www.talourcontribution.com.au Open in urlscan Pro
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Effective URL: https://www.talourcontribution.com.au/
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MAIN NAVIGATION

   
 * Top level navigation items
 * Who we are
   Who we are
      
    * Message from our CEO
      
    * Our 2021/22 highlights
      
    * What we stand for
      
    * Our Executive Team
      
    * Understanding and engaging our stakeholders
      
   
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 * Delivering on our Purpose
   Delivering on our Purpose
      
    * Delivering on our claims promise
      
    * Supporting our customers and community
      
    * Leveraging our health expertise
    * Supporting more Australians and their families
      
    * Designing and innovating for a better future
      
   
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 * Making a broader contribution
   Making a broader contribution
    * Making a positive contribution
      
    * Our reconciliation journey
      
    * Contributing to a sustainable industry
      
    * Supporting customers experiencing vulnerability
      
    * Governance and reporting
      
    * Our community contribution
    * An inclusive workplace
      
   
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MOBILE NAVIGATION

 * Top level navigation items
 * Who we are Expand: Who we are
    * Message from our CEO
      
    * Our 2021/22 highlights
      
    * What we stand for
      
    * Our Executive Team
      
    * Understanding and engaging our stakeholders
      

 * Delivering on our Purpose Expand: Delivering on our Purpose
    * Delivering on our claims promise
      
    * Supporting our customers and community
      
    * Leveraging our health expertise
    * Supporting more Australians and their families
      
    * Designing and innovating for a better future
      

 * Making a broader contribution Expand: Making a broader contribution
    * Making a positive contribution
      
    * Our reconciliation journey
      
    * Contributing to a sustainable industry
      
    * Supporting customers experiencing vulnerability
      
    * Governance and reporting
      
    * Our community contribution
    * An inclusive workplace
      


OUR CONTRIBUTION REPORT 2021/22


ABOUT OUR CONTRIBUTION 2021/22

Our Contribution 2021/22 outlines the work we are doing to support our
customers, partners and stakeholders, and how we contribute as a life insurer,
an employer, and part of the Australian community.

This report covers the period from 1 April 2021 to 31 March 2022 (TAL’s 2021
financial year).

Every day at TAL, we work to help Australians live a life filled with choices,
options and freedoms – no matter what happens.


2021/22 HIGHLIGHTS

 * TAL is a leading Australian life insurer
   
   $2.7 billion
   
   paid in claims to 39,628 customers and their families¹

 * We are a people business
   
   Employer of Choice
   
   for Gender Equality for eight consecutive years: Commonwealth Workplace
   Gender Equality Agency

 * We are committed to broader impact
   
   Reconciliation Action Plan
   
   launched in FY21

 * $4.9 billion
   
   in-force premiums as at 31 March 2022

 * 98.2%
   
   gender pay equity as at
   1 April 2022

 * Family violence commitments
   
   published, with family violence added to our financial hardship policy and
   new support service established for impacted customers

 * +54
   
   Net Promoter
   Score (NPS)
   for claims (from post inbound phone call survey, +49 from post claim email
   survey)²

 * 12 month
   
   continuation of paid superannuation and group insurance coverage during
   parental leave for our people

 * Financial hardship support
   
   extended to flood-impacted customers

Find out More

BRETT CLARK

TAL Group CEO &
Managing Director

2021/22 is a year that has demonstrated once again the spirit, passion, and
resilience of our people at TAL, as together we have navigated a period of rapid
change, filled with opportunities and some ongoing challenges, and, ultimately,
made significant progress as a business.

Read more


WHO WE ARE

For more than 150 years, TAL has been providing Australians and their families
with financial security, enabling them to keep living the life they planned – no
matter what happens.


4.5 million

Australians and their families protected by TAL and our partners.

Find Out More



DELIVERING ON OUR PURPOSE

Our Purpose is to help Australians live a life filled with choices, options and
freedoms, no matter what happens. That is why supporting our customers through
the claims we pay is the most important thing we do.


$2.7 billion

paid in claims to 39,628 customers and their families¹.

Find Out More


MAKING A BROADER CONTRIBUTION

Our Purpose, Ambition and Spirit help guide our business to act in a socially
responsible and ethical manner. We are committed to governing ourselves well and
contributing positively to social and environmental issues.


$856,163

contributed to our community partners in TAL’s 2021 financial year.

Find Out More


DEXTER

TAL customer

TAL looked at the bigger picture. They’ve really taken care of me. Having Income
Protection really took a lot of stress off me. When you’re in that much pain,
the last thing you want to be worrying about is money.

Read more (External link)

Disclaimer: 1. Claims statistics based on total claims paid under TAL Life
Limited insurance products (excluding funeral insurance) between 1 April 2021
and 31 March 2022.
Disclaimer: 2. Based on TAL Life Limited Annual Post Claim Survey as at 31 March
2022.

Up Next

Message from our CEO
 * Privacy Policy (External link)
 * Security (External link)
 * Disclaimer (External link)
 * Financial Services Guide (External link)
 * Life Insurance Code of Practice (External link)
 * Documents and Forms (External link)
 * Slice of Life blog (External link)
 * Complaints (External link)
 * Sitemap (External link)

 * 
 * 
 * 
 * 

2021 © TAL Services Limited a Dai-ichi Life  (External link) (External link)
Company.


"TAL is Australia's leading life insurer" based on Inforce premiums for risk
only life insurance policies, NMG Consulting (2021).

The information provided on this website is general advice only and does not
take into account your individual needs, objectives or financial situation. You
should read the relevant Product Disclosure Statement (PDS) (External link)
before making a decision to purchase or continue to hold a product. The Target
Market Determination (TMD) (External link), where applicable, for the product is
also available. Life insurance issued by TAL Life Limited ABN 70 050 109 450
AFSL 237848.

2021 © TAL Services Limited a Dai-ichi Life Group Company.


"TAL is Australia's leading life insurer" based on Inforce premiums for risk
only life insurance policies, NMG Consulting (2021).

The information provided on this website is general advice only and does not
take into account your individual needs, objectives or financial situation. You
should read the relevant Product Disclosure Statement (PDS) (External link)
before making a decision to purchase or continue to hold a product. The Target
Market Determination (TMD) (External link), where applicable, for the product is
also available. Life insurance issued by TAL Life Limited ABN 70 050 109 450
AFSL 237848.