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HELP CENTER


HELP CENTER

SUBSCRIPTIONS

Become a subscriber, manage account information, change payment or delivery
details.

SUBSCRIBER BENEFITS

Access unlimited news on all your devices, receive subscriber-only newsletters,
exclusive content, and tons of perks.

CONTACT US

Connect with our staff on topics that matter to you via email or request a
reprint.

ADS & ANNOUNCEMENTS

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and marketing solutions.

CALL US

Call 1-888-225-3993

HOURS

Monday - Friday: 8:00am - 5:00pm

Saturday: 7:00am - 11:00am

Sunday: 7:00am - 11:00am


MOST COMMON QUESTIONS


NOT A SUBSCRIBER?

IS THERE ANY WAY TO ACCESS YOUR CONTENT IF I’M NOT A SUBSCRIBER?

 * Non-subscribers will have access to limited content. Our online site's home
   page, section fronts and advertising products will remain accessible to
   anyone, even without a subscription. Some content is designated for
   subscribers only. We will continue to sell single copy print editions of the
   newspaper at retail outlets.

WHAT SUBSCRIPTION OPTIONS FOR NEWS AND INFORMATION ARE OFFERED?

 * Check out the best New Bedford Standard-Times subscription offerings at
   subscribe.southcoasttoday.com/specialoffer.

CAN I GET HOME DELIVERY?

 * Print delivery is available within the newspaper distribution area only.
   Based on your location, delivery of your newspaper may come through the U.S
   Postal Service and arrive at the same time as your postal service.


PRODUCTS & BENEFITS

YOUR SUBSCRIPTION INCLUDES:

MOBILE APP ACCESS

 * Stay on the pulse with our apps. The southcoasttoday.com app includes
   breaking news alerts, personalized news feeds with “My Topics,” offline
   reading and immersive VR experiences. The e-Newspaper, or Premium Edition,
   app allows you to access the latest print edition on any device, anytime.
   Visit your app store to download and get started.

24/7 ACCESS TO SOUTHCOASTTODAY.COM

 * Always get more of the story, breaking news and unlimited access to videos,
   photo galleries, databases of public documents, and more available on your
   desktop, mobile devices, and our mobile app.
   * Download our app through your apple or google play store to personalize
     your news alerts, swipe and scroll through stories faster, and bookmark
     them to save and read later.

THE ENEWSPAPER

 * An exact digital replica of the printed edition, is available early morning.
   The eNewspaper allows you to turn pages, save and download articles, solve
   puzzles, listen to articles read aloud, and more! Access the eNewspaper at
   southcoasttoday.com/enewspaper.

UNIVERSAL ACCESS TO ALL ENEWSPAPERS THROUGHOUT THE USA TODAY NETWORK

 * To access other newspapers in cities across the country, once inside your
   eNewspaper, simply click on the icon titled Universal on the right-side
   navigation bar.

BONUS MAGAZINES ON VARIOUS TOPICS OF INTEREST AVAILABLE IN YOUR ENEWSPAPER

 * Each edition explores different subjects such as travel, food, technology,
   and much more

NEWSLETTERS TAILORED TO SPECIFIC TOPICS OUR READERS WANT MORE OF

 * Newsletters can be sent right to your inbox! Sign up for one (or all of them)
   today at southcoasttoday.com/newsletters.

USA TODAY PODCASTS

 * Get a fresh mix and perspective on the conversation of the day, putting your
   ears right in the center of it. Listen today at usatoday.com/podcasts.

PRINT SUBSCRIBERS EXCLUSIVE

 * Subscribers receiving the printed edition get Ad-free access to our USA TODAY
   Crossword puzzle! You can enjoy daily games by visiting puzzles.usatoday.com
   or through the USA TODAY Crossword app available on your iPhone or Android
   device.

TO TAKE ADVANTAGE OF THE BENEFITS ABOVE, YOU NEED TO ACTIVATE YOUR SUBSCRIPTION
ONLINE

 * To ACTIVATE your subscription:
   1. Visit southcoasttoday.com/activate
   2. Enter the email address associated with your subscription and choose a
      password.
 * Once activated, you can check out the eNewspaper, a digital replica of the
   print edition, and download articles, print out puzzles and games, browse
   past editions, and turn on audio storytelling.


SUBSCRIPTION ACCOUNT

BILLING AND PAYMENTS QUESTIONS:

WHAT IS EZ PAY?

 * Our EZ Pay automatic payment program offers the convenience and security of
   renewing your subscription by automatic deductions from a credit card.
   Existing subscribers can sign up for EZ Pay by visiting
   account.southcoasttoday.com or calling Customer Service.

HOW DO I UPDATE MY CREDIT CARD OR PAYMENT INFORMATION?

 * Subscribers can update their payment method online by visiting
   account.southcoasttoday.com or by calling Customer Service (phone number and
   service hours are below).

CAN I MAKE A ONE-TIME PAYMENT ONLINE?

 * Yes, you can do so by visiting account.southcoasttoday.com.

WHY HAS MY SUBSCRIPTION RATE INCREASED?

 * If you are a new subscriber and started your subscription with a promotional
   rate, your subscription rate does increase after the promotional period has
   ended. If you are a seasoned subscriber and your rate has increased, we sent
   you notification about this change, but should you have questions about it,
   please contact Customer Service (phone number and service hours are below).

WHAT ARE THE ADDITIONAL FEES ON MY SUBSCRIPTION STATEMENT?

 * For information regarding what you are being charged, please visit
   aboutyoursubscription.southcoasttoday.com or call Customer Service.

WHAT ARE PREMIUM EDITIONS?

 * Premium Editions are an additional section of your newspaper with 12 to 20
   full color pages of in-depth coverage of the topics that matter most to our
   subscribers. Premium Editions are published to provide additional information
   and value. For more information about Premium Editions please visit
   aboutyoursubscription.southcoasttoday.com.

CAN I GET A REFUND FOR MY SUBSCRIPTION?

 * Payments are non-refundable, and there are no refunds or credits for the
   unused portion of a subscription that has been cancelled before the end of a
   billing cycle. We reserve the right, however, to issue refunds or credits at
   our sole discretion. If we issue a refund or credit in one instance, we are
   under no obligation to issue the same refund or credit in the future.

DELIVERY QUESTIONS:

WHAT IF I DON’T RECEIVE MY PAPER?

 * We sincerely apologize for the inconvenience. Sometimes there are unexpected
   delays due to production problems or adverse weather conditions. We
   continually strive for excellence and regret any time we let you down. If you
   did not receive your newspaper, please report a delivery issue by visiting
   account.southcoasttoday.com, chat online with an agent by clicking on the
   link below, or calling Customer Service (phone number and service hours are
   below). As part of your subscription, you can view your newspaper online at
   southcoasttoday.com/enewspaper. The eNewspaper allows you to turn pages, save
   and download articles, solve puzzles, listen to articles read aloud, and
   more.

HOW DO I PAUSE MY NEWSPAPER DELIVERY FOR VACATION?

 * As a subscriber, you can schedule temporary holds by visiting
   account.southcoasttoday.com, chat online with an agent by clicking on the
   link below, or calling Customer Service (phone number and service hours are
   below). A temporary hold can be set up for up to 30 days through our
   automated system. The digital portion of your subscription will continue so
   you will have full access to southcoasttoday.com at anytime from anywhere to
   stay on top of the news that matters most.

HOW CAN I CHANGE MY DELIVERY ADDRESS?

 * You can update your delivery address by visiting account.southcoasttoday.com,
   chat online with an agent by clicking on the link below or calling Customer
   Service (phone number and service hours are below).

WHY IS MY NEWSPAPER NOW BEING DELIVERED BY THE US POSTAL SERVICE?

 * In some areas we’ve had ongoing challenges with our newspaper delivery caused
   by a variety of economic factors. In these instances, we have partnered with
   the local United States Postal Service. If you receive your print edition via
   the US Postal Service, your print edition will be delivered with your daily
   mail service. However, when there is no postal delivery, such as federally
   recognized holidays, your newspaper will be delivered the next day there is
   postal delivery available.

ONLINE QUESTIONS:

HOW DO I ACTIVATE MY SUBSCRIPTION?

 * 1. Visit southcoasttoday.com/activate
   2. Enter the email address associated with your subscription and choose a
      password.
   Once activated, you can check out the eNewspaper, a digital replica of the
   print edition, and download articles, print out puzzles and games, browse
   past editions, and turn on audio storytelling.

WHAT SHOULD I DO IF I’M HAVING TROUBLE SIGNING IN TO MY ACCOUNT?

 * If you purchased your subscription online, you set an email address and
   password when you completed your purchase. If you no longer remember the
   password, try clicking on the “Forgot password” link on the sign in page to
   trigger an email with a link to reset your password.

WHAT SHOULD I DO IF I NO LONGER HAVE ACCESS TO THE EMAIL ADDRESS ASSOCIATED WITH
MY ACCOUNT?

 * If you no longer have access to the email address you used when you set up
   the account, please call Customer Service or chat online with an agent by
   clicking on the link below, or calling Customer Service (phone number and
   service hours are below).

HOW CAN I UNSUBSCRIBE FROM NEWSLETTERS?

 * Visit southcoasttoday.com/newsletters and deselect the newsletters you wish
   to no longer receive.

HOW CAN I UNSUBSCRIBE FROM EMAILS?

 * When you receive an email from us, scroll to the bottom of the email and
   click unsubscribe. Complete the required steps. Please allow 2-3 weeks for
   our systems to update your request.

HOW DO I ACCESS CONTENT IN THE APP AFTER I DOWNLOAD IT?

 * Sign in to your account in the app to unlock your unlimited access.

HOW DO I LINK A SUBSCRIPTION PURCHASED THROUGH AN APP STORE?

 * If you purchased a subscription through an app store you will need to link
   your app purchase in order to have full access to our desktop and mobile
   website, in addition to our app. If you do not link your subscription, you
   will not be able to access unlimited stories, subscriber-only content, and
   the eNewspaper on our desktop and mobile website and eNewspaper app.
   1. To link your subscription, please follow the directions below:
      * iOS
   2. Open our app that you purchased a subscription for,
   3. Click on the settings (gear) icon in the top right corner of the screen,
   4. Click "Create Account" and follow the instructions to make a profile.
      * Android
   5. Open our app that you purchased a subscription for,
   6. Click on the settings (gear) icon in the top right corner of the screen,
   7. Click "Create Account" and follow the instructions to make a profile.
   8. Once you have created your account, please use these credentials to sign
      in on our desktop or mobile website for full access to your subscriber
      benefits.

DISCLOSURES:

WHERE CAN I FIND THE TERMS & CONDITIONS OF MY SUBSCRIPTION?

 * You can easily find the terms and conditions for your subscription by
   visiting aboutyoursubscription.southcoasttoday.com.

HOW CAN I CANCEL MY SUBSCRIPTION?

 * You can cancel at any time by calling Customer Service at 1-800-445-7482.
   Residents living in California, Georgia, Maine, New York, Oregon, Vermont,
   and Virginia can cancel online by visiting their Account Management page once
   logged in to the website.

CAN I GET A REFUND FOR MY SUBSCRIPTION?

 * Payments are non-refundable, and there are no refunds or credits for the
   unused portion of a subscription that has been cancelled before the end of a
   billing cycle. We reserve the right, however, to issue refunds or credits at
   our sole discretion. If we issue a refund or credit in one instance, we are
   under no obligation to issue the same refund or credit in the future.


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