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What we treat

What we do

Scripts

Telehealth

Medical certificates

About us


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What we treat
What we do
Scripts
Telehealth
Medical certificates
About us


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HEALTHCARE FROM THE
COMFORT OF YOUR HOME

We've helped over 1 million Australians access
telehealth consultations, online scripts, medical
certificates and blood tests.


HOW CAN WE HELP YOU TODAY?

We're available 6am to midnight every day.

ONLINE PRESCRIPTIONS

 * For when your script has run out
 * Script sent to your phone or medication delivered


Request a Script
Learn more


MEDICAL CERTIFICATES

 * For work, uni, school or carers
 * Sent to your email in minutes


Request a Certificate
Learn more


TELEHEALTH CONSULTATIONS

 * For when you need to speak to a doctor
 * Fast access to medical advice


Request a Consultation
Learn more


TREATMENT PLANS

 * For managing ongoing health conditions
 * Never run out of medication


Request a Treatment Plan
Learn more


BLOOD TEST REQUESTS

 * For pregnancy, STIs and more
 * Referrals sent to your email


Request a Blood Test
Learn more


SPECIALIST REFERRALS

 * For skin checks, eye tests and more
 * Referrals sent to your email


Request a Referral
Learn more

Contact Us


OVER 17,000 REVIEWS

With an average star rating of 4.6



So easy and straight forward especially when you are stuck at home sick and know
what you need but can’t get to a doctor. Hassle free and reasonably priced.

- Jasmine

I use InstantScripts as I find it difficult to get to my doctor on a regular
basis. The service is quick and the reminders are very handy. InstantScripts has
given me peace of mind when unable to get to see my doctor. Highly recommended.

- Steve

Very helpful around topics that I know are common and natural but embarrassing
to sit and discuss with someone.

- Happy


NEED TO SPEAK TO A DOCTOR?
REQUEST A TELEHEALTH CONSULTATION

Request a Telehealth appointment with InstantScripts and you can be speaking to
an Australian-registered doctor from the comfort of your home.

 * Experienced and professional doctors
 * Typical call back within an hour
 * No cancellation fees
 * High customer satisfaction

Request a Consultation


SECURE AND BACKED BY REAL DOCTORS

REAL AUSTRALIAN DOCTORS

Australian-registered and fully insured doctors

WHEREVER YOU ARE

Pick up from over 2,500 pharmacies or home delivery

RANGE OF MEDICATIONS

Scripts for over 300 common medications

SECURE

Your data is held in our encrypted cloud storage database on Australian shores


HOW ONLINE PRESCRIPTIONS WORK


1

Complete online prescription request




2

Select collection method – pick up or home delivery




3

A doctor will review your request online or call you




4

If eligible an eScript will be sent to your phone or medication delivered




FREQUENTLY ASKED QUESTIONS

What is InstantScripts?

Founded in Melbourne in 2018, InstantScripts has helped hundreds of thousands of
Australians access health and medical services from the comfort of their homes.

We are 100% owned by Wesfarmers, one of the largest and most respected companies
in Australia.

Accessing prescriptions for everyday medications, speaking to a doctor,
obtaining a medical certificate or getting blood test requests are just some of
the online services offered by InstantScripts.

Our large team of Australian-registered doctors work seven days a week and we
take great care in providing the highest quality of service to all communities.

We are proud to be able to support the overall healthcare industry to ensure all
Australians get the care they need, when they need it.

How much does it cost?

New guidelines by the Medical Board of Australia may affect pricing. Learn more.

Online Prescriptions from $19

Medical Certificates for $19

Blood Test Referrals for $20

Specialist Referrals for $20

Telehealth Consultations from $49

Treatment Plans from $49

These prices are subject to change.

Who can use InstantScripts?

Anyone of any age in Australia with a Medicare card or IHI number can access
InstantScripts for Telehealth Consultations.

However for Online Prescriptions, Medical Certificates, Blood Tests and
Specialist Referrals, you must be 18 years old or over.

How do I get a prescription online?

You can request an Online Prescription from InstantScripts for over 300
medications. In some cases, a Telehealth Consultation may be required. Your
prescription request will be reviewed by one of our Australian-registered
doctors.

If a prescription is approved, a QR code will be sent to your phone and email
address that can be taken to any pharmacy for dispensing.

If you're ineligible, we'll recommend you complete a telephone consultation with
one of our doctors to understand why.

Are InstantScripts doctors real doctors?

You can trust InstantScripts. Every InstantScripts doctor is an AHPRA-registered
and fully-insured doctor based in Australia who will adhere to the highest
clinical standards.

Your doctor’s prescriber number will be written on any prescription that is
prescribed.

What medications are available through InstantScripts?

You can search for your regular medication by visiting our Online Prescription
service.

You can then fill out a digital medical consultation form which will be reviewed
by one of our Australian-registered doctors.

If approved, our doctors will issue you a prescription which you can take to any
pharmacy or have the medication delivered to your home.

If your medication is not listed, or you need to speak to a doctor about your
condition, you can request a Telehealth Consultation

Our doctors will not prescribe Schedule 8 or Schedule 4D medications. Please do
not request an online doctor consultation via our service if you require these
medications.

Am I guaranteed to receive a prescription?

InstantScripts upholds the highest standards of healthcare. Online Prescriptions
will only be issued if deemed appropriate by our doctors.

There are various reasons why you may be declined access for a prescription,
such as your responses to our digital medical consultation, your medical history
and more.

If you would like to speak to a doctor about your condition, you can request a
Telehealth Consultation and a doctor will decide if a prescription is safe to
provide.

Do you provide prescription repeats?

While only single prescriptions are available through Online Prescriptions, you
can still access repeat prescriptions through InstantScripts.

If you have one of our selected chronic conditions, you can access repeat
prescriptions with home delivery through our Treatment Plans.

For all other conditions, you can discuss repeat prescriptions with a doctor by
requesting a Telehealth Consultation.

What happens once my prescription is approved?

Once your prescription is approved, a QR code will be sent to your mobile phone
and email that you can take to any pharmacy for dispensing of your medication.

If you requested delivery, the medication will be delivered to your door in the
time frame notified when ordering your medication.

Can I get a Medical Certificate online using InstantScripts?

Yes, a doctor can issue you with a Medical Certificate if deemed suitable. The
medical certificate will be emailed to you within minutes of the doctor
reviewing your digital consultation.

For medical certificates required for more than 1 day, patients must consult
with a doctor through a Telehealth Consultation.

Can I get a backdated Medical Certificate?

Our online Medical Certificates can only be issued for the day that it is
requested. Our doctors cannot backdate the date that the certificate is issued.

However, the doctor may consider providing a certificate to cover a specified
time period that you have been unwell for, via a Telehealth Consultation.

Are InstantScripts Services Medicare bulk billed?

InstantScripts is not able to provide bulk billed Telehealth Consultations. This
means you cannot claim your InstantScripts consultation with Medicare.

However, we do provide bulk billing for Mental Health Care Plan Consultations.

Remember that InstantScripts still offers highly competitive pricing for medical
services that is often cheaper than out-of-pocket expense on Medicare-funded
services.

Read more


OUR PARTNERS




COMPANY

 * About Us
 * Careers
 * Contact Us

FOR PATIENTS

 * Online prescriptions
 * Doctor consultations
 * Treatment plans
 * Blood test requests
 * Medical certificates
 * Specialist referrals

FOR STAFF

 * For Doctors
 * For Pharmacies
 * For Cosmetic Clinics

© 2023 InstantScripts Level 19, 644 Chapel Street, South Yarra VIC 3141

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