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Submitted URL: https://info.sbicreditcard.com/pub/cc?_ri_=X0Gzc2X%3DAQpglLjHJlTQGjdTze2DNlpHGJ1zebhgA4UwESER99iTPNhbavTa8zfYOv3M4JIU0PbAgS4iuC...
Effective URL: https://www.sbicard.com/en/contact-us/personal.page
Submission: On August 31 via manual from NO
Effective URL: https://www.sbicard.com/en/contact-us/personal.page
Submission: On August 31 via manual from NO
Form analysis 1 forms found in the DOM
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<form id="appdownload" class="hide" action="/en/contact-us/personal.page?submit=true&componentID=1483707815812" method="post" novalidate="novalidate">
<input type="hidden" name="iwPreActions" value="redirect">
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<ul class="form-field-list">
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<div class="field-wrap">
<input type="text" id="appphone" name="toNumber" placeholder="Mobile Number" class=" onlyInteger" maxlength="10">
<input type="hidden" id="downloadpassPharse" name="downloadpassPharse" value="">
<input type="hidden" id="downloadphPass" name="downloadphPass" value="">
<input type="hidden" id="downloadphTTL" name="downloadphTTL" value="">
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<input type="submit" class="button primary" value="Submit">
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</form>Text Content
* Personal
* Corporate
* Who We Are
* Get In Touch
* Help
* Facebook
* twitter
* instagram
* linked-in
* YouTube
* Login
* Credit Cards
Credit Cards Home
Credit Cards
* Lifestyle
* Reward
* Shopping
* Travel & Fuel
* Banking Partnership
* Business
* Digitized Membership Kit
Quick Actions
* Compare Cards
* Help me find a card
* Apply Now
Useful Links
* FAQ
* Product Videos
* Digital Platform Updates
* Terms & Conditions
Apply Now
* Benefits
Benefits Home
Benefits
* Lower Interest Option
* Encash
* Money Simplified
* Utility Bill Payment
* Easy Access Channels
* Insurance
* Other benefits
Quick Actions
* Download SBI Card Mobile App
* Add-on Card
* Top Up & Recharge
Useful Links
* FAQ
* Digital Platform Updates
* Terms & Conditions
* Welcome Video for New Users
Apply Now
* Pay
Pay Home
Pay
Pay Online
* Online SBI
* NEFT Payment
* Paynet - Pay Online
* Pay via UPI & QR
* Electronic Bill Payment
* Debit Card
* Pay via YONO
* MasterCard MoneySend
* Visa Credit Card Pay
* SBI Auto Debit
* National Automated Clearing House
Pay Offline
* Over the Counter
* Cheque -Manual drop box
* SBI ATM
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* Terms & Conditions
* FAQ
* Security of Your Card
* IRCTC SBI Platinum Card Rewards Calculator
* Login
* Register
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* Download Form
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* NEFT
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* Offers
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* All offers
* Offers this week
* Convert to EMI
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* Merchant EMI Calculator
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* Rewards
Rewards Home
Rewards
* Know your Reward Points
* Earning Reward
Points
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* FAQ
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Apply Now for SimplySave SBI Card
* Apply
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* Track my Application
* Retrieve my Application
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* Apply now
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*
Install
Manage your account on the go with the SBI Card Mobile App
* New User?
Register Now
* Login
* Menu
* PersonalPersonal Home
* Credit Cards
Credit Cards Home
* Lifestyle
* Reward
* Shopping
* Travel & Fuel
* Banking Partnership
* Business
* Digitized Membership Kit
* Compare Cards
* Help me find a card
* Apply Now
* FAQ
* Product Videos
* Digital Platform Updates
* Terms & Conditions
Connect with us
* Facebook
* twitter
* instagram
* linked-in
* YouTube
* Benefits
Benefits Home
* Lower Interest Option
* Encash
* Money Simplified
* Utility Bill Payment
* Easy Access Channels
* Insurance
* Other benefits
* Download SBI Card Mobile App
* Add-on Card
* Top Up & Recharge
* FAQ
* Digital Platform Updates
* Terms & Conditions
* Welcome Video for New Users
Connect with us
* Facebook
* twitter
* instagram
* linked-in
* YouTube
* Pay
Pay Home
* Pay Online
* Pay Offline
* Useful Links
* Download Form
* Online SBI
* PAYNET-Pay Online
* NEFT
* FAQ
* Digital Platform Updates
* Terms & Conditions
* Payment Posting TAT
Connect with us
* Facebook
* twitter
* instagram
* linked-in
* YouTube
* Offers
Offers Home
* All offers
* Offers this week
* Convert to EMI
* Visa Offers on SBI Card
* Download Mobile App
* FAQ
* Digital Platform Updates
* Terms & Conditions
* Merchant EMI Calculator
Connect with us
* Facebook
* twitter
* instagram
* linked-in
* YouTube
* Rewards
Rewards Home
* Know your Reward Points
* Earning Reward
Points
* Redeeming Reward Points
* FAQ
* Digital Platform Updates
* Terms & Conditions
Connect with us
* Facebook
* twitter
* instagram
* linked-in
* YouTube
* Apply
Apply Home
* Help me find a card
* Track my Application
* Retrieve my Application
* Apply now
* FAQ
* Digital Platform Updates
* Terms & Conditions
Connect with us
* Facebook
* twitter
* instagram
* linked-in
* YouTube
* CorporateCorporate Home
* Customized Solution
Customized Solution Home
* Corporate Web Servicing
* Digital On-Boarding
* Business Expertise
* Global Acceptance
* Technology Innovation
* Security & Control
* Best in Class Servicing
* Solutions for You
Connect with us
* Facebook
* twitter
* instagram
* linked-in
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* Cards
Cards Home
* Corporate Cards
* Central Travel Cards
* Utility Cards
* Purchase Cards
* Virtual Cards
* Enquire
* Most Important Terms and Conditions
* Forms Central
Connect with us
* Facebook
* twitter
* instagram
* linked-in
* YouTube
* Offers
* Enquire
* Track Application
* Who We AreWho We Are Home
* About Us
* Media
* Investor Relations
* Careers
* Open Positions
Connect with us
* Facebook
* twitter
* instagram
* linked-in
* YouTube
* Quick Links
* Pay Now
* Report Lost Card
* Manage Pin
* Book Flexipay
* View Card Statement
* Utility Bill Payment
* Search
* Apply Now
* Get In Touch
Know More
GET IN TOUCH
Know More
* 1
* 2
* 3
* 4
HAVE QUESTIONS
Q1: HOW CAN I UPDATE MY EMAIL ID AND MOBILE NUMBER LINKED WITH MY SBI CARD
ACCOUNT?
In order to update your email ID and mobile number via SBI Card online account,
follow these simple steps by using our ‘click to service’:
* Go to sbicard.com/quickcontact
* Enter SBI Card no., CVV no. & Date of Birth
* Your One Time Password (OTP) will be sent on your registered mobile no. &
e-mail ID. This OTP is valid for 30 min. or one successful usage
* Enter your OTP correctly to update your email ID & mobile number and press
submit
OR
Using website or mobile app:
* Login to sbicard.com or Mobile App & click on 'My Profile'
* Click on 'Quick Contact’ and then click ‘edit icon’ appearing on your right
* Generate OTP and enter the same received on registered number
Enter the new mobile number or email ID and click on ‘Submit’
Q2: HOW CAN I GET A USERNAME AND PASSWORD TO ACCESS MY SBI CARD ACCOUNT?
In order to access your SBI Card online account, you need to register with
sbicard.com. Follow these simple steps to register:
If you do not have a user ID, click here to register in 4 simple steps:
* Go to sbicard.com and click on ‘First time user’ link
* Enter your SBI Card no., CVV no. & Date of Birth
* Your One Time Password (OTP) will be sent on your registered mobile no. &
e-mail id. This OTP is valid for 30 min. or one successful usage
* Enter your OTP correctly to set your user id & password and complete the
registration process
Click here to watch demo
Q3: HOW CAN I GENERATE/CHANGE TRANSACTION PIN FOR CREDIT CARD?
You can generate transaction PIN for your credit card by using either our
Website, Mobile Application or IVR.
To generate transaction PIN through Website:
Login to your online account and click on ‘My Account’ tab present on the left
hand side menu and follow these steps:-
* Click ‘Manage Pin’
* Select the card for which pin needs to be changed
* Click on ‘Generate OTP’
* Enter the OTP
* Enter the New PIN twice, and click submit
To generate transaction PIN through Mobile App:
Login to your account and click on ‘Service Requests’ option present on the left
hand side menu and follow these steps:-
* Step1 : Click ‘Manage Pin’.
* Step2 : Select the card for which pin needs to be changed.
* Step3 : Click on ‘Generate OTP’.
* Step4 : Enter the OTP.
* Step5 : Enter the New PIN twice, and click submit.
To generate transaction PIN through IVR:
Call on SBI Card Customer Helpline number: 1860 180 1290 or 39 02 02 02 (Prefix
local STD Code)
* Step 1. Choose option ‘6’ to generate PIN
* Step 2. Enter the 16 digit SBI card number, DOB in DD MM YYYY format & Card
expiry date in MM YY format
* Step 3. Enter the 6 digit OTP received on your registered mobile number or
email address
* Step 4 . Choose a 4 digit PIN number and re-confirm
* Step 5. You will get a confirmation message on the IVR itself
To generate transaction PIN of your Add-on Card through IVR:
* Step 1. Enter the 16 digit SBI Add-on Card number and DOB in DD MM YYYY of
the Primary Card holder and the Add-on Card expiry date in MM YY format
* Step 2. Choose option 6 to Generate PIN
* Step 3. Enter the 6 digit OTP received on your registered mobile number or
email address of the Primary Cardholder
* Step 4 . Choose a 4 digit PIN number and re-confirm
* Step 5. You will get a confirmation message on the IVR itself
Q4: HOW CAN I CHECK MY CREDIT CARD OUTSTANDING AND AVAILABLE CREDIT LIMIT?
* WEBSITE: Login to your SBI Card account through sbicard.com and check the
‘Current Outstanding’ in Account Summary section.
* APP: Log into the SBI Card Mobile App and check the ‘Total Outstanding’ under
the Summary Tab. Click Here to download.
* SMS: SMS BAL where XXXX = Last 4 digits of your SBI Card or TATA Card number
to 5676791 from your registered mobile number
* EMAIL: Write to us at sbicard.com/email
* Call us on our helpline number to check the details.
Q5: HOW DO I MAKE PAYMENTS TO MY SBI CARD?
You can make the payment for your SBI Card in a number of ways. The various
modes of payment are:
Online
* NEFT Payment
* National Automated Clearing House
* SBI Auto Debit
* Paynet-Pay Online
* SBI Mobile Banking
* Debit Card
* Pay via Mobile App
* Visa Credit Card Pay
* Online SBI
* Electronic Bill Payment
Offline
* Over the Counter Payment
* SBI ATM
* Electronic Drop Box
* Manual Drop Box
MANAGE DISPUTES
against your transactions online.
To Raise Dispute
Click Here
To Track Your Dispute Status
Click Here
There was an error - check the logs for details
* Personal Card
* Corporate Card
GRIEVANCE REDRESSAL
To register your complaints, use any of the following options as per your
convenience. We put in our best efforts to resolve every matter reported to us
within the stipulated timelines. However, in case we require more time to
appropriately resolve your concern, we shall keep you posted on the
developments.
CALL US
Dial 1860 500 1290, 1860 180 1290, 39 02 02 02(Prefix local the STD code)
or 1800 180 1290 (toll free)
Our executives are available 8 AM - 8 PM from Monday to Saturday
WRITE TO US
Manager- Customer Services
SBI Cards & Payment Services Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,
Gurgaon -122002(Haryana) India.
ESCALATE A QUERY
If you are not satisfied with our response to your online Interaction: Escalate
your Interaction or call us at 1860-180-7777
ESCALATION MATRIX
Click here to see our Escalation Matrix and other options.
We put in our best efforts to resolve every matter reported to us within the
stipulated timelines. However, in case we require more time to appropriately
resolve your concern, we shall keep you posted on the developments.
GRIEVANCE REDRESSAL OFFICER:
Name
Designation
Address
Mr. Prosenjit Dhar
Nodal Officer
DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber
City, Gurgaon –122002 (Haryana)
WALK-IN DESK ADDRESS
Click here to know Walk-in Desk Address
EMAIL US
Get in touch with us for a query or feedback. We will be happy to help you.
* SBI Card Holder
* Non-SBI Card Holder
MAILING US FOR THE FIRST TIME?
Send us an e-mail for your request/query/complaint using the below link. Each
interaction you have with us can be referred to with a unique Interaction ID,
which would be sent to your registered mobile no. You will get our responses in
your login account on sbicard.com as well as on your registered email id.
Email Us
Not satisfied with the response?
Visit our Grievance Redressal Options below.
MAILING US FOR THE FIRST TIME?
Send us an e-mail for your request/query/complaint using the below link. Each
interaction you have with us can be referred to with a unique Interaction ID,
which would be sent to the mobile no. mentioned by you in the interaction. You
will get our responses on the email id mentioned by you in the interaction.
Email Us
Not satisfied with the response?
Visit our Grievance Redressal Options below.
LOST OR STOLEN CARDS
Contact us immediately in case of a card loss or suspect of some fraudulent
activity
* Log on to sbicard.com and instantly block your card by clicking on ‘Block
Lost \Stolen Card’
* SMS BLOCK XXXX to 5676791 from your registered mobile no. (XXXX = Last 4
digits of your SBI Card)
Call us-
Dial 1860 500 1290 , 1860 180 1290, 39 02 02 02
(Prefix local STD code)
or 1800 180 1290 (toll free)
If you have lost your SBI Corporate Card or need cash outside India, call 24X7
Visa toll-free helpline number for emergency card related assistance within 3
working days*.
* This is a complimentary facility available to SBI Corporate Card members.
* The replaced emergency cards have a validity of 30 days. Call the SBI Card
helpline upon return to India.
* Cash disbursement is available, only if cash facility is applicable on your
card.
*The emergency card replacement facility is provided by Visa and the terms of
use are regulated by the Visa Operating Regulation. For more details log on to
corporate.visa.com
THE OMBUDSMAN SCHEME
We are covered by the Ombudsman Scheme of the Reserve Bank Of India. If within
30 days of lodging a complaint with us, you do not get a satisfactory response,
and wish to pursue other avenues for grievance redressal, you may approach the
Banking Ombudsman appointed by the Reserve Bank Of India.
Scheme Details
Download PDF Download PDF
To contact nearest banking ombudsman
Download PDF
ALLOW US TO HELP YOU
FAQS
Have doubts? See Frequently Asked Questions.
Learn More
FAQS
CONTACT US
SBI Cards and Payment Services Limited
Unit 401 & 402, 04th Floor, Aggarwal Millennium Tower,
E-1,2,3 Netaji Subhash Place,
Wazirpur, New Delhi 110034
CIN:U65999DL1998PTC093849
Fax: 91-124-3987306
Learn More
CONTACT US
HELP
Connect with us. Share your query or feedback with us.
Learn More
HELP
SIMPLY SMS
Get instant information. Send an SMS to 5676791 from your registered mobile
number.
Learn More
SIMPLY SMS
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SBI Card
* Personal
* Corporate
* Who We Are
* Get In Touch
* Help
* Credit Cards
* Lifestyle
* Reward
* Shopping
* Travel & Fuel
* Banking Partnership
* Business
* Digitized Membership Kit
* Benefits
* Lower Interest Option
* Encash
* Money Simplified
* Utility Bill Payment
* Easy Access Channels
* Insurance
* Other benefits
* Pay
* Pay Online
* Pay Offline
* Useful Links
* Offers
* All offers
* Offers this week
* Convert to EMI
* Visa Offers on SBI Card
* Rewards
* Know your Reward Points
* Earning Reward
Points
* Redeeming Reward Points
* Product Details Page
* Apply
* Help me find a card
* Track my Application
* Retrieve my Application
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*
"SBI Cards and Payment Services Limited” was formerly known as “SBI Cards and
Payment Services Private Limited"
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