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Submitted URL: https://info.smartaction.com/e3t/Ctc/ZP%20113/cbDLK04/VVn_jx846rtWW2fDwwR7Q2ywpVZjc4S4ZBY7CMJvQnt3q3n_V1-WJV7CgPr2W6cLtqw7mHT...
Effective URL: https://info.smartaction.com/conversationalai-contact-center-bpo?utm_campaign=BPO%20Campaign&utm_medium=email&_hsmi=253045967...
Submission: On May 06 via manual from IT — Scanned from IT
Effective URL: https://info.smartaction.com/conversationalai-contact-center-bpo?utm_campaign=BPO%20Campaign&utm_medium=email&_hsmi=253045967...
Submission: On May 06 via manual from IT — Scanned from IT
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</form>Text Content
Skip to content
FACT: CUSTOMERS DEMAND MORE SELF-SERVICE OPTIONS FROM BUSINESSES.
Help your clients meet this demand and expand your value with AI-powered Virtual
Agents.
DOWNLOAD THE WHITEPAPER
THE AI-POWERED VIRTUAL AGENT
ACTIONABLE STRATEGIES FOR CONTACT CENTER LEADERS
First name*
Last name*
Company name*
Email*
Lead Source
Campaign Type
Campaign Source
Notes
campaign detail
gclid
SELF-SERVICE OPTIONS ARE A GROWING TREND.
HELP YOUR CLIENTS MEET THIS DEMAND BEFORE
THE CLIENTS DEMAND IT FROM YOU.
As a provider of outsourced customer service and support, it’s important to stay
up to date on the latest trends to provide the best possible experience for your
clients’ customers. Some of the top trends include:
* Automation: Efficient and integral to improving engagement and satisfaction
* Self-Service: Growing demand for this cost-effective, always-accessible
support option
* Cross-functional: Departments working together for a consistent, branded CX
Conversational AI-powered Virtual Agents can help your BPO add value to your
client partnerships.
EXPAND YOUR VALUE
YOUR BEST AGENT, MULTIPLIED
Extend the price to value equation: It’s not the number of agents, it’s the
number of agents multiplied by the volume of calls.
INCREASE YOUR CAPABILITY TO SCALE
Answer every call with an Intelligent Virtual Agent (IVA) without adding
headcount. Redeploy live agents to where it's needed most.
IMPROVE AGENT RETENTION
Off-load repetitive task calls to virtual agents so live agents can focus on
more high-priority, meaningful work.
OPERATIONAL COST SAVINGS
Virtual agents are only 1/3 of the cost of live agents. Plus, with decrease
agent churn save on hiring and training costs.
EXTEND YOUR BPO BRAND
White-label the latest IVA conversational design and technologies to enable a
positive customer experience for your clients.
IVA INTELLIGENCE AND AUTOMATION
Increase efficiencies with automation, pass the savings onto clients or improve
your bottom-line.
ADDITIONAL RESOURCES
--------------------------------------------------------------------------------
EBOOK
IMPROVING AGENT RETENTION IN THE CALL CENTER
Learn how to keep live agents happy through support and empowerment.
Download Now
--------------------------------------------------------------------------------
IVA IN ACTION
MULTI-USE-CASE DEMO
Listen to our AI virtual agent seamlessly assist customers with a variety of
call types, including appointment scheduling, address updates, and more.
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--------------------------------------------------------------------------------
INFOGRAPHIC
BECOME THE BPO OF CHOICE
Learn how AI-powered virtual agents can provide BPOs with a better customer
experience.
Download Now
© 2023 SmartAction LLC
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