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Memorial Day SaleUp to 60% off with free shipping | 1-hr cart timers. Code:
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thredUP LogothredUP | An Online Consignment & Thrift StorethredUP
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ThredUp Inc.
969 Broadway
Suite 200
Oakland, CA 94607
Accessibility PolicyGift Card TermsPrivacy PolicyReferral Program TermsSeller
TermsSweepstakes Official RulesTerms of UseVisit our Help Center


PRIVACY POLICY

Last Updated: May 13, 2022

At thredUP, we believe that you have a right to know about the information we
collect from you. This Privacy Policy applies to our websites, applications, or
website features you use or access (collectively, the “Sites”), as well as any
mobile application (each, an “Application” and together with the Sites and
Applications, our “Services”).

By using our Services, you consent to the practices set forth in this Privacy
Policy, which is incorporated into our Terms of Use.

Please note that this Privacy Policy does not apply to third-party services
(each, a “TPS”), such as Facebook, Amazon, or other social network services and
commercial partners of thredUP. We are not responsible for their practices,
content, or privacy policies. We encourage you to carefully review the privacy
policies of any TPS you access so that you know how they will use and share your
information.


1. INFORMATION COLLECTED OR RECEIVED

In order to provide and continually improve our Services, we collect information
that alone or in combination with other information could be used to identify
you (“Personal Information”).

Personal Information we may collect from you includes but is not limited to:

 * Identification information – including your name and email address, and your
   shipping and billing address
 * Financial information – such as your credit card information when completing
   an order
 * Communication information – such as when you reach out to us with questions
   or concerns, or when you voluntarily respond to our requests seeking your
   opinion and feedback
 * Commercial information – such as the products or services you have purchased
   and your purchasing history or tendencies
 * Demographic information – such as your age or age range
 * Social Media information – including your contact details, when you choose to
   interact with our pages on social media sites like Instagram and Facebook. 
   In addition, the companies that host our Social Media Pages may provide us
   with aggregate information and analytics regarding the use of our Social
   Media Pages
 * Online activity and device identifiers – such as your browser information,
   operating system information, device information, IP address, and the date,
   time, length of stay and your browsing/search history, including the specific
   pages accessed during your interactions with Services

We maintain one or more databases to store your Personal Information and may
retain it as reasonably required to serve you and operate the Services. Personal
Information that we collect depends on how you use the Services. Where we ask
for you to voluntarily provide your Personal Information to us, it is your
choice to do so. If you choose not to provide us with certain Personal
Information, you may not be able to take advantage of many features of the
Services.

We aggregate your Personal Information with information collected from other
users to (i) provide you with a better experience, (ii) improve the quality and
value of the Services and (iii) analyze and understand how our Services are
used.

thredUP does not sell products for purchase by children. We sell children’s
products for purchase by adults. We do not knowingly collect information from
children under the age of 13, in accordance with the Children’s Online Privacy
Protection Act. If you have questions concerning our practices, please email us
at privacy@thredup.com.


2. HOW INFORMATION IS COLLECTED

We may collect your information in the following ways:


WHEN YOU PROVIDE US WITH INFORMATION TO MAKE A PURCHASE

If you use our Services to make a purchase, we request certain Personal
Information for the purpose of facilitating current and future transactions. In
an effort to facilitate your payments, we collect certain financial information
from you, such as your payment card number and authentication details. We use a
payment processor so that we do not need to maintain your credit card
information other than in a tokenized form.  Our payment processing partner
stores and processes your credit card or other payment information using
industry-standard security measures. By making a purchase through the Services,
you give us consent to use and provide your financial information as we consider
necessary to process the transaction.


COMMUNICATIONS YOU INITIATE WITH US

If you contact us in person, by phone, email, instant message, live chat, social
media, or by some other means (either through our Services or through TPS), we
may keep a record of your contact information and correspondence for later
reference. When we send you emails, we may track whether you open them to figure
out how to deliver more delightful and helpful emails and improve our Services.


THIRD-PARTY SERVICES (TPS)

If you create your thredUP account by connecting through a TPS, such as Amazon
or Facebook, you are authorizing us to use public information from that
connected account to help complete your thredUP profile. We collect and store
this information and use it to help you connect to our Site. Connecting your
thredUP account to a TPS is completely optional, and you will have the
opportunity to grant permission when you attempt to connect. Please remember
that the manner in which the TPS uses, stores, and discloses your information is
governed solely by the policies of such TPS. We recommend that you review the
terms and policies of that TPS, including its privacy and data gathering
practices. thredUP has no liability or responsibility for the privacy practices
or other actions of any TPS or other third-party site or service that may be
enabled within the Services.

thredUP partners with TPS who set cookies, pixels, and other tracking
technologies on our Sites that collect information about Site visitors and
members on our behalf in order for the TPS to deliver their services to us.
These services include targeted online advertising and marketing both on and off
Services (like showing you offers from third parties on our Sites) and analysis
of the information collected through those cookies, pixels, and other tracking
technologies. Please note, if you interact with a third-party offer, the
collection of information by that third party is governed by the third party’s
privacy policy and not this Privacy Policy. In addition, these TPS tracking
technologies allow a TPS to recognize you, your computer, or your mobile device
each time you visit our Sites and across other sites that also utilize the TPS
tracking technologies. TPS may choose to include thredUP widgets on their sites.
When you load a site that includes our widgets, we receive analytics information
through a cookie and that information is used in accordance with this Privacy
Policy, including to enhance our data and to improve our Services. thredUP does
not have access to or control over these TPS tracking technologies, and they are
not governed by our Privacy Policy. For more information on the tracking
technologies we use, see the “Information We Automatically Collect” section
below.


INFORMATION WE AUTOMATICALLY COLLECT

Like most websites, and as mentioned above, our Services incorporate tracking
technologies such as “pixel tags”, “web beacons” and “cookies” which allow us to
track the actions of our users across time and Services. Pixel tags or web
beacons are tracking technologies on websites, ads, and in emails that can
monitor the behavior of the user visiting the website, viewing the ad, or
receiving the email. Cookies are small files placed on your computer that
recognize you when you return to thredUP and that allow us to customize your
user experience, deliver relevant ads, and improve the Services. You may modify
the cookies that are accepted by your computer by changing your browser
settings, or by clicking ‘Manage Preferences’ in the cookie banner popup that
appears on your screen, although this may change how the thredUP website is
presented to you. Other companies’ use of their cookies is subject to their own
privacy policies, and we encourage you to review their policies to better
understand their data practices

As an example, thredUP uses cookies to keep track of your shopping cart and for
other personalized experiences. We also use tracking technology to create
remarketed user audiences based on visitor behavior on our Sites. thredUP may
also deliver custom ads based on your affinities, interests, geographic and
demographic signals. In particular, thredUP may use other TPS or services such
as Google Analytics to monitor activity on the Site and to assist with
advertising. To learn how Google Analytics collects and processes data, please
visit: “How Google uses data when you use our partners’ sites or apps” located
at https://www.google.com/policies/privacy/partners/.

Most of the companies with whom we work to provide you with targeted ads support
the Self-Regulatory Principles for Online Behavioral Advertising of the Digital
Advertising Alliance (“DAA”) (the “Principles”). This means that they allow you
to exercise choice regarding the collection of information about your online
activities over time and across websites for online interest based advertising
purposes. More information about these Principles can be found at
http://www.aboutads.info/. If you want to “opt out” of receiving online
interest-based advertisements on your internet browser from advertisers and
other companies that participate in the DAA Self-Regulatory Program for Online
Behavioral Advertising and perform advertising-related services for us and our
partners, please follow these instructions, or you can visit NAI Consumer Opt
Out, which provides information regarding this practice by Network Advertising
Initiative (“NAI”) members, including the opt-out procedures of NAI members. If
you are visiting this site from the European Union, you can opt-out of certain
interest-based ads by visiting Your Online Choices. If you want to “opt out” of
receiving online interest-based advertisements on your mobile apps, please
follow the instructions here. If you opt out using any of these methods, the opt
out will only apply to the specific browser or device from which you opt out. We
are not responsible for the effectiveness of, or compliance with, any opt out
options or programs, or the accuracy of any other entities’ statements regarding
their opt out options or programs. Please note this does not opt you out of
being served ads. You will continue to receive generic ads.

We may also collect information when you are visiting our stores. Like most
retailers, we have in-store video and user-friendly technology that helps us
understand customer behavior within our physical spaces. We may also anonymously
collect wireless device signature information while you are near or in our
stores to help us better understand our customers.


OPTING OUT OF PROMOTIONAL COMMUNICATIONS

If you decide you do not want to receive marketing emails, you can (i) select to
“opt-out” by following the unsubscribe instructions in the email, or (ii) visit
your account settings to unsubscribe. Unsubscribing will stop you from receiving
most types of communication, but it may not apply to emails about orders or
transactions you place through the Services or to respond to your specific
request, such as password recovery.


BLOGS, REVIEWS AND TESTIMONIALS

The Services may from time to time offer publicly-accessible blogs, customer
reviews or testimonials. Any information you provide in these areas may be read,
collected and used by us and others who access them. To request removal of your
Personal Information from our blogs, customer reviews or testimonials, please
contact us at privacy@thredup.com. Please note that in some cases we may be
unable to remove your Personal Information.


3. HOW INFORMATION IS USED AND SHARED

We primarily use the information collected for the purpose of enhancing the
Services and your experience, and as otherwise described in this Privacy Policy.
Except if we sell all or a portion of our business, as described below, we do
not sell your Personal Information to anyone as the term “sell” is traditionally
understood.  We may “sell” your information as that term is defined under new
state privacy laws, and we describe those practices below.  We share your
Personal Information as described in this Privacy Policy.

We share your Personal Information with TPS providers, commercial partners,
service providers, and others who we conduct business with to: (i) enhance our
Services and evaluate the effectiveness of our partnerships; (ii) provide you
with additional services related to our Services; (iii) conduct quality
assurance testing; (iv) facilitate creation of accounts; (v) provide technical
support; (vi) advertise and market the Services; (vii) facilitate business
partnerships with trusted partners and/or (viii) to provide other services to
thredUP.  Personal Information is also shared with third party marketing
partners for commercial purposes, such as serving relevant ads to you both on
and off Services.


AGENTS

Generally, we will not disclose your Personal Information to an unaffiliated
third-party. However, we provide your Personal Information to our employees,
contractors, commercial partners, agents, service providers and designees
(“Agents”) where necessary to enable them to perform certain services for us
including without limitation: order fulfillment, payment processing, Clean Out
Bag processing, website-related services such as web hosting, database
management, improvement of website-related services and features, maintenance
services and distribution of offers, business partnerships, partner promotions,
advertisements and other marketing materials on our behalf.

We may also provide our Agents with de-identified or aggregate information for
any purpose not prohibited by law, including indicating the demographic
information of users on our Sites, buying behavior, and opportunities to market
to select segments of our users indirectly. When we share de-identified or
aggregate information, it is done in a way that cannot identify you.


HOW WE RESPOND TO DO NOT TRACK SIGNALS

Some web browsers (including Safari, Internet Explorer, Firefox and Chrome)
incorporate a “Do Not Track” (“DNT”) or similar feature to signal that a user
does not want to have his or her online activity and behavior tracked. If a
website responds to DNT signals, the browser can block that website from
collecting certain information about the browser’s user. Note, however, there is
no industry consensus as to what site operators should do with regard to these
signals. Accordingly, unless and until the law is interpreted to require us to
do so, we do not monitor or take action with respect to DNT signals or other
mechanisms. For more information on DNT, visit http://www.allaboutdnt.com


USE OF SERVICES VIA MOBILE DEVICE

If you use the Services through your mobile device, we may receive a unique
identifier or information about your location. You may at any time prevent the
Services from using your location by turning this option off at the device
level. When you use the Services through your mobile device, we also collect
device type and UUID, a unique identifier generated within the Application, and
store this information in log files and system databases. We use this
information to provide you with the most up to date application and features, or
to advertise or promote products or services to you that are applicable to your
device type.


BUSINESS TRANSACTIONS AND TRANSFERS

If we (or our assets) are acquired, or if we go out of business, enter
bankruptcy, or go through some other change of control, thredUP customer
information (including Personal Information) will likely be shared for
evaluation purposes and included among the transferred business assets. If an
acquirer that has assumed all or part of our business materially alters how it
uses or shares your Personal Information than at the time of initial collection,
the acquirer will provide prior notice of the new or changed practice.


COMPLIANCE WITH LAWS AND LAW ENFORCEMENT

thredUP cooperates with government and law enforcement officials and private
parties to enforce and comply with the law. We will disclose any information
about you to government or law enforcement officials or private parties as we,
in our sole discretion, believe necessary or appropriate to respond to claims
and legal process, to protect our rights or the rights of our users or others,
to protect the safety of the public or any person, or to prevent or stop
activity we may consider to be illegal, unethical or legally actionable
activity, including but not limited to third party intellectual property
infringement. We reserve the right to access, read, preserve, and disclose any
information that we reasonably believe is necessary to accomplish the foregoing.


4. DATA RETENTION

We keep Personal Information for as long as reasonably necessary for the
purposes described in this Privacy Policy, while we have a business need to do
so, or as required by law (e.g. for tax, legal, accounting, or other purposes),
whichever is longer.


5. NOTICE TO CALIFORNIA RESIDENTS

CALIFORNIA PRIVACY RIGHTS

Where provided for by law and subject to any applicable exceptions, California
residents have the right:

 * To know the categories of Personal Information that we have collected about
   you, the business or commercial purpose for collecting or selling your
   Personal Information, and the categories of sources from which the Personal
   Information was collected;
 * To access the specific pieces of Personal Information that we have collected
   about you;
 * To know whether we have disclosed your Personal Information for business
   purposes or have sold your Personal Information, the categories of Personal
   Information so disclosed or sold, and the categories of third parties to whom
   we have disclosed or sold your Personal Information;
 * To have us, under certain circumstances, delete your Personal Information;
 * To opt out of the sale of Personal Information: we share Personal Information
   (e.g., identification information, online activity and device identifiers)
   with social media platforms and other advertising partners that use that
   information to serve you targeted advertisements on our Services, social
   media platforms and other third party websites – such sharing is considered a
   “sale” of Personal Information under the California Consumer Privacy Act
   (CCPA); and
 * To be free from discrimination related to the exercise of these rights.

EXERCISING YOUR RIGHTS

While the California Privacy rights listed above only apply to California
residents, we believe that everyone should have the same privacy rights
regardless of where you live.  The listed privacy rights are available to all of
our customers, regardless of where they live. If you would like to exercise any
or all of these rights, you may do so by accessing our tools at
https://www.thredup.com/privacy, emailing us at privacy@thredup.com, or by
completing the “Do Not Sell My Personal Information” form available at
http://www.thredup.com.

VERIFICATION

After we receive your request, we may request additional information from you to
verify your identity. If we cannot verify your identity, we will not provide or
delete your Personal Information.

AUTHORIZED AGENTS

Your authorized agent may submit requests in the manner described above,
although we may require the agent to present signed written permission to act on
your behalf, and you may also be required to independently verify your identity
with us and confirm that you have provided the agent permission to submit the
request. 

Please contact us with questions or to request access to an alternative format
of this Privacy Policy.

NOTICE OF FINANCIAL INCENTIVES

Financial incentives, as defined under the CCPA, include “programs, benefits, or
other offerings, including payments to consumers as compensation, for the
disclosure, deletion, or sale of personal information about them.”  Although we
do not consider our discounts and offerings to be “financial incentives,” each
may be interpreted to be one under California law.

We offer discounted prices to consumers who sign up for our offerings and
voluntarily provide us with certain requested personal information to be used in
accordance with this Privacy Policy.  For example, as part of thredUP Rewards
you may choose to voluntarily provide us with your birthday so that we may send
you a special reward on your birthday.  You can opt-in by submitting the
requested personal information. You can withdraw your consent at any time by
emailing us at privacy@thredup.com with “Opt-out of Financial Incentives” in the
subject line.

We generally do not treat consumers differently if they exercise a privacy right
under California law. However, you will need to provide some personal
information in order to receive certain discounts or benefits. In such
circumstances, we offer a price difference that is reasonably related to the
value of your data to us in connection with the discount or benefit.


6. NOTICE TO NON-US RESIDENTS


INTERNATIONAL USERS CONSENT TO TRANSFER

The Services are hosted in the United States. If you are visiting the Services
from outside the United States, your information may be transferred to, stored
and processed in the United States in accordance with this Privacy Policy and
applicable United States laws. Please note that data protection and other
applicable laws of the United States may not be as comprehensive as those laws
or regulations in your country or may otherwise differ from the data protection
or consumer protection laws in your country. By using the Service, you consent
to the transfer of your information to our facilities as described in this
Privacy Policy.


7. HOW WE PROTECT YOUR DATA AND INFORMATION SECURITY

We take your privacy seriously and believe that great privacy rests on great
security. We use administrative, technical, and physical safeguards to protect
your personal data, taking into account the nature of the personal data
processing, and the threats posed. We are constantly working to improve on these
safeguards to help keep your personal data secure.

Without limiting the terms of our Terms of Use and this Privacy Policy, you
understand that we do not guarantee that your use of the Services and/or
information provided by you will be private or secure and we are not responsible
or liable to you for any lack of privacy or security you may experience. You are
fully responsible for taking precautions and providing security measures best
suited for your situation and intended use of the Services. You also understand
that any information provided by you or collected by us or our Agents in
connection with your use of the Services will be used in the manner described in
our Terms of Use. Any information that you provide to us is done so entirely at
your own risk. Please do not use the Services if you do not agree to the terms
and conditions described in this Information Security section. 


8. UPDATING AND REVISING PRIVACY POLICY

We review this Privacy Policy at least once every 12 months to make sure it
complies with applicable law and conforms to changes in our business. We may
need to update this Privacy Policy, and we reserve the right to do so at any
time. If we do revise this Privacy Policy, we will update the “Last Updated” at
the top of this page so that you can tell if it has changed since your last
visit. Please review this Privacy Policy regularly to ensure that you are aware
of its terms. Your use of Services constitutes your acceptance of the terms of
the Privacy Policy as amended or revised by us from time to time.


9. PERSONAL INFORMATION YOU MAY ACCESS

Through your account settings, you may access and edit the following Personal
Information: name and password, shipping address, billing address, and email
address.

The information you can view, update, and delete may change as Services change.


QUESTIONS?

If you have any questions, please contact using the following information:

ThredUp Inc.
Attention: Privacy Policy
969 Broadway, Suite 200
Oakland, CA 94607
By email: privacy@thredup.com

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user – asks your browser to store on your device in order to remember
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Those cookies are set by us and called first-party cookies. We also use
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These cookies count visits and traffic sources. They tell us which pages are
most popular and let us see how visitors shop our site. All information
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Party c212.net c Third Party media.net data-rk, gdpr_status, visitor-id Third
Party pointmediatracker.com c Third Party bidr.io bito, bitoIsSecure,
checkForPermission Third Party krxd.net _kuid_ Third Party yahoo.com A3, B Third
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These cookies provide enhanced functionality and personalization on our website.
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PERFORMANCE COOKIES

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These cookies count visits and traffic sources. They tell us which pages are
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collected by these cookies is anonymous. If you do not allow them, we won't know
when you last visited the site and will not be able to monitor its performance.

TARGETING COOKIES

Targeting Cookies

These cookies may be set by our advertising partners. They can be used to
understand your interests and show you relevant ads on other sites. They don't
store personal information but are based on uniquely identifying your device. If
you do not allow these cookies, you'll experience less targeted advertising.

SOCIAL MEDIA COOKIES

Social Media Cookies

These cookies are set by social media services that we've added to the site to
enable shared content with your friends and networks. They can track your
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