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NEW-AGE WORKPLACE ANALYTICS AND
OPERATIONS ENABLEMENT PLATFORM

Enabling leaders to make SMART decisions in managing a distributed workforce
skillfully using data and analytics.

Enterprise wide workforce analytics Realtime productivity insights Hybrid work
enablement
Time away from system
Idle Hours
Productive Hours


TRUSTED BY OVER 380,000+ USERS IN 25 COUNTRIES





OFFERING ENTERPRISES A FRESH PERSPECTIVE ON PRODUCTIVITY BASED ON FIRST
PRINCIPLES


REAL-TIME INTELLIGENCE

Auto-captures how time is being spent in real-time creating an enterprise-wide,
robust measurement system


FUTURE-READY

Positions enterprises to be ready for a diverse and distributed workforce of the
future


ACTIONABLE ANALYTICS

Empowers leaders to make data-drive decisions for smooth operations


OPTIMIZED WORKFLOWS

Identify process inefficiencies and streamline complex workflow


MULTI-ENVIRONMENT & SCALABLE

Works seamlessly on multiple environments & Operating systems. Rapid deployment
for large user bases


EQUITABLE WORKLOAD

Visibility into overworked and underutilized teams and resources, ensuring
reduced burnout and improved engagement




TAKE YOUR WORKFORCE TO THE NEXT LEVEL WITH PROHANCE

Explore How ProHance Empowers Enterprises with Real-time Insights and Actionable
Analytics to Unlock Peak Productivity.

Schedule a Personalized Demo


USE CASES FOR SMARTER DECISIONS


DRIVING HYBRID WORK ENABLEMENT

 * Real-time insights into your distributed workforce
 * Equitable and fair workload distribution
 * Flexibility with accountability
 * Goal setting with smart nudges
 * Virtual badging for hybrid, remote, and in-office set-ups




DISTRIBUTED PROCESS MANAGEMENT

 * No-code platform for seamless process digitization
 * Automated job allocation & prioritization
 * Real-time queue management dashboard
 * Co-relate output with time metrics
 * Automatic measurement of handle and cycle times


COST OF DELIVERY OPTIMIZATION

 * Minimize inter-operator and team variance
 * Maximize the value from your AI investments
 * Identify opportunities for automation & process reengineering
 * Leverage application usage insights to maximize digital investments
 * Prevent burnout-induced attrition
 * Optimize overtime and reduce payroll leakage




PARTNER ECOSYSTEM MANAGEMENT

 * Streamline contingent workforce management
 * Enhanced governance of outsourced operations
 * Benchmark productivity across locations and service providers
 * Accurate billing for time and materials contracts
 * Data-driven decisions for contract awards


ASSET OPTIMIZATION

 * Endpoint compliance
 * Endpoint health
 * Analytics on paid software license utilization
 * Geo-tagging for complete asset visibility
 * Automated asset inventory management




FEATURED BY





DRIVING SUCCESS ACROSS INDUSTRIES


A FORTUNE 500 IT SERVICES PROVIDER WAS LOSING BILLABLE REVENUE DUE TO
SUB-OPTIMAL EMPLOYEE PRODUCTIVITY.

Download

CTS continues to drive a culture of operational excellence as part of its
long-term strategy around delivering world-class value and innovation. Insights
provided by ProHance have helped us optimize the utilization and productivity of
our teams across function.

AVP Business Transformation & Digital Business Operations

Information Technology (IT/ITES)

RCM/Healthcare


ACUSIS, A LEADER IN HOME BASED MEDICAL TRANSCRIPTION/CLINICAL WAS FACING
CHALLENGES IN HAVING AUTHENTIC AND FACTUAL DATA W.R.T. THEIR EMPLOYEES’
COMPLIANCE

Download

Are your employees really doing productive work while at office? Are our
employees overworked or underutilized? ProHance had the answers and delivered on
the solutions.

Ananda Sanjeev, GM - Global Operations




PROHANCE WORKED CLOSELY WITH THE CLIENT TO DEPLOY ITS PLATFORM ACROSS SOFTSAGES
CENTERS.

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The ProHance team has been extremely supportive and proactive in enhancing their
product to automate the entire process of data collection and analysis through
their Advanced Analytics module for LEAN

General Manager, Lean Coach & Head of Lean Implementation

BPO/KPO

Global Capability Center (GCC)


HOW PROHANCE HELPED INCREASE PRODUCTIVITY BY 20% AT A TOP TELECOMMUNICATIONS
COMPANY

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ProHance has helped solve a long-standing problem we were facing. The best was
that it was easy to implement and we got access to incredible quality of
analytics.

VP and Head of Operations - Global Business Services




HOW PROHANCE HELPED A LEADING MANUFACTURING FIRM INCREASE EFFICIENCY IN THEIR
FINANCE & SUPPLY CHAIN PROCESSES BY 21%

Download

We chose ProHance because it offered all the tools we needed for better
workforce management under one platform, such as real time data, dasboards and
reports to derive inferences, enabling data capture for work from home users,
dashboards for end user consumption enabled us to drive self-governance within
teams at the same time providing holistic view into our operations.

Banking, Financial Services, & Insurance (BFSI)


DISCOVER HOW PROHANCE CAN STREAMLINE OPERATIONS, ENHANCE PRODUCTIVITY, AND DRIVE
BUSINESS GROWTH—JUST LIKE IT HAS FOR OUR CLIENTS.

Get Your Demo Now!


AWARD WINNING WORKFORCE MANAGEMENT PLATFORM





FREQUENTLY ASKED QUESTIONS


WHAT IS PROHANCE?

ProHance is an enterprise-grade operations enablement & productivity analytics
Platform that provides insights for smarter decisions in complex, distributed
and hybrid workforce.


IS HR ANALYTICS THE SAME AS WORKFORCE ANALYTICS?

HR Analytics offers information on talent data to improve critical talent and
business outcomes. Workforce analytics helps operations to streamline resource
utilization, task allocation, time leakage and minimizing rework to improve
productivity. The two systems complement each other but they are not the same.


HOW DOES PROHANCE MEASURE EMPLOYEE PRODUCTIVITY?

ProHance analyzes time spent on applications, quantifies output, offers deep
insights into work patterns, and provides a platform for work allocation. It is
a smart workforce management solution for managers, and acts like a 'Fitbit' for
employees. Employee productivity improves when they understand their own working
patterns and plan their work days more effectively with the help of
out-of-the-box reports available to them; while the managers focus on cutting
back rework and identify opportunities and time leakage incidents.


HOW TO USE PROHANCE'S SOFTWARE TO IMPROVE EMPLOYEE PRODUCTIVITY?

With ProHance software, employees can access their own work time and make
data-driven decisions to plan and prioritize tasks. Managers on the other hand
can see the productive time being spent by day, week, or month. This data helps
them identify and correct time leakage from non-core activities. They also have
access to the workload summary by individual and by team. This information helps
them identify potential burnout promptly but balancing the load between
overworked and underutilized team members. When team members have a healthier
work life balance, it contributes to improved employee productivity.


WHAT ARE THE KEY BENEFITS OF USING PROHANCE WORKFORCE ANALYTICS?

ProHance offers 200+ reports for the workforce doing desk-bound jobs with real
time visibility into their key time metrics. These analytics offer real time
visibility into data driven decisions, and an opportunity to balance the
workload with amped productivity and efficiency. Organizations can also use
ProHance to optimize overtime payouts by establishing a connection between
overtime hours with productive hours - driving effective cost savings. Adherence
to schedule is also a key benefit organizations can derive from ProHance,
especially for processes that need associates working in specific shifts.


DOES WORKFORCE ANALYTICS HELP IN WORKFORCE MANAGEMENT?

The insights from workforce analytics significantly help in workforce
management. For example, most organizations use data from workforce analytics
for forecasting and capacity management. ProHance provides the required
workforce analytics in the form of actionable insights, and compliments work
scheduling platforms for workforce management.


IS PROHANCE SUITABLE FOR SMALL BUSINESSES, OR IS IT DESIGNED FOR LARGER
ENTERPRISES?

ProHance is a no-code product which is suitable for any business, small or
enterprise-grade, from startups to Fortune 500 companies.


IS PROHANCE EASY TO INTEGRATE WITH EXISTING HR AND PROJECT MANAGEMENT SYSTEMS?

ProHance has the capability to integrate with leading HR and project management
systems to aid smoother reporting and analysis. Some of the notable systems
where we have successfully integrated are Workday, SAP, Oracle, JIRA, Darwinbox,
Rippling, etc.


WHAT KIND OF DATA SECURITY AND PRIVACY MEASURES DOES PROHANCE SOFTWARE HAVE?

ProHance, by design, meets global data privacy and security requirements.
ProHance is ISO 27001 and SOC 2 certified, along with being EU GDPR and HIPAA
compliant. There are multiple gold standard privacy and security related
features built within the system which can be customized as per the
organization's needs, including anonymized user names and urls, personal mode,
and a robust password policy to name a few.


HOW DOES PROHANCE HANDLE DATA ANALYTICS AND REPORTING?

Worktime, the base module of ProHance gives a comprehensive range of submodules
like the Activity Dashboard, Workload Analysis, Attendance, Timesheet, and
Current Activity. Activity Dashboard gives visual representation of key time
metrics like the time spent on and off the system, time spent on core
activities, utilization percentage by team/user, etc. Workload analysis
highlights overworked and underutilized employees based on the time they spend
on core activities. Attendance submodule helps with schedule adherence and
identifying time theft. The automated timesheet shows work patterns at a user
level; and current activity shows a real time view of the workforce. There are
other modules like Work Output, Advanced Analytics, Workflow and Asset
Optimization which look at resolving specific business problems.


HOW MUCH TIME DOES IT TAKE TO INTEGRATE WITH MY BUSINESS?

Depending on the availability of data, ProHance can be up and running in less
than 2 weeks in your environment.


WHAT ONGOING SUPPORT AND TRAINING OPTIONS ARE AVAILABLE TO PROHANCE USERS?

There is a wealth of resources available on our knowledge management systems
which customers can access. The content ranges from byte sized videos to
eLearning modules, articles, FAQs and more. Live training sessions are provided
during the onboarding process, and on request thereafter. Our Customer Success
and Technical Support teams are available for any ongoing support needs you may
have during or after the onboarding.


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