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helpdesk.ctelo.com Open in urlscan Pro
52.59.113.236  Public Scan

Go To Rescan Add Verdict Report
Submitted URL: https://helpdesk.ctelo.com/
Effective URL: https://helpdesk.ctelo.com/support/home
Submission: On October 11 via automatic, source certstream-suspicious — Scanned from DE
 Behaviour Indicators
Similar DOM Content API
Verdicts

Summary

This website contacted 9 IPs in 2 countries across 7 domains to perform 25 HTTP transactions. The main IP is 52.59.113.236, located in Frankfurt am Main, Germany and belongs to AMAZON-02, US. The main domain is helpdesk.ctelo.com.
TLS certificate: Issued by R3 on October 11th 2021. Valid for: 3 months.
This is the only time helpdesk.ctelo.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
1 4 52.59.113.236 16509 (AMAZON-02)
8 18.66.112.115 16509 (AMAZON-02)
6 18.66.112.79 16509 (AMAZON-02)
1 2a00:1450:400... 15169 (GOOGLE)
1 13.32.121.110 16509 (AMAZON-02)
1 13.32.99.80 16509 (AMAZON-02)
1 52.57.113.147 16509 (AMAZON-02)
2 2a00:1450:400... 15169 (GOOGLE)
2 3.226.2.157 14618 (AMAZON-AES)
25 9
4    52.59.113.236 (Frankfurt am Main, Germany)

ASN16509 (AMAZON-02, US)
PTR: ec2-52-59-113-236.eu-central-1.compute.amazonaws.com
helpdesk.ctelo.com
8    18.66.112.115 (United States)

ASN16509 (AMAZON-02, US)
assets9.freshservice.com
assets1.freshservice.com
assets8.freshservice.com
assets4.freshservice.com
assets6.freshservice.com
6    18.66.112.79 (United States)

ASN16509 (AMAZON-02, US)
assets7.freshservice.com
assets5.freshservice.com
assets10.freshservice.com
assets3.freshservice.com
1    2a00:1450:4001:800::200a (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)
fonts.googleapis.com
1    13.32.121.110 (United States)

ASN16509 (AMAZON-02, US)
PTR: server-13-32-121-110.fra60.r.cloudfront.net
fe-perf-assets.freshworks.com
1    13.32.99.80 (United States)

ASN16509 (AMAZON-02, US)
PTR: server-13-32-99-80.fra60.r.cloudfront.net
cteloashelpdesk.euc-attachments.freshservice.com
1    52.57.113.147 (Frankfurt am Main, Germany)

ASN16509 (AMAZON-02, US)
PTR: ec2-52-57-113-147.eu-central-1.compute.amazonaws.com
ctelo.myfreshworks.com
2    2a00:1450:4001:811::2003 (Frankfurt am Main, Germany)

ASN15169 (GOOGLE, US)
fonts.gstatic.com
2    3.226.2.157 (Ashburn, United States)

ASN14618 (AMAZON-AES, US)
PTR: ec2-3-226-2-157.compute-1.amazonaws.com
rum.haystack.es
Domain Requested by
4 helpdesk.ctelo.com 1 redirects helpdesk.ctelo.com
3 assets3.freshservice.com helpdesk.ctelo.com
assets10.freshservice.com
3 assets9.freshservice.com helpdesk.ctelo.com
2 rum.haystack.es fe-perf-assets.freshworks.com
2 fonts.gstatic.com fonts.googleapis.com
2 assets8.freshservice.com helpdesk.ctelo.com
1 assets6.freshservice.com helpdesk.ctelo.com
1 ctelo.myfreshworks.com helpdesk.ctelo.com
1 cteloashelpdesk.euc-attachments.freshservice.com helpdesk.ctelo.com
1 assets4.freshservice.com helpdesk.ctelo.com
1 fe-perf-assets.freshworks.com helpdesk.ctelo.com
1 assets10.freshservice.com helpdesk.ctelo.com
1 assets1.freshservice.com helpdesk.ctelo.com
1 fonts.googleapis.com helpdesk.ctelo.com
1 assets5.freshservice.com helpdesk.ctelo.com
1 assets7.freshservice.com helpdesk.ctelo.com
25 16

This site contains no links.

Subject Issuer Validity Valid
helpdesk.ctelo.com
R3		 2021-10-11 -
2022-01-09		 3 months crt.sh
*.freshservice.com
Amazon		 2020-10-05 -
2021-11-06		 a year crt.sh
upload.video.google.com
GTS CA 1C3		 2021-09-13 -
2021-11-20		 2 months crt.sh
*.freshworks.com
Amazon		 2021-09-13 -
2022-10-12		 a year crt.sh
*.attachments.freshservice.com
Amazon		 2021-05-01 -
2022-05-30		 a year crt.sh
*.myfreshworks.com
Amazon		 2021-04-07 -
2022-05-06		 a year crt.sh
*.gstatic.com
GTS CA 1C3		 2021-09-13 -
2021-11-20		 2 months crt.sh
rum.haystack.es
Amazon		 2021-04-22 -
2022-05-21		 a year crt.sh

This page contains 1 frames:

Primary Page: https://helpdesk.ctelo.com/support/home
Frame ID: 43EF1BAAF65524C31A0AC20EFEC82ED9
Requests: 24 HTTP requests in this frame

Screenshot
Live screenshot
Full Image

Page Title

Support : CTELO AS

Page URL History Show full URLs

  1. https://helpdesk.ctelo.com/ HTTP 302
    https://helpdesk.ctelo.com/support/home Page URL

Detected technologies

Overall confidence: 100%
Detected patterns
  • <link[^>]* href=[^>]+fonts\.(?:googleapis|google)\.com

Page Statistics

25
Requests

100 %
HTTPS

22 %
IPv6

7
Domains

16
Subdomains

9
IPs

2
Countries

650 kB
Transfer

2516 kB
Size

3
Cookies

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

  1. https://helpdesk.ctelo.com/ HTTP 302
    https://helpdesk.ctelo.com/support/home Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

25 HTTP transactions

Resource
Path		 Size
x-fer		 Type
MIME-Type
Primary Request home
helpdesk.ctelo.com/support/
Redirect Chain
  • https://helpdesk.ctelo.com/
  • https://helpdesk.ctelo.com/support/home
40 KB
16 KB 		Document
General
Check archive.org
Download Go to
Full URL
https://helpdesk.ctelo.com/support/home
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
52.59.113.236 Frankfurt am Main, Germany, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-52-59-113-236.eu-central-1.compute.amazonaws.com
Software
fwe /
Resource Hash
fcc50d83ceb770934e79021a70925ec7a67442852c66726fe1b5921194922936
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Xss-Protection 1; mode=block

Request headers

:method
GET
:authority
helpdesk.ctelo.com
:scheme
https
:path
/support/home
pragma
no-cache
cache-control
no-cache
upgrade-insecure-requests
1
user-agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.63 Safari/537.36
accept-language
de-DE,de;q=0.9
accept
text/html,application/xhtml+xml,application/xml;q=0.9,image/avif,image/webp,image/apng,*/*;q=0.8,application/signed-exchange;v=b3;q=0.9
sec-fetch-site
none
sec-fetch-mode
navigate
sec-fetch-user
?1
sec-fetch-dest
document
accept-encoding
gzip, deflate, br
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.63 Safari/537.36
Accept-Language
de-DE,de;q=0.9

Response headers

date
Mon, 11 Oct 2021 17:45:11 GMT
content-type
text/html; charset=utf-8
status
200 OK
cache-control
no-store, max-age=0
x-ratelimit-limit
1800
x-ratelimit-reset
111021184501
strict-transport-security
max-age=31536000; includeSubDomains
referrer-policy
strict-origin-when-cross-origin
x-ratelimit-remaining
1798
x-xss-protection
1; mode=block
x-request-id
1425a532-0ba4-9f53-8fef-28fd5beee0f7
etag
W/"21ce6bf61094823890114dfce70ae04d"
x-frame-options
SAMEORIGIN
x-runtime
0.067648
x-content-type-options
nosniff
set-cookie
_itildesk_session=eDRFcXRVMThxOTFtdFhXbEdVd1hBUFozY2dTRnp1Sm9oK0JrQ3RHNFNOUG91SDN1SDVqZHBMWEZWTWNETEdTaEJvOUY1Vm1TNUs5Rm93bVpBMzk5NStVNGpGcm5kRUU0RDFOSzEwelhCZDh3K1FlWklsb0Zja3QyUkw5MDkzTjJydUtzRmZzZlVlRHRpMFVuelFua1hyT0xma2IzK1RXcjhRRVNHVC9wL2JJWlhLTWFaMHBsUUJrSjBYdzdpTUMyLS1ERERwZzhqNXFEWG9LUGdUMFJxQTlBPT0%3D--14a73a2f75948494d049937df9e6e9df71cb1072; path=/; HttpOnly; secure
content-encoding
gzip
x-envoy-upstream-service-time
73
x-trace-id
00-8c9e5f6bd140d93feff91a259a5b18ff-ad9d015c2609b5d8-01
server
fwe

Redirect headers

date
Mon, 11 Oct 2021 17:45:11 GMT
content-type
text/html; charset=utf-8
location
https://helpdesk.ctelo.com/support/home
status
302 Found
cache-control
no-cache, no-store, max-age=0, must-revalidate
strict-transport-security
max-age=31536000; includeSubDomains
referrer-policy
strict-origin-when-cross-origin
pragma
no-cache
x-xss-protection
1; mode=block
x-request-id
47cd5165-1d2e-4abe-8206-088947f1e9b9
x-runtime
0.011062
x-frame-options
SAMEORIGIN
x-content-type-options
nosniff
expires
Fri, 01 Jan 1990 00:00:00 GMT
x-envoy-upstream-service-time
15
x-trace-id
00-5d65549a2db712ee2e844942b85ef6b1-c39811d8dfb7868d-00
server
fwe
i18n-a72bf06ab1732d1d1c2ff56646d2e723ae14fd79a2b7570c7769c9d7b27cb878.js
assets9.freshservice.com/assets/cdn/ 		10 KB
4 KB 		Script
General
Check archive.org
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Full URL
https://assets9.freshservice.com/assets/cdn/i18n-a72bf06ab1732d1d1c2ff56646d2e723ae14fd79a2b7570c7769c9d7b27cb878.js
Requested by
Host: helpdesk.ctelo.com
URL: https://helpdesk.ctelo.com/support/home
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
18.66.112.115 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software
AmazonS3 /
Resource Hash
a72bf06ab1732d1d1c2ff56646d2e723ae14fd79a2b7570c7769c9d7b27cb878

Request headers

Accept-Language
de-DE,de;q=0.9
Referer
https://helpdesk.ctelo.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.63 Safari/537.36

Response headers

date
Sat, 10 Jul 2021 18:50:39 GMT
content-encoding
gzip
age
8031273
x-cache
Hit from cloudfront
content-length
3602
last-modified
Wed, 11 Mar 2020 09:33:17 GMT
server
AmazonS3
etag
"a906530368ce4c4d9591c863e99b8342"
x-amz-version-id
null
via
1.1 0162e02b2d0212054988a68716227dab.cloudfront.net (CloudFront)
cache-control
public, max-age=31557600
x-amz-cf-pop
FRA56-P5
accept-ranges
bytes
content-type
application/javascript
x-amz-cf-id
AlaaCwPpVlMiE7uP_-at3XhkffVtbJbzIPLkqOUp0B751b6gszS0ng==
expires
Wed, 10 Jun 2020 11:14:11 GMT
en-portal-dd53a74c393fc539fbc297f2d6e8b98df4c3ecafd029c9179d7379136f8faa24.js
assets7.freshservice.com/assets/cdn/i18n/ 		45 KB
13 KB 		Script
General
Check archive.org
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Full URL
https://assets7.freshservice.com/assets/cdn/i18n/en-portal-dd53a74c393fc539fbc297f2d6e8b98df4c3ecafd029c9179d7379136f8faa24.js
Requested by
Host: helpdesk.ctelo.com
URL: https://helpdesk.ctelo.com/support/home
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
18.66.112.79 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software
AmazonS3 /
Resource Hash
dd53a74c393fc539fbc297f2d6e8b98df4c3ecafd029c9179d7379136f8faa24

Request headers

Accept-Language
de-DE,de;q=0.9
Referer
https://helpdesk.ctelo.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.63 Safari/537.36

Response headers

date
Fri, 08 Oct 2021 13:51:16 GMT
content-encoding
gzip
age
273236
x-amz-server-side-encryption
AES256
x-cache
Hit from cloudfront
content-length
12324
last-modified
Fri, 08 Oct 2021 11:00:07 GMT
server
AmazonS3
etag
"e83466eb6e61dadc2efe69c2ed6557e8"
x-amz-version-id
uwoMHMHUEMT4m5DppqamVOt.ZXu69qdT
via
1.1 0341da327f4c4c49034aa07ebeeab1f1.cloudfront.net (CloudFront)
cache-control
public, max-age=31557600
x-amz-cf-pop
FRA56-P5
accept-ranges
bytes
content-type
application/javascript
x-amz-cf-id
LvOGP2hdk1hGnFCxblMCM1aBzsG2-hnbz-KQPTMF58H0kueg15S73g==
expires
Sat, 08 Oct 2022 17:00:06 GMT
theme.css
helpdesk.ctelo.com/support_v2/ 		492 KB
80 KB 		Stylesheet
General
Check archive.org
Download Go to
Full URL
https://helpdesk.ctelo.com/support_v2/theme.css?v=FS551623057483
Requested by
Host: helpdesk.ctelo.com
URL: https://helpdesk.ctelo.com/support/home
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
52.59.113.236 Frankfurt am Main, Germany, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-52-59-113-236.eu-central-1.compute.amazonaws.com
Software
fwe /
Resource Hash
87fe6c7816fd3b0be4a690f93b6c40b3cfba73769c628731717b172e8648c2b1
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Xss-Protection 1; mode=block

Request headers

:path
/support_v2/theme.css?v=FS551623057483
pragma
no-cache
cookie
_itildesk_session=eDRFcXRVMThxOTFtdFhXbEdVd1hBUFozY2dTRnp1Sm9oK0JrQ3RHNFNOUG91SDN1SDVqZHBMWEZWTWNETEdTaEJvOUY1Vm1TNUs5Rm93bVpBMzk5NStVNGpGcm5kRUU0RDFOSzEwelhCZDh3K1FlWklsb0Zja3QyUkw5MDkzTjJydUtzRmZzZlVlRHRpMFVuelFua1hyT0xma2IzK1RXcjhRRVNHVC9wL2JJWlhLTWFaMHBsUUJrSjBYdzdpTUMyLS1ERERwZzhqNXFEWG9LUGdUMFJxQTlBPT0%3D--14a73a2f75948494d049937df9e6e9df71cb1072
accept-encoding
gzip, deflate, br
accept-language
de-DE,de;q=0.9
user-agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.63 Safari/537.36
sec-fetch-mode
no-cors
accept
text/css,*/*;q=0.1
cache-control
no-cache
sec-fetch-dest
style
:authority
helpdesk.ctelo.com
referer
https://helpdesk.ctelo.com/support/home
:scheme
https
sec-fetch-site
same-origin
:method
GET
Accept-Language
de-DE,de;q=0.9
Referer
https://helpdesk.ctelo.com/support/home
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.63 Safari/537.36

Response headers

date
Mon, 11 Oct 2021 17:45:11 GMT
content-encoding
gzip
x-content-type-options
nosniff
status
200 OK
x-envoy-upstream-service-time
27
x-xss-protection
1; mode=block
x-request-id
0126c280-dd46-4818-bf6f-ecd79cb6b1c8
x-trace-id
00-ec98d013d8304ba8a7404bd4b588d449-ea3a908e1ef7c1e2-00
x-runtime
0.020719
referrer-policy
strict-origin-when-cross-origin
server
fwe
x-frame-options
SAMEORIGIN
etag
W/"6b3f4f5e30fdede3497ac66a40b472d3"
strict-transport-security
max-age=31536000; includeSubDomains
content-type
text/css; charset=utf-8
cache-control
max-age=5184000, public
set-cookie
_x_m=x_m; path=/; secure _x_w=7001; path=/; secure _itildesk_session=OGZObzdvWFhtUXlKOGZkeVdBaVVnYnFUVzIzdGtHU2xTR2kvSlRvcmhybkVrVExKNmtrRm02ZUlXTmRYM0ZXRDhNWEgzUzZBRGwvckNJNWlZbEVINGFYZXA0ZTdDNnRxaEhsSHRTb3FVZkUvK3hwQUxaQkZhR2pDemlSalBNMFl6VXRUcEMzV1hiZ2pENEpWdjBRamFiTyt4MlA2RXdNbzV6Z0llelZqbUUrSURpcGF0dEQ1cnFLM3hNOGRxMGdKLS1ESXZaWlFHbGNFQW5uaHN1Z21udmFBPT0%3D--92fd611c29ba1cb6b3d6226b01b50dcbe92bf1e1; path=/; HttpOnly; secure
csat-response-cd70c49a8f685f33768d94591a602d7b9b59dc46f8d52f58cf712dfc8db13bdb.css
assets5.freshservice.com/assets/cdn/ 		24 KB
5 KB 		Stylesheet
General
Check archive.org
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Full URL
https://assets5.freshservice.com/assets/cdn/csat-response-cd70c49a8f685f33768d94591a602d7b9b59dc46f8d52f58cf712dfc8db13bdb.css
Requested by
Host: helpdesk.ctelo.com
URL: https://helpdesk.ctelo.com/support/home
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
18.66.112.79 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software
AmazonS3 /
Resource Hash
cd70c49a8f685f33768d94591a602d7b9b59dc46f8d52f58cf712dfc8db13bdb

Request headers

Accept-Language
de-DE,de;q=0.9
Referer
https://helpdesk.ctelo.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.63 Safari/537.36

Response headers

date
Tue, 21 Sep 2021 11:35:57 GMT
content-encoding
gzip
age
1750155
x-amz-server-side-encryption
AES256
x-cache
Hit from cloudfront
content-length
4859
last-modified
Tue, 21 Sep 2021 08:32:10 GMT
server
AmazonS3
etag
"3b81e912aa4cd89558f3cce4f10646eb"
x-amz-version-id
WAjcgsnxinP8GvFDOU4QrdkKQEXmFl6O
via
1.1 98652de9f742fc1df9de714d921e14c3.cloudfront.net (CloudFront)
cache-control
public, max-age=31557600
x-amz-cf-pop
FRA56-P5
accept-ranges
bytes
content-type
text/css
x-amz-cf-id
WPrs3s6G4EonA3DanxXR3xmuu9dF1KZeYmIyedaOpx1pNswV_gCC8w==
expires
Wed, 21 Sep 2022 14:32:09 GMT
css2
fonts.googleapis.com/ 		6 KB
1 KB 		Stylesheet
General
Check archive.org
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Full URL
https://fonts.googleapis.com/css2?family=Roboto:wght@400;500;700&display=swap
Requested by
Host: helpdesk.ctelo.com
URL: https://helpdesk.ctelo.com/support/home
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:800::200a Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
ESF /
Resource Hash
084a7135a2401b36223c591e41b2b60f073ab6432a8db01e3aa12708bb92f73e
Security Headers
Name Value
Strict-Transport-Security max-age=31536000
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Xss-Protection 0

Request headers

Accept-Language
de-DE,de;q=0.9
Referer
https://helpdesk.ctelo.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.63 Safari/537.36

Response headers

strict-transport-security
max-age=31536000
content-encoding
gzip
x-content-type-options
nosniff
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
x-xss-protection
0
last-modified
Mon, 11 Oct 2021 17:04:35 GMT
server
ESF
date
Mon, 11 Oct 2021 17:45:11 GMT
x-frame-options
SAMEORIGIN
report-to
{"group":"AXrpQdfmR0fDhCOPhF1MuC4lh4qBOg6Nc66MCVJYeKk","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/encsid_AXrpQdfmR0fDhCOPhF1MuC4lh4qBOg6Nc66MCVJYeKk"}]}
content-type
text/css; charset=utf-8
access-control-allow-origin
*
cache-control
private, max-age=86400, stale-while-revalidate=604800
timing-allow-origin
*
link
<https://fonts.gstatic.com>; rel=preconnect; crossorigin
cross-origin-opener-policy-report-only
same-origin; report-to="AXrpQdfmR0fDhCOPhF1MuC4lh4qBOg6Nc66MCVJYeKk"
expires
Mon, 11 Oct 2021 17:45:11 GMT
en-9f13195691feeb07622ee48a747fa2b7961b9d8d2ee2a16589fb6f095452a751.js
assets1.freshservice.com/assets/cdn/support_v2_lang/ 		2 KB
1 KB 		Script
General
Check archive.org
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Wed, 08 Sep 2021 19:49:05 GMT
hero-right-c9436a67e35f1b48ad07c25448a409ee00b51f5423f36b41c7976c08077f61fd.svg
assets6.freshservice.com/assets/portal_v2/ 		13 KB
4 KB 		Image
General
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Full URL
https://assets6.freshservice.com/assets/portal_v2/hero-right-c9436a67e35f1b48ad07c25448a409ee00b51f5423f36b41c7976c08077f61fd.svg
Requested by
Host: helpdesk.ctelo.com
URL: https://helpdesk.ctelo.com/support_v2/theme.css?v=FS551623057483
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
18.66.112.115 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software
AmazonS3 /
Resource Hash
c9436a67e35f1b48ad07c25448a409ee00b51f5423f36b41c7976c08077f61fd

Request headers

Accept-Language
de-DE,de;q=0.9
Referer
https://helpdesk.ctelo.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.63 Safari/537.36

Response headers

date
Fri, 21 May 2021 05:00:32 GMT
content-encoding
gzip
age
12401080
x-cache
Hit from cloudfront
content-length
3518
last-modified
Tue, 08 Sep 2020 13:49:05 GMT
server
AmazonS3
etag
"011bc16cdcaa31fa1bca7d7df2bc698f"
x-amz-version-id
null
via
1.1 0162e02b2d0212054988a68716227dab.cloudfront.net (CloudFront)
cache-control
public, max-age=31557600
x-amz-cf-pop
FRA56-P5
accept-ranges
bytes
content-type
image/svg+xml
x-amz-cf-id
xPz70AToiJgufhlJ95AhXnW6cnSVJJ1rKWDblFt5nlzgpMLOEc8hzg==
expires
Wed, 08 Sep 2021 19:49:04 GMT
KFOlCnqEu92Fr1MmWUlfBBc4.woff2
fonts.gstatic.com/s/roboto/v29/ 		15 KB
16 KB 		Font
General
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Full URL
https://fonts.gstatic.com/s/roboto/v29/KFOlCnqEu92Fr1MmWUlfBBc4.woff2
Requested by
Host: fonts.googleapis.com
URL: https://fonts.googleapis.com/css2?family=Roboto:wght@400;500;700&display=swap
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:811::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
sffe /
Resource Hash
0eaeadb58e6995ba85eccb6198aaef77eeb1d4b66699e4e1f3fc10eb6adfcdb9
Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

Referer
https://fonts.googleapis.com/
Origin
https://helpdesk.ctelo.com
Accept-Language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.63 Safari/537.36

Response headers

date
Wed, 06 Oct 2021 16:31:40 GMT
x-content-type-options
nosniff
age
436411
content-security-policy-report-only
require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/apps-themes
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
15828
x-xss-protection
0
last-modified
Wed, 22 Sep 2021 16:13:28 GMT
server
sffe
report-to
{"group":"apps-themes","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/apps-themes"}]}
content-type
font/woff2
access-control-allow-origin
*
cache-control
public, max-age=31536000
accept-ranges
bytes
timing-allow-origin
*
cross-origin-opener-policy-report-only
same-origin; report-to="apps-themes"
expires
Thu, 06 Oct 2022 16:31:40 GMT
KFOmCnqEu92Fr1Mu4mxK.woff2
fonts.gstatic.com/s/roboto/v29/ 		15 KB
15 KB 		Font
General
Check archive.org
Download Go to
Full URL
https://fonts.gstatic.com/s/roboto/v29/KFOmCnqEu92Fr1Mu4mxK.woff2
Requested by
Host: fonts.googleapis.com
URL: https://fonts.googleapis.com/css2?family=Roboto:wght@400;500;700&display=swap
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
2a00:1450:4001:811::2003 Frankfurt am Main, Germany, ASN15169 (GOOGLE, US),
Reverse DNS
Software
sffe /
Resource Hash
cc46322d5c4d41da447f26f7fa714827f2ec9a112968c12ef5736c7494985eca
Security Headers
Name Value
X-Content-Type-Options nosniff
X-Xss-Protection 0

Request headers

Referer
https://fonts.googleapis.com/
Origin
https://helpdesk.ctelo.com
Accept-Language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.63 Safari/537.36

Response headers

date
Mon, 11 Oct 2021 17:27:37 GMT
x-content-type-options
nosniff
age
1054
content-security-policy-report-only
require-trusted-types-for 'script'; report-uri https://csp.withgoogle.com/csp/apps-themes
cross-origin-resource-policy
cross-origin
alt-svc
h3=":443"; ma=2592000,h3-29=":443"; ma=2592000,h3-T051=":443"; ma=2592000,h3-Q050=":443"; ma=2592000,h3-Q046=":443"; ma=2592000,h3-Q043=":443"; ma=2592000,quic=":443"; ma=2592000; v="46,43"
content-length
15688
x-xss-protection
0
last-modified
Wed, 22 Sep 2021 16:13:19 GMT
server
sffe
report-to
{"group":"apps-themes","max_age":2592000,"endpoints":[{"url":"https://csp.withgoogle.com/csp/report-to/apps-themes"}]}
content-type
font/woff2
access-control-allow-origin
*
cache-control
public, max-age=31536000
accept-ranges
bytes
timing-allow-origin
*
cross-origin-opener-policy-report-only
same-origin; report-to="apps-themes"
expires
Tue, 11 Oct 2022 17:27:37 GMT
glyphs-portal_bde7d0b01815665b301cb38548e40e0a.woff2
helpdesk.ctelo.com/assets/portal_v2/ 		4 KB
5 KB 		Font
General
Check archive.org
Download Go to
Full URL
https://helpdesk.ctelo.com/assets/portal_v2/glyphs-portal_bde7d0b01815665b301cb38548e40e0a.woff2
Requested by
Host: helpdesk.ctelo.com
URL: https://helpdesk.ctelo.com/support_v2/theme.css?v=FS551623057483
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
52.59.113.236 Frankfurt am Main, Germany, ASN16509 (AMAZON-02, US),
Reverse DNS
ec2-52-59-113-236.eu-central-1.compute.amazonaws.com
Software
fwe /
Resource Hash
04b648dd296371775c1de5c80a76448f4764f941eb3bf2c03fcbb7084904d92f

Request headers

sec-fetch-mode
cors
origin
https://helpdesk.ctelo.com
accept-encoding
gzip, deflate, br
accept-language
de-DE,de;q=0.9
sec-fetch-dest
font
cookie
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:path
/assets/portal_v2/glyphs-portal_bde7d0b01815665b301cb38548e40e0a.woff2
pragma
no-cache
user-agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.63 Safari/537.36
accept
*/*
cache-control
no-cache
:authority
helpdesk.ctelo.com
referer
https://helpdesk.ctelo.com/support_v2/theme.css?v=FS551623057483
:scheme
https
sec-fetch-site
same-origin
:method
GET
Referer
https://helpdesk.ctelo.com/support_v2/theme.css?v=FS551623057483
Origin
https://helpdesk.ctelo.com
Accept-Language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.63 Safari/537.36

Response headers

x-trace-id
00-8e42dcf3c4381374b878f7c6ef80c805-d95058e1cc2608a8-00
date
Mon, 11 Oct 2021 17:45:11 GMT
last-modified
Mon, 11 Oct 2021 10:36:09 GMT
server
fwe
etag
"61641399-10c4"
content-type
application/octet-stream
cache-control
max-age=315360000
x-envoy-upstream-service-time
2
accept-ranges
bytes
content-length
4292
x-request-id
db1ea539-1128-4914-b74b-977c60b85f87
expires
Thu, 09 Oct 2031 17:45:11 GMT
avatar-0579153fccd95dcc43104911c12bda1012a946e2c23cf0b14f20791389efa00b.svg
assets3.freshservice.com/assets/portal_v2/ 		1006 B
1017 B 		Image
General
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Full URL
https://assets3.freshservice.com/assets/portal_v2/avatar-0579153fccd95dcc43104911c12bda1012a946e2c23cf0b14f20791389efa00b.svg
Requested by
Host: helpdesk.ctelo.com
URL: https://helpdesk.ctelo.com/support/home
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
18.66.112.79 , United States, ASN16509 (AMAZON-02, US),
Reverse DNS
Software
AmazonS3 /
Resource Hash
0579153fccd95dcc43104911c12bda1012a946e2c23cf0b14f20791389efa00b

Request headers

Accept-Language
de-DE,de;q=0.9
Referer
https://helpdesk.ctelo.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.63 Safari/537.36

Response headers

date
Sat, 13 Feb 2021 09:01:03 GMT
content-encoding
gzip
age
20767449
x-cache
Hit from cloudfront
content-length
601
last-modified
Fri, 12 Jun 2020 03:20:37 GMT
server
AmazonS3
etag
"7463293a7de410a9b7989a4bf537439d"
x-amz-version-id
null
via
1.1 0341da327f4c4c49034aa07ebeeab1f1.cloudfront.net (CloudFront)
cache-control
public, max-age=31557600
x-amz-cf-pop
FRA56-P5
accept-ranges
bytes
content-type
image/svg+xml
x-amz-cf-id
mSrnRLeymPBn4VdKRge91Di6LkbUVqj0Aow4VMkzge-lRh-ub_h1ng==
expires
Sat, 12 Jun 2021 09:20:36 GMT
analytics
rum.haystack.es/freshservice/ 		0
0 		Fetch
General
Check archive.org
Download Go to
Full URL
https://rum.haystack.es/freshservice/analytics
Requested by
Host: fe-perf-assets.freshworks.com
URL: https://fe-perf-assets.freshworks.com/v2/analytics-2.0.0-beta.4.js
Protocol
HTTP/1.1
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
3.226.2.157 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-3-226-2-157.compute-1.amazonaws.com
Software
fwe /
Resource Hash

Request headers

Referer
https://helpdesk.ctelo.com/
x-auth-token
eb1e72921be822802ec8465f4fabd13b
Accept-Language
de-DE,de;q=0.9
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.63 Safari/537.36
Content-type
application/json

Response headers

X-Trace-Id
00-f3493f7a200c5fea3a67acd1114c197f-b99055c1ef999f82-00
Date
Mon, 11 Oct 2021 17:45:12 GMT
Server
fwe
Vary
Origin
X-Fw-Ratelimiting-Managed
false
Access-Control-Allow-Origin
https://helpdesk.ctelo.com
Access-Control-Allow-Credentials
true
X-Envoy-Upstream-Service-Time
1
Connection
keep-alive
X-Request-Id
dd223bd7-3738-498c-bd37-440b60dae5b4
analytics
rum.haystack.es/freshservice/ 		0
0 		Preflight
General
Check archive.org
Download Go to
Full URL
https://rum.haystack.es/freshservice/analytics
Protocol
HTTP/1.1
Server
3.226.2.157 Ashburn, United States, ASN14618 (AMAZON-AES, US),
Reverse DNS
ec2-3-226-2-157.compute-1.amazonaws.com
Software
fwe /
Resource Hash

Request headers

Accept
*/*
Access-Control-Request-Method
POST
Access-Control-Request-Headers
content-type,x-auth-token
Origin
https://helpdesk.ctelo.com
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/93.0.4577.63 Safari/537.36
Sec-Fetch-Mode
cors

Response headers

Date
Mon, 11 Oct 2021 17:45:12 GMT
Content-Length
0
Connection
keep-alive
Access-Control-Allow-Origin
https://helpdesk.ctelo.com
Access-Control-Allow-Credentials
true
Access-Control-Max-Age
1800
Access-Control-Allow-Methods
OPTIONS,POST
Access-Control-Allow-Headers
X-Requested-With,X-Auth-Token,Content-Type,Accept,Origin
X-Envoy-Upstream-Service-Time
1
X-Trace-Id
00-6be5512f5122e79d0b607b351682ff16-da0973c845d6e856-00
X-Fw-Ratelimiting-Managed
false
Server
fwe
X-Request-Id
288b5300-dece-415c-be6b-d33e4e5933a6

Verdicts & Comments Add Verdict or Comment

211 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| onbeforexrselect boolean| originAgentCluster object| portal object| I18n object| MODULE_NAME_PATTERN object| customTranslations undefined| USER_INFO object| PORTAL object| FEATURES object| TEMP_FLAGS object| LOGIN object| HOME_DATA object| PAGE_DATA object| ASSET_PATH undefined| IRIS_DATA object| DATE_FORMATS object| NOTIFICATIONS_DATA string| TICKET_SITE_KEY object| LAB_URL_LIST object| CLOUD_INTEGRATIONS string| BUSINESS_RULES_CDN string| CSAT_RESPONSE_CDN object| UTIL_DATA object| CUSTOM_PAGES number| HTTP_STATUS string| API_V2_PATH object| SIGNUP function| _classCallCheck function| _defineProperties function| _createClass function| FSAccordian function| AppMenuActions function| FSAttachments function| FSToastr function| SideModalActions function| TabMenu function| portalHeader function| replaceCustomTemplates function| setPageConfigs function| redirectToV1Layout function| announcementDetail function| announcementsList function| closeSideModal function| articleView function| ArticlesList function| articlesList function| clearArticlesList function| CatalogList function| catalogList function| destroyCatalogList function| catalogImgErr function| clearChangeList function| home function| Login function| login function| notFound function| passwordReset function| portalSearch function| portalSearchPage function| closePortalSearch function| ProfileEdit function| profileEdit function| ServiceRequestCatalog function| serviceRequest function| clearBusinessRules function| Signup function| signup function| solutionHome function| destroySolutionHome function| clearTicketList function| ticketNew function| closeAssociateAsset function| ticketShow function| assoAssetInit function| updateAssetCount function| getSelectedAsset function| addEventRmvAsset function| showFlashMessages function| unescapeHtml function| setPageName function| mimicPageChange function| hasAccess function| updateNavStatus function| executeTimeAgo function| roundToTwo function| getFileSize function| performServerCall function| handleError function| shift function| unique_code function| fsImageHandler function| conv_imgerror function| setRandomId function| debounce function| Template function| getQueryString function| getServiceItemLocations function| getParameterByName function| invokeFroala function| getTimeFormat function| getDateFormat function| getTime function| addSwitchPortalMenuEvent function| escapeHtml function| initGlobalMethods function| imageTagConstructor function| setAria function| toggleAria function| triggerFSEvent function| triggerEvent function| DateInterval function| getFormatedDate function| PortalTabs function| isValidEmail function| iFrameRequest object| custom_helper function| $t function| NestedField function| $H object| SimpleSwitch function| Sticky object| AppMenu function| FSModal function| FsPageless function| FsPagination object| DEFAULT_POWER_SELECT_CONFIG function| PowerSelect object| SideModal object| API_URLS object| API_DATA_KEYS object| FS_DATE_FORMATS object| FROALA_OPTIONS object| LOGIN_FORM_VALIDATION object| FORGOT_FORM_VALIDATION object| MENU_ENTRIES object| REQUEST_MENU object| NAV_PAGE_MAP object| CARDS object| PAGE_URLS number| PROMISE_TIMEOUT object| CURR_PAGE_CONTEXT number| CURR_RANDOM number| ATTACHMENT_LIMIT number| TIME_CONSTANT object| GLOBAL_SEARCH boolean| CUSTOM_EVENTS_ON_JQUERY object| PAGE_NAME object| UNAUTH_PAGES object| EXCL_UNAUTH object| CLOUD_CONSTANT object| V2_SKINNED_PAGE_TOKENS object| PAGINATE_CALLBACKS object| LAYOUT_TEMPLATES object| PAGES_TEMPLATES object| PARTIALS object| DOC_BODY object| PAGE_MAIN function| Router boolean| FWAnalyticsSequentialPageLoad undefined| announcementCtx function| approvalList object| CHANGE_SORT function| changeList object| EXECPTIONAL_PAGES object| TICKET_SORT function| ticketList function| incidentDynamicSections function| requesterFieldBuilder object| DEAFULT_TICKET_BUILDER_OPTIONS function| TicketFieldsBuilder function| ticketForm object| businessRulesFormValidator function| ticketUpdate undefined| LOCATIONS function| getParams object| NORMAL_KEY_TARGETS object| KEYS function| a11yFocusHelper object| FSEVENTS object| DEFAULT_EVENT_OPTS boolean| n object| DateUtils object| GLOBAL_CONTEXT_FOR_TEMPLATES object| COMPONENT_TEMPLATES string| _partial object| PortalFormBuilder function| DatePicker function| DatePickerDay function| CalendarButtonInput function| TimePicker function| $ function| jQuery object| $LAB object| Handlebars function| FroalaEditor object| HBSUtils object| HandlebarsTemplates function| page function| Minigrid object| NAV_MENU object| portalUtils object| A11yFocusHelper function| ParentChildAutoFillHelper object| analyticsCollectorConfig object| FW_RUM number| ANALYTICS_INTERFACE_HISTORY_LENGTH function| parcelRequire object| FW_RUM_SSR_ADAPTER string| href string| pathname object| fsCryptoJS

3 Cookies

Domain/Path Name / Value
helpdesk.ctelo.com/ Name: _x_m
Value: x_m
helpdesk.ctelo.com/ Name: _x_w
Value: 7001
helpdesk.ctelo.com/ Name: _itildesk_session
Value: OGZObzdvWFhtUXlKOGZkeVdBaVVnYnFUVzIzdGtHU2xTR2kvSlRvcmhybkVrVExKNmtrRm02ZUlXTmRYM0ZXRDhNWEgzUzZBRGwvckNJNWlZbEVINGFYZXA0ZTdDNnRxaEhsSHRTb3FVZkUvK3hwQUxaQkZhR2pDemlSalBNMFl6VXRUcEMzV1hiZ2pENEpWdjBRamFiTyt4MlA2RXdNbzV6Z0llelZqbUUrSURpcGF0dEQ1cnFLM3hNOGRxMGdKLS1ESXZaWlFHbGNFQW5uaHN1Z21udmFBPT0%3D--92fd611c29ba1cb6b3d6226b01b50dcbe92bf1e1

1 Console Messages

Source Level URL
Text
network error URL: https://ctelo.myfreshworks.com/api/v2/users/321940861674567330/image?variant=SMALL
Message:
Failed to load resource: the server responded with a status of 401 (Unauthorized)

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Content-Type-Options nosniff
X-Frame-Options SAMEORIGIN
X-Xss-Protection 1; mode=block

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

assets1.freshservice.com
assets10.freshservice.com
assets3.freshservice.com
assets4.freshservice.com
assets5.freshservice.com
assets6.freshservice.com
assets7.freshservice.com
assets8.freshservice.com
assets9.freshservice.com
ctelo.myfreshworks.com
cteloashelpdesk.euc-attachments.freshservice.com
fe-perf-assets.freshworks.com
fonts.googleapis.com
fonts.gstatic.com
helpdesk.ctelo.com
rum.haystack.es
13.32.121.110
13.32.99.80
18.66.112.115
18.66.112.79
2a00:1450:4001:800::200a
2a00:1450:4001:811::2003
3.226.2.157
52.57.113.147
52.59.113.236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