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PRIVACY POLICY

Click here to Manage your Data Preferences

View Corero's GDPR Policy

 

WHO ARE WE?

This Privacy Policy (the “Policy”) is provided by the following Corero
companies:

 * Corero Network Security (UK) Limited, a company registered in England and
   Wales with company number 04047090, whose registered address is Regus House
   Highbridge, Oxford Road, Uxbridge, Middlesex, UB8 1HR (Corero UK); and
 * Corero Network Security Inc. whose address is: 293 Boston Post Road West,
   Suite 310, Marlborough, MA 01752 (Corero US),

(we refer to Corero US and Corero UK collectively in this policy as “Corero” or
“we”).

Corero is a leader in real-time, high-performance DDoS defence solutions.
Service providers, Cloud/hosting providers and digital enterprises rely on
Corero’s award winning SmartWall technology to eliminate the DDoS threat to
their environment through automatic attack detection and mitigation, coupled
with complete network visibility, analytics and reporting.

WHO THIS POLICY APPLIES TO

From time to time, as part of running our business, we collect and use certain
personal information about individuals who we interact with, in relation to the
provision of our software products and services (we refer to such individuals in
this Policy as “contacts” or “individuals” or “you”).

This Policy applies to individuals whose personal information we collect. You
may be located in the UK, Europe, America, or indeed worldwide. Depending on
your geographical location and which of our Corero entities handle your personal
information, certain parts of this Policy apply.

In particular:

 * Part A of this Policy is provided for individuals, wherever they are located
   in the world and regardless of whether Corero UK or Corero US handles their
   personal
 * Part B of this Policy only applies to individuals whose personal information
   is protected by UK data protection law. Your personal information is
   protected under UK data protection law if:
   * you are located in the UK and your personal information is used by Corero
     UK and/or Corero US; and/or
   * if you are located outside of the UK (any other country in the world), but
     your personal information is used by Corero UK.

If you are based in a country in Europe (other than the UK) and your personal
information is used by Corero US, then your personal information is likely to be
protected by the EU General Data Protection Regulation (GDPR). This Policy has
been drafted to be GDPR compliant from a UK perspective, but the information in
part B of this Policy is likely to also be relevant for such European citizens
too (subject to minor variations for the specific European country in which you
are located, for instance the identity of the data protection regulator). Corero
may change this Policy from time to time by updating this page. You should check
this page from time to time to ensure that you are happy with any changes. This
Policy is effective from May 1, 2018.

This Policy explains our privacy practices and covers the following:

PART A – GENERAL INFORMATION (APPLICABLE TO INDIVIDUALS WORLDWIDE WHOSE PERSONAL
INFORMATION WE COLLECT)

 1. Details of personal information that we collect (including types of
    individuals whose data we collect)
 2. Where we get your personal information from
 3. What we do with the personal information that we gather
 4. Who we share your personal information with
 5. Other relevant information, including how to contact us
 6. How long we retain your personal information for

PART B – UK DATA PROTECTION LAW SPECIFIC INFORMATION (ONLY APPLICABLE TO
INDIVIDUALS WHOSE PERSONAL INFORMATION IS PROTECTED UNDER UK DATA PROTECTION
LAW)

 7. Any transfers involving your personal information
 8. How we legally justify using your personal information
 9. Your legal rights in relation to your personal information

PART A – GENERAL INFORMATION (APPLICABLE TO INDIVIDUALS WORLDWIDE WHOSE PERSONAL
INFORMATION WE COLLECT) 

 

1. DETAILS OF PERSONAL INFORMATION THAT WE COLLECT

We collect and use personal information relating to the following types of
individuals:

 * Contacts at our existing customers – we collect contact details about certain
   individuals who work at our existing customers (their name, email address,
   place of work, job title and telephone number). We also send out customer
   surveys from time to time to such individuals, which you can complete and
   these may contain additional personal information such as your opinions and
   preferences;
 * Contacts at our existing suppliers and partners – we also collect contact
   details about certain individuals who work at our existing suppliers and
   partner organisations (their name, email address, place of work, job title
   and telephone number);
 * Contacts at potential customers and other prospects – we collect contact
   details of individuals who work at potential customers, to whom we wish to
   market our products and services (their name, email address, place of work,
   job title and phone number);
 * Users of our website – we collect the IP addresses of individuals who use our
   website and possibly also your basic contact details (name, email address,
   phone number) if you provide details to us via a website chat tool etc. Such
   website users could be existing customers, suppliers, partners of ours or
   potential

As we outline above, the personal information that we collect and use about
individuals is not sensitive personal information (such as details of someone’s
health, ethnicity, race or religion), and it is mostly business contact details.

2. WHERE WE GET YOUR PERSONAL INFORMATION FROM

We collect personal information from a number of sources, including:

 * From you directly – we receive personal information directly from some
   individuals, for instance, if you contact us via our website, register for
   marketing information, by email, telephone or give us your business card at a
   networking event;
 * From your employer – if you work at a customer, supplier or partner of ours,
   your employer may pass your contact details to us, for instance if you are
   appointed to act as a point of contact for a particular project;
 * From social media – we obtain personal information about contacts
   (particularly for contacts at potential customers) using platforms such as
   LinkedIn or via your business’ website;
 * Trade shows and other events – we gather business contact details of certain
   individuals who work for customers, suppliers, partners and for potential
   customers, from events such as trade shows, webinars and other industry
   events that we organise or are otherwise involved
 * From third party marketing companies – we use third party marketing services
   suppliers to provide us with lists of contact details of leads for potential

3. WHAT WE DO WITH THE PERSONAL INFORMATION WE GATHER

Our customers – As a supplier of DDoS defence solutions, we need to communicate
effectively and efficiently with our customers, in order to facilitate our
provision of high quality and timely communications and services and to manage
relationships. Therefore, our main use of your personal information will be in
the context of performing our contractual obligations to your business, for
example provision of support services, responding to queries and managing the
financial aspects of the relationship. However, we also use personal information
of individuals who work at our customer organisations for the following
purposes:

 * from time to time, we may also use your personal information to contact you
   for market research purposes and to send you surveys. We may contact you by
   email, phone, fax or by mail. We use such information to try and constantly
   improve our products and services and where possible, tailor these to suit
   the particular needs and preferences of you and your business; and
 * to provide our existing customers with certain marketing information from
   time to time, for instance, trends reports and details of new products,
   special offers or other information which we think you and your business may
   find interesting.

Our suppliers and partners – we need to use certain personal information in
order to provide and receive services, for communicating effectively and
efficiently with various parties in the supply chain. Where your organisation
provides services to us, we will need to know which individuals at your
organisation we have to communicate with and keep details of their personal
information. Therefore, our main use of your personal information will be in
relation to projects which we are involved in and services which we provide and
receive, to enable us to liaise effectively with our suppliers, partners and
other third parties.

Prospective customers – as a business, we want to make organisations in the
industry aware of the range of products and services which we can offer,
including trends reports. We keep lists of contacts on our Salesforce client
relationship management (CRM) system and from time to time we may send marketing
information to you by email, or we may also contact you by telephone.

Users of our website – users of our website (who may be contacts at existing
customers, suppliers, partners or potential customers) may provide us with their
contact details if they have a particular query. We will use this information to
get in touch with you by email or telephone and seek to assist with your query.
Please also see paragraph 5 below regarding how we collect the IP address of
visitors to our website, in relation to cookies.

4. WHO WE SHARE YOUR PERSONAL INFORMATION WITH INTERNAL SHARING:

Corero UK shares all personal information that it collects with Corero US.

Furthermore, Corero UK and Corero US may share your personal information with
our other Corero group companies, namely Corero Group Services Limited, a
company which is based in the UK.

EXTERNAL SHARING:

We store and process your personal information using Salesforce’s CRM solution,
which means that Salesforce store your personal information in the cloud and can
access the personal information from time to time, for instance where they
provide support and maintenance services to us.

5. OTHER RELEVANT INFORMATION, INCLUDING HOW TO CONTACT US SECURITY

We are committed to ensuring that your personal information is secure. In order
to prevent unauthorised access or disclosure, we have put in place suitable
physical, electronic and managerial procedures to safeguard and secure the
personal information we collect. However, please note that no transfer of
personal information over the internet is ever completely secure. Consequently,
we cannot guarantee the security of any personal information which you transfer
to us, or which we transfer to you, over the internet.

HOW WE USE COOKIES

A cookie is a small file which asks permission to be placed on your computer’s
hard drive. Once you agree, the file is added and the cookie helps analyse web
traffic or lets you know when you visit a particular site. Cookies allow web
applications to respond to you as an individual as they recognise your IP
address. The web application can tailor its operations to your needs, likes and
dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us
analyse data about web page traffic and improve our website in order to tailor
it to customer needs. We only use this information for statistical analysis
purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to
monitor which pages you find useful and which you do not. A cookie in no way
gives us access to your computer or any information about you, other than your
IP address and the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically
accept cookies, but you can usually modify your browser setting to decline
cookies if you prefer. This may prevent you from taking full advantage of the
website.

LINKS TO OTHER WEBSITES

Our website may contain links to other websites of interest. However, once you
have used these links to leave our site, you should note that we do not have any
control over that other website. Therefore, we cannot be responsible for the
protection and privacy of any information which you provide whilst visiting such
sites and such sites are not governed by this Policy. You should exercise
caution and look at the privacy policy applicable to the website in question.

ENSURING THAT YOUR PERSONAL INFORMATION IS ACCURATE AND UP TO DATE

If you believe that any personal information we are holding on you is incorrect
or incomplete, please write to us or email us as soon as possible, at the below
address. We will promptly correct any information found to be inaccurate.

YOUR RIGHT TO OBJECT TO RECEIVING DIRECT MARKETING COMMUNICATIONS FROM CORERO

You have the right to object to receiving direct marketing communications from
us (which we will promptly comply with) and where any other use of your personal
information is based on consent, to withdraw that consent at any time.

HOW TO CONTACT US

If you have questions about this Policy, please contact:

The Group Finance Director, Corero Network Security plc, Regus House,
Highbridge, Oxford Road, Uxbridge, UB8 1HR, UK, neil.pritchard@corero.com, +44
1895 876382.

6. HOW LONG WE RETAIN YOUR PERSONAL INFORMATION FOR

The length of time that we retain your personal information for varies,
according to the type of individual whose personal information we have
collected, and what this is being used for:

Type of individual Applicable retention period Contacts at existing customers
For the duration of the contract between us and the customer plus 6 years.
Contacts at existing suppliers and partners For the duration of the contract
between us and the supplier / partner plus 6 years. Contacts at potential
customers 24 months (unless you object to receiving any more marketing
information before then). Users of our website As above, depending on whether
the website user is a contact of an existing customer, supplier or partner; or a
contact at a potential customer.

PART B – UK DATA PROTECTION LAW SPECIFIC INFORMATION (ONLY APPLICABLE TO
INDIVIDUALS WHOSE PERSONAL INFORMATION IS PROTECTED UNDER UK DATA PROTECTION
LAW)

7. ANY TRANSFERS INVOLVING YOUR PERSONAL INFORMATION

Under UK data protection law, when personal information is being transferred
outside the European Economic Area (EEA), Corero UK as data controller, are
under an obligation to ensure that such transfer is performed in a manner that
ensures that your personal information is adequately protected. Details of the
transfers, and how the data is protected, are set out below:

Transfers to Salesforce – as mentioned above, we use a third-party IT provider,
called Salesforce, to provide a cloud based CRM solution. Salesforce store
personal information on servers based in the United States, which involves us
transferring personal information outside of the EEA, to the US. In these
circumstances the personal information will be transferred to and stored by
Salesforce in accordance with the EU-US Privacy Shield, which has been approved
by the European Commission as offering adequate levels of protection for
personal information and therefore complies with UK data protection law. You can
find more information about Salesforce’s certification with Privacy Shield at:
https://www.privacyshield.gov/participant?id=a2zt0000000KzLyAAK&status=Active

Transfers to Corero US – if your personal information is collected by Corero UK,
it will be transferred to Corero US.

Corero US manages the Corero group’s marketing activities. We have put in place
the EU approved standard contract clauses between Corero UK and Corero US. The
EU standard contract clauses are an approved method of ensuring that any
personal information of yours transferred to the USA is adequately protected in
accordance with UK data protection law.    If you would like to receive a copy
of the signed standard contract clauses in place between Corero UK and Corero
US, please contact us using the contact details set out at paragraph 5 above.

8. HOW WE LEGALLY JUSTIFY USING YOUR PERSONAL INFORMATION

 Every use that we make of your personal information must meet a legal ground in
the list set out by UK data protection law. The grounds which we rely upon are
as follows:

Marketing – in relation to marketing activity which we perform using your
personal information, we rely on the following conditions:

 * For marketing to corporate subscriber customers / potential customers – the
   vast majority of the marketing activity which we undertake is to
   customers/potential customers who are corporate bodies or companies. For
   marketing to people who work for such customers, we rely on the condition
   that such marketing is necessary for us to achieve our legitimate interests,
   where your rights and freedoms are not jeopardised so as to override this
   legitimate interest. Our legitimate interests are to inform organisations
   about the products and services which we can offer, enhancements to the same
   and informing organisations about forthcoming events and special
 * For marketing to customers / potential customers who are sole traders or
   partnerships – on very rare occasions we may also market to people who work
   for sole traders or partnerships. In such circumstances, we will only send
   you marketing communications where we have received your prior consent to our
   doing so. If you withdraw your consent to receive marketing information at
   any time we will cease sending you any more marketing

For any marketing activity, you have the right to object to receiving further
direct marketing information and if you do so, we will cease sending you any
more marketing information. However, we will keep minimal personal information
about you on a screening list, to ensure that we do not accidentally send you
marketing information against your wishes in the future.

Day to day communications and managing existing relationships – the legal ground
which is relevant to us processing your personal information for such purposes
(for customers, suppliers, partners and website users) is that such processing
is necessary for us to achieve our legitimate interests, and where your rights
and freedoms are not jeopardised so as to override this legitimate interest. Our
legitimate interests are ensuring that we can communicate effectively with the
relevant personnel at such parties, in order for us to provide our products and
services in a timely and professional manner, and to honour our contractual and
other obligations to the parties who we work with.

Sharing personal information with Corero US – the legal ground which is relevant
to us sharing your personal information with Corero US is that such sharing is
necessary for us to achieve our legitimate interests, and where your rights and
freedoms are not jeopardised so as to override this legitimate interest. The
particular legitimate interests in this case is that Corero US controls our
marketing activities and therefore require access to contact details of
individuals who work at organisations to whom we wish to market our products and
services.

9. YOUR LEGAL RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION

If you have any questions in relation to our use of your personal information,
you should first contact us using the contact details in paragraph 5 above.
Under certain conditions, you may have the right to require us to:

 * provide you with further details on the use we make of your personal
   information and/or transfer a copy of your personal information to another
   data controller;
 * provide you with an electronic copy of personal information that we hold;
 * update any inaccuracies in the personal information we hold and/or restrict
   processing of your personal information;
 * delete any personal information that we no longer have a lawful ground to
   use;
 * object to our use of your personal information which is based on the
   ‘legitimate interests’ legal ground. If our use of your personal information
   based only on this legal ground is causing you undue harm, then we must cease
   using your personal information for that

You also have the right to object to receiving direct marketing communications
from us (which we will promptly comply with) and where any other use of your
personal information is based on consent, to withdraw that consent at any time.

Your exercise of most of these rights is subject to certain conditions and
exemptions, for example to safeguard the public interest in investigating
crimes, or protecting legal privilege. If you exercise any of these rights we
will check your entitlement and respond in most cases within a month.

If you are not satisfied with our use of your personal information or our
response to you, you can complain to the contact listed at paragraph 5 above.
You also have the right to complain to the UK Information Commissioner’s Office
(ICO) at any time.




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US HEADQUARTERS

 * Corero Network Security Inc.
 * 293 Boston Post Road West, Suite 310 Marlborough, MA 01752
 * Tel: +1 978 212 1500
 * Email: info@corero.com

EMEA HEADQUARTERS

 * Corero Network Security (UK) Ltd.
 * St Mary’s Court, The Broadway, Amersham, Buckinghamshire, HP7 0UT, UK
 * Tel: +44 (0) 1494 590404
 * Email: info_uk@corero.com

SCOTLAND OFFICE

 * Corero Network Security (UK) Ltd.
 * 53 Hanover St, Edinburgh EH2 2PJ, UK
 * Tel: +44 (0) 1494 590404
 * Email: info_uk@corero.com

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