helpdesk.fau.edu
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Submitted URL: http://helpdesk.fau.edu/
Effective URL: https://helpdesk.fau.edu/TDClient/2061/Portal/Home/
Submission: On May 20 via api from US — Scanned from DE
Effective URL: https://helpdesk.fau.edu/TDClient/2061/Portal/Home/
Submission: On May 20 via api from US — Scanned from DE
Form analysis 1 forms found in the DOM
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<div id="ctl00_pbMain" class="progress-box-container">
<div class="progress-box-body">
<div class="well shadow">
<h2 class="h4 gutter-top-none">Updating...</h2>
<div class="progress" style="margin-bottom: 0;">
<div class="progress-bar progress-bar-striped active" role="progressbar" aria-valuemin="0" aria-valuemax="100" style="width: 100%"></div>
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<header role="banner">
<div id="divMstrHeader" class="master-header NoPrint" style="background-color: #fff;">
<div class="logo-header-full hidden-xs">
<div class="pull-left">
<a href="#mainContent" class="sr-only sr-only-focusable">Skip to main content</a>
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<div id="ctl00_divPageHeader" class="container logo-header clearfix" style="padding: 5px;">
<div id="divLogo" class="pull-left logo-container">
<a href="http://www.fau.edu" target="_blank">
<img src="/TDPortal/BE/Logo/132/2061" alt="Florida Atlantic University Home Page" class="js-logo img-responsive">
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<div class="master-header-right pull-right padding-top padding-bottom">
<div class="pull-left topLevelSearch input-group">
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<span class="fa-solid fa-solid fa-earth-americas"></span><span class="fa-solid fa-fw fa-nopad fa-caret-down" aria-hidden="true"></span>
<span class="sr-only"> Filter your search by category. Current category: <span class="js-current-component">All</span>
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<ul tabindex="-1" aria-label="Filter your search by category" role="menu" class="dropdown-menu">
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<a role="menuitem" href="javascript:void(0);" data-component-text="All" data-component="all" data-component-icon="fa-solid fa-earth-americas" title="Search all areas">
<span class="fa-solid fa-fw fa-nopad fa-earth-americas" aria-hidden="true"></span>
All
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<li aria-hidden="true" class="divider"></li>
<li role="presentation">
<a role="menuitem" href="javascript:void(0);" data-component-text="Knowledge Base" data-component="kb" data-component-icon="fa-lightbulb" title="Search Knowledge Base">
<span class="fa-regular fa-fw fa-nopad fa-lightbulb" aria-hidden="true"></span>
Knowledge Base
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</li>
<li role="presentation">
<a role="menuitem" href="javascript:void(0);" data-component-text="Service Catalog" data-component="sc" data-component-icon="fa-compass" title="Search Service Catalog">
<span class="fa-solid fa-fw fa-nopad fa-compass" aria-hidden="true"></span>
Service Catalog
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</ul>
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<label class="sr-only" for="SiteSearch-text-01316cccca484b93a74d250b34eb0338">Search the client portal</label>
<input id="SiteSearch-text-01316cccca484b93a74d250b34eb0338" type="text" class="form-control" autocomplete="off" placeholder="Search the client portal" title="To search for items with a specific tag, enter the # symbol followed by the name of the tag.
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<span class="fa-solid fa-fw fa-nopad fa-search blue" aria-hidden="true"></span>
<span class="sr-only">Search</span>
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<div title="Sign In" class="pull-right gutter-top-sm">
<a href="/TDClient/2061/Portal/Login.aspx?ReturnUrl=%2fTDClient%2f2061%2fPortal%2fHome%2f">
Sign In
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<nav id="ctl00_mainNav" class="navbar navbar-default themed tdbar" aria-label="Primary">
<div id="navContainer" class="container">
<div class="navbar-header">
<button type="button" class="pull-left navbar-toggle collapsed themed tdbar-button-anchored tdbar-toggle gutter-left" data-toggle="collapse" data-target=".navbar-collapse">
<span class="tdbar-button-anchored icon-bar"></span>
<span class="tdbar-button-anchored icon-bar"></span>
<span class="tdbar-button-anchored icon-bar"></span>
<span class="sr-only">Show Applications Menu</span>
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<a class="navbar-brand hidden-sm hidden-md hidden-lg themed tdbar-button-anchored truncate-be" href="#">
Client Portal
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<div id="td-navbar-collapse" class="collapse navbar-collapse">
<ul class="nav navbar-nav nav-collapsing" id="collapseMe">
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<a href="/TDClient/2061/Portal/Login.aspx?ReturnUrl=%2fTDClient%2f2061%2fPortal%2fHome%2f">Sign In</a>
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<li id="divSearch" class="themed tdbar-button-anchored hidden-sm hidden-md hidden-lg" style="">
<a href="/TDClient/2061/Portal/Shared/Search" title="search">Search</a>
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<a data-toggle="dropdown" title="More Applications" href="javascript:;">
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<div id="navShim" class="hidden-xs hidden-sm" style="padding-top: 166px;"></div>
<main role="main">
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<div id="mainContent" tabindex="-1"></div>
<div class="container gutter-top gutter-bottom-lg">
<span id="ctl00_cpContent_lblResults" class="red"></span>
<div class="row">
<div id="Column1" class="col-md-12 ui-sortable">
<div id="7868050" class="desktop-module panel panel-default no-border">
<div class="ModuleContent">
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<div class="ModuleContent">
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<div id="5062342" class="desktop-module panel panel-default no-border">
<div class="ModuleContent">
<div style="overflow: hidden;">
<div class="row panel">
<a href="https://helpdesk.fau.edu/TDClient/2061/Portal/Requests/ServiceCatalog" target="_blank" title="Click here to browse our service catalog.">
<div class="col-md-3 col-sm-6" style="padding-top: 10px">
<div class="panel-heading" style="background-color: #003366; color: #FFFFFF">
<h4 style="color: #FFFFFF"><center><span aria-hidden="true" aria-label="icon" role="region" tabindex="-1"><span class="fa fa-ticket fa-fw"></span></span><big>Request Help</big></center></h4>
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<div class="panel-body" style="background-color: #F5F5F5">
<center>To submit a ticket, you can navigate through our services and choose the specified service that relates most to your question/issue.</center>
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</div>
</a>
<a href="https://helpdesk.fau.edu/TDClient/2061/Portal/KB/" target="_blank" title="Click here to visit our Knowledge Base.">
<div class="col-md-3 col-sm-6" style="padding-top: 10px">
<div class="panel-heading" style="background-color: #003366; color: #FFFFFF">
<h4 style="color: #FFFFFF"><center><span aria-hidden="true" aria-label="icon" role="region" tabindex="-1"><span class="fa fa-lightbulb-o"></span></span><big>Find an Answer</big></center></h4>
</div>
<div class="panel-body" style="background-color: #F5F5F5">
<center>Browse our Knowledge Base to find self-help solutions for troubleshooting your technology issue or frequently asked questions.</center>
</div>
</div>
</a>
<a href="https://accounts.fau.edu" target="_blank" title="Click here to visit Account Self-Service.">
<div class="col-md-3 col-sm-6" style="padding-top: 10px">
<div class="panel-heading" style="background-color: #003366; color: #FFFFFF">
<h4 style="color: #FFFFFF"><center><span aria-hidden="true" aria-label="icon" role="region" tabindex="-1"><span class="fa fa-key"></span></span><big>Password Help</big></center></h4>
</div>
<div class="panel-body" style="background-color: #F5F5F5">
<center>Visit the FAU Account Self Services portal to reset your password, activate your account, and change account recovery options.</center>
</div>
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</a>
<a href="https://www.fau.edu/oit/" target="_blank" title="Click here to visit OIT home page.">
<div class="col-md-3 col-sm-6" style="padding-top: 10px">
<div class="panel-heading" style="background-color: #003366; color: #FFFFFF">
<h4 style="color: #FFFFFF"><center><span aria-hidden="true" aria-label="icon" role="region" tabindex="-1"><span class="fa fa-desktop"></span></span><big>Learn More</big></center></h4>
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<div class="panel-body" style="background-color: #F5F5F5">
<center>Visit the Office of Information Technology's homepage for an overview of all services provided by OIT.</center>
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</a>
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</div>
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<span class="fa-solid fa-solid fa-earth-americas"></span><span class="fa-solid fa-fw fa-nopad fa-caret-down" aria-hidden="true"></span>
<span class="sr-only"> Filter your search by category. Current category: <span class="js-current-component">All</span>
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<ul tabindex="-1" aria-label="Filter your search by category" role="menu" class="dropdown-menu" style="z-index: 90;">
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<a role="menuitem" href="javascript:void(0);" data-component-text="All" data-component="all" data-component-icon="fa-solid fa-earth-americas" title="Search all areas">
<span class="fa-solid fa-fw fa-nopad fa-earth-americas" aria-hidden="true"></span>
All
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<li aria-hidden="true" class="divider"></li>
<li role="presentation">
<a role="menuitem" href="javascript:void(0);" data-component-text="Knowledge Base" data-component="kb" data-component-icon="fa-lightbulb" title="Search Knowledge Base">
<span class="fa-regular fa-fw fa-nopad fa-lightbulb" aria-hidden="true"></span>
Knowledge Base
</a>
</li>
<li role="presentation">
<a role="menuitem" href="javascript:void(0);" data-component-text="Service Catalog" data-component="sc" data-component-icon="fa-compass" title="Search Service Catalog">
<span class="fa-solid fa-fw fa-nopad fa-compass" aria-hidden="true"></span>
Service Catalog
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</li>
</ul>
</div>
<label class="sr-only" for="SiteSearch-text-e414e733355f4fca98913f0111149af8">Search the client portal</label>
<input id="SiteSearch-text-e414e733355f4fca98913f0111149af8" type="text" class="form-control" autocomplete="off" placeholder="Search the client portal" title="To search for items with a specific tag, enter the # symbol followed by the name of the tag.
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<span class="fa-solid fa-fw fa-nopad fa-search blue" aria-hidden="true"></span>
<span class="sr-only">Search</span>
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$(function() {
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<div class="ModuleContent">
<div style="overflow: hidden;">
<!-- Start of Rocket.Chat Livechat Script -->
<script type="text/javascript">
// Get local FAU Time
var usaTime = new Date().toLocaleString("en-US", {
timeZone: "America/New_York"
});
floridaTime = new Date(usaTime);
// What day of the week 1 - 7 1 == Monday
var day = floridaTime.getDay();
// Get military hour
var hour = floridaTime.getHours();
// Create an array representing start times (index by day number)
var i = 0;
var startTime = new Array();
startTime[i++] = 9; // Sun
startTime[i++] = 8; // Monday
startTime[i++] = 8; // Tue
startTime[i++] = 8; // Wed
startTime[i++] = 8; // Thu
startTime[i++] = 8; // Fri
startTime[i++] = 9; // Sat
// Create an array indicating end times (index by day number)
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w.RocketChat._.push(c)
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w.RocketChat._ = [];
w.RocketChat.url = u;
var h = d.getElementsByTagName(s)[0],
j = d.createElement(s);
j.async = true;
j.src = 'https://rocketchat.fau.edu/livechat/rocketchat-livechat.min.js?_=201903270000';
h.parentNode.insertBefore(j, h);
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RocketChat(function() {
this.setDepartment('Technology Support');
// this.maximizeWidget();
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<div class="row">
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<div id="7834428" class="desktop-module panel panel-default">
<div class="panel-heading clearfix">
<h3 class="panel-title pull-left">Modified Help Desk Hours</h3>
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</div>
<div class="ModuleContent panel-body">
<div style="overflow: hidden;">
<p><strong>Help Desk Hours & Walk-In Locations</strong><br>
<br>
<a href="tel:5612973999"> (561) 297-3999</a> <br> Canvas support available 24x7
</p>
<p><strong>Boca Raton Campus CM138</strong><br> M-Th 7:30 am – 9:00 pm <br> Fri 7:30 am – 5:00 pm<br> Sat & Sun 9:00 am - 5:00 pm<br>
<br>
<strong>Walk-In Hours for partner campuses:</strong>
</p>
<p><strong>Jupiter Campus SR284</strong><br> M-F 7:30 am – 6:00 pm</p>
<p><strong>Davie Campus LA303</strong><br> M-Th 9:00 am – 9:00 pm<br> Fri & Sat 9:00 am – 4:30 pm</p>
<p><strong>Ft. Lauderdale HEC608</strong><br> M-Th 11:00 am – 8:00 pm<br> Fri & Sat 12:00 pm – 4:30 pm</p>
<p><br> Self-help is available on the <strong><a href="http://fau.edu/oit/" target="_blank">OIT home page</a></strong> and/or the
<strong><a href="https://helpdesk.fau.edu/TDClient/KB/" target="_blank">online knowledge base</a></strong>.</p>
<h3><a href="http://wordpress.fau.edu/irm/subscribe" target="_blank"><strong>Subscribe to OIT Status Updates</strong></a></h3>
</div>
</div>
</div>
</div>
<div id="Column3" class="col-md-4 ui-sortable">
<div id="7043819" class="desktop-module panel panel-default no-border">
<div class="ModuleContent">
<div style="overflow: hidden;">
<p>
<a href="https://techevents.fau.edu/appointments/helpdesk" style="border-radius: 0.5em; margin-bottom: 0; padding: 15px; background-color: #CC0000; display: block; text-align: center;" target="_blank" title="Click here to schedule an in-person appointment with FAU Help Desk tech support."><span style="color: #ffffff; font-size: 18px;"> <span tabindex="-1"> <span tabindex="-1"> <span tabindex="-1"> <span tabindex="-1"> <span tabindex="-1"> <span tabindex="-1"> <span tabindex="-1"> <span aria-label="span widget" contenteditable="false" role="region" tabindex="-1"><span class="fa fa-calendar fa-fw"> </span></span> </span> </span> </span> </span> </span> </span> </span> Schedule Help Desk Appointment </span> </a>
</p>
</div>
</div>
</div>
<div id="5062345" class="desktop-module panel panel-default no-border">
<div class="ModuleContent">
<div style="overflow: hidden;">
<p>
<a href="/TDClient/Requests/TicketRequests/" style="border-radius: 0.5em; margin-top: 0; padding: 15px; background-color: #CC0000; display: block; text-align: center;"><span style="color: #ffffff; font-size: 18px;"> <span tabindex="-1"> <span tabindex="-1"> <span tabindex="-1"> <span tabindex="-1"> <span tabindex="-1"> <span tabindex="-1"> <span tabindex="-1"> <span aria-label="span widget" contenteditable="false" role="region" tabindex="-1"><span class="fa fa-ticket fa-fw"> </span></span> </span> </span> </span> </span> </span> </span> </span> Check Your Ticket Status </span> </a>
</p>
</div>
</div>
</div>
<div id="5062346" class="desktop-module panel panel-default">
<div class="panel-heading clearfix">
<h3 class="panel-title pull-left">OIT System & Network Status</h3>
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<div class="rss-headline"><a href="https://wordpress.fau.edu/oit/2024/05/resolved-zoom-mediasite-imports/" target="_blank" rel="noopener noreferrer">[Resolved] Zoom -> Mediasite Imports</a></div>
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UPDATING... Skip to main content Filter your search by category. Current category: All * All * * Knowledge Base * Service Catalog Search the client portal Search Sign In Show Applications Menu Client Portal * Sign In * Search * Home * * Services * Knowledge Base * More Applications REQUEST HELP To submit a ticket, you can navigate through our services and choose the specified service that relates most to your question/issue. FIND AN ANSWER Browse our Knowledge Base to find self-help solutions for troubleshooting your technology issue or frequently asked questions. PASSWORD HELP Visit the FAU Account Self Services portal to reset your password, activate your account, and change account recovery options. LEARN MORE Visit the Office of Information Technology's homepage for an overview of all services provided by OIT. Filter your search by category. Current category: All * All * * Knowledge Base * Service Catalog Search the client portal Search MODIFIED HELP DESK HOURS Refresh Module Help Desk Hours & Walk-In Locations (561) 297-3999 Canvas support available 24x7 Boca Raton Campus CM138 M-Th 7:30 am – 9:00 pm Fri 7:30 am – 5:00 pm Sat & Sun 9:00 am - 5:00 pm Walk-In Hours for partner campuses: Jupiter Campus SR284 M-F 7:30 am – 6:00 pm Davie Campus LA303 M-Th 9:00 am – 9:00 pm Fri & Sat 9:00 am – 4:30 pm Ft. Lauderdale HEC608 M-Th 11:00 am – 8:00 pm Fri & Sat 12:00 pm – 4:30 pm Self-help is available on the OIT home page and/or the online knowledge base. SUBSCRIBE TO OIT STATUS UPDATES Schedule Help Desk Appointment Check Your Ticket Status OIT SYSTEM & NETWORK STATUS Refresh Module [Resolved] Zoom -> Mediasite Imports Boca Network Disruption [Resolved]Fort Lauderdale Campus Connectivity Outage [Completed] Banner Maintenance, Friday April 26 from 1:00AM to 5:00AM Zoom -> Mediasite Imports offline OIT Systems Maintenance, Thurs. April 18 from 12:01 AM to 7:00 AM Health Virtual Desktop Infrastructure Banner Maintenance OIT Systems Maintenance, April 11 from 12:01AM to 2:00AM Mediasite Update Powered by TeamDynamix | Site Map