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+27212861111 info@pcn.co.za NETWORK STATUS
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 * Home
 * Hosting
   * Web Hosting
   * VPS Hosting
 * Wireless internet
 * FTTH
   * PCN FTTH
   * Vumatel FTTH
   * Openserve FTTH
   * Frogfoot FTTH
   * Octotel FTTH
 * Business fibre
 * VoIP
 * Contact
 * Login




 * Home
 * Hosting
   * Web Hosting
   * VPS Hosting
 * Wireless internet
 * FTTH
   * PCN FTTH
   * Vumatel FTTH
   * Openserve FTTH
   * Frogfoot FTTH
   * Octotel FTTH
 * Business fibre
 * VoIP
 * Contact
 * Login




GET CONNECTED

FIND THE BEST FIBRE DEAL







We help you find the best fibre package. Search for all providers in your area
and compare packages


FIBRE CONNECTIVITY

DISCOVER HIGH SPEED INTERNET

PCN IS HERE TO SERVE CAPE TOWN WITH THE NEIGHBOUR-TO-NEIGHBOUR LOCAL SERVICE YOU
VE COME TO EXPECT FROM US. OUR FIBRE OPTIC NETWORK TAKES YOUR BANDWIDTH TO THE
NEXT LEVEL WITH SPEEDS STARTING AT 10 MBPS FOR R599/PM - UNCAPPED AND UNSHAPED.
IN ADDITION TO OUR HOME FIBRE SERVICE, PCN ALSO OFFERS BUSINESS FIBRE. A FAST,
RELIABLE FIBRE INTERNET CONNECTION CAN GIVE YOUR BUSINESS A COMPETITIVE
ADVANTAGE. HIGH-QUALITY INTERNET SERVICE HELPS EMPLOYEES AND MANAGEMENT
COLLABORATE THROUGH THINGS LIKE VIDEO CONFERENCING AND FILE SHARING.




FIBRE TO THE HOME



I WANT FIBRE FOR MY HOME



CONNECT MY HOME


FIBRE TO THE BUSINESS



I WANT FIBRE FOR MY BUSINESS



CONNECT MY BUSINESS






VOIP SERVICES

THE FUTURE OF TELECOMMUNICATIONS.
REDUCE YOUR CALLS COSTS AND UPDATE YOUR PBX SYSTEM.





VOIP TELEPHONES



Replace your old analogue telephones with new
VoIP telephones, which run on high speed fibre lines at affordable rates.


FIND OUT MORE



CLOUD PBX SERVICE



Make use of Our Cloud PBX service which is
free on our business fibre.


VIEW KEY BENEFITS







OUR CLIENTS



 * Super impressed. Professional, friendly and efficient service.
   
   Gerald Body Corporate Chairman

 * Went off without a hitch, and when I messed things up afterwards, they called
   me to check if every thing was okay and resolved my problem within 5 min.
   
   Howard Fibre user

 * We hereby relay our sincere appreciation to the PCN Team for a very
   professional service rendered during the Internet application and
   installation processes. The PCN Team has responded professionally to our
   request for fast- tracking the internet installation and the Installation
   Team exceeded our expectations. The Thank you for a commendable Internet
   service. Keep up the good work.
   
   Managing Director

 * PCN conforms to my idea of an ideal service provider. The internet just
   works, no user complaints, and no need to ever contact their support.
   
   Cronjee van Heerden

 * Brilliant service, competitive pricing for a great product! Don't often see
   all 3 boxes ticked!!
   
   Jarred Romm

 * One of the most competent ISP in Cape Town (way ahead of the rest). But I
   would not expect anything less from a owner who's heart is beating in Mbit/s.
   
   Gunter Grodotzki

 * Outstanding! No other ISP is this upfront about their network.
   
   Leo James

 * These guys are at the top of their game, professional friendly helpful staff
   and they push to get things done. A huge thank you to Vince and team. You
   cannot go wrong!!
   
   Romeo Ross

 * The most reliable ISP I've used. I've never been happier with my connectivity
   and the response time from the support team is unrivalled. As a high end
   user, I highly recommend PCN. 3 years of service and not even looking at
   other options. Amazing work PCN. Keep it up!
   
   Paul Vicars

 * Kurt Heuwel at PCN is an absolute gem! Always willing to advise and assist.
   Our company is a proud client of PCN and they really go the extra mile in
   terms of customer service.
   
   Lanette H

 * Excellent, friendly service! Very Impressed, thank you for all your help
   
   Elize de Wet

 * Excellent service and offering for both our business and our partners -
   highly recommended!
   
   Rael Phillips

 * Best internet provider in Cape Town. Provided wireless internet to our home
   and fibre internet to our business. Their network is never down and very
   reliable!
   
   Marc Texeria


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FAQ

GET FREQUENT SOLUTION OF YOUR QUESTION.




Q: IS THIS CONNECTION UNCAPPED?

ANSWER

Yes. We offer uncapped and unshaped fibre connections that give you full control
over your internet requirements. Our contention ratio is far lower than
traditional ISPs, and we offer our customers the chance to have dedicated,
uncontended data on tap.

Q: CONTENTION RATIO? WHAT IS THAT?

ANSWER

Simply put, this is the number of times that an ISP shares the same amount of
data with other clients. Typically, fibre ratios are about 10:1, but we are able
to reduce this even further to a ratio of 4:1 or even 1:1 in the case of
dedicated bandwidth packages.

Q: DIFFERENCE BETWEEN FIBRE NETWORK OPERATORS AND INTERNET SERVICE PROVIDERS?

ANSWER

Fibre network operators are the companies that trench and lay the physical fibre
cable in your area. Internet Service Providers such as PCN are the companies
that rent the lines from the FNO’s and supply you with the Internet service.

Q: HOW LONG DOES IT TAKE TO BE INSTALLED?

ANSWER

PCN makes use of multiple fibre infrastructure providers, so it depends on the
infrastructure in your area. If there is already a Fibre internet box on the
wall of your property or inside your apartment then it can just be a matter of
days. Typically Installation time frames are as follows: Openserve: 7 Days
Octotel: 14 Days Vuma: 14 Days Frogfoot: 14 Days SADV: 28Days Teralink: 14 Days
Mitsol: 7 Weeks Clear Access: 14 Days Link Africa: 14 Days Metrofibre: 14 Days
(7 days For Complexes & Estates)

Q: WILL I NEED TO BUY MY OWN ROUTER?

ANSWER

You will not need to buy anything to get started. PCN provides you with a fully
managed free to use router along with everything else you will need. We also run
the NAT on our router as well as DHCP and any other services that you require.
The router is free to use while you are a PCN customer. Find out more about
getting your business connected to fibre internet, and enjoy our dedicated,
customer-focused approach that helps you each step of the way, from installation
to customer care.

Q: WHY FIBRE INTERNET? WHY NOT ADSL?

ANSWER

ADSL is an older technology and therefore less reliable and slower than Fibre
Internet. ADSL runs over older copper telephone cables, which are being phased
out and will no longer be supported by telephone companies.

Q: DO I NEED A TELKOM LINE TO GET FIBRE?

ANSWER

No, you do not need a telephone line to get fibre.

Q: WHAT LINE SPEED SHOULD I GET?

ANSWER

Broadband Fibre speeds are measured in Mbps. Speeds are based on your own
preferences and needs and depend on what you are using the internet connection
for. Light Use: Required Speed 20Mbps - Emails, Basic Browsing, Light streaming.
Medium Use: Required Speed 50Mbps - Frequent Downloads, HD Streaming, Video
Calling +-5 Users. Heavy Use: Required Speed 100Mbps - Media Rich Data
Downloads, Heavy Streaming with multiple users, Video chats with multiple users.

Q: WHAT IS THE PROCESS TO SIGN UP FOR FIBRE AND MOVE AWAY FROM ADSL?

ANSWER

It's as simple as signing up with us. To sign up with us and find the best fibre
service provider visit https://www.pcn.co.za/fibre-coverage and search using
your full physical address. Once you place your order we will confirm this with
you via telephone or email. We will deliver your router before your service is
installed. We suggest only canceling your older service once your Fibre Internet
is installed and working to avoid downtime.

Q: HOW MUCH WIFI COVERAGE DO I GET FROM THE PCN ROUTER?

ANSWER

PCN Provide a standard wifi router with the service which is a lot better than
most entry level wifi routers. WIFI coverage however depends greatly on the
environment such as walls and other types of Interference. WIFI coverage range
is generally as good as the range of a cordless phone. You may need to add
additional wifi points to extend the range, which is something we can assist you
with and quote you on.

Q: CAN I CANCEL / UPGRADE / DOWNGRADE ?

ANSWER

Upgrades - Speed Upgrades can be effected within an average of 24 hours. We will
pro-rata the additional charge for the month to you. Downgrades - Downgrades are
processed within 1 calendar month. Cancelling - The PCN Router is the property
of PCN meaning that the router needs to be sent back to us. Most of our packages
are month to month meaning you can cancel by providing 1 calendar month's
notice. If you cancel your PCN Fibre service within the first 12 months then PCN
will invoice you the full installation fee that we subsidised upon installation.
If you paid for the installation then no claw-back fee is applicable. If you are
moving homes no cancellation is necessary we will assist you in moving your
service.

Q: CAN I USE MY FIBRE INTERNET CONNECTION TO MAKE PHONE CALLS AND STOP PAYING
FOR MY TELKOM LINE?

ANSWER

Yes, you can - This technology is called VoIP and it is a way to make calls over
the internet to standard phone numbers. We can even port your old number to us,
meaning you keep the number you have. We can provide you with a quote on the
hardware required for this and the cost to keep your existing number with PCN.
For more information visit https://www.pcn.co.za/voip/



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Support

Contact us
Network Status

 * 75 Roeland Street Cape Town
 * +27212861111
 * info@pcn.co.za


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