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PRIVACY POLICY





Last Updated: December 27, 2022

Fortra is committed to protecting your privacy. This Statement of Privacy
(“Statement”) governs the data collection, processing, and usage practices of
Fortra on its Website, the websites of its affiliates and subsidiaries
(collectively, “Website”) and in the other contexts outlined below. In many
cases, Fortra shares the various categories of personal information identified
below with its affiliate and subsidiaries for a variety of purposes (as outlined
below). By using the Website and/or otherwise engaging with Fortra as described
herein, you consent to the data practices described in this Statement.

WEBSITE COLLECTION, USE PRACTICES AND PURPOSES

We process personal information for a variety of reasons and we have set out
below a description of various ways we may collect and use your personal data
and the corresponding legal bases we rely on.

 * Information that you provide voluntarily

CONTEXT TYPES OF INFORMATION PRIMARY PURPOSE FOR COLLECTION AND USE OF
INFORMATION Account Registration When you register an account we collect your
name, home and/or work address, e-mail address, company affiliation, telephone
number, and other similar information. We share information about our products
and services with individuals that consent to receive such information. We also
have a legitimate interest in sharing information about important changes to our
Website, new services and special offers we think you will find valuable.
Mailing List When you sign up for one of our mailing lists we collect your email
address or postal address. As a customer, you will be given the opportunity,
after registration, to notify us of your desire not to receive any further
promotional e-mails from us. We share information about our products and
services with individuals that consent to receive such information. We also have
a legitimate interest in sharing information about important changes to our
Website, new services and special offers we think you will find valuable.
Partner Promotion We collect information that you provide as part of a
co-branded promotion with another company. We have a legitimate interest in
fulfilling our promotions. Requests/Support If you contact us through the
Website for support, fill out and submit an online form, or request us to
contact you, we may request to collect your name, e-mail address, company
affiliation, telephone number, state, and country, as well as any other content
that you send to us, in order to contact you or process your request. You are
under no obligation to provide such information. However, we cannot guarantee
that we can provide customer support in the event that relevant information
related to the use of our products or services is withheld.

We have a legitimate interest in receiving and processing your requests,
administering our business activities, and providing customer service.

We also have a legitimate interest to use aspects of your data collected in this
manner in order to improve our products, services and customer experience,
and/or to draw from such communications for statistical and/or reference
purposes.

Surveys or Contests

When you participate in a survey or contest, we collect information that you
provide through the survey. If the survey is provided by a third-party service
provider, the third-party’s privacy policy applies to the collection, use, and
disclosure of your information.

Participation in these surveys or contests is completely voluntary and you
therefore have a choice whether or not to disclose additional information that
may be requested. Information requested via surveys and contests may include
additional demographic information.

We have a legitimate interest in understanding your opinions, and collecting
information relevant to our organization. Trade Shows & Industry Events You may
provide information to us directly or indirectly at a trade show where Fortra or
a Fortra subsidiary is represented, either by manually providing us with your
contact information or by presenting your badge or other credential for
scanning. We share information about our products and services with individuals
that consent to receive such information. We also have a legitimate interest in
sharing information about products, services and special offers we think you
will find valuable.



 * Information that we obtain from third-party sources

From time to time, we may receive personal information about you from other
sources, including third-parties, business partners, our affiliates, or publicly
available sources. The types of information we collect from third-parties may
include marketing information provided by trade shows and professional and other
relevant information available to us on social networks. We have a legitimate
interest to use the information we receive from these third-parties to allow us
to make more informed decisions, improve the accuracy of records we hold, and
occasionally to reach out to you regarding items or issues we believe interest
you.

In addition to the purposes and uses described above, we may use personal
information in the following ways:

 * to identify you when you visit our Website;
 * to provide products and services (“Services”);
 * to provide access to our Services;
 * to improve our services and product offerings;
 * to conduct analytics;
 * to verify the accuracy of data that we hold about you;
 * to manage the security of your information and our network and, more
   specifically, in relation to any steps we may take to protect your
   information against loss, damage, theft or unauthorized access or disclosure;
 * for the prevention of fraud and other criminal activities;
 * for the establishment and defense of our legal rights;
 * to respond to inquiries related to support, or other requests and more
   generally correspond or communicate with you;
 * to send marketing and promotional materials, including information relating
   to our Services, sales, or promotions;
 * for internal administrative purposes, as well as to manage our relationships;
   and
 * for other purposes that are not incompatible with the purposes we have
   disclosed to you (such as archiving purposes in the public interest,
   scientific or historical research purposes, or statistical purposes) if and
   where this is permitted by applicable data protection laws.

Although the sections above describe our primary purpose in collecting and using
your personal information, in many situations we have more than one purpose. For
example, if you complete an online purchase, we may collect your information to
perform our contract with you, but we also collect your information as we have a
legitimate interest in maintaining your information after your transaction is
complete so that we can quickly and easily respond to any questions about your
order. As a result, our collection and processing of your information is based
in different contexts upon your consent, our need to perform a contract, our
obligations under law, and/or our legitimate interest in conducting our
business.

SOCIAL MEDIA (FEATURES) AND WIDGETS

Our Website includes social media features, such as the Facebook Like button and
widgets, “Share This” button, or interactive mini-programs that run on our
Website. These features may collect your IP address, which page you are visiting
on our Website, and may set a cookie to enable the feature to function properly.
Social media features and widgets are either hosted by a third-party or hosted
directly on our Website. Your interactions with these features are governed by
the privacy policy of the company providing it.

LINKS TO OTHER WEBSITES

Our Website includes links to other website(s) whose privacy practices may
differ from those of Fortra. If you submit personal information to any of those
sites, your information is governed by their privacy statements. We encourage
you to carefully read the privacy statement of any website(s) you visit.

TESTIMONIALS

With your consent we may post your testimonial along with your name.

PUBLIC FORUMS AND COMMENT SECTIONS

Our Website offers publicly accessible message boards, blogs, and community
forums. Please keep in mind that if you directly disclose personally
identifiable information or personally sensitive data through Fortra public
message boards, blogs, or forums, this information may be collected and used by
others. Note: Fortra does not share your private online communications with
others.

OPT OUT OF USE OF PERSONAL INFORMATION AND UNSUBSCRIBE

You can withdraw your consent to use of your personally identifiable information
at any time but withdrawing your consent does not affect the lawfulness of any
communications Fortra has sent to you before your consent was withdrawn. You
will also always have the option to unsubscribe (see “To Unsubscribe From
Fortra” below). Fortra does not sell, rent, or lease its customer lists to
third-parties in which we do not have a formal agreement to provide services to
Fortra and our customers or prospects.

Fortra may, from time to time, contact you on behalf of external business
partners about a particular offering that may be of interest to you. In those
cases, your unique personally identifiable information (email, name, address,
telephone number) is not transferred to the third-party. In addition, Fortra may
share data with trusted partners to help us perform statistical analysis, send
you email or postal mail, provide customer support, or arrange for deliveries or
contact you based on your interest to receive such communications. Fortra may
share data with our professional advisers such as our lawyers, auditors,
insurers and partner financial institutions in the countries in which we operate
and who provide us with consultancy, banking, legal, insurance and accountancy
services but only where we are either legally obliged to share, or have a
legitimate interest in sharing, your personal information;

Such third-parties are prohibited from using your personal information except to
provide these services to Fortra, and they are required to maintain the
confidentiality of your information. If the third-party agent does not comply
with its privacy obligations, we will take commercially reasonable steps to
prevent or stop the use or disclosure of your personal information. Fortra does
not collect sensitive personal information, such as race, religion, or political
affiliations, without your explicit consent.

Fortra also collects anonymous demographic information, which is not unique to
you, such as your ZIP code, age, gender, preferences, interests and favorites
using log files. We may use and share aggregate or non-personal information
without restriction. If you access this website from outside the U.S., you
acknowledge, agree, and consent that any information you provide, including any
personal information, will be transferred to and processed by a computer server
located within the U.S. Your personal information may be transferred to, and
processed in, countries other than the country in which you are resident. These
countries may have data protection laws that are different to the laws of your
country.

Specifically, certain website assets and our corporate headquarters are located
in the United States, and our group companies and third-party service providers
and partners operate around the world. This means that when we collect your
personal information we may process it in any of these countries.

There is also information about your computer hardware and software that is
automatically collected by Fortra. This information can include: your IP
address, browser type, domain names, access times, and referring website
addresses. This information is used by Fortra for the operation of the service,
to maintain quality of the service, and to provide general statistics regarding
use of the Fortra website. For these purposes, we do link this automatically
collected data to personally identifiable information such as name, email
address, address, and phone number.

THIRD-PARTY SERVICES

Fortra uses a variety of third-party services who provide data processing
services to us, such as Google Analytics, Omniconvert Hotjar and Outreach.io.
These services may automatically collect information provided by your browser as
part of a web page request, such as your referring domain, cookies, or your IP
address. Fortra also uses Gong, a service that enables it to record, transcribe,
analyze and share the contents of its sales communications, including phone
calls, video conferences, email and other correspondences, as well as its CRM
and customer contacts. For more information on how these tools collect and use
your information, please refer to their respective privacy policies. By using
our Website, you consent to the processing of data by these third-parties in
accordance with their privacy policies.

THIRD-PARTY TRACKING TECHNOLOGIES

The use of cookies and web beacons by any tracking utility company is covered in
our Cookie Policy.

AUTOMATED DECISION-MAKING

In some instances, our use of your personal information may result in automated
decisions being taken that legally affect you or similarly significantly affect
you. Automated decisions mean that a decision concerning you is made
automatically on the basis of a computer determination (using software
algorithms), without human review. When we make an automated decision about you,
you have the right to contest the decision, to express your point of view, and
to require a human review of the decision. You can exercise this right by
contacting us using the contact details provided under the “Contact Information”
heading below.

CHILDREN AND PRIVACY

We do not knowingly collect information from or about children age 13 and under.

DO NOT TRACK DISCLOSURE

This Website does not monitor for or behave differently if your computer
transmits a “do not track” or similar beacon or message.

LEGAL DISCLAIMER

Fortra Websites will disclose your personal information, without notice, only if
required to do so by law or in the good faith belief that such action is
necessary or reasonably desirable in our business judgment to protect our
interests or those of third-parties to: (a) conform to the edicts of the law or
comply with legal process served on Fortra or the site; (b) protect and defend
the rights or property of Fortra (including enforcing this agreement); and, (c)
act under exigent circumstances to protect the personal safety of users of
Fortra, or the public. In the event that we are required by law to inform you of
a breach to your personal information we may notify you electronically, in
writing, or by telephone, if permitted to do so by law.

ACCESS TO PERSONALLY IDENTIFIABLE INFORMATION

You have the following rights with respect to your personal information:

 * To review the user information that you have supplied to us
 * To request that we correct any errors, outdated information, or omissions in
   user information that you have supplied to us
 * To request that your user information not be used to contact you
 * To request that your user information be removed from any solicitation list
   that we use
 * To request that your user information be removed from our records and
 * To unsubscribe

You should note that in many situations we must keep your personal information
to comply with our legal obligations, resolve disputes, enforce our agreements,
or for another one of our business purposes. In addition, you can object to
processing of your personal information, ask us to restrict processing of your
personal information or request portability of your personal information.

 * If you are in the European Union, you have the right to complain to a data
   protection authority about our collection and use of your personal
   information. For more information, please contact your local data protection
   authority.

GDPR

Fortra complies with the GDPR. If you wish to submit a personal data request
related to the GDPR, please complete this form.

CCPA

Fortra complies with the CCPA. If you wish to submit a personal data request
related to the CCPA, please complete this form. We will respond to all requests
within 30 days. In some cases, we may not be able to remove your personal
information, in which case we will let you know if we are unable to do so and
why.

CPRA

Fortra complies with the CPRA pertaining to employees, contractors and job
applicants. Our California Privacy Notice and Policy can be found here.

SECURITY OF YOUR PERSONAL INFORMATION

No method of safeguarding information is 100% secure. Fortra uses a variety of
security technologies and procedures to help protect your personal information
from unauthorized access, use, or disclosure. Fortra secures the personally
identifiable information you provide on computer servers in a controlled, secure
environment, protected from unauthorized access, use, or disclosure. Fortra may
use third-party SSL-secured payment processors to collect credit card data.

DATA RETENTION

We will retain your information for as long as your account is active or as
needed to offer or provide you services. If the data is no longer needed and
there is no legal requirement to maintain the personal data indefinitely, your
data may be maintained for up to 12 months. If you wish to cancel your account
or request that we no longer use your information to provide you services
contact us at info@helpsystems.com. We will retain and use your information as
necessary to comply with our legal obligations, resolve disputes, and enforce
our agreements.

CHANGES TO THIS STATEMENT

Fortra will occasionally update this Statement. Fortra encourages you to
periodically review this Statement to be informed of how Fortra is protecting
your information. When such a change is made, we will update the “Last Updated”
date above. If we make any material changes we will notify you or our Client by
email (sent to the email address specified in your account) or by means of a
notice on this Site prior to the change becoming effective. To the extent that
¬our policy changes in a material way, the Statement that was in place at the
time that you submitted personal information to us will generally govern that
information unless we receive your consent to the new Statement . We encourage
you to periodically review this page for the latest information on our privacy
practices.

TO UNSUBSCRIBE FROM FORTRA

You may unsubscribe from Fortra communications by clicking on the “unsubscribe”
link located on the bottom of your email or emailing us at info@helpsystems.com.
Current customers or those with contractual obligations will continue to receive
product updates and other important communications.

CONTACT INFORMATION

Fortra welcomes your comments regarding this Statement. If you believe that
Fortra has not adhered to this Statement, please contact Fortra at
info@helpsystems.com. We will use commercially reasonable efforts to promptly
determine and remedy the problem. If Fortra cannot resolve a complaint to your
satisfaction you can contact the ICO at www.ico.org.uk or by telephoning 0303
123 1113 if the complaint relates to the way your personal data has been
handled.

Fortra is located at 11095 Viking Drive, Suite 100, Eden Prairie, MN 55344. We
can be reached by phone at 800-328-1000.

VISUALS AND PHOTOGRAPHY

Fortra owns the rights to all visual content on www.fortra.com including all
logos, photographs, icons, infographics, graphics, and any other imagery. Most
of the photography used on our website was shot on-site at Atmosphere Commercial
Interiors and Foresight Associates in Minneapolis, MN.

COPYRIGHT TERMS AND CONDITIONS

The content on this website is protected by the Copyright Laws of the United
States of America and other countries worldwide. The unauthorized use and/or
duplication of this material without express and written permission from Fortra
is strictly prohibited. Excerpts and links may be used, provided that full and
clear credit is given to Fortra with appropriate and specific direction to the
original content.

For purposes of applicable data protection laws, the data controller of your
personal information is Fortra, LLC and its affiliates and subsidiaries.

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Accessibility StatementCompliance status

We firmly believe that the internet should be available and accessible to anyone
and are committed to providing a website that is accessible to the broadest
possible audience, regardless of ability.

To fulfill this, we aim to adhere as strictly as possible to the World Wide Web
Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA
level. These guidelines explain how to make web content accessible to people
with a wide array of disabilities. Complying with those guidelines helps us
ensure that the website is accessible to blind people, people with motor
impairments, visual impairment, cognitive disabilities, and more.

This website utilizes various technologies that are meant to make it as
accessible as possible at all times. We utilize an accessibility interface that
allows persons with specific disabilities to adjust the website’s UI (user
interface) and design it to their personal needs.

Additionally, the website utilizes an AI-based application that runs in the
background and optimizes its accessibility level constantly. This application
remediates the website’s HTML, adapts its functionality and behavior for
screen-readers used by blind users, and for keyboard functions used by
individuals with motor impairments.

If you wish to contact the website’s owner please use the website's form

Screen-reader and keyboard navigation

Our website implements the ARIA attributes (Accessible Rich Internet
Applications) technique, alongside various behavioral changes, to ensure blind
users visiting with screen-readers can read, comprehend, and enjoy the website’s
functions. As soon as a user with a screen-reader enters your site, they
immediately receive a prompt to enter the Screen-Reader Profile so they can
browse and operate your site effectively. Here’s how our website covers some of
the most important screen-reader requirements:

 1. Screen-reader optimization: we run a process that learns the website’s
    components from top to bottom, to ensure ongoing compliance even when
    updating the website. In this process, we provide screen-readers with
    meaningful data using the ARIA set of attributes. For example, we provide
    accurate form labels; descriptions for actionable icons (social media icons,
    search icons, cart icons, etc.); validation guidance for form inputs;
    element roles such as buttons, menus, modal dialogues (popups), and others. 
    
    Additionally, the background process scans all of the website’s images. It
    provides an accurate and meaningful image-object-recognition-based
    description as an ALT (alternate text) tag for images that are not
    described. It will also extract texts embedded within the image using an OCR
    (optical character recognition) technology. To turn on screen-reader
    adjustments at any time, users need only to press the Alt+1 keyboard
    combination. Screen-reader users also get automatic announcements to turn
    the Screen-reader mode on as soon as they enter the website.
    
    These adjustments are compatible with popular screen readers such as JAWS,
    NVDA, VoiceOver, and TalkBack.
    
    
 2. Keyboard navigation optimization: The background process also adjusts the
    website’s HTML and adds various behaviors using JavaScript code to make the
    website operable by the keyboard. This includes the ability to navigate the
    website using the Tab and Shift+Tab keys, operate dropdowns with the arrow
    keys, close them with Esc, trigger buttons and links using the Enter key,
    navigate between radio and checkbox elements using the arrow keys, and fill
    them in with the Spacebar or Enter key.
    
    Additionally, keyboard users will find content-skip menus available at any
    time by clicking Alt+2, or as the first element of the site while navigating
    with the keyboard. The background process also handles triggered popups by
    moving the keyboard focus towards them as soon as they appear, not allowing
    the focus to drift outside.
    
    Users can also use shortcuts such as “M” (menus), “H” (headings), “F”
    (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.

Disability profiles supported on our website
 * Epilepsy Safe Profile: this profile enables people with epilepsy to safely
   use the website by eliminating the risk of seizures resulting from flashing
   or blinking animations and risky color combinations.
 * Vision Impaired Profile: this profile adjusts the website so that it is
   accessible to the majority of visual impairments such as Degrading Eyesight,
   Tunnel Vision, Cataract, Glaucoma, and others.
 * Cognitive Disability Profile: this profile provides various assistive
   features to help users with cognitive disabilities such as Autism, Dyslexia,
   CVA, and others, to focus on the essential elements more easily.
 * ADHD Friendly Profile: this profile significantly reduces distractions and
   noise to help people with ADHD, and Neurodevelopmental disorders browse,
   read, and focus on the essential elements more easily.
 * Blind Users Profile (Screen-readers): this profile adjusts the website to be
   compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A
   screen-reader is installed on the blind user’s computer, and this site is
   compatible with it.
 * Keyboard Navigation Profile (Motor-Impaired): this profile enables
   motor-impaired persons to operate the website using the keyboard Tab,
   Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M”
   (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to
   jump to specific elements.

Additional UI, design, and readability adjustments
 1. Font adjustments – users can increase and decrease its size, change its
    family (type), adjust the spacing, alignment, line height, and more.
 2. Color adjustments – users can select various color contrast profiles such as
    light, dark, inverted, and monochrome. Additionally, users can swap color
    schemes of titles, texts, and backgrounds with over seven different coloring
    options.
 3. Animations – epileptic users can stop all running animations with the click
    of a button. Animations controlled by the interface include videos, GIFs,
    and CSS flashing transitions.
 4. Content highlighting – users can choose to emphasize essential elements such
    as links and titles. They can also choose to highlight focused or hovered
    elements only.
 5. Audio muting – users with hearing devices may experience headaches or other
    issues due to automatic audio playing. This option lets users mute the
    entire website instantly.
 6. Cognitive disorders – we utilize a search engine linked to Wikipedia and
    Wiktionary, allowing people with cognitive disorders to decipher meanings of
    phrases, initials, slang, and others.
 7. Additional functions – we allow users to change cursor color and size, use a
    printing mode, enable a virtual keyboard, and many other functions.

Assistive technology and browser compatibility

We aim to support as many browsers and assistive technologies as possible, so
our users can choose the best fitting tools for them, with as few limitations as
possible. Therefore, we have worked very hard to be able to support all major
systems that comprise over 95% of the user market share, including Google
Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS, and NVDA
(screen readers), both for Windows and MAC users.

Notes, comments, and feedback

Despite our very best efforts to allow anybody to adjust the website to their
needs, there may still be pages or sections that are not fully accessible, are
in the process of becoming accessible, or are lacking an adequate technological
solution to make them accessible. Still, we are continually improving our
accessibility, adding, updating, improving its options and features, and
developing and adopting new technologies. All this is meant to reach the optimal
level of accessibility following technological advancements. If you wish to
contact the website’s owner, please use the website's form

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