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Toggle Navigation
 * Transfers
 * MyRaceNation
 * Refund Protect
 * RaceNation Ballot
 * SportsGiving
 * RaceNation App
 * Entering an event
 * Event Organisers
 * Setting up your event
 * Event Day Scanning
 * Gift Aid
 * RaceNation Timing & Results
 * Contact
 * Contact


HOW CAN WE HELP?

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TRANSFERS



 * Transferring to a new Entrant
 * Transferring to a new Event
 * Transferring to a new Ticket
 * I can't see a transfer button?


MYRACENATION



 * How to log into your MyRaceNation account
 * My events are not listed when I log into MyRaceNation account
 * Editing my Entry details
 * How to invite members to your team
 * To view your donors
 * I can't see my name on the entrants list


REFUND PROTECT



 * How to apply for a refund if you have purchased Refund Protect
 * What is Refund Protect


RACENATION BALLOT



 * Find out more
 * How can I prevent Individuals from signing up multiple times to increase
   their chance of success?
 * What payment options are available for entrants when entering a ballot?


SPORTSGIVING



 * Sharing your SportsGiving page
 * Customising your SportsGiving fundraising page from your MyRaceNation account
 * Why do you ask for a mobile number when I sponsor someone?
 * How will my card be billed?
 * Enabling your SportsGiving Fundraising page
 * Create a standalone SportGiving fundraising page through SportsGiving/
   MyRaceNation
 * Adding an Offline Donation
 * Creating a Fundraising Activity through SportsGiving/ MyRaceNation
 * How to create a RaceNation SportsGiving account
 * SportsGiving fundraising page - view donations

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RACENATION APP



 * Live Entrant Tracking Set Up
 * How to find an event or entrant on the RaceNation App
 * Event Organisers - How to include the RaceNation App on an event


ENTERING AN EVENT



 * How do I contact your support team?
 * Can I get a refund?
 * I have entered but have had no emails or any confirmation.
 * I cannot see the payment screen
 * Why was my card declined?
 * Using Discount Codes
 * Creating or Joining a Group
 * How to use your account credit
 * Adding merchandise to your entry


EVENT ORGANISERS



 * Cancelling an entrant (Event Organiser instructions only)
 * Can I add my event to RaceNation?
 * Your event in your branding; a complete white-labelled solution
 * Apply Account Credit to an Entry
 * Event click through tracking & conversion statistics
 * Charity Admin Panel access
 * How to activate transfers
 * What is Account Credit?
 * How to Scan entrants using the RaceNation App
 * How to send communications to entrants

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EVENT DAY SCANNING



 * How to Withdraw Entrants
 * How to access your scanning checkpoint
 * How to Scan an entrant in
 * How to manage authorisation for access to scanning & checkpoint control
 * What are the different scanning user levels?


RACENATION TIMING & RESULTS



 * How to Submit Results Through Strava - App
 * How to Submit Results Through Manual Submission-App
 * How do I view the results leaderboard?
 * How to Submit Results Through RaceNation Timing - App
 * How can I submit my race time?
 * How to Submit Results Through Strava - Browser
 * How to create a results leaderboard:
 * How do I approve or reject an entrant’s results submission?
 * How are results submitted via scanning?
 * How many Strava activities can I submit at one time?

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