neuroleadership.com Open in urlscan Pro
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GET https://neuroleadership.com/

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GET https://neuroleadership.com/

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---

GET https://neuroleadership.com/

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---

Text Content

 * Organizational Change
   
   TRANSFORM YOUR ORGANIZATION
   
    * Organizational Solutions
    * Thinking Partnerships – A Better Kind of Consulting
    * Leadership Principles
    * Research Briefings
    * Change Methodology

 * Individual Education
   
   TRANSFORM YOURSELF
   
    * Overview – Learning Programs for Individuals
    * Brain-Based Coaching Certificate Program
    * Diversity, Equity & Inclusion Master Class
    * Certificate in the Foundations of NeuroLeadership
    * Resources for Individual Learners
    * The SCARF Assessment

 * Impact
   
   CASE STUDIES
   
    * All Case Studies
    * Culture & Leadership
    * Diversity, Equity & Inclusion
    * Talent & Performance
   
   RESEARCH
   
    * Latest from the Lab
    * NeuroLeadership Journal
    * Ask An Expert – Video Series
    * Ask An Expert – Submit Questions

 * Articles & Multimedia
   
   INSIGHTS ON-DEMAND
   
    * Your Brain at Work - Blog
    * Your Brain at Work - Recordings
    * Your Brain at Work - The Podcast
    * Essential Guides by Practice Area
   
   KNOWLEDGE CENTERS
   
    * Growth Mindset
    * Allyship in Organizations
    * Hybrid Work
    * Beating Burnout

 * Community & Events
   
   EVENTS
   
    * Webinars & Your Brain at Work LIVE
    * RECALIBRATE: The 2023 NeuroLeadership Summit
   
   COMMUNITY SPACES
   
    * Corporate Membership
    * Become an NLI Insider
    * Apply for Our DEI Community of Practice
    * Follow Us LinkedIn
   
   FEATURED EVENT
   
   YOUR BRAIN AT WORK LIVE | NLI SUMMIT RE-BROADCAST: EVOLUTION OF DEI
   
   Join us in this re-broadcast of NLI's 2023 Summit Session to hear how DEI can
   help solve problems – instead of being a problem itself.
   
   Learn More
   
   
   
   Load More
 * Company
   
   ABOUT US
   
    * Our Story
    * Global Leadership Team
    * Scientists & Advisors
   
   CONNECT WITH US
   
    * Press Room
    * Contact – Global Directory
    * Careers

 * Organizational Change
   
   TRANSFORM YOUR ORGANIZATION
   
    * Organizational Solutions
    * Thinking Partnerships – A Better Kind of Consulting
    * Leadership Principles
    * Research Briefings
    * Change Methodology

 * Individual Education
   
   TRANSFORM YOURSELF
   
    * Overview – Learning Programs for Individuals
    * Brain-Based Coaching Certificate Program
    * Diversity, Equity & Inclusion Master Class
    * Certificate in the Foundations of NeuroLeadership
    * Resources for Individual Learners
    * The SCARF Assessment

 * Impact
   
   CASE STUDIES
   
    * All Case Studies
    * Culture & Leadership
    * Diversity, Equity & Inclusion
    * Talent & Performance
   
   RESEARCH
   
    * Latest from the Lab
    * NeuroLeadership Journal
    * Ask An Expert – Video Series
    * Ask An Expert – Submit Questions

 * Articles & Multimedia
   
   INSIGHTS ON-DEMAND
   
    * Your Brain at Work - Blog
    * Your Brain at Work - Recordings
    * Your Brain at Work - The Podcast
    * Essential Guides by Practice Area
   
   KNOWLEDGE CENTERS
   
    * Growth Mindset
    * Allyship in Organizations
    * Hybrid Work
    * Beating Burnout

 * Community & Events
   
   EVENTS
   
    * Webinars & Your Brain at Work LIVE
    * RECALIBRATE: The 2023 NeuroLeadership Summit
   
   COMMUNITY SPACES
   
    * Corporate Membership
    * Become an NLI Insider
    * Apply for Our DEI Community of Practice
    * Follow Us LinkedIn
   
   FEATURED EVENT
   
   YOUR BRAIN AT WORK LIVE | NLI SUMMIT RE-BROADCAST: EVOLUTION OF DEI
   
   Join us in this re-broadcast of NLI's 2023 Summit Session to hear how DEI can
   help solve problems – instead of being a problem itself.
   
   Learn More
   
   
   
   Load More
 * Company
   
   ABOUT US
   
    * Our Story
    * Global Leadership Team
    * Scientists & Advisors
   
   CONNECT WITH US
   
    * Press Room
    * Contact – Global Directory
    * Careers

Contact Us

 * Organizational Change
   
   TRANSFORM YOUR ORGANIZATION
   
    * Organizational Solutions
    * Thinking Partnerships – A Better Kind of Consulting
    * Leadership Principles
    * Research Briefings
    * Change Methodology

 * Individual Education
   
   TRANSFORM YOURSELF
   
    * Overview – Learning Programs for Individuals
    * Brain-Based Coaching Certificate Program
    * Diversity, Equity & Inclusion Master Class
    * Certificate in the Foundations of NeuroLeadership
    * Resources for Individual Learners
    * The SCARF Assessment

 * Impact
   
   CASE STUDIES
   
    * All Case Studies
    * Culture & Leadership
    * Diversity, Equity & Inclusion
    * Talent & Performance
   
   RESEARCH
   
    * Latest from the Lab
    * NeuroLeadership Journal
    * Ask An Expert – Video Series
    * Ask An Expert – Submit Questions

 * Articles & Multimedia
   
   INSIGHTS ON-DEMAND
   
    * Your Brain at Work - Blog
    * Your Brain at Work - Recordings
    * Your Brain at Work - The Podcast
    * Essential Guides by Practice Area
   
   KNOWLEDGE CENTERS
   
    * Growth Mindset
    * Allyship in Organizations
    * Hybrid Work
    * Beating Burnout

 * Community & Events
   
   EVENTS
   
    * Webinars & Your Brain at Work LIVE
    * RECALIBRATE: The 2023 NeuroLeadership Summit
   
   COMMUNITY SPACES
   
    * Corporate Membership
    * Become an NLI Insider
    * Apply for Our DEI Community of Practice
    * Follow Us LinkedIn
   
   FEATURED EVENT
   
   YOUR BRAIN AT WORK LIVE | NLI SUMMIT RE-BROADCAST: EVOLUTION OF DEI
   
   Join us in this re-broadcast of NLI's 2023 Summit Session to hear how DEI can
   help solve problems – instead of being a problem itself.
   
   Learn More
   
   
   
   Load More
 * Company
   
   ABOUT US
   
    * Our Story
    * Global Leadership Team
    * Scientists & Advisors
   
   CONNECT WITH US
   
    * Press Room
    * Contact – Global Directory
    * Careers

 * Organizational Change
   
   TRANSFORM YOUR ORGANIZATION
   
    * Organizational Solutions
    * Thinking Partnerships – A Better Kind of Consulting
    * Leadership Principles
    * Research Briefings
    * Change Methodology

 * Individual Education
   
   TRANSFORM YOURSELF
   
    * Overview – Learning Programs for Individuals
    * Brain-Based Coaching Certificate Program
    * Diversity, Equity & Inclusion Master Class
    * Certificate in the Foundations of NeuroLeadership
    * Resources for Individual Learners
    * The SCARF Assessment

 * Impact
   
   CASE STUDIES
   
    * All Case Studies
    * Culture & Leadership
    * Diversity, Equity & Inclusion
    * Talent & Performance
   
   RESEARCH
   
    * Latest from the Lab
    * NeuroLeadership Journal
    * Ask An Expert – Video Series
    * Ask An Expert – Submit Questions

 * Articles & Multimedia
   
   INSIGHTS ON-DEMAND
   
    * Your Brain at Work - Blog
    * Your Brain at Work - Recordings
    * Your Brain at Work - The Podcast
    * Essential Guides by Practice Area
   
   KNOWLEDGE CENTERS
   
    * Growth Mindset
    * Allyship in Organizations
    * Hybrid Work
    * Beating Burnout

 * Community & Events
   
   EVENTS
   
    * Webinars & Your Brain at Work LIVE
    * RECALIBRATE: The 2023 NeuroLeadership Summit
   
   COMMUNITY SPACES
   
    * Corporate Membership
    * Become an NLI Insider
    * Apply for Our DEI Community of Practice
    * Follow Us LinkedIn
   
   FEATURED EVENT
   
   YOUR BRAIN AT WORK LIVE | NLI SUMMIT RE-BROADCAST: EVOLUTION OF DEI
   
   Join us in this re-broadcast of NLI's 2023 Summit Session to hear how DEI can
   help solve problems – instead of being a problem itself.
   
   Learn More
   
   
   
   Load More
 * Company
   
   ABOUT US
   
    * Our Story
    * Global Leadership Team
    * Scientists & Advisors
   
   CONNECT WITH US
   
    * Press Room
    * Contact – Global Directory
    * Careers


Contact Us

 * Organizational Change
   
   TRANSFORM YOUR ORGANIZATION
   
    * Organizational Solutions
    * Thinking Partnerships – A Better Kind of Consulting
    * Leadership Principles
    * Research Briefings
    * Change Methodology

 * Individual Education
   
   TRANSFORM YOURSELF
   
    * Overview – Learning Programs for Individuals
    * Brain-Based Coaching Certificate Program
    * Diversity, Equity & Inclusion Master Class
    * Certificate in the Foundations of NeuroLeadership
    * Resources for Individual Learners
    * The SCARF Assessment

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Connection | Hybrid Work | Performance


HOW TO BUILD CONNECTIONS IN THE ERA OF DIGITAL STRANGERS


By Jay Dixit
September 6th, 2022

When I first joined NLI, there were a few colleagues I hit it off with right
away. We started talking at a work happy hour and pretty much never stopped. I
knew immediately we’d be friends.

The next week, as I struggled to find resources for an article I was writing, I
wasn’t shy about messaging one of them to ask for her guidance. It wasn’t part
of her job — in fact, we didn’t even work on the same team. But she was happy to
help. In just a few minutes, she pointed me to slide decks, articles, and videos
I didn’t even know existed. As a result of our social bond, I got up to speed
quickly and began making meaningful contributions right off the bat.

To an organizational psychologist, the explanation here is simple: My colleague
and I had high “relatedness” — the reciprocal liking and social connection that
foster a sense of belonging and community. Relatedness led to helpfulness, and
that helpfulness increased my productivity.

In “the Before Times,” this type of interaction wouldn’t even warrant an
anecdote. It’s just what we all did: form connections as a natural result of the
informal interactions in hallways, cubicles, and break rooms. Organizations
didn’t have to do anything.

But in the hybrid workplace, there are no unplanned interactions. When you’re
working from your kitchen, there’s no way to chat with a colleague except on
purpose. The result is fewer close relationships.

Research by Microsoft found employees have been feeling more isolated and less
connected since the shift to remote work — a troubling finding considering the
brain registers social isolation much like physical pain. Microsoft also found
that employees now have smaller social networks, which means less access to
information and resources when they need it. Fewer interactions with colleagues
translates to less innovation, less strategic thinking, and less collaboration.
“As people shifted into lockdown, they focused on connecting with the people
they were used to seeing regularly, letting weaker relationships fall to the
wayside,” Microsoft’s researchers report. “Simply put, companies became more
siloed than they were pre-pandemic.”

Sure enough, since NLI switched to fully remote operations, I haven’t made any
new friends — at least not people I interact with outside of work. I now work on
a team of 13 people, only two of whom I’ve met in person. The rest are “digital
strangers” — people I interact with online but have never met in real life.

It’s true, we have team meetings via video conference, and some of my teammates
have visited one another when they’re in the vicinity. But it’s just not the
same as playing on a kickball team together, singing karaoke, or doing tequila
shots on the Lower East Side.

I’ve also found the organic helpfulness, at least for me, no longer happens
automatically.


COLLEAGUES HELPING COLLEAGUES

When co-workers feel connected, they interact differently. They talk through
problems and solutions. They bounce ideas off each other. And when they
encounter helpful information, they share it. What’s more, once you help a
colleague, they’re more likely to return the favor, creating a virtuous cycle of
reciprocity and goodwill that benefits the entire organization.

Scientists call it by various names: generosity, altruism, “organizational
citizenship behaviors” — when one colleague steps up and helps another even if
it’s not their job. Studies show helping has a powerful effect on organizational
performance. A meta-analysis of 38 studies examining 3,500 organizations found
that organizational citizenship behaviors correlated with higher performance,
lower absenteeism, and lower turnover — as well as efficiency, productivity, and
overall profitability. Which means organizations need to find ways to foster
social connections despite the obstacles presented by remote operations. Here
are a few ways to do just that:


1. BRING PEOPLE TOGETHER IN PERSON

There are many aspects of operating a business that actually work better
digitally: team meetings, onboarding new employees, and learning and
development. But meeting new people and building social bonds are things that
simply work better in person.

Even small amounts of in-person time can have a powerful impact on relatedness
and, thus, organizational citizenship behaviors. So, when possible, make the
effort to gather people together in person — ideally in a fun setting with food
and festivities — even if it’s only once a quarter.


2. BUILD A CULTURE OF HELP

When employees are digital strangers, that doesn’t mean helping doesn’t happen;
it just isn’t as organic. So encourage employees to ask themselves, “How can I
be helpful to my colleagues today?” You can also prompt people by acknowledging
help when you see it happen.

Employees also need to understand that helping their colleagues is a critical
part of their job. Too often, leaders ignore the work employees put in helping
each other solve problems. To encourage helping, organizations need to actively
value it by reminding employees that helping each other is part of their job
description, incorporating helping others into goal setting and performance
conversations, and rewarding it in a way that encourages repeat behavior.


3. MAKE TIME FOR SOCIAL CONNECTION

Let’s face it: No matter how much you have in common with a colleague, you’re
probably not going to become besties just from hanging out in the same virtual
meeting. That’s especially true now that everyone’s experiencing Zoom fatigue,
leading many teams to dispense with small talk and pleasantries altogether. Too
often, meetings get straight to the point and end abruptly, with barely a moment
to catch up.

But it’s a mistake to cut out social time in the name of efficiency. Employees
need to understand that building social connections with colleagues is an
essential part of work, not wasted time better spent on tasks.

To support employees in building social ties, normalize informal chatting at the
start of meetings — and consider leaving time at the end just to check in and
catch up. When a new employee joins, ask existing team members to schedule
one-on-ones just to get to know each other on a personal level. Even a 30-minute
video call can be enough to make someone feel less like a stranger. And create
opportunities for ongoing social interaction to allow bonds to strengthen over
time.

Lately, I’ve made a special effort to try to forge those connections — the bonds
that would have formed on their own in the past. I’m sharing personal stories,
reaching out just to check in, showing up early to Zoom calls just to see
people’s faces and ask about their weekends. It’s amazing what a difference it
makes. Recently on a team call, I recounted a risqué anecdote about a former
colleague — a remnant from those boozy happy hours on the Lower East Side — and
noticed how even a fleeting moment of shared laughter and bonding suddenly made
us feel less like digital strangers.





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