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MAIN MENU

 * MNM.ca
 * About Us
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 * Our Services
 * SAT Testing
 * New Clients
 * Forms & Fees
 * Terms
 * F.A.Q.
 * Shop






OUR TERMS








> 

> Payment Policy
> 
> In Clinic we accept Cash, Interac Debit, or e-Transfer as a method of payment.
> For online sales we are also no longer accepting credit cards and are now
> exclusively accepting e-Transfers as our method of payment.




> Exchange Policy Notice
> 
> Did you know that most stores simply re-sell products returned by customers
> even if they do not have a permanent seal? We are a doctors clinic and to
> assure the efficacy of our products to our clients we have a restrictive
> return policy. Please familiarize yourself with our policies before purchasing
> our products. We use our remedies as medicines and cannot accept returns
> outside of our stated policy. This assures our clients receive a fully potent
> product with maximum effectiveness.



> Exchange Policy
> To protect the efficacy of our products we offer exchange on unopened items
> for the period of 7 days with receipt, services are non-refundable. Anything
> opened, or items without a permanent seal such as Shampoos, Lotions, Creams,
> Liquids etc. cannot be exchanged. Assume those items may not have a permanent
> seal before purchasing them. To assure potency, homeopathic and refrigerated
> items are non returnable. All items purchased below regular price (on sale)
> are considered final purchases. Please read labels fully before opening the
> product, we cannot be held responsible for conflicts with allergies or medical
> conditions. When in doubt consult a medical professional before opening or
> using the product.



> Taste, Texture, Smell
> Depending on the production batch many natural products will vary in taste,
> texture, colour, or smell. MNM uses products as natural medicines and makes no
> claims for taste, texture, or smell of the products. Even capsules can have a
> strong odour, therefore we cannot guarantee or take back an opened product due
> to the above mentioned issues.

> 



> Online Sales
> The shop.mnm.ca online store carries the same carefully selected products used
> in practice at Mardian Natural Medicine. The Professional remedies are meant
> for clients who have been prescribed the items by our Naturopathic Doctor or
> another health care practitioner. The prices are not shown until you create an
> account and log in. By creating an account you confirm that you understand the
> remedy and that it has been prescribed to you by a practitioner. You should
> already know the label details of the products you are purchasing. We will try
> whenever possible to show full manufacturers labels, however due to the rapid
> evolution of some products we cannot always guarantee the accuracy of the
> labels listed. If you decide to purchase items from the online store it is
> your responsibility to check with your Naturopathic Doctor and/or the
> corresponding manufacturers website for contraindications etc. Depending on
> the production batch many natural products will vary in taste, texture,
> colour, or smell. MNM uses products as natural medicines and makes no claims
> for taste, texture, or smell of the products. Even capsules can have a strong
> odour, therefore we cannot guarantee or take back an opened product due to the
> above mentioned issues. There is no refund once the product is opened. Unless
> specified in the shipping address field, MNM does not safe drop packages, they
> will be delivered to a person at the door, or a secured Canada Post mailbox.
> If you do not have a secured mailbox, and are not at home for delivery, you
> will receive a notice to pick up at your local post office. If no signature,
> or drop at door, is specified on your order there will be no insurance on your
> parcel. In those cases MNM cannot be held responsible if your package goes
> missing due to theft or any other reason. Do NOT specify this unless you are
> very sure you have a safe drop off area for Canada Post. Even safe drop off
> areas can have parcel theft and you will give up your right to insurance if
> drop off, or no signature, is requested. We use Canada Post Expedited shipping
> and the delivery times are an estimate via regular Canada Post terms, but are
> not guaranteed by MNM. Periodically there may be additional wait times
> depending on sorting errors, or general volume of packages delivered by Canada
> Post. Please make allowances for extra waiting times especially in December
> near the holidays. MNM does not offer a shipping time guarantee, nor do we
> offer a credit, or compensation, thereof. Unopened items may be returned but
> will require a return authorization number and must be returned freight
> prepaid via Canada Post with the shipping date no later than 7 days from the
> receipt date of the original order. To obtain a return authorization please
> email shop@mnm.ca, the standard MNM Exchange Policy restrictions still apply,
> and shipping charges cannot be reimbursed. Discrepancies, shortages, or
> damages, must be reported within 7 days of receiving your goods. MNM cannot be
> held responsible for claims made outside of this 7 day period. Due to the high
> costs associated with packaging and handling a 15% restocking fee applies to
> all returned items. We reserve the right to reject a return if the item is not
> in "as new" condition or has a broken safety seal. Should this happen
> additional shipping charges to ship the product back would apply. Packages
> returned due to an incomplete or improperly specified address, packages
> returned because they were not picked up at the post office, or a package
> refused when Canada Post attempts delivery will be credited back less the
> shipping charge and a $25 service charge to cover the shipping and handling
> back to MNM. We have a restrictive return policy and we reserve the right to
> refuse service to any client returning products because they do not understand
> the label, or had a reaction because they have not been prescribed the product
> by a practitioner. Only clients who have already used, and understand the
> product should be ordering from the shop.mnm.ca online store. Please
> familiarize yourself with our online sales policies before finalizing or
> placing your order. All online or mail order clients must agree to these terms
> before an order can be placed. If you use this website, you acknowledge and
> accepted our Terms of Use, as well as any other terms, conditions, policies or
> notices that may be posted on this website. By continuing to use this website
> and the content it provides your acceptance of said terms and conditions is
> acknowledged. MNM reserves the right to modify these terms and conditions at
> any time. Such changes will be effective immediately upon being posted on the
> website. Your continued use of the website acknowledges said changes, whether
> you are aware of them or not. You are advised to regularly consult this page.
> We have the right to refuse service at anytime to anyone challenging, or not
> in agreement with our posted terms. Terms and conditions are for the legal
> protection of MNM and applies to all visitors or clients using the site. Any
> questions can be directed to our Frequently Asked Questions page located at:
> faq.mnm.ca



> Late or Missed Appointment Fees
> Once you have received your reminder call (text or email), or confirmed your
> appointment, the time allocated by your practitioner is exclusively reserved
> for you. We require two of OUR business days (Monday-Thursday) notification to
> Cancel or Rebook an appointment or a service charge will apply.




> Service Terms
> MNM has additional Policies which apply to each service provided. The terms
> are on the forms that are required before treatment begins. Our Forms,
> Fees, Privacy Information & Consent to disclose personal information can be
> found at: forms.mnm.ca




> Changes to Terms
> 
> If you use this website, you acknowledge and accepted our Terms of Use, as
> well as any other terms, conditions, policies or notices that may be posted on
> this website. By continuing to use this website and the content it provides
> your acceptance of said terms and conditions is acknowledged. MNM reserves the
> right to modify these terms and conditions at any time. Such changes will be
> effective immediately upon being posted on the website. Your continued use of
> the website acknowledges said changes, whether you are aware of them or not.
> You are advised to regularly consult this page. Terms and conditions for the
> legal protection of MNM and applies to all visitors using the site.



WE CANNOT ACCEPT RETURNS WITHOUT RECEIPT





> T.O.S. last updated: Jan 1st 2021









Shortlink: terms.mnm.ca



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BUSINESS HOURS




Special Closures Closed on all Statutory Holidays No Shipping or Pickup



Clinic & Store Open Monday - Thursday 9 am - 5 pm



Contactless Pickup Monday - Friday 9 am - 7 pm



Pickups must be ordered online
To request a custom pickup time
Phone: (519) 896-4800 or
Email: pickup@mnm.ca




OUR LOCATION

 
.
Mardian Natural Medicine
347 Old Chicopee Trail
Kitchener, Ontario
N2A - 4G5


Directions: map.mnm.ca






CONTACT US

Phone:  (519) 896-4800

E-mail:   info@mnm.ca







CONTACT FORM



Name




Email *




Message *











PAYMENT OPTIONS







We Accept

Cash, Debit, or e-Transfer
We do not accept Credit Cards






VIDEO CALL

All you need is a gmail account. Click the link at the specified time to join
the video call.




Video Link: meet.mnm.ca




FEATURED PRODUCT


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Treatment that really works!





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FEATURED BRAND



 



Protocol.ca




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MNM.CA






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