reduce AHT and ensure that customers receive
the highest level of service possible. Every time.

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ABSENCE & ATTRITION

How could you take better care of your people?

An 8% annual absence rate for a 1,000-seat contact centre costs organisations c.
£2m/ year. Sabio’s Agent Wellbeing Companion captures agent pressures, assesses
potential impact and helps boost wellbeing. Leadership teams will see agent
wellbeing trends and patterns that will deliver insights into areas of
improvement. Most importantly, agents get offered guidance to help them manage
stress and burnout.

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LATEST NEWS

12/09/2024


SABIO GROUP HELPS DANISH-FIRM, TOPDANMARK, ‘BUDDY UP’ FOR PEAK WORKFORCE
PERFORMANCE

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20/08/2024


SABIO GROUP CHARTS COURSE TO NET-ZERO & SUSTAINABLE FUTURE

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11/07/2024


ADAMO DIALS UP CUSTOMER SATISFACTION AS SABIO PARTNERSHIP SPARKS TELECOM TRIUMPH

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25/06/2024


LEEDS BUILDING SOCIETY PARTNERS WITH SABIO GROUP TO IMPROVE CONTACT CENTRE
OPERATIONS

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20/06/2024


ESP GROUP ACHIEVES TRANSFORMATIVE CX IMPROVEMENTS WITH SABIO GROUP

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12/06/2024


SABIO GROUP WINS NEW CONTRACT WITH SWEDISH ENERGY FIRM, VATTENFALL, FOR CLOUD
CONTACT CENTRE TRANSFORMATION

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05/06/2024


PLUXEE SERVES UP TRANSFORMATIVE CUSTOMER EXPERIENCE (CX) WITH CLOUD MIGRATION
POWERED BY SABIO AND GENESYS

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21/05/2024


SABIO’S WELLBEING COMPANION NOW AVAILABLE ON THE GENESYS APPFOUNDRY

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15/05/2024


SABIO GROUP RECOGNISED FOR CX EXPERTISE WITH SERIES OF AWARDS

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30/04/2024


HUNGARIAN SOFTWARE FIRM, GRAPHISOFT, RECOGNISED FOR ITS BUSINESS TRANSFORMATION
INVESTMENT IN PROJECT WITH SABIO GROUP

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RESOURCES

Want to find out more? Read our case studies and whitepapers to help you evolve
your customer experience journey

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MAXIMISING WFM PERFORMANCE

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HARNESSING THE POWER OF SALESFORCE

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