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 * Overview
 * Agenda
 * Speakers
 * Venue
 * FAQ

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April 24-26, 2023


JW Marriott Camelback Inn, Paradise Valley, AZ

Register Now



Why Attend
DCS Summit?



2023 marks our third DCS Summit and our first in-person event. Join Glia in
Arizona to explore Digital Customer Service (DCS) in exciting new ways. During
the two day event, you’ll learn from other financial institutions and industry
experts, experience the many facets of DCS firsthand, and engage with your peers
to help shape the future of customer service.

Experience the Magic of Interactions

We are pleased to announce Earvin “Magic” Johnson as our keynote speaker. A
distinguished entrepreneur and athlete, Magic will inspire you with stories of
why interactions are the key to fulfillment and success.

Immersively
Experience DCS

Connect with the Glia team and other business leaders to understand how
digital-first interactions impact and improve business. See firsthand how to
bring together AI and human-powered interactions in a seamless, future-proof
experience.



Interact With
Your Peers

As a Glia customer, you’re leading the DCS movement and setting the standard for
experiences with all types of financial institutions, including banks, credit
unions, and insurers. Share your story of digital transformation, and hear from
others about the impact that DCS has on their business.

Influence the
Future of DCS

Whether you’ve been a Glia customer for 1 day or 10 years, you’re on the cutting
edge of DCS. Attend our sessions to be inspired about the “art of what’s
possible” with Digital Customer Service, and connect with the Glia team to hear
what’s next for DCS. Together, we are building a vision for the future of the
customer and member experience. Join us!



DCS Summit:
A Legacy of
Leadership

The 2023 DCS Summit marks the third event where DCS visionaries have gathered
and shared inspiration about their digital transformation journeys. Like
previous events, you’ll hear advice, best practices, and lessons learned from
phone-based service to Digital Customer Service. Read a recap of the event on
the Glia blog.





Venue

Connect with us at the JW Marriott Scottsdale Camelback Inn Resort & Spa,
an award-winning resort near Camelback Mountain in Paradise Valley, AZ.



This luxury resort features deluxe amenities, heated outdoor pools, garden
terraces and desert trails in the Sonoran Desert outside Scottsdale. When you’re
not connecting with your peers at the Summit, you can relax in the large casitas
and suites and enjoy outdoor living spaces with views of nearby Camelback
Mountain. Learn more and book your room at the JW Marriott Camelback Inn Resort
& Spa.

📍 The nearest airport is Phoenix Sky Harbor International Airport, 7.5 miles
from JW Marriott Scottsdale Camelback Inn Resort & Spa.



Reserve Your Spot Now

Registration is now open! Secure your spot at our in-person event to connect
with peers and build your network with other DCS thought leaders.

 * Early registration is $699, available through February 14, 2023
 * Standard registration is $899

In addition to our customers and financial services industry leaders, we welcome
our partner community to participate in DCS Summit.

 * Early partner registration is $999, available through February 14, 2023
 * Standard partner registration is $1,499

Register now
Already registered?


Testimonials

Testimonials
from the past DCS Summits



DCS Summit Agenda

Glia is pleased to present interactive workshops and informative sessions that
will inspire you with perspectives on the power of interactions and human
connection. From the main stage to break-out sessions and beyond, you’ll hear
about how leading financial services providers have:

 * Moved from phone-centric to digital-centric service delivery
 * Implemented the latest innovations across automation, dial-in voice
   solutions, messaging, and more
 * Overcome organizational obstacles
 * Weathered changing economic conditions and grown assets using technology
 * Addressed staffing challenges, improved rep experiences and increased
   employee retention
 * Raised the bar for servicing efficiency

See the DCS Summit agenda overview.

Monday, April 24th
 * Registration Opens
   5:00 PM - 7:00 PM
 * Welcome Reception
   6:30 PM - 9:30 PM

Tuesday, April 25th
 * Breakfast & Registration Open
   7:00 AM - 9:00 AM
 * Opening Session
   9:00 AM - 11:00 AM
 * Roundtable Discussions
   11:10 AM - 12:00 PM
 * Lunch & Glia Village Opens
   12:00 PM - 1:30 PM
 * Keynote: Earvin "Magic" Johnson
   1:30 PM - 2:30 PM
 * Breakouts & Interactive Workshops
   3:00 PM - 4:45 PM
 * Glia Village & Networking
   5:00 PM - 6:30 PM
 * Evening Event
   6:30 PM -9:30 PM

Wednesday, April 26th
 * Breakfast & Glia Village Open
   7:00 AM - 9:00 AM
 * Main Stage
   9:00 AM - 11:00 AM
 * Keynote: Kerry Bodine
   11:00 AM - 12:00 PM
 * Lunch & Glia Village
   12:00 PM - 1:00 PM
 * Panel Discussion
   1:00 PM - 2:00 PM
 * Breakouts & Interactive Workshops
   2:00 PM - 4:45 PM
 * Closing Session
   5:00 PM - 5:30 PM
 * Farewell Event
   6:30 PM -9:30 PM

Register now →

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