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   Open a new window
   
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   Earn miles with our online shopping partners
   
   Open a new window
   
   Latest offers
   
   
   
   Monthly hot picks Open a new window
 * Wellness
   
   --------------------------------------------------------------------------------
   
   More on Wellness
   
   
   
   Your wellness journey Cigna health insurance Chubb travel insurance Our
   wellness partners Inspiration
   
   Discover the Cigna health plan
   
   
   
   Discover the Cigna health plan
   
   Discover the Chubb travel insurance
   
   
   
   Discover the Chubb travel insurance
   
   Kickstart your wellness journey
   
   
   
   Kickstart your wellness journey

 * Dining
   
   --------------------------------------------------------------------------------
   
   More on Dining
   
   
   
   Our restaurant partners Open a new window Miles Plus Cash Inspiration
   
   Take café hopping to the next level with double miles this summer
   
   
   
   Enjoy a sizzling serving of delicious meals and double miles rewards
   
   
   
   Indulge in comfort food with double rewards at The Point
   
   
   
   Discover the sweetness of life with exclusive welcome offers at Giovanni Pina
   
   Indulge in comfort food with double rewards at The Point
   
   
   
   Go on a rewarding culinary journey with Swire Hotels restaurants

 * Payment
   
   --------------------------------------------------------------------------------
   
   More on Payment
   
   
   
   Co-branded credit cards Co-branded credit card exclusive offers Banking and
   investment Open a new window Other payment partners Open a new window
   
   Mileage renewal offer
   
   
   
   Mileage renewal offer
   
   Enjoy Cathay afternoon tea at Salisterra
   
   
   
   Enjoy the Cathay X The Continental, The Upper House Dinner for Two, without
   spending requirement
   
   Co-branded credit cards
   
   
   
   Earn up to 40,000 miles with an exclusive earn rate of HKD1 = 1 mile as a
   welcome offer

 * Membership
   
   --------------------------------------------------------------------------------
   
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   About the programme Status Points Earning Asia Miles Status benefits
   Membership status extension Mileage Renewal Offer Inspiration
   
   Member account
   
   
   
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   Contact us
   
   
   
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Search Cathay Pacific

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Search Cathay Pacific Search Close



BAGGAGE INFORMATION


EXTRA BAGGAGE CHARGES

 * Pay cash or by credit card
 * Use Asia Miles

See other sections
See other sections See other sections Pay cash or by credit card Use Asia Miles
Go


CHECKING YOUR BAGGAGE ALLOWANCE

You can check your baggage allowance by asking our chatbot, logging into Manage
Booking or by checking your ticket itinerary.

Ticket itinerary
Your baggage allowance is measured either by piece (PC) or weight (K). You can
find these details in your itinerary under baggage.
For example, 2PC = 2 piece allowance and 23K = 23kg weight allowance.

Piece system Piece system Weight system
Go

For Most flights

The following information is for flights marketed by Cathay Pacific. If you're
flying with another airline, or if your journey is via the U.S. or Canada, but
crosses multiple flight sectors internationally, please check the carrier rules.

First and Business

Each additional piece can:

 * Weigh up to 32kg / 70lbs
 * Within size up to 158cm / 62in in total dimension
 * Any extra baggage over 158cm / 62in (up to maximum of 203cm / 80in) in total
   dimension will be subject to an oversize charge

Premium Economy and Economy

Each additional piece can:

 * Weigh up to 23kg / 50lbs
 * Within size up to 158cm / 62in in total dimension
 * Any extra baggage over 23kg / 50lbs (up to max of 32kg / 70lbs) will be
   subject to an overweight charge
 * Any extra baggage over 158cm / 62in (up to maximum of 203cm / 80in) in total
   dimension will be subject to an oversize charge

We cannot accept any baggage over the maximum weight of 32kg / 70lbs and 203cm /
80in in total dimension. Your bag’s total dimension is the sum of its width,
height and length.

Please also check the maximum dimensions for standard baggage allowances.

Items that exceed the agreed size must be repacked into split-up units,
otherwise they will not be accepted on the flight. To avoid disappointment,
please contact our Customer Care at least three working days before you fly if
your bag is oversized and/or overweight.

Special arrangements can be made for sporting equipment, musical instruments,
travelling with pets, mobility aids, medical equipment and diplomatic baggage.

Take a look at the table below to work out which zones your flight covers. Then
you can work out how much your extra bag charge will be per piece and if
applicable, additional charges for each oversized/overweight piece.

ZONE 1

Chinese Mainland, Macao SAR, Taiwan China
Central/East Asia: Japan, Kazakhstan, Mongolia, Russia (in Asia), South Korea

South East Asia: Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines,
Singapore, Thailand, Vietnam

Selected routes:
 * Between Taiwan China and Japan/South Korea
 * Between Thailand and Singapore
 * Between United Arab Emirates and Bahrain

ZONE 2

South Asia: Bangladesh, India, Maldives, Nepal, Sri Lanka

ZONE 3

Middle East: Bahrain, Israel, Qatar, Saudi Arabia, United Arab Emirates

ZONE 4

South West Pacific: Australia, Fiji, New Zealand

Europe: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany,
Hungary, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden,
Switzerland, United Kingdom

Africa: South Africa

ZONE 5

North America: Canada, Mexico, United States

ZONE 6

Central and South America: Brazil, Chile, Peru


CHARGE ACROSS ZONES PER EXTRA PIECE

Per piece From/to Hong Kong From/to Zone 1 From/to Zone 2/3 From/to Zone 4
From/to Zone 5/6
Per piece
From/to Hong Kong
From/to Hong Kong
-
From/to Zone 1
USD 100
From/to Zone 2/3
USD 130
From/to Zone 4
USD 150
From/to Zone 5/6
USD 200
Per piece
From/to Zone 1
From/to Hong Kong
USD 100
From/to Zone 1
USD 120
From/to Zone 2/3
USD 150
From/to Zone 4
USD 170
From/to Zone 5/6
USD 210
Per piece
From/to Zone 2/3
From/to Hong Kong
USD 130
From/to Zone 1
USD 150
From/to Zone 2/3
USD 170
From/to Zone 4
USD 200
From/to Zone 5/6
USD 230
Per piece
From/to Zone 4
From/to Hong Kong
USD 150
From/to Zone 1
USD 170
From/to Zone 2/3
USD 200
From/to Zone 4
USD 220
From/to Zone 5/6
USD 250
Per piece
From/to Zone 5/6
From/to Hong Kong
USD 200
From/to Zone 1
USD 210
From/to Zone 2/3
USD 230
From/to Zone 4
USD 250
From/to Zone 5/6
USD 260


FOR EACH OVERWEIGHT PIECE - BASED ON YOUR FLIGHT ZONES

Per piece From/to Hong Kong From/to Zone 1 From/to Zone 2/3 From/to Zone 4
From/to Zone 5/6
Per piece
From/to Hong Kong
From/to Hong Kong
-
From/to Zone 1
USD 60
From/to Zone 2/3
USD 100
From/to Zone 4
USD 130
From/to Zone 5/6
USD 150
Per piece
From/to Zone 1
From/to Hong Kong
USD 60
From/to Zone 1
USD 80
From/to Zone 2/3
USD 100
From/to Zone 4
USD 130
From/to Zone 5/6
USD 150
Per piece
From/to Zone 2/3
From/to Hong Kong
USD 100
From/to Zone 1
USD 100
From/to Zone 2/3
USD 100
From/to Zone 4
USD 150
From/to Zone 5/6
USD 150
Per piece
From/to Zone 4
From/to Hong Kong
USD 130
From/to Zone 1
USD 130
From/to Zone 2/3
USD 150
From/to Zone 4
USD 150
From/to Zone 5/6
USD 150
Per piece
From/to Zone 5/6
From/to Hong Kong
USD 150
From/to Zone 1
USD 150
From/to Zone 2/3
USD 150
From/to Zone 4
USD 150
From/to Zone 5/6
USD 150

This applies for each bag in excess of your flight class weight allowance but
not over 32kg / 70lbs.

For baggage over 32kg / 70lbs, you can expect to pay four times extra baggage
charge per piece. Please contact Customer Care for more details and necessary
approvals, at least three working days before your flight.


FOR EACH OVERSIZED PIECE, THERE WILL BE A CHARGE OF USD200

An oversized piece of baggage is one that is between 158cm / 62in and 203cm /
80in in total dimension. Your bag’s total dimension is the sum of its width,
height and length.

For baggage over 203cm / 80in in total dimension, you can expect to pay four
times extra baggage charge per piece. Please contact Customer Care for more
details and necessary approvals, at least three working days before your flight.


Fees are collected in the equivalent local currency.

For Hong Kong to/from Auckland/Christchurch (direct flights)

This information is for flights between Hong Kong and Auckland/Christchurch, and
wholly within Hong Kong and New Zealand, on Cathay Pacific or Air New Zealand
only. It includes any domestic Air New Zealand flights you might add onto this
route.

If your tickets include additional international flights beyond Hong Kong or
Auckland/Christchurch, or you have a stopover between Hong Kong and
Auckland/Christchurch, please check the carrier rules.


CHARGES FOR THIS ROUTE PER EXTRA PIECE

Price per piece NZD 300 / HKD 1720

Each extra piece can weight up to 23kg / 50lbs and not be larger than 158cm /
62in in total dimension. The total dimension of your bag is the sum of its
width, height, and length. Please also check the maximum dimensions for standard
baggage allowances.

Items that exceed the agreed size must be repacked into split-up units,
otherwise they will not be accepted on the flight. To avoid disappointment,
please contact our Customer Care at least three working days before you fly if
your bag is oversized and/or overweight.

Special arrangements can be made for sporting equipment, musical instruments,
mobility aids, medical equipment and diplomatic baggage.


AN ADDITIONAL FEE WILL BE CHARGED FOR EACH OVERWEIGHT/OVERSIZED PIECE FOR DIRECT
FLIGHTS BETWEEN HONG KONG AND NEW ZEALAND.

Overweight / oversized Extra charge Weight and size limitation
Overweight / oversized
For each overweight piece
Extra charge
NZD 250 / HKD 1430
Weight and size limitation
An overweight piece of baggage is over 23kg / 50lbs and up to 32kg / 70lbs.

For pieces with a weight over 32kg / 70lbs, please contact our Customer Care.
Overweight / oversized
For each oversized piece
Extra charge
NZD 250 / HKD 1430
Weight and size limitation
An oversized piece of baggage is over 158cm / 62in and up to 203cm / 80in in
total dimension. Your bag’s total dimension is the sum of its width, height and
length.

For pieces with a weight over 203cm / 80in, please contact our Customer Care.


Fees are collected in the equivalent local currency.

 * For Most flights, , selected
 * For Hong Kong to/from Auckland/Christchurch (direct flights)

The following information is for flights marketed by Cathay Pacific. If you're
flying with another airline, or if your journey is via the U.S. or Canada, but
crosses multiple flight sectors internationally, please check the carrier rules.

First and Business

Each additional piece can:

 * Weigh up to 32kg / 70lbs
 * Within size up to 158cm / 62in in total dimension
 * Any extra baggage over 158cm / 62in (up to maximum of 203cm / 80in) in total
   dimension will be subject to an oversize charge

Premium Economy and Economy

Each additional piece can:

 * Weigh up to 23kg / 50lbs
 * Within size up to 158cm / 62in in total dimension
 * Any extra baggage over 23kg / 50lbs (up to max of 32kg / 70lbs) will be
   subject to an overweight charge
 * Any extra baggage over 158cm / 62in (up to maximum of 203cm / 80in) in total
   dimension will be subject to an oversize charge

We cannot accept any baggage over the maximum weight of 32kg / 70lbs and 203cm /
80in in total dimension. Your bag’s total dimension is the sum of its width,
height and length.

Please also check the maximum dimensions for standard baggage allowances.

Items that exceed the agreed size must be repacked into split-up units,
otherwise they will not be accepted on the flight. To avoid disappointment,
please contact our Customer Care at least three working days before you fly if
your bag is oversized and/or overweight.

Special arrangements can be made for sporting equipment, musical instruments,
travelling with pets, mobility aids, medical equipment and diplomatic baggage.

Take a look at the table below to work out which zones your flight covers. Then
you can work out how much your extra bag charge will be per piece and if
applicable, additional charges for each oversized/overweight piece.

ZONE 1

Chinese Mainland, Macao SAR, Taiwan China
Central/East Asia: Japan, Kazakhstan, Mongolia, Russia (in Asia), South Korea

South East Asia: Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines,
Singapore, Thailand, Vietnam

Selected routes:
 * Between Taiwan China and Japan/South Korea
 * Between Thailand and Singapore
 * Between United Arab Emirates and Bahrain

ZONE 2

South Asia: Bangladesh, India, Maldives, Nepal, Sri Lanka

ZONE 3

Middle East: Bahrain, Israel, Qatar, Saudi Arabia, United Arab Emirates

ZONE 4

South West Pacific: Australia, Fiji, New Zealand

Europe: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany,
Hungary, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden,
Switzerland, United Kingdom

Africa: South Africa

ZONE 5

North America: Canada, Mexico, United States

ZONE 6

Central and South America: Brazil, Chile, Peru


CHARGE ACROSS ZONES PER EXTRA PIECE

Per piece From/to Hong Kong From/to Zone 1 From/to Zone 2/3 From/to Zone 4
From/to Zone 5/6
Per piece
From/to Hong Kong
From/to Hong Kong
-
From/to Zone 1
USD 100
From/to Zone 2/3
USD 130
From/to Zone 4
USD 150
From/to Zone 5/6
USD 200
Per piece
From/to Zone 1
From/to Hong Kong
USD 100
From/to Zone 1
USD 120
From/to Zone 2/3
USD 150
From/to Zone 4
USD 170
From/to Zone 5/6
USD 210
Per piece
From/to Zone 2/3
From/to Hong Kong
USD 130
From/to Zone 1
USD 150
From/to Zone 2/3
USD 170
From/to Zone 4
USD 200
From/to Zone 5/6
USD 230
Per piece
From/to Zone 4
From/to Hong Kong
USD 150
From/to Zone 1
USD 170
From/to Zone 2/3
USD 200
From/to Zone 4
USD 220
From/to Zone 5/6
USD 250
Per piece
From/to Zone 5/6
From/to Hong Kong
USD 200
From/to Zone 1
USD 210
From/to Zone 2/3
USD 230
From/to Zone 4
USD 250
From/to Zone 5/6
USD 260


FOR EACH OVERWEIGHT PIECE - BASED ON YOUR FLIGHT ZONES

Per piece From/to Hong Kong From/to Zone 1 From/to Zone 2/3 From/to Zone 4
From/to Zone 5/6
Per piece
From/to Hong Kong
From/to Hong Kong
-
From/to Zone 1
USD 60
From/to Zone 2/3
USD 100
From/to Zone 4
USD 130
From/to Zone 5/6
USD 150
Per piece
From/to Zone 1
From/to Hong Kong
USD 60
From/to Zone 1
USD 80
From/to Zone 2/3
USD 100
From/to Zone 4
USD 130
From/to Zone 5/6
USD 150
Per piece
From/to Zone 2/3
From/to Hong Kong
USD 100
From/to Zone 1
USD 100
From/to Zone 2/3
USD 100
From/to Zone 4
USD 150
From/to Zone 5/6
USD 150
Per piece
From/to Zone 4
From/to Hong Kong
USD 130
From/to Zone 1
USD 130
From/to Zone 2/3
USD 150
From/to Zone 4
USD 150
From/to Zone 5/6
USD 150
Per piece
From/to Zone 5/6
From/to Hong Kong
USD 150
From/to Zone 1
USD 150
From/to Zone 2/3
USD 150
From/to Zone 4
USD 150
From/to Zone 5/6
USD 150

This applies for each bag in excess of your flight class weight allowance but
not over 32kg / 70lbs.

For baggage over 32kg / 70lbs, you can expect to pay four times extra baggage
charge per piece. Please contact Customer Care for more details and necessary
approvals, at least three working days before your flight.


FOR EACH OVERSIZED PIECE, THERE WILL BE A CHARGE OF USD200

An oversized piece of baggage is one that is between 158cm / 62in and 203cm /
80in in total dimension. Your bag’s total dimension is the sum of its width,
height and length.

For baggage over 203cm / 80in in total dimension, you can expect to pay four
times extra baggage charge per piece. Please contact Customer Care for more
details and necessary approvals, at least three working days before your flight.


Fees are collected in the equivalent local currency.

This information is for flights between Hong Kong and Auckland/Christchurch, and
wholly within Hong Kong and New Zealand, on Cathay Pacific or Air New Zealand
only. It includes any domestic Air New Zealand flights you might add onto this
route.

If your tickets include additional international flights beyond Hong Kong or
Auckland/Christchurch, or you have a stopover between Hong Kong and
Auckland/Christchurch, please check the carrier rules.


CHARGES FOR THIS ROUTE PER EXTRA PIECE

Price per piece NZD 300 / HKD 1720

Each extra piece can weight up to 23kg / 50lbs and not be larger than 158cm /
62in in total dimension. The total dimension of your bag is the sum of its
width, height, and length. Please also check the maximum dimensions for standard
baggage allowances.

Items that exceed the agreed size must be repacked into split-up units,
otherwise they will not be accepted on the flight. To avoid disappointment,
please contact our Customer Care at least three working days before you fly if
your bag is oversized and/or overweight.

Special arrangements can be made for sporting equipment, musical instruments,
mobility aids, medical equipment and diplomatic baggage.


AN ADDITIONAL FEE WILL BE CHARGED FOR EACH OVERWEIGHT/OVERSIZED PIECE FOR DIRECT
FLIGHTS BETWEEN HONG KONG AND NEW ZEALAND.

Overweight / oversized Extra charge Weight and size limitation
Overweight / oversized
For each overweight piece
Extra charge
NZD 250 / HKD 1430
Weight and size limitation
An overweight piece of baggage is over 23kg / 50lbs and up to 32kg / 70lbs.

For pieces with a weight over 32kg / 70lbs, please contact our Customer Care.
Overweight / oversized
For each oversized piece
Extra charge
NZD 250 / HKD 1430
Weight and size limitation
An oversized piece of baggage is over 158cm / 62in and up to 203cm / 80in in
total dimension. Your bag’s total dimension is the sum of its width, height and
length.

For pieces with a weight over 203cm / 80in, please contact our Customer Care.


Fees are collected in the equivalent local currency.

How do I work out my extra baggage charge by piece?
 * If your ticketed baggage allowance is by piece and you bring more than your
   allowed number of piece or any extra pieces that results from repacking,
   there will be an extra baggage charge.
 * Please note that the weight of any single bag must not be over 32kg / 70lbs,
   and its total dimension (the sum of its width, height and length) must not
   exceed 203cm / 80in in length without prior approval from Cathay Pacific.

Please contact our Customer Care at least 3 working days if your bag cannot be
split and you need to travel with a bag this large.

Please note: the extra baggage charge information listed here is for Cathay
Pacific flights only. If you’re travelling on a codeshare flight or a flight
operated by another airline, please check carrier rules. 


YOUR FLIGHT ROUTE MEASURES BAGS BY WEIGHT

Take a look at the table below to work out which flight zones your flight
covers. Then you can work out how much your extra bag charge will be per
kilogram.

ZONE 1

Chinese Mainland, Macao SAR, Taiwan China
Central/East Asia: Japan, Kazakhstan, Mongolia, Russia (in Asia), South Korea

South East Asia: Cambodia, Indonesia, Laos, Malaysia, Myanmar, Philippines,
Singapore, Thailand, Vietnam

Selected routes:
 * Between Taiwan China and Japan/South Korea
 * Between Thailand and Singapore
 * Between United Arab Emirates and Bahrain

ZONE 2

South Asia: Bangladesh, India, Maldives, Nepal, Sri Lanka

ZONE 3

Middle East: Bahrain, Israel, Qatar, Saudi Arabia, United Arab Emirates

ZONE 4

South West Pacific: Australia, Fiji, New Zealand

Europe: Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany,
Hungary, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden,
Switzerland, United Kingdom

Africa: South Africa

Per kg From/to Hong Kong SAR From/to Zone 1 From/to Zone 2 From/to Zone 3
From/to Zone 4
Per kg
From/to Hong Kong SAR
From/to Hong Kong SAR
-
From/to Zone 1
USD 13
From/to Zone 2
USD 20
From/to Zone 3
USD 25
From/to Zone 4
USD 45
Per kg
From/to Zone 1
From/to Hong Kong SAR
USD 13
From/to Zone 1
USD 15
From/to Zone 2
USD 20
From/to Zone 3
USD 30
From/to Zone 4
USD 45
Per kg
From/to Zone 2
From/to Hong Kong SAR
USD 20
From/to Zone 1
USD 20
From/to Zone 2
USD 35
From/to Zone 3
USD 40
From/to Zone 4
USD 45
Per kg
From/to Zone 3
From/to Hong Kong SAR
USD 25
From/to Zone 1
USD 30
From/to Zone 2
USD 40
From/to Zone 3
USD 45
From/to Zone 4
USD 65
Per kg
From/to Zone 4
From/to Hong Kong SAR
USD 45
From/to Zone 1
USD 45
From/to Zone 2
USD 45
From/to Zone 3
USD 65
From/to Zone 4
USD 65

If your bags are within the weight allowance, but you have an extra piece, you
can work out how much your extra bag charge will be per piece.

Per piece From/to Hong Kong SAR From/to Zone 1 From/to Zone 2 From/to Zone 3
From/to Zone 4
Per piece
From/to Hong Kong SAR
From/to Hong Kong SAR
-
From/to Zone 1
USD 30
From/to Zone 2
USD 30
From/to Zone 3
USD 30
From/to Zone 4
USD 60
Per piece
From/to Zone 1
From/to Hong Kong SAR
USD 30
From/to Zone 1
USD 30
From/to Zone 2
USD 30
From/to Zone 3
USD 30
From/to Zone 4
USD 60
Per piece
From/to Zone 2
From/to Hong Kong SAR
USD 30
From/to Zone 1
USD 30
From/to Zone 2
USD 30
From/to Zone 3
USD 30
From/to Zone 4
USD 60
Per piece
From/to Zone 3
From/to Hong Kong SAR
USD 30
From/to Zone 1
USD 30
From/to Zone 2
USD 30
From/to Zone 3
USD 30
From/to Zone 4
USD 60
Per piece
From/to Zone 4
From/to Hong Kong SAR
USD 60
From/to Zone 1
USD 60
From/to Zone 2
USD 60
From/to Zone 3
USD 60
From/to Zone 4
USD 60

Please note: We will not accept a bag over 32kg / 70lbs in weight or 203cm /
80in long in total dimension without prior approval. Your bag’s total dimension
is the sum of its width, height and length.

Items that exceed the agreed size must be repacked into split-up units,
otherwise they will not be accepted on the flight. To avoid disappointment,
please contact our Customer Care at least 3 working days before you fly if your
bag is oversized and/or overweight.

Special arrangements can be made for sporting equipment, musical instruments,
travelling with pets, mobility aids, medical equipment and diplomatic baggage.

Fees are collected in the equivalent local currency.

How do I work out my extra baggage charge by weight?
 * If your ticketed baggage allowance is by weight (kg), simply subtract the
   weight of your free luggage allowance from the weight of your bag. The
   remaining difference will be charged per kilogram. If you’re travelling with
   multiple bags, their combined weight makes up your baggage allowance.
 * Any single bag weighing more than 32kg / 70lbs has to be split into lighter
   units. The extra weight will be charged by the kilogram.

Please contact our Customer Care at least 3 working days if your bag cannot be
split and you need to travel with a bag this large.


PURCHASING YOUR EXTRA ALLOWANCE


AT THE AIRPORT

Visit our Cathay Pacific service desk and speak to a member of our customer
service team. We accept payment by credit card or cash in the local currency.




PREPAID EXTRA BAGGAGE

Enjoy a discount of up to 10% when you purchase your extra baggage at least 24
hours before departure.

Find out more


MORE ABOUT BAGGAGE

 * Cabin baggage
 * Check in baggage
 * Controlled and banned items
 * Musical instruments
 * Sports equipment
 * Extra baggage charges
 * Oversized cabin baggage
 * Delayed and damaged baggage
 * Avalanche rescue backpack


HELPFUL LINKS


 * TRAVEL INSURANCE
   
   Enjoy peace of mind wherever the journey may take you with Chubb travel
   insurance


 * CONTACT US
   
   Speak to our friendly Customer Care team, who are on hand to answer your
   question.

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