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International Medical & Travel Assistance

Your Visa card provides you with International Medical & Travel Assistance
Service provided by International SOS.

This provides you with 24/7 complimentary services including medical advice and
travel advice available to you before you travel and while you are travelling. 

Before you leave home make sure you save the number for International SOS in
your contacts for emergency calls.

For full details on this service please download our brochure.

Contact us

For your free pre-travel advice, travel or insurance assistance is required
please contact International SOS.  This service is available 24/7 and provides
services in selection of languages.

 

You can contact us by:

Telephone (Please us the number below that best suits your location and language
requirements)

+971 (4) 253 6024           (Arabic, French, English)

+27 11 541 1068             (Arabic, French, English)

+380 (44) 499 39 75       (English)

+44 (0) 208 762 8373     (English)

 

WhatsApp (Please call us by telephone should you have a medical emergency!)

 * Scan QR code:

            

 * Click here

 * Go to your WhatsApp, compose a new message to +27 11 541 1068

 * Please note that WhatsApp channel is currently available only in English.

File a Claim

In the event of a travel medical emergency You should first call Your 24/7
Assistance Department:

 * + 380 (44) 499 39 75 (English)
 * +44 (0) 208 762 8373 (English)
 * +971 (4) 253 6024 (Arabic, French, English)

 

Submit your claim online via our online claims portal 

The online claims portal will allow you to create an account, you will then be
able to complete an online claim form and submit this along with evidence of
your claim for assessment.

Disclaimer Link leads to a website administered by Crawford & Company
International Inc. (“Crawford”), an independent claims management company that
provides services to Chubb Insurance South Africa Limited and other companies
within the Chubb Group (“Chubb”) and/or Chubb partners in territories where
Chubb has no presence, all of which provide insurance benefits. Chubb is
contracted by Aspire. Crawford and Chubb are not affiliated with Visa. Crawford
is registered in in the US under company registration number K101516 with
registered office at 5335 Triangle Pkwy, Peachtree Corners, Atlanta, Georgia,
30092

 

Submit your claim by email at:

For Cardholders in Europe: visaclaims@crawco.pl   



For Cardholders in Middle East: creditcardclaims@crawco.me   



For Cardholders in Africa: creditcardclaims@broadspire.eu   



You will need to provide:
 * Cardholder’s name,
 * First 9 digits of covered card number,
 * Cardholder’s address,
 * The policy or section under which You wish to make a claim.

When a claim is made You will receive a claim form, which should be returned to
the address given or sent via email to the addresses listed above within 90
(ninety) days (30 days for Fraudulent Card Misuse benefit) along with all
required supporting documentation. Cardholders are advised to retain copies of
all documents for their own reference.

After claim submission please check your Junk/ Spam folder for any
correspondence from the claims team. To ensure replies do not go to your Junk/
Spam folder please add crawco.pl/ crawco.me or broadspire.eu to your safe
senders list.

 

You need to notify us within 90 days of You becoming aware of an incident or
loss which might lead to a claim.  Please note, this reduces to 30 days for the
Fraudulent Card Misuse benefit.

Insurance Benefits
 * Your Visa card may have a Travel Insurance benefit when you purchase travel
   tickets or make hotel reservations with your card. This benefit may extend to
   you, your spouse and dependent children
 * Your Visa card may have a Purchase Protection benefit for stolen or damaged
   goods purchased with your card
 * Your Visa card may have an Extended Warranty benefit that extends the
   original manufacturer’s warranty for an item purchased with your card
 * Your Visa card may have  other insurance benefits to protect you
   from unexpected losses

Please provide your card information here to verify what benefits are available
to you and the terms and conditions that apply.

Have a lost, stolen or damaged card? Need emergency cash or card?

Visa Global Customer Assistance Services associates are on stand-by. Visa will
block your card (if the card number is known) and connect you with your
financial institution/Bank. Following your bank approval, you can also get an
emergency card replacement within one to three business days*. Alternatively,
Visa can arrange for cash to be available at a location near you usually within
hours of your bank’s approval.

Call one of our global Freephone numbers.

*Some restrictions/limitations apply

IMPORTANT INFORMATION REGARDING RUSSIA

Cardholder Update

Visa has suspended its operations in Russia, as was announced on March 5th,
2022.

Here’s what this means for cardholders:

 * Any Visa cards issued by financial institutions outside of Russia will no
   longer work in Russia.
 * All transactions initiated with Visa cards issued in Russia will no longer
   work outside the country.
 * Services and Benefits on this website will no longer be available for
   cardholders.
 * In case of any other card-related questions please contact your bank.

© Copyright 2023 Aspire Insurance Advisers Limited.

Services and Benefits indicated on this website are administered by Aspire
Insurance Advisers Limited acting as a service provider of Visa International
Service Association (Visa) and which is not affiliated with Visa. Aspire
Insurance Advisers Limited is an International SOS company registered in England
and Wales with company number 05167933 and registered address at Building 4,
Chiswick Park, 566 Chiswick High Road, London W4 5YE. Aspire Insurance Advisers
Limited is authorised and regulated by the Financial Conduct Authority,
reference number 312228. 

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