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Submitted URL: https://l.email.thegoodguys.com.au/rts/go2.aspx?h=497314&tp=i-1NGB-B2-AB5-1ZCpIk-1p-18u3g-1c-1Z9wFm-l73J2cz5Lu-eyUc2
Effective URL: https://www.thegoodguys.com.au/terms-and-conditions
Submission: On February 16 via api from AU — Scanned from DE
Effective URL: https://www.thegoodguys.com.au/terms-and-conditions
Submission: On February 16 via api from AU — Scanned from DE
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WEBSITE TERMS OF SALE
TERMS AND CONDITIONS FOR GOODS SOLD BY THE GOOD GUYS DISCOUNT WAREHOUSES
(AUSTRALIA) PTY LTD FROM THEGOODGUYS.COM.AU
These Terms and Conditions constitute a legally binding contract between the
customer (“you”) and The Good Guys Group Discount Warehouses (Australia) Pty Ltd
(ABN 48 004 880 657) (“TGG”) and apply to the ordering purchase, fulfilment and
delivery of goods (“Goods”) from wwww.thegoodguys.com.au. By placing an order
for Goods from TGG you agree to these Terms and Conditions.
Please read the following Terms and Conditions carefully before placing your
order. The Terms and Conditions contain important information about the
ordering, processing, fulfilment and delivery of Goods.
Select the Terms & Conditions you are interested in:
1. Definitions
2. Your Legal Rights
3. Pricing & Taxes
4. Your Account
5. Orders
6. After You Have Submitted an Order / Payment
7. Cancellation Of Orders
8. Availability Of Goods
9. Delivery
10. Pick-Up Of Goods In Store
11. Delay In Availability Of Delivery Of Goods
12. Refunds Of Your Money
13. Returns / Faulty Or Damaged Goods
14. Gold Service Extras
15. Bonus Offers
16. Gift Cards
17. Home installation
18. Tech Support
19. Repairs & Maintenance
20. More Information About TGG's Liability to You
21. Privacy
22. Additional Terms & Conditions
23. Commissions Paid for Sales and Lead Generation
24. Agency Products
25. General
1. DEFINITIONS
In these Terms and Conditions:
“Account” means a personal account created by you on the Website;
“Bonus Offer” has the meaning given in Section 15.1;
“Delivery Charge” has the meaning given in Section 3.3;
“Delivery Options” means the delivery options available for an Order which are
listed on the Website, as updated from time to time. The delivery options
available for an Order will vary depending on factors such as the nature of the
Goods you are purchasing and your delivery address. Delivery Charges and
estimated delivery times may vary for each Delivery Option;
“Gift Card” has the meaning given in Section 16.1;
“Order” means an order for Goods, placed on the Website;
“Password” means the password needed to access your Account;
“Pay Deposit” has the meaning given in Section 6.9;
“Restricted Goods” means Goods which are only intended to be viewed, played,
listened to or otherwise utilised by a person of at least a certain age;
“Selected Delivery Option” has the meaning given in Section 9.1; and
“Website” means wwww.thegoodguys.com.au.
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2. YOUR LEGAL RIGHTS
Your purchase of Goods will be subject to certain laws including, without
limitation, the Australian Consumer Law. The Australian Consumer Law provides
you with certain rights that cannot be excluded, including that the Goods must
be of acceptable quality, reasonably fit for the purpose that TGG represents
they will be fit for, and that the Goods will correspond with any relevant
description. Nothing in these Terms and Conditions shall be read or applied so
as to exclude, restrict or modify or have the effect of excluding, restricting
or modifying any condition, warranty, guarantee, right or remedy implied by law
(including the Australian Consumer Law) which cannot by law be excluded,
restricted or modified.
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3. PRICING & TAXES
3.1. Prices for Goods are as shown on the Website.
3.2. TGG reserves the right to change the prices of Goods at any time without
notice to you. The price displayed at the time that you place your Order will
continue to apply to you even if the price changes before your Order is accepted
by TGG.
3.3. In addition to the price for the Goods, you will also need to pay the
listed delivery charge (if any) (“Delivery Charge”) for your Selected Delivery
Option. Any Delivery Charge will appear in your shopping cart.
3.4. By placing an Order, you agree to pay the price for the Goods and any
Delivery Charge.
3.5. All prices and Delivery Charges quoted are in Australian dollars and are
inclusive of GST.
--------------------------------------------------------------------------------
4. YOUR ACCOUNT
44.1. You can check-out as a guest on the Website when you purchase Goods. If
you wish to create an Account, additional functionality on the Website may be
available to you, for example, order history, order status, address book and
receipt of additional marketing communications.
4.2. You may not set up an Account for someone else.
out as a guest. You warrant to TGG that all information provided by you in
relation to your Account is complete, true and accurate.
4.4. You must notify TGG immediately if you become aware of any actual or
potential unauthorised use of your Password or Account.
4.5. Except to the extent otherwise required by law (including, without
limitation, the Australian Consumer Law), TGG will not be liable to you, or any
other person, for any loss, damage, cost or expense suffered as a direct or
indirect result of: (i) your Account information being incomplete or inaccurate;
or (ii) any unauthorised use of your Password or Account which takes place
before you notify TGG, whether in contract, negligence or any other tort,
equity, restitution, strict liability, under statute or otherwise at all.
4.6. If TGG suffers any loss, damage, cost or expense as a result of any
unauthorised use of your Password or Account which takes place before you notify
TGG then you must pay TGG the amount of that loss, damage, cost or expense if
TGG asks you to.
4.7. TGG may, in its sole discretion, terminate your Account or your use of the
Website at any time without notice and for any reason whatsoever. TGG reserves
the right to change, suspend or discontinue all or any aspects of the Website at
any time without prior notice for any reason whatsoever.
--------------------------------------------------------------------------------
5. ORDERS
5.1. You can place an Order by following the instructions on the Website.
5.2. An Order submitted by you is an offer by you to purchase the Goods for the
price plus the Delivery Charge as shown at the time of submission of your Order.
TGG may accept or reject your offer in its absolute discretion. In particular,
but without limitation, TGG may reject Orders for commercial quantities of
Goods.
5.3. Each Order that you place will, if accepted by TGG, be a separate and
binding agreement between you and TGG with respect to the supply of the relevant
Goods, in accordance with these Terms and Conditions.
5.4. If you place an Order for someone else to receive the Goods you must obtain
their consent before providing TGG with their personal information and, by
placing an Order, you confirm to TGG that you have done this.
5.5. Sale of Restricted Goods is subject to various Commonwealth, State and
Territory laws. By placing an Order for any Restricted Goods you warrant to TGG
that you are:
(a) 18 years of age or older, where you Order products that are classified R18+;
(b) 15 years of age or older, where you Order products that are classified
MA15+.
5.6. When placing an Order for Restricted Goods you warrant that you are not
obtaining the Restricted Goods on behalf of a person that is not eligible to
purchase the Restricted Goods themselves.
5.7. Please ensure that you enter all information carefully when placing an
Order. You warrant to TGG that all information provided by you in relation to
each Order is complete, true and accurate.
5.8. Please check your Order and Selected Delivery Option carefully (including
the quantities ordered) before submitting it as Orders may not be able to be
changed or cancelled once the Order has been accepted by TGG. TGG will use
reasonable endeavours to cancel or change the Order if it has not already been
shipped but makes no representation that it will be able to do this.
5.9. Except to the extent otherwise required by law (including, without
limitation, the Australian Consumer Law), TGG will not be liable to you, or any
other person, for any loss, damage, cost or expense suffered as a direct or
indirect result of your Order information being incomplete or inaccurate or as a
result of being unable to change or cancel your Order once it has been accepted
by TGG, whether in contract, negligence or any other tort, equity, restitution,
strict liability, under statute or otherwise at all.
5.10. Where you place separate Orders the Goods will be delivered separately and
a separate Delivery Charge will apply to each Order. TGG cannot consolidate
separate Orders into one delivery.
5.11. Where you order more than one item in one Order, all Goods for which your
Order is accepted at the same time will be dispatched together where
practicable. However, in some cases Goods may be dispatched separately, for
example: where the goods are being dispatched from different locations; where
the Goods are of different types; or where the Goods have different availability
statuses. Please note that a Delivery Charge is calculated based on several
factors including the Good’s weight, dimensions, packaging, the number of
delivery shipments required and the Selected Delivery Option.
5.12. You acknowledge that all Goods that you Order are intended for personal,
domestic, non-commercial use only.
5.13. The internet can be an unstable marketplace. At times the facility to
place Orders may not be available, your Order might not be received, your Order
may be lost or misdirected, or your Order might be delayed.
5.14. You must take your own precautions to ensure that the process which you
employ for accessing the Website does not expose you to risk of viruses,
malicious computer code or other forms of interference which may damage your
computer system, and contains appropriate protection to prevent damage to your
computer system caused by viruses, malicious computer code or other forms of
interference.
5.15. Except to the extent otherwise required by law (including, without
limitation, the Australian Consumer Law), TGG will not be liable to you, or any
other person, for any loss, damage, cost or expense arising out of or in
connection with of any of the events set out in Section 5.13 or arising out of
or in connection with you accessing the Website , whether in contract,
negligence or any other tort, equity, restitution, strict liability, under
statute or otherwise at all.
--------------------------------------------------------------------------------
6. AFTER YOU HAVE SUBMITTED AN ORDER / PAYMENT
6.1. When you submit an Order you will receive an Order reference number via
e-mail.
6.2. TGG will process payment for your Order when you place your Order. Your
Order is deemed to be accepted by TGG when TGG does this, however TGG may, in
certain circumstances, cancel your Order after acceptance as set out in these
Terms & Conditions. In the event that TGG cancels your Order having already
processed payment, it will refund payment in accordance with Section 12.1.
6.3. When TGG accepts an Order it represents an agreement by TGG to supply the
Goods to you in accordance with your Order subject to receiving payment from you
and subject to these Terms and Conditions.
6.4. You may pay for Goods using the following payment methods: credit card,
(Visa, MasterCard or American Express), PayPal (including PayPal Pay in 4), Gift
Card, TGG store credit or an interest free plan available on the Website. You
may use a combination of these payment types to pay for your order, but you are
limited to using one credit card and/or two TGG issued tender type (e.g. Gift
Card or TGG store credit). Where the amount you are paying for Goods is not less
than $20 and not more than $1,000 (excluding delivery charges), you may also pay
for those Goods using one of the following other payment methods: Afterpay
(subject to Afterpay’s Terms of Service), ZipPay (subject to the ZipPay Terms &
Conditions) or LatitudePay (subject to the LatitudePay terms and conditions),
however you may not use these payment methods to pay for Gift Cards, any other
third party gift cards/vouchers or any agency brand products
6.5. You must not pay, or attempt to pay, for Goods through any fraudulent or
unlawful means. If the name on the credit card/payment card/account does not
match the name on the Order, TGG may refuse to accept the Order or ask you to
provide additional information (for example, proof of identity documents) in
accordance with its fraud detection processes. By providing your credit
card/payment card/Gift Card or selecting one of the other available payment
methods you authorise TGG to deduct the price and the applicable delivery
charge(s) from such cards or payment methods.
6.6. TGG reserves the right to change the payment methods that can be used for
Orders at any time in its absolute discretion.
6.7. TGG may not be able to, or may decline to, accept payment from you by your
nominated payment method at any time for any reason including, without
limitation:
(a) where our fraud detection systems detect possible irregularities;
(b) because your financial institution or other payment provider has declined
payment; or
(c) because your payment card has expired. Where this is the case, TGG reserves
the right to cancel your Order and/or place your Order on hold and request you
to provide additional information (for example, proof of identity documents) or
arrange payment by another method.
6.8. Goods that you have ordered will not be dispatched to you until your
payment for the Goods has cleared. If your payment cannot be processed, your
Order will be rejected and TGG will notify you by email.
6.9. For “pick up” Orders, you can pay a 20% deposit using credit card only
(“Pay Deposit”). Pay Deposit is available for Goods when your shopping cart is
equal to, or greater than, $50. You must select “pick up” (if available) as your
fulfilment option in order for Pay Deposit to be available. TGG reserves the
right to change the terms and conditions for Pay Deposit at any time in its
absolute discretion.
--------------------------------------------------------------------------------
7. CANCELLATION OF ORDERS
7.1. TGG reserves the right to cancel, at any time before delivery and for
whatever reason, an Order that it has previously accepted. TGG may do this for
example, but without limitation, where:
(a) TGG’s suppliers are unable to supply Goods that they have previously
promised to supply;
(b) an event beyond TGG’s control, such as storm, fire, flood, earthquake,
terrorism, power failure, war, strike or failure of computer systems, means that
TGG is unable to supply the Goods within a reasonable time;
((c) Goods ordered were subject to an error on the Website, for example, in
relation to a description, price or image, which was not discovered prior to the
Order being accepted;
(d) you ask TGG to cancel your Order in accordance with section 5.8; or
(e) in the circumstances set out in Section 6.7.
7.2. You may cancel your Order where TGG:
(a) has breached a material term of this Agreement;
(b) is not able to deliver your Order within a reasonable time of the estimated
delivery time listed on the Website for the applicable Selected Delivery Option,
other than a result of any delay: (i) for which you are wholly or partly
responsible such as a failure to provide the correct delivery address or to pay
for the Goods; or (ii) which was outside TGG’s control including the situations
set out in Sections 7.1(a) and (b) above.
7.3. Where TGG cancels your Order after acceptance it will send you an e-mail
notifying you of cancellation.
7.4. In the event of TGG or you cancelling your Order after payment has been
processed, TGG will refund any money paid in respect of that Order. Section 12
of these Terms and Conditions sets out further information about refunds.
7.5. Except to the extent otherwise required by law (including, without
limitation, the Australian Consumer Law) or as expressly set out in these terms
and conditions, TGG will not be liable to you, or any other person, for any
loss, damage, cost or expense suffered as a direct or indirect result of
cancellation of your Order, whether in contract, negligence or any other tort,
equity, restitution, strict liability, under statute or otherwise at all.
--------------------------------------------------------------------------------
8. AVAILABILITY OF GOODS
8.1. As TGG is dependent upon its Suppliers to provide stock, TGG cannot
guarantee availability at all times. You acknowledge and agree that, from time
to time, certain Goods may be out of stock or unavailable. TGG reserves the
right to withdraw or suspend from sale any Goods displayed on the Website,
either temporarily or permanently, at any time without notice to you. After you
place an Order, if there are any changes in available inventory and TGG is
unable to fulfil your Order, you will be notified as soon as possible. Except to
the extent otherwise required by law (including, without limitation, the
Australian Consumer Law), TGG will not be liable to you, or any other person,
for any loss, damage, cost or expense suffered as a direct or indirect result of
the unavailability of any Goods at any time, whether in contract, negligence or
any other tort, equity, restitution, strict liability, under statute or
otherwise at all.
--------------------------------------------------------------------------------
9. DELIVERY
9.1. When you place an Order for Goods to be delivered, you will be required to
select one of the available Delivery Options for your Order (“Selected Delivery
Option”). TGG will use reasonable endeavours to deliver the Goods in your Order
by the estimated delivery time for the Selected Delivery Option. If certain
Goods in your Order are out of stock, the Selected Delivery Option will list
different estimated delivery times for those out of stock Goods. Please note
that the estimated delivery time for your Selected Delivery Option is an
approximate delivery time only and is not a guaranteed delivery time for your
Order.
9.2. Risk and title in Goods passes to you on the date and time of delivery of
the Goods to the delivery address provided in your Order.
9.3. Goods will only be delivered to addresses within Australia. TGG is unable
to deliver to certain parts of Australia and where this is the case you will not
be able to process your Order through the website. Goods will not be delivered
to a PO Box.
9.4. Delivery of Goods (in particular large Goods such as televisions, large
kitchen appliances, laundry appliances and air conditioners) to parts of
Australia such as the Northern Territory, Western Australia, Tasmania,
remote/isolated areas and island communities may have extended delivery times
and are subject to local transport schedules. Goods may also have to be
collected from the closest local barge or freight company, in which case you
will be responsible for arranging final delivery (including any additional cost
for such final delivery) with the barge or freight company to your nominated
address. If additional charges from a third party apply to your Order, TGG will
contact you prior to delivery to advise such charges.
9.5. Following dispatch of your Goods, TGG will email you with confirmation of
dispatch and an invoice for your Order.
9.6. Installation of the Goods is not included as part of the Delivery Charge.
Please click here for more information on installation services.
9.7. If you request multiple delivery dates for an Order, TGG may charge
separate Delivery Charges for each delivery.
9.8. If there is change to the delivery date TGG require a minimum of 24 hours’
notice prior to delivery.
9.9. When you purchase delivery for your Goods, you agree to comply with the
delivery requirements specified below.
(a) If the person named on the Order confirmation is not at the delivery address
to receive the Order, TGG will endeavour to contact the named customer to obtain
their consent and acknowledgement that any person at the delivery address who
receives the Goods is authorised by the customer to receive the Order. If TGG
cannot contact the named customer, if no authorised person is present to accept
delivery or if the named customer requests for delivery at a different time,
then TGG may charge an additional fee to redeliver the Goods.
(b) The person accepting delivery of the Order must print their name and sign
the delivery manifest with the time and date of the delivery. The person may
also be required to provide photo identification in order to verify his or her
identity.
(c) Delivery will be made to the nominated address. Goods will not be delivered
to any location other than the address on the Order confirmation.
9.10. Deliveries will be made to you by one of TGG’s contracted delivery drivers
or courier companies. Prior to delivery, TGG will contact you to confirm an
estimated delivery window.
9.11. Except to the extent otherwise required by law (including, without
limitation, the Australian Consumer Law), TGG will not be liable to you, or any
other person, for any loss, damage, cost or expense suffered as a direct or
indirect result of the delivery of the Goods, including, where arising as a
result of:
(a) any third party interference;
(b) any late or lost deliveries; or (c) the Goods being misdirected.
9.12. As at the date of these Terms and Conditions, TGG offer the Delivery
Options below. TGG may change the Delivery Options at any time, including
amending, removing or introducing a Delivery Option.
Door to Door Delivery
Door to Door delivery is TGG’s standard delivery service where your Goods will
be delivered to your nominated delivery address. Door to Door delivery is
available to most locations in Australia and Tasmania.
On the Website, the postcode search bar on the delivery page, product page or in
the shopping cart will confirm the cost of Door to Door delivery to your area
based on the Goods, your postcode and the delivery zone that it falls in.
Premium Delivery
Premium delivery is TGG’s upgraded delivery service. TGG will deliver your
Goods, unbox the Goods and remove packaging for you as well as take away any old
product.
Premium delivery is available on large kitchen appliances, laundry appliances,
air conditioners, desktop computers and selected small household appliances.
>Premium delivery is available on large kitchen appliances, laundry appliances,
air conditioners, desktop computers and selected small household appliances.
On the Website, the postcode search bar on the delivery page, product page or in
the shopping cart will confirm if premium delivery can be provided to your area
for the particular Goods. The cost of premium delivery is based on the Goods,
your postcode and the delivery zone that it falls in. Standard charges apply for
single storey dwelling. Additional charges may apply for dwellings with stairs.
If you have purchased Premium Delivery and would like your old product taken
away, it must be fully disconnected or uninstalled and be readily available for
easy removal upon delivery of your Goods. If your old product is not readily
available for easy removal, TGG reserves the right to refuse removing the old
product.
For example: An air-conditioner will need to be disconnected and removed from
the wall. A dishwasher or washing machine must be disconnected from the plumbing
and removed from under cupboards. A wall mounted product must be disconnected
and uninstalled prior to TGG taking away the old product.
Please note, due to Occupational Health and Safety reasons, such as the safe
lifting of bulky and heavy products, our Premium Delivery team members are
unable to remove their work boots in your home.
Our team members do their best to maintain clean working boots for indoor
purposes, however should you been concerned please consider selecting door to
door delivery instead.
Express Contactless Delivery
Express Contactless Delivery is being offered as a trial in certain areas. The
trial is currently limited to online purchases of products under 15kg, that are
available and in stock at the trial stores. The cost is $4.95 additional to the
door to door delivery fee and eligible orders and payments must be cleared by
2pm to get same day delivery.
If your product is eligible you will have the option to choose Express Delivery
appear in the cart. See full Terms and Conditions here>.
--------------------------------------------------------------------------------
10. PICK-UP OF GOODS IN STORE
10.1. Many Goods can be picked up from a TGG store rather than being delivered
to you. Where you wish to do this you will need to select this option when you
place your Order. Please note that some Goods are not available for pick up from
store.
10.2. Only the person named on the Order confirmation may pick up the Goods
in-store, unless “Friend pick-up” (where you nominate another person to pick up
your Goods) was selected when the Order was placed.
10.3. If you choose to pick up your Order in store, once TGG has confirmed that
the Order is available for pick up, you may pick up the Order during the
business hours of your nominated collection store.
10.4. When picking up Goods in store:
(a) you must provide photo identification (current drivers licence, passport, or
any government issued photo ID card) to store staff to verify that you are the
purchaser. If requested, you must allow TGG to take a copy of this
identification for fraud prevention purposes. The copy will not be used by TGG
for any other purpose;
(b) store staff will also check your signature against the signature on any
credit/debit/payment card used to purchase the Goods. You must therefore ensure
that you bring this card when picking up the Goods;
(c) if you paid using PayPal, you will also need your PayPal Transaction ID;
(d) you will also need to bring the email that TGG has sent to you confirming
that the Goods are available for pick-up; and
(e) store staff have the right to refuse collection of Goods if you cannot or
will not satisfy the requirements set out above. In this event TGG will contact
the person who placed the Order using the contact details provided.
10.5. In respect of the estimated time for collection, references to “same day”
or “next day” on the Website exclude public holidays where TGG does not trade in
the State or Territory of your nominated collection store.
10.6. TGG reserves the right to allocate Goods that are not collected within 28
days of the date of your Order to another customer order and to reorder the
Goods for you.
10.7. If you fail to collect the Goods within 28 days of the date of your Order,
at TGG’s discretion, TGG may agree to hold the Goods for a longer period subject
to a daily storage fee.
10.8 The Good Guys may offer You the option of an Express Pick Up Service, where
You may pick up an order without leaving Your car. Where the option of Express
Pick Up is available The Good Guys will send You an SMS when Your order is ready
for collection. From this SMS You can provide your estimated arrival time (based
on Your current location), alert us to your arrival and provide identifying
details (such as the make and registration number of Your vehicle) so that we
can locate you. Please note, that standard pick up conditions (as described in
10.4) apply.
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11. DELAY IN AVAILABILITY OR DELIVERY OF GOODS
11.1. You agree and acknowledge that:
(a) TGG does not guarantee the dispatch or delivery or availability of Goods
within the estimated delivery times listed for the Delivery Options or the
Selected Delivery Option for your Order or any other timeframes otherwise
specified by TGG or any of its staff;
(b) stock availability and events outside TGG’s control may cause delays, or in
some circumstances, prevent your Goods from being delivered or available for
pick-up in store;
((c) delays are particularly likely to occur during busy sale periods such as
those around Christmas, Easter and public holidays; and
(d) except to the extent expressly set out in these Terms and Conditions or
otherwise required by law (including, without limitation, the Australian
Consumer Law), neither TGG nor any of its agents will be liable to you, or any
other person, for any loss, damage, cost or expense suffered as a direct or
indirect result of any delay in delivery of the Goods to you or delay in the
availability of Goods for pick up in store, whether in contract, negligence or
any other tort, equity, restitution, strict liability, under statute or
otherwise at all.
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12. REFUNDS OF YOUR MONEY
12.1. Where TGG is obliged to refund your payment pursuant to these Terms and
Conditions, TGG aims to initiate your refund to your original payment method
within 2 business days (Monday – Friday 9am to 5pm Melbourne time). Please note
that where Goods have been purchased using a Gift Card, the applicable refund
will be processed as a new eGift Card and issued to the email address used on
the web order. The additional time that it takes for you to actually receive
your refund will depend upon how quickly your financial institution or other
payment provider processes the refund. Please note that if TGG is obliged to
provide you a partial refund of your payment for specific Goods in your Order,
TGG will only refund the component of the Delivery Charge relating to the Goods
which are subject to the refund.
12.2. Except to the extent otherwise required by law (including, without
limitation, the Australian Consumer Law), TGG will not be liable to you, or any
other person, for any loss, damage, cost or expense suffered as a direct or
indirect result of any delay in you receiving any refund due to you, whether in
contract, negligence or any other tort, equity, restitution, strict liability,
under statute or otherwise at all.
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13. RETURNS/FAULTY OR DAMAGED GOODS
13.1. You should check your Goods as soon as they are delivered to you in order
to ensure that:
(i) they are what you ordered; and
(ii) they are not damaged or faulty. If this is not the case, you should contact
TGG as soon as possible.
13.2. When returning Goods:
(a) please provide TGG with your proof of purchase;
(b) it is a requirement for the fulfilment of refunds, exchanges and warranties
that Customers use their best endeavours to return all out-of-the-box
accessories (such as power cords and batteries) supplied at the time of original
purchase;
(c) you must also return any Bonus Offers included with the original purchase;
and
(d) if you are returning Goods due to a change of mind, the Goods must be in a
“re-saleable” condition as determined by TGG.
13.3. You may not be entitled to any refund or exchange just because any
packaging is damaged in transit. The packaging exists to protect the Goods
themselves.
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14. GOLD SERVICE EXTRAS
14.1. For Gold Service Extras Terms & Conditions, please click here.
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15. BONUS OFFERS
15.1. For Bonus Offers Terms & Conditions, please click here.
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16. GIFT CARDS
16.1. Gift Cards purchased online will be delivered to your nominated address
and are not available to be picked up in-store. There is no delivery fee for
Gift Cards purchased online.
16.2. The Website will only allow up to two Gift Cards to be redeemed per order.
16.3. For Gift Cards Terms & Conditions, please click here.
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17. HOME INSTALLATION
17.1. For Home Installation Terms & Conditions, please here.
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18. TECH SUPPORT
18.1. For Tech Support Terms & Conditions, please click here.
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19. REPAIRS & MAINTENANCE
19.1. For Repairs & Maintenance Terms & Conditions, please click here.
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20. MORE INFORMATION ABOUT TGG’S LIABILITY TO YOU
20.1. To the full extent permitted at law, TGG is not liable for any loss of
profit, loss of revenue, loss of business, loss of bargain, loss of savings,
loss of data, loss or goodwill, loss of reputation, the cost of obtaining
replacement or alternative goods or the cost of other remedial measures, or for
any indirect, special, economic or consequential loss, arising in connection
with any Order or Account.
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21. PRIVACY
21.1. TGG policy on the collection, use and disclosure of customers’ personal
information is set out in its Privacy Policy, which forms part of these Terms
and Conditions.
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22. ADDITIONAL TERMS AND CONDITIONS
22.1. Your use of the Website is governed by the Website Terms of Use.
22.2. TGG reserves the right to require proof of age before a knife can be
purchased. It is an offence to sell a knife to a person under the age of 18
years in VIC, WA & NT and under the age of 16 in SA, NSW & ACT.
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23. COMMISSIONS PAID FOR SALES AND LEAD GENERATIONS
From time to time TGG may pay third parties and affiliate partners commissions
for referrals leading to sales and/or lead generation. TGG currently pay
commissions to a number of third parties and affiliate partners, please see the
attached list for their details.
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24. AGENCY PRODUCTS
The Good Guys act as an agent on behalf of the manufacturers/suppliers listed
below. Agency products refer to The Good Guys as an “agent” on the product
pages. Agency products are shipped directly from the manufacturer/supplier to
the customer. When you purchase an agency product you are subject to their terms
and conditions of sale below. From time to time, The Good Guys may pay
commissions to their agents, please see the attached list for details.
Loewe’s Terms and Conditions of Sale: Click here.
SMEG’s Terms and Conditions of Sale: Click here.
Miele’s Terms and Conditions of Sale: Click here.
AEG’s Terms and Conditions of Sale: Click here.
Neff’s Terms and Conditions of Sale: Click here.
Asko’s Terms and Conditions of Sale: Click here.
Ilve’s Terms and Conditions of Sale : Click here.
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25. GENERAL
25.1. TGG reserves the right to amend these Terms and Conditions at any time.
Any amendment will take effect from the time that it appears on the Website. The
Terms and Conditions which apply at the time that you place your Order are the
Terms and Conditions which will apply to your Order.
25.2. Any provision in this agreement which is invalid or unenforceable in any
jurisdiction is to be read down for the purpose of that jurisdiction, if
possible, so as to be valid and enforceable, and otherwise shall be severed to
the extent of the invalidity or unenforceability, without affecting the
remaining provisions of this agreement or affecting the validity or
enforceability of that provision in any other jurisdiction.
25.3. These Terms and Conditions are governed by the laws of Victoria,
Australia.
UPDATED DECEMBER 2021
×
¤Discounts apply to most recent previous ticketed/advertised price. As we
negotiate, products will likely to have been sold below ticketed price in some
stores prior to the discount offer. Cannot be used in conjunction with any other
discount offer. See product for details.
*Time limits and T&Cs apply. See product for details.
‡Bonus service within 30km from a store. Additional charges apply after 30km.
Excludes eBay and commercial orders. T&Cs apply. See product for details.
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