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Submitted URL: https://email.finn.auto/e3t/Ctc/OP+113/cKhjv04/VW7YJt2fmK0zW7b5z9c7qrgyLW2K0rfL4V_6Y4N4zFKLc3d3-_V1-WJV7CgXKgW74xCWX11kL...
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Submission: On January 25 via manual from ES — Scanned from ES
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Submission: On January 25 via manual from ES — Scanned from ES
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CategoriesBlogLog inFor businesses Log inBlogCategoriesFor businesses Looks like you’re in Spain. Go to the Spanish Trustpilot site 1. 2. Vehicles & Transportation 3. Vehicle Rental 4. Car Rental Agency 5. FINN OverviewReviewsAbout FINN REVIEWS 1,199 • Excellent 4.5 VERIFIED COMPANY In the Car Rental Agency category finn.auto Visit this website finn.auto Write a review COMPANY ACTIVITYSEE ALL Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 85% of negative reviews Replies to negative reviews in < 1 week WRITE A REVIEW REVIEWS4.5 1,199 total 5-star 83% 4-star 8% 3-star 2% 2-star 1% 1-star 6% -------------------------------------------------------------------------------- Filter SORT: Most relevant SC Saibal Chakraborty 1 review DE -------------------------------------------------------------------------------- 2 days ago Verified CUSTOMER FRIENDLY EXPERIENCE WITH FINN Customer friendly attitude. Prompt and clear clarification to any queries. Very professionally and efficiently managed every customer transaction starting from contract creation to tire changes to car handover-takeover. Looking forward to long term relationship. Will appreciate more discounted pricing model for customer retention. Date of experience: January 22, 2023 -------------------------------------------------------------------------------- UsefulShare Reply from FINN 6 hours ago Hello Saibal, thank you very much for your review. We are happy that you are very satisfied with FINN and our service. Please feel free to recommend us to friends and take advantage of our "FINN for Friends" program. If you have any further questions, please don't hesitate to contact us. With kind regards Your FINN Team OUR 2022 TRANSPARENCY REPORT HAS LANDED Take a look EW Eli W 2 reviews US -------------------------------------------------------------------------------- 37 minutes ago Verified STRAIGHTFORWARD PRICING & EASY TO USE The ease of being able to find a car, see the pricing and book right online was beyond my expectations. I can't imagine going back to leasing a car through a dealer or broker again. Date of experience: January 24, 2023 -------------------------------------------------------------------------------- UsefulShare AS Arash Shirazi 1 review US -------------------------------------------------------------------------------- 4 days ago Verified I AM IMPRESS WITH THE EASE OF THE… I am impress with the ease of the process and how clean the SUV was literally brand new with only 26 miles on it and the features provided by Chevy Blazer. Date of experience: January 20, 2023 -------------------------------------------------------------------------------- UsefulShare SU Summy 1 review US -------------------------------------------------------------------------------- 5 days ago Verified THEY DON’T EXPLAIN IN THEIR POLICY IF… They don’t explain in their policy if you have old violations you are not able to get a car. Which is ridiculous. Date of experience: January 19, 2023 -------------------------------------------------------------------------------- UsefulShare NI Nicco 2 reviews DE -------------------------------------------------------------------------------- Updated Jan 16, 2023 DEPOSIT REQUESTED AFTER CREDIT CHECK I am sorry to leave this review, but you need to grow as a Company and be more transparent on your ads. Please specify better inside the ads that a deposit could be required after all the documents verification process (which took 10 days because my passport, credit card and driving license were not enough). You claim to have 'no hidden costs', but asking to a customer 1000 EUR of deposit after confirming his reservation, sounds like a scam, what you think? I have to make another reservation with a competitor, which highlights in the first pricing overview below the image of the car that 'no deposit is required after credit check'. Otherwise I wouldn't have reserve anything with you. Date of experience: January 13, 2023 -------------------------------------------------------------------------------- UsefulShare Reply from FINN Jan 16, 2023 Hello dear FINN customer, thank you very much for your review. As soon as you submit your personal data to us and deposit a payment method, you agree to a credit check by our financing partners. We would like to point out explicitly that in case of insufficient creditworthiness a deposit will be made, which will be returned after your term, after receipt of payment without any arrears. If there are any questions in your case, please do not hesitate to contact us. With kind regards Your FINN Team RB Ravi Benedetti 1 review US -------------------------------------------------------------------------------- Jan 7, 2023 Verified GREAT SERVICE SO FAR I subscribed to a Jeep Wrangler to get a sense of the car prior to actually buying one. It was delivered in perfect condition a few days after I subscribed. I've had to contact FINN a few times after delivery to ask questions about Insurance, etc, and, although getting them on the phone is next to impossible, they are pretty good with email case support. It is a great service! I will rate them again after I return the car, to let you know if the gauge me with return fees ;-) Date of experience: January 07, 2023 -------------------------------------------------------------------------------- UsefulShare Reply from FINN Jan 9, 2023 Hi Ravi! Thank you for the thoughtful and useful review! So happy you're enjoying your new FINN care and I hear you on the phone support. I'm happy our emails got to you quickly but have taken your phone feedback up to the management level so we can continue to improve. Have a wonderful day and thanks for being part of FINN! TW Timothy White 1 review US -------------------------------------------------------------------------------- Jan 7, 2023 Verified I HAD A GREAT EXPERIENCE AT FINN … I had a great experience at Finn spoke to representatives, that was very helpful made me feel comfortable and I would recommend Finn to anyone and everyone out there interested in getting a new car. The process is smooth, easy and appropriate. Date of experience: January 06, 2023 -------------------------------------------------------------------------------- UsefulShare Reply from FINN Jan 9, 2023 Hi Timothy. This is truly wonderful to hear. I'm so happy the process felt smooth and easy for you. We can't wait to have you as part of FINN for many years to come. 김길호 1 review US -------------------------------------------------------------------------------- Dec 28, 2022 TOO EXPENSIVE CANCELLATION FEE I ordered the vehicle on 1/23/2023. But, My situation has been changed so, I want cancel my subscription. After book confirm 48hours past then you have to pay one month subscription fee for the cancellation. That is too expensive the cancellation fee. also, I couldn't see the cancellation fee amount. Be aware of this company. Kind of SCAM... Not worth even one star.. Date of experience: December 27, 2022 -------------------------------------------------------------------------------- UsefulShare Reply from FINN Dec 30, 2022 Hi there, We're sorry to hear that you had to cancel your order, but our cancellation fees are listed on our subscription agreement, FAQ and the confirmation email every customer receives after booking. We are happy to be able to offer the Risk-Free Guarantee in the first 48 hours after booking. If you have any questions, please never hesitate to reach out and have a great new year! CM Crystal Martin 1 review US -------------------------------------------------------------------------------- Dec 26, 2022 Redirected WISH I KNEW ABOUT FINN SOONER! Wish I knew about Finn sooner!! I’m so very pleased with every aspect!! So quick and easy, delivered to your door!! Beyond cost effective!! We needed a 2nd vehicle but didn’t want to buy or lease since we’re buying a house next year.. car rentals are overpriced, this was the complete solution to all my problems!!! Thank you Finn!! Also a huge thanks to Connor for being so helpful and making everything so easy!! Date of experience: December 21, 2022 -------------------------------------------------------------------------------- UsefulShare Reply from FINN Dec 30, 2022 Hi Crystal! Me again, ha. Thanks so much for your kind review and I'm so happy you did find us! Can't wait to get you in a FINN car. Have a great new year! MB Michael B. 1 review US -------------------------------------------------------------------------------- Dec 28, 2022 Verified DECISIONS, DECISIONS Conor Gallagher made it so easy for me to determine if FINN was right for me. I had several questions surrounding who paid what, when, what was considered excess wear and tear, what specific features were available on the vehicle I was interested in, and how maintenance would be handled (and where). Conor was so patient with me and didn't just respond to my e-mails, but provided thorough documentation for me to review. I am looking forward to taking delivery of my new Blazer and hope that FINN will continue to provide stellar auto transportation services in the Baltimore market for years to come! Date of experience: December 27, 2022 -------------------------------------------------------------------------------- UsefulShare Reply from FINN Dec 30, 2022 Hi Michael, Me again, ha! Thank you so much for this kind and thoughtful review. It really means a lot of us! Can't wait to get you in a FINN! Have a wonderful new year and thanks for being a part of this. See Trustpilot reviews directly in your Google searches Get Chrome Extension TM Thomas Miller 4 reviews US -------------------------------------------------------------------------------- Dec 21, 2022 SO EASY... So easy. I have had a Jeep now for about 6 months. No issues and delivery was in front of my house. Easy to get in touch with them when needed. Plus, its fun getting a new car every year. I look forward to my next one this summer. Date of experience: December 21, 2022 -------------------------------------------------------------------------------- UsefulShare Reply from FINN Dec 30, 2022 Hi Thomas! This is exactly what we're hoping for. Thanks so much for being part of FINN. We're excited to go for the long haul with you! NI Nino 3 reviews US -------------------------------------------------------------------------------- Dec 29, 2022 AMAZING!! AMAZING!!! I can't believe I did not know about FINN earlier and wasted so much time and money. I will start with customer service, because I called them numerous times and asked to change my desired car twice (within one day) and they changed it. I've encountered almost every customer service from the different companies that I've done business with, and FINN has the best CS agents hands down. Kudos to PETRA, who took my call and changed my Nissan Altima to a Chevrolet Trailblazer in five minutes. I changed the car because I thought Chevy would be better for cold NYC weather. To sum up, I am very pleased with the company, with how easy everything is, with how easily accessible the customer service team is. I will keep you posted and might even make a video to post on YouTube about this experience. Date of experience: December 29, 2022 -------------------------------------------------------------------------------- UsefulShare Reply from FINN Dec 30, 2022 Nino! Hello again! Thanks so much for your kind review. So happy we can get you in a FINN! (We love Petra too!) Can't wait to see the video and I hope you're having a great wrap up to your year! LS Loraine S. 1 review US -------------------------------------------------------------------------------- Dec 9, 2022 Verified FINN AUTO'S FIRST EXPERIENCE I was looking for a short term rental and Finn met my expectations in terms of rental duration and price. Looking for a rental a going through the steps is a super easy and quick process that can be done from home. Because of specifics, I had to reach out to the support team. I must say that the contact team was by far stellar in its reactivity (within the day) and answers. It is exactly the support a customer dreams of when help is needed. Date of experience: December 09, 2022 -------------------------------------------------------------------------------- UsefulShare Reply from FINN Dec 30, 2022 Loraine! Thanks so much. We're proud of how quick we can get back to customers and I'm so excited to see that FINN ended up being the right option for you. Thank you for being part of FINN and have a wonderful new year! KB K brown 1 review US -------------------------------------------------------------------------------- Dec 7, 2022 Verified I THOUGHT THE PROCESS WOULD BE SMOOTHE… I thought the process would be smoothe . It wasn't the driver license verification was down for 3 1/2 days . Nobody works the weekend . Once I completed the process and picked what car I want and color . I also requested for PA tags . Since there's a rule about tags . I'm now getting the car color i didny request and allegedly PA tags . They shouldn't have car colors if the correct tags can't be on it . Now I have to sit back and wait for the car to come . I wanted it this week due to system inconvenience I have to rearrange my schedule Date of experience: December 06, 2022 -------------------------------------------------------------------------------- UsefulShare Reply from FINN Dec 7, 2022 Hi Kimberly, Thanks for sticking with us as we worked to align your needs with our availability. I'm so excited we were able to figure out a solution and get you into a brand new car in a few weeks! In the meantime, if you need anything, please don't hesitate to reach out and have a wonderful week! EL Eunsup Lee 1 review US -------------------------------------------------------------------------------- Nov 12, 2022 Verified YOU HAVE NO IMMEDIATE RESPONSE TO THE… You have no immediate response to the reservation. I called your number to modify the reservation and the business partnership you have dont even know the name of Finn. Which is very ridiculous. I had to suffer figuring out whether your business is scam or legit. If something happens regarding vehicles, do you guys have actual action plan to support your users? Date of experience: November 11, 2022 -------------------------------------------------------------------------------- UsefulShare Reply from FINN Nov 17, 2022 Hi there! I'm sorry to hear it seems you had a rocky onboarding experience, but happy to see you have booked a car with us! We'll get that out to you ASAP. In the meantime, if you ever have a concern, you can give us a call at +1 (888) 296-3688 or email help@finn.auto. Thanks for being a part of the FINN community and have a great day! AA Aliaa Almetwally 1 review DE -------------------------------------------------------------------------------- Dec 8, 2022 Verified EVERYTHING WAS PERFECT WITH THIS… Everything was perfect with this Company. This is my second car. The service was perfect, delivery was perfect, I even returned the car with some signs of use and they did not introduce any costs. Many thanks Date of experience: December 07, 2022 -------------------------------------------------------------------------------- UsefulShare Reply from FINN Dec 9, 2022 Hello Aliaa, thank you very much for your review. We are very pleased that you like our service. Please recommend us to others and take advantage of our bonus program "FINN for Friends". If you have any questions, please do not hesitate to contact us! Best regards Your FINN Team HE Hemen 3 reviews US -------------------------------------------------------------------------------- Dec 29, 2022 Verified AWESOME Awesome way to lease a car. Simple process and best value for your money. Check them out. Customer service is also great. Date of experience: December 29, 2022 -------------------------------------------------------------------------------- UsefulShare Reply from FINN Dec 30, 2022 Hi Hemen! Thanks so much for your review! We're so happy to hear the process was easy and a great value! Can't wait to get you in that car and hope you have a very happy new year! II Irfan Ibrahim Malack Mohammed 1 review DE -------------------------------------------------------------------------------- Oct 20, 2022 Verified I HAD A REALLY GREAT EXPERIENCE WITH… I had a really great experience with Finn. Booking the vehicle was simple and easy through their website. Handover was pretty smooth (delay by a few hours and after sunset). And the return of the vehicle was smooth as well. Only suggestion was they could have a few more return locations throughout Germany. Date of experience: September 23, 2022 -------------------------------------------------------------------------------- UsefulShare Reply from FINN Oct 21, 2022 Hello dear FINN customer, thank you very much for your evaluation. We are pleased that you are very satisfied with us and our service. With kind regards Your FINN Team WA WASTE 1 review US -------------------------------------------------------------------------------- Oct 31, 2022 Verified EVERYTHING FROM TRYING TO USE THE… Everything from trying to use the discount code that didn't work. booking the car then getting an email an hour later telling me it's unavailable. After completing it, they said my ID didn't match. Stressful After looking them up no contact company in NY. Date of experience: October 31, 2022 -------------------------------------------------------------------------------- UsefulShare Reply from FINN Nov 2, 2022 Hi Tanir, we are sorry to hear that you did not have a pleasant experience. We do our best at FINN to offer an easy and seamless experience. If you'd like to chat please feel free to reach out to (888) 296-3688 for any questions! NN No Name 1 review DE -------------------------------------------------------------------------------- Nov 11, 2022 Verified GREAT CUSTOMER EXPERIENCE Great customer experience! Initially there were issues with the car I returned, but after I reached out to Finn they were extremely fast and accommodating - didn't experience the same good customer service with other competitors! Date of experience: November 11, 2022 -------------------------------------------------------------------------------- UsefulShare Reply from FINN Nov 16, 2022 Hello dear FINN customer, thank you very much for your review. Please feel free to recommend us and benefit from our bonus program "FINN for Friends". With kind regards Your FINN Team Previous12345Next page COMPANY ACTIVITYSEE ALL Claimed profile Asks for reviews — positive or negative Pays for extra features Replied to 85% of negative reviews Replies to negative reviews in < 1 week OUR 2022 TRANSPARENCY REPORT HAS LANDED Take a look ABOUT FINN Information written by the company -------------------------------------------------------------------------------- CONTACT * support@finn.auto * +49 (0) 89 143770064 * * Prinzregentenplatz 9 * 81675 * München * Germany -------------------------------------------------------------------------------- CATEGORY * Car Rental Agency THE TRUSTPILOT EXPERIENCE WE'RE OPEN TO ALL Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active. WE CHAMPION VERIFIED REVIEWS Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences. 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