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For more information on COVID-19, please click here


OUR SERVICES


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WHAT OUR PARTNERS SAY

> The best consolidator out there. We have been working with them for years and
> always have great service, support and most importantly pricing. Thank you
> everyone at the Sky Bird team for being there for us during great times and
> difficult times.



CHARLIE



> I would like a moment to thank Sonu for taking time on the weekend in
> processing our refunds. We could not have done it without your expertise. I
> really appreciate all your efforts and help in sorting out PNR's and bringing
> them to closure. THANK YOU SO MUCH.



EVON



> I have always been pleased with the service I receive from Mohamed and the
> ticketing team. However, Mohamed's professionalism and ability to get to the
> bottom of the situation quickly exceeded my expectations, such a commitment to
> great customer service and great communication skills are to be commended. You
> can be sure that I will continue to do business with Sky Bird because of the
> great team and employees you have.
> 
>  



MR. DIAB



> I am so impressed and grateful for Umesh out of the Chicago office. I
> sometimes have a hard time getting in touch with anyone, but Umesh contacted
> me and followed through on everything until we got my ticketing issue
> resolved. I’m extremely happy I have a direct, detail-oriented, and
> professional contact at Sky Bird. Please don't lose him!



APRIL



> Summing it up in one word “AMAZING”
> 
> I’ve been a travel agency owner since 1982 when I opened a franchise office
> for International Tours in San Antonio, TX.  I have dealt with other air
> consolidators during my 39 years in Travel Industry.  I recognize talent and
> excellent service when I see it.  I just wanted you to know what an excellent
> job Yogesh Prajapati has done for my group in arranging their air travel to
> and from JNB.  The Group was heading to South Africa on a hunting trip and
> most passengers were young and inexperienced travelers.  Yogesh found not only
> the best schedule and fares but continued to provide additional, helpful
> information to keep me abreast so I could relay messages to the group. Yogesh
> answered all questions promptly and with a smile. Skybird Travel is blessed to
> have him on its staff.



VASU



> When the pandemic started, it was a nightmare trying to get a refund from Love
> Holidays. Every time we tried to contact Love Holidays to resolve the issue,
> we were met with a disconnected email address or invalid phone number. I
> finally found Sky Bird Travel where Anita came into the picture and provided
> us with service above and beyond. She went through the process of helping us
> with the Love Holidays issue and kept us informed along the way. I’m not
> interested in doing business with Love Holidays, but will do travel through
> Sky Bird simply because of Anita.  Thank you!



ROBERT



> Bindu is the absolute best! These are challenging times for those in the
> travel industry (as they are for everyone) and I don’t honestly know how I
> would be coping without Bindu’s support. As you know, these days we usually
> work on a single reservation two or three times because of all the
> cancellations and schedule changes. We both know that we are totally
> accessible to each other and this really helps, especially when dealing with a
> particularly difficult reservation. I so appreciate Bindu’s professionalism
> and always going the extra step to help our clients.
> 
>  



JILL



> Last night, at midnight, when my clients did not have correct COVID Test and
> were denied boarding, their clinic told them incorrectly that they could
> travel with Rapid Test. Archana came to the rescue at midnight and saved the
> day by reissuing tickets and getting clients back on their way to their Tour
> of Egypt. A Big Thank You Archana!



BINOD



> Bindu, thank you so much for helping my MEDA passenger on a recent flight. As
> my passenger needed oxygen during the flight, you stayed on top of it by
> communicating with Air India on a regular basis to make sure all the paperwork
> was on track. The passenger’s relative told me she was so happy and thankful
> for how efficiently everything was handled. Thank you so much for your work
> and professionalism.



SUHASH



> I have so much appreciation for the excellent help and support I get from the
> Sky Bird Travel team in Chicago. Every member of this office – from Umesh,
> Vikram, Dee, Cameron, and Zakiuddin – is extremely courteous, knowledgeable,
> and helpful. Their attention to detail, great communication skills, and ready
> smile make them a pleasure to work with. I’ve worked with other consolidators,
> but Sky Bird Travel & Tours is the best. Please keep up your good work.



MAZHER



> On behalf of the VASH Vacations, I would like to appreciate Anita and her team
> for all their help and support.  You've been right there, helping out wherever
> and whenever needed for these past few months. I sincerely thank you for your
> impeccable leadership skills. I am look forward to continue working with you
> and your team in the future.



VASH VACATIONS



> On behalf of all of us in the Cathay Pacific Airways family, Asad and I would
> like to congratulate Sky Bird Travel for achieving ISO certification! That is
> indeed fantastic news! Sky Bird has displayed consistent quality in all of its
> services to meet the expectations of Cathay Pacific Airways.  We extend our
> sincere thanks to the entire Sky Bird team for their partnership with, and
> support of Cathay Pacific.  We greatly value the trust Sky Bird places in
> Cathay Pacific to safely, and comfortably, transport their customers’ clients
> all over the world.  We do not take this responsibility lightly, and know that
> our partners hold us to an equally high service delivery standard as obtained
> through the ISO certification body. We look forward to continue to grow our
> already strong partnership with Sky Bird Travel.  Congratulations on the
> amazing achievement!
> 
>  



SEBASTIEN

Cathay Pacific Commercial Team (Americas)


> Thank you all for your help for an Air India passenger who got stuck at EWR
> airport. I feel so proud to work with such a wonderful and helpful team at any
> given time. Really appreciate all your help and efforts.



SUHASH



> Vijay has gone beyond the call of duty and helped me immensely. His
> determination, motivation, and inspiration is a welcome addition to me and is
> truly appreciated.



MANJU



> It is such an honor for me personally to work with a group of great
> professionals…Hats off! I look forward to seeing you and your team soon.



LOUIS DE JOUX’S DIRECTOR, LEISURE SALES & SPECIALTY CHANNELS

American Airlines


> Heartiest congratulations on achieving ISO re-certification. We are so glad to
> be associated with a company which shares values of excellence as us.



JOEY SEOW, REGIONAL VICE PRESIDENT

Singapore Airlines


> Your hotel provider is fantastic. I've been using EZBookpro and HotelsPro and
> yours is superior. Your pricing was at least 10% less than either of my other
> engines with full commission. My client and I were both really happy. I'm
> excited to try your car rental options when the need arises. With your flight
> engine and Marina’s help, I am one happy camper. Your company is definitely
> one of my favorites.



JEAN



> I am very impressed with your sales and ticketing staff's outstanding
> performance in these overwhelming and very challenging times. Supriya, Mizan,
> and Archana, as well as every ticketing support member, have been
> super cooperative, calm, collected, and extremely professional in performing
> their duties under enormous work pressure. The least I can do in this
> financial crisis, from my end, is to accept the increase of refund and change
> of date fee from USD $10 to USD $25. Thank you.



YASMIN



> As you know these past 10 weeks were the worst for the travel industry since
> 9/11. But we at Let’s Travel Adonay would sincerely like to thank you, and
> your staff of the South Eastern region, for the excellent support we received
> throughout these difficult times. I also want to extend our sincerest
> gratitude to Gloria, who had all the necessary patience and professionalism in
> dealing with us and the airlines. Please keep up the good work.



ZULAYME



> The Atlanta office has really proved your worth to us and we appreciate it
> so much.



NANCY



> I would just like to say that I appreciate the hard work of the all the
> agents, especially the Manila Team. There were some that disappointed me, but
> most exceeded my expectations. I know that especially during the height of the
> cancellations, everyone felt that they were walking on egg shells, but some
> Manila agents surprised me with their work ethics and dedication. I would
> particularity like to commend Ms.Tin, Camille, Maffy, Andrew, Dave, Paulo and
> Eli. Thanks for your hard work, I appreciate you all.



MAIKA



> COVID-19 has been such a challenge for everyone in the travel industry. Even
> though there are times when I feel discouraged, the support that I have been
> getting from Willie, the Manila team,and everyone at Sky Bird has truly been a
> source of strength and encouragement. They have all been patient with me and
> my customers, even if I know at times they are overwhelmed as well. They
> always provide the friendly, sincere,and top notch service that I have been
> used to after working with them for several years. Just as I am an advocate
> for my customers, the team at Sky Bird has been my advocate when dealing with
> the airlines and helping me understand the rapidly changing waivers that come
> out on a regular basis. I truly pray that after all this is over, that we will
> thrive and continue to offer the best value and service to all of  customers.



ALMIRA



> I am writing to express my gratitude and a million thanks for the great
> efforts of you and your dedicated team. Their highly efficient work helped to
> successfully book 700 tickets for students at this critical juncture, which
> seemed nearly impossible given the time constraints. Once again, I greatly
> appreciate and thank you all especially Archana, Mizan, and Heena and your
> back office ticketing team who worked day and night to meet the urgent
> requirements of critical deadlines. Truly, without the extraordinary work
> efforts of these people, we could not have returned the students safely to
> their home countries. Thanks again for your great support.



RAVI



> I am so blessed for having Sky Bird Travel as my airline consolidator. Thanks
> to all the agents, especially Willie, Maffy, and Ethel. They are really
> dedicated employees, especially in times like these. Thank you so much.



LUCHIE



> I would like to commend Ethel for a job well done. Her dedication and hard
> work has helped my elderly passengers re-book a flight. Ethel patiently waited
> for over two hours on hold to solve our problem. My passengers are very
> thankful to be back home. Ethel’s skill is a feat to be thankful for.



NONA



> I want to sing the praises of May. She is helping me through all the changes
> and extra work required at this time. And she is doing it with a good
> attitude. She has shown expertise that I have depended on even before this.  I
> hope the company recognizes what a treasure she is for for travel agents.



EILEEN



> I wanted to let you all know that I am very appreciative of the hard work you
> all are putting in during this time. I must say that I have never had a bad
> experience with anyone at the office. Thank you especially to Sheetal, Binoy,
> Paul, and Ash. Great agents and great service. Thanks again.



HEMALI



> I am very happy with the service provided by the Manila Desk. Everyone is very
> eager to help and knowledgeable. I can always rely on the agents for help with
> every issue. My calls are always returned and my needs promptly serviced. I am
> sometimes even reminded if I forget about a deadline or an issue about a
> client I have to resolve. I don't usually get this kind of attention anywhere
> else so I consider it valuable for my business.  One other good thing about
> Manila desk is someone is always available day and late at night.



VICKY



> I wanted to applaud the hard work of the employees. We are all going through
> difficult times due to COVID-19. Despite the roadblocks this virus has caused,
> the Manila team has done an amazing job keeping everything organized and
> informative, especially Jhoanna, Maffy, and Cora. They have been my go-to
> people for all my travel endeavors and requests. They all have remained calm,
> patient, and made this situation so much easier. They are always efficient,
> responsive, and hard-working. This team is a true asset.



ESTER



> You guys are doing an EXCELLENT job during current COVID-19 outbreak! The team
> quickly answers the phone and resolves problem regarding refunds and
> rebooking. Hats off!



GIRISH



> Paul and Ash provide awesome service beyond expectation. I am so grateful for
> their care and professional manner. Thank you for all you do! I am so grateful
> to do business with you.



NANCY



> Just want to let you know that I appreciate the service most especially during
> these tough times. I was on hold with another company for about 2-3 hours but
> no live person came to assist. My business partners and I are blessed to have
> a company that we can count on during this time when everything is uncertain.
> Being able to talk to a live person when you need help is priceless. So I want
> to extend my sincerest thanks to you, Willie, and to all your colleagues who
> have been ever-ready to assist us. Your help makes life a lot easier for us. 
> Thank you.



MARION



> Willie, COVID-19 has been such a challenge for everyone in the travel
> industry.  Even though there are times when I feel discouraged, the support
> that I have been getting from Willie, the Manila team, and everyone at Sky
> Bird has truly been a source of strength and encouragement.  They have all
> been patient with me and my customers, even if I know at times they are
> overwhelmed as well.  They always provide the friendly, sincere, and top notch
> service that I have been used to after working with them for several years. 
> Just as I am an advocate for my customers, the team at Sky Bird has been my
> advocate when dealing with the airlines and helping me understand the rapidly
> changing waivers that come out on a regular basis.  I truly pray that after
> all this is over, that we will thrive and continue to offer the best value and
> service to all of our customers.



ALMIRA



> The best consolidator out there. We have been working with them for years and
> always have great service, support and most importantly pricing. Thank you
> everyone at the Sky Bird team for being there for us during great times and
> difficult times.



CHARLIE



> I would like a moment to thank Sonu for taking time on the weekend in
> processing our refunds. We could not have done it without your expertise. I
> really appreciate all your efforts and help in sorting out PNR's and bringing
> them to closure. THANK YOU SO MUCH.



EVON



> I have always been pleased with the service I receive from Mohamed and the
> ticketing team. However, Mohamed's professionalism and ability to get to the
> bottom of the situation quickly exceeded my expectations, such a commitment to
> great customer service and great communication skills are to be commended. You
> can be sure that I will continue to do business with Sky Bird because of the
> great team and employees you have.
> 
>  



MR. DIAB



> I am so impressed and grateful for Umesh out of the Chicago office. I
> sometimes have a hard time getting in touch with anyone, but Umesh contacted
> me and followed through on everything until we got my ticketing issue
> resolved. I’m extremely happy I have a direct, detail-oriented, and
> professional contact at Sky Bird. Please don't lose him!



APRIL



> Summing it up in one word “AMAZING”
> 
> I’ve been a travel agency owner since 1982 when I opened a franchise office
> for International Tours in San Antonio, TX.  I have dealt with other air
> consolidators during my 39 years in Travel Industry.  I recognize talent and
> excellent service when I see it.  I just wanted you to know what an excellent
> job Yogesh Prajapati has done for my group in arranging their air travel to
> and from JNB.  The Group was heading to South Africa on a hunting trip and
> most passengers were young and inexperienced travelers.  Yogesh found not only
> the best schedule and fares but continued to provide additional, helpful
> information to keep me abreast so I could relay messages to the group. Yogesh
> answered all questions promptly and with a smile. Skybird Travel is blessed to
> have him on its staff.



VASU



> When the pandemic started, it was a nightmare trying to get a refund from Love
> Holidays. Every time we tried to contact Love Holidays to resolve the issue,
> we were met with a disconnected email address or invalid phone number. I
> finally found Sky Bird Travel where Anita came into the picture and provided
> us with service above and beyond. She went through the process of helping us
> with the Love Holidays issue and kept us informed along the way. I’m not
> interested in doing business with Love Holidays, but will do travel through
> Sky Bird simply because of Anita.  Thank you!



ROBERT



> Bindu is the absolute best! These are challenging times for those in the
> travel industry (as they are for everyone) and I don’t honestly know how I
> would be coping without Bindu’s support. As you know, these days we usually
> work on a single reservation two or three times because of all the
> cancellations and schedule changes. We both know that we are totally
> accessible to each other and this really helps, especially when dealing with a
> particularly difficult reservation. I so appreciate Bindu’s professionalism
> and always going the extra step to help our clients.
> 
>  



JILL



> Last night, at midnight, when my clients did not have correct COVID Test and
> were denied boarding, their clinic told them incorrectly that they could
> travel with Rapid Test. Archana came to the rescue at midnight and saved the
> day by reissuing tickets and getting clients back on their way to their Tour
> of Egypt. A Big Thank You Archana!



BINOD



> Bindu, thank you so much for helping my MEDA passenger on a recent flight. As
> my passenger needed oxygen during the flight, you stayed on top of it by
> communicating with Air India on a regular basis to make sure all the paperwork
> was on track. The passenger’s relative told me she was so happy and thankful
> for how efficiently everything was handled. Thank you so much for your work
> and professionalism.



SUHASH



> I have so much appreciation for the excellent help and support I get from the
> Sky Bird Travel team in Chicago. Every member of this office – from Umesh,
> Vikram, Dee, Cameron, and Zakiuddin – is extremely courteous, knowledgeable,
> and helpful. Their attention to detail, great communication skills, and ready
> smile make them a pleasure to work with. I’ve worked with other consolidators,
> but Sky Bird Travel & Tours is the best. Please keep up your good work.



MAZHER



> On behalf of the VASH Vacations, I would like to appreciate Anita and her team
> for all their help and support.  You've been right there, helping out wherever
> and whenever needed for these past few months. I sincerely thank you for your
> impeccable leadership skills. I am look forward to continue working with you
> and your team in the future.



VASH VACATIONS



> On behalf of all of us in the Cathay Pacific Airways family, Asad and I would
> like to congratulate Sky Bird Travel for achieving ISO certification! That is
> indeed fantastic news! Sky Bird has displayed consistent quality in all of its
> services to meet the expectations of Cathay Pacific Airways.  We extend our
> sincere thanks to the entire Sky Bird team for their partnership with, and
> support of Cathay Pacific.  We greatly value the trust Sky Bird places in
> Cathay Pacific to safely, and comfortably, transport their customers’ clients
> all over the world.  We do not take this responsibility lightly, and know that
> our partners hold us to an equally high service delivery standard as obtained
> through the ISO certification body. We look forward to continue to grow our
> already strong partnership with Sky Bird Travel.  Congratulations on the
> amazing achievement!
> 
>  



SEBASTIEN

Cathay Pacific Commercial Team (Americas)


> Thank you all for your help for an Air India passenger who got stuck at EWR
> airport. I feel so proud to work with such a wonderful and helpful team at any
> given time. Really appreciate all your help and efforts.



SUHASH



> Vijay has gone beyond the call of duty and helped me immensely. His
> determination, motivation, and inspiration is a welcome addition to me and is
> truly appreciated.



MANJU



> It is such an honor for me personally to work with a group of great
> professionals…Hats off! I look forward to seeing you and your team soon.



LOUIS DE JOUX’S DIRECTOR, LEISURE SALES & SPECIALTY CHANNELS

American Airlines


> Heartiest congratulations on achieving ISO re-certification. We are so glad to
> be associated with a company which shares values of excellence as us.



JOEY SEOW, REGIONAL VICE PRESIDENT

Singapore Airlines


> Your hotel provider is fantastic. I've been using EZBookpro and HotelsPro and
> yours is superior. Your pricing was at least 10% less than either of my other
> engines with full commission. My client and I were both really happy. I'm
> excited to try your car rental options when the need arises. With your flight
> engine and Marina’s help, I am one happy camper. Your company is definitely
> one of my favorites.



JEAN



> I am very impressed with your sales and ticketing staff's outstanding
> performance in these overwhelming and very challenging times. Supriya, Mizan,
> and Archana, as well as every ticketing support member, have been
> super cooperative, calm, collected, and extremely professional in performing
> their duties under enormous work pressure. The least I can do in this
> financial crisis, from my end, is to accept the increase of refund and change
> of date fee from USD $10 to USD $25. Thank you.



YASMIN



> As you know these past 10 weeks were the worst for the travel industry since
> 9/11. But we at Let’s Travel Adonay would sincerely like to thank you, and
> your staff of the South Eastern region, for the excellent support we received
> throughout these difficult times. I also want to extend our sincerest
> gratitude to Gloria, who had all the necessary patience and professionalism in
> dealing with us and the airlines. Please keep up the good work.



ZULAYME



> The Atlanta office has really proved your worth to us and we appreciate it
> so much.



NANCY



> I would just like to say that I appreciate the hard work of the all the
> agents, especially the Manila Team. There were some that disappointed me, but
> most exceeded my expectations. I know that especially during the height of the
> cancellations, everyone felt that they were walking on egg shells, but some
> Manila agents surprised me with their work ethics and dedication. I would
> particularity like to commend Ms.Tin, Camille, Maffy, Andrew, Dave, Paulo and
> Eli. Thanks for your hard work, I appreciate you all.



MAIKA



> COVID-19 has been such a challenge for everyone in the travel industry. Even
> though there are times when I feel discouraged, the support that I have been
> getting from Willie, the Manila team,and everyone at Sky Bird has truly been a
> source of strength and encouragement. They have all been patient with me and
> my customers, even if I know at times they are overwhelmed as well. They
> always provide the friendly, sincere,and top notch service that I have been
> used to after working with them for several years. Just as I am an advocate
> for my customers, the team at Sky Bird has been my advocate when dealing with
> the airlines and helping me understand the rapidly changing waivers that come
> out on a regular basis. I truly pray that after all this is over, that we will
> thrive and continue to offer the best value and service to all of  customers.



ALMIRA



> I am writing to express my gratitude and a million thanks for the great
> efforts of you and your dedicated team. Their highly efficient work helped to
> successfully book 700 tickets for students at this critical juncture, which
> seemed nearly impossible given the time constraints. Once again, I greatly
> appreciate and thank you all especially Archana, Mizan, and Heena and your
> back office ticketing team who worked day and night to meet the urgent
> requirements of critical deadlines. Truly, without the extraordinary work
> efforts of these people, we could not have returned the students safely to
> their home countries. Thanks again for your great support.



RAVI



> I am so blessed for having Sky Bird Travel as my airline consolidator. Thanks
> to all the agents, especially Willie, Maffy, and Ethel. They are really
> dedicated employees, especially in times like these. Thank you so much.



LUCHIE



> I would like to commend Ethel for a job well done. Her dedication and hard
> work has helped my elderly passengers re-book a flight. Ethel patiently waited
> for over two hours on hold to solve our problem. My passengers are very
> thankful to be back home. Ethel’s skill is a feat to be thankful for.



NONA



> I want to sing the praises of May. She is helping me through all the changes
> and extra work required at this time. And she is doing it with a good
> attitude. She has shown expertise that I have depended on even before this.  I
> hope the company recognizes what a treasure she is for for travel agents.



EILEEN



> I wanted to let you all know that I am very appreciative of the hard work you
> all are putting in during this time. I must say that I have never had a bad
> experience with anyone at the office. Thank you especially to Sheetal, Binoy,
> Paul, and Ash. Great agents and great service. Thanks again.



HEMALI



> I am very happy with the service provided by the Manila Desk. Everyone is very
> eager to help and knowledgeable. I can always rely on the agents for help with
> every issue. My calls are always returned and my needs promptly serviced. I am
> sometimes even reminded if I forget about a deadline or an issue about a
> client I have to resolve. I don't usually get this kind of attention anywhere
> else so I consider it valuable for my business.  One other good thing about
> Manila desk is someone is always available day and late at night.



VICKY



> I wanted to applaud the hard work of the employees. We are all going through
> difficult times due to COVID-19. Despite the roadblocks this virus has caused,
> the Manila team has done an amazing job keeping everything organized and
> informative, especially Jhoanna, Maffy, and Cora. They have been my go-to
> people for all my travel endeavors and requests. They all have remained calm,
> patient, and made this situation so much easier. They are always efficient,
> responsive, and hard-working. This team is a true asset.



ESTER



> You guys are doing an EXCELLENT job during current COVID-19 outbreak! The team
> quickly answers the phone and resolves problem regarding refunds and
> rebooking. Hats off!



GIRISH



> Paul and Ash provide awesome service beyond expectation. I am so grateful for
> their care and professional manner. Thank you for all you do! I am so grateful
> to do business with you.



NANCY



> Just want to let you know that I appreciate the service most especially during
> these tough times. I was on hold with another company for about 2-3 hours but
> no live person came to assist. My business partners and I are blessed to have
> a company that we can count on during this time when everything is uncertain.
> Being able to talk to a live person when you need help is priceless. So I want
> to extend my sincerest thanks to you, Willie, and to all your colleagues who
> have been ever-ready to assist us. Your help makes life a lot easier for us. 
> Thank you.



MARION



> Willie, COVID-19 has been such a challenge for everyone in the travel
> industry.  Even though there are times when I feel discouraged, the support
> that I have been getting from Willie, the Manila team, and everyone at Sky
> Bird has truly been a source of strength and encouragement.  They have all
> been patient with me and my customers, even if I know at times they are
> overwhelmed as well.  They always provide the friendly, sincere, and top notch
> service that I have been used to after working with them for several years. 
> Just as I am an advocate for my customers, the team at Sky Bird has been my
> advocate when dealing with the airlines and helping me understand the rapidly
> changing waivers that come out on a regular basis.  I truly pray that after
> all this is over, that we will thrive and continue to offer the best value and
> service to all of our customers.



ALMIRA



> The best consolidator out there. We have been working with them for years and
> always have great service, support and most importantly pricing. Thank you
> everyone at the Sky Bird team for being there for us during great times and
> difficult times.



CHARLIE



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