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PegaWorld iNspire
June 9-11, 2024 | Las Vegas
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PEGAWORLD INSPIRE AGENDA
Discover the sessions designed to help you Build for Change®.
Financial Services
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Sunday, June 9 (19)
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Client-Led (17)
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Operational Excellence (9)
Workflow Automation (9)
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Client-Led
NATWEST MAKES THE LEAP TO NEXT BEST EXPERIENCES
Sunday, June 9, 2024
With 19 million customers and a diverse portfolio, NatWest has been long used
Pega Customer Decision Hub™ to analyze billions of data points to determine the
right action – creating timely, relevant...
Client-Led
INTEGRATING DIGITAL MARKETING CHANNELS AT NAVY FEDERAL CREDIT UNION
Sunday, June 9, 2024
Creating omni-channel customer experiences is challenging yet achievable, as
modern consumers demand personalized interactions without compromising their
privacy. Traditionally, brands have primarily controlled their owned channels
while paid channels remain siloed...
Client-Led
HOW RBC SPEARHEADED PEGAFORCE: A GROUNDBREAKING IMPLEMENTATION INTEGRATING PEGA
WITH SALESFORCE
Sunday, June 9, 2024
RBC had the objective to provide a 360-degree customer view on a unified
platform. The company was able to use DX API services to retrieve data and
display it within Salesforce using...
Client-Led
COMMONWEALTH BANK OF AUSTRALIA TAKES AIM IN FINANCIAL CRIMES ALERTS
INVESTIGATION
Sunday, June 9, 2024
The complexity of managing financial crimes alerts investigations at CBA across
multiple channels, applications, and regulatory regimes was driving high cost,
low efficiency, and high staff turnover. Join this session to see...
Client-Led
BUILDING A PLANE WHILE FLYING: HOW PEGACDH IS DRIVING THE ANZ PLUS DIGITAL
COACHING EXPERIENCE FOR FINANCIAL WELLBEING
Sunday, June 9, 2024
Smart, secure and designed to help customers manage their money and achieve
their financial goals, ANZ Plus is a new digital banking service from ANZ bank.
Since launching to the market in...
Client-Led
FROM ZERO TO HERO: TRANSFORMING NAB’S CUSTOMER EXPERIENCE WITH THE CUSTOMER
BRAIN
Sunday, June 9, 2024
The Customer Brain is a groundbreaking initiative that leverages the power of
the Pega Customer Decision Hub™ to deliver highly personalized and relevant next
best actions to NAB's customers across seven channels...
Client-Led
HOW NAVY FEDERAL CREDIT UNION SEAMLESSLY TRANSITIONED FROM RPA RUNTIME V19 TO
V22
Sunday, June 9, 2024
In the ever-evolving landscape of financial institutions, adaptability and
technological advancements are paramount. Navy Federal Credit Union, the largest
credit union in the United States, undertook a critical transition from Pega
Robotics...
Client-Led
BREAKING FREE: OP FINANCIAL GROUP'S CAPTIVATING JOURNEY TOWARD A
CUSTOMER-CENTRIC MARKETING ORGANIZATION
Sunday, June 9, 2024
Imagine a world where your siloed marketing organization undergoes a remarkable
transformation, embracing customer-centricity. OP Financial Group defied
convention and revolutionized the bank culture without making major structural
changes. In this session...
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ABOUT PEGASYSTEMS
Pega provides a powerful platform that empowers the world’s leading
organizations to unlock business-transforming outcomes with real-time
optimization. Clients use our enterprise AI decisioning and workflow automation
to solve their most pressing business challenges – from personalizing engagement
to automating service to streamlining operations. Since 1983, we’ve built our
scalable and flexible architecture to help enterprises meet today’s customer
demands while continuously transforming for tomorrow.
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