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Form analysis
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CountryUnited
StatesAlbaniaArgentinaAustraliaAustriaBahamasBelgiumBoliviaBrazilBulgariaCanadaChileChinaColombiaCosta
RicaCroatiaCzech RepublicDenmarkEl
SalvadorEstoniaEthiopiaFinlandFranceFujiGermanyGreeceGuatemalaHondurasHong
KongHungaryIcelandIndiaIndonesiaIrelandIsraelItalyJapanKenyaKoreaLatviaLiechtensteinLithuaniaLuxembourgMacedoniaMalaysiaMaltaMexicoMonacoMontenegroNetherlandsNew
ZealandNicaraguaNigeriaNorwayOther AfricaOther AmericasOther EuropeOther Middle
EastPanamaPeruPhilippinesPolandPortugalPuerto RicoRepublic of
CyprusRomaniaRussian FederationSaudi ArabiaSerbiaSingaporeSlovakiaSloveniaSouth
AfricaSouth KoreaSpainSwedenSwitzerlandTaiwanThailandTurkeyUkraineUnited Arab
EmiratesUnited KingdomUruguayVenezuelaVietnamVirgin Islands, BritishVirgin
Islands, U.S.
# of Agents1 to 56 to 1011 to 2526 to 5051 to 100101 to 250251 to 500501 to
1,0001,001 to 3,0003,001 to 5,0005,001+No Contact Center/CX Function


By registering, you agree with the processing of your personal data by Talkdesk
as described in our Privacy Notice.
Request a Demo


COMPANIES AROUND THE WORLD RELY ON TALKDESK TO OPTIMIZE CUSTOMER EXPERIENCES.




AN END-TO-END CLOUD CONTACT CENTER SOLUTION.

Talkdesk offers an end-to-end cloud contact center solution for customer
self-service, omnichannel engagement, workforce engagement, employee
collaboration, and customer experience analytics, all on a single, unified
platform.

"WITH TALKDESK, I CAN FOCUS ON WHAT IS IMPORTANT TO CUSTOMERS, INSTEAD OF
FIGHTING WITH OUR PHONE SYSTEM. NOT HAVING TO WORRY ABOUT YOUR TECHNOLOGY IS
HALF THE BATTLE."

Megan Miles Customer Service Manager at Zumiez


CX CLOUD ADVANTAGES.

NATIVE

Broadest suite of native apps.
One unified platform.
One user experience, device agnostic.

ADAPTABLE

Flexible to change with your business with low-, no-, and custom-code tools.
Customizable Workspace, reporting & integrations.
“Clicks not Code” administration.

INTEGRATED

60+ pre-built integrations.
Easy custom integrations.
AppConnect Marketplace.

TRUSTED

30+ security certifications.
100% uptime SLA, global call quality.
Authentication & Threat Protection.

INTUITIVE

Fast deployment.
Fast onboard.
Fast time to value.

AI FOR EVERY DAY

Powerful AI platform.
AI-based apps to automate customer self-service, empower agents, mitigate fraud,
and operationalize AI.
Human-in-the-loop technology with AI Trainer.


CUSTOMERS LOVE TALKDESK.

Rated 8.7 out of 10 based on 510 reviews and ratings on

Jul 18, 2022

IT HELPS US WITH IDENTIFYING THE AREAS OF OPPORTUNITY TO BE IMPROVED AND THE
ACTION PLANS THAT NEED TO BE EXECUTED. WE ALSO USE IT TO MONITOR AVERAGE HANDLE
TIME (AHT), PICK-UP RATE REPORTS, AND AGENT STATUS. THE BUSINESS PROBLEMS THAT
IT ADDRESSES ARE MAINLY ASSOCIATED WITH SHOWING DETAILED VISIBILITY OF THE AREAS
OF OPPORTUNITY IN EACH KEY PERFORMANCE INDICATOR. IN OTHER WORDS, WE CAN ADDRESS
THOSE AREAS IN A TIMELY AND MORE EFFECTIVE MANNER.

Roberto Gavidia

Jul 15, 2022

OUR SALES AND SUPPORT SYSTEMS OPERATE TALKDESK WHICH IS INTEGRATED WITH OUR CRM
SYSTEMS. ALL THE DATA FLOW FLAWLESSLY AND WE GENERATE REPORTS ON PERFORMANCES
AND MAKE DATA-DRIVEN DECISIONS.

Waleed Aqdas

Jul 08, 2022

THE TOOL HELPS THE BUSINESS MANAGE THE SCHEDULES BETTER AND GENERATE A REPORT
FOR BETTER BUSINESS DECISIONS. ALSO, HELP US TO MONITOR SERVICE LEVELS IN ALL
BUSINESSES AND HAVE A BETTER UNDERSTANDING OF WHAT IS REALLY HAPPENING.

Vladimir Suazo

Jul 08, 2022

I USE TALKDESK IN OUR ORGANIZATION ON DAILY BASIS, MEASURING AGENTS'
PRODUCTIVITY, MONITORING CALL VOLUMES, ETC. I'M A NEW USER, BUT I LOVED IT SO
MUCH, AS YOU CAN LISTEN TO AGENTS' CALLS WITHOUT USING OTHER TOOLS. AND IT IS
VERY USEFUL FOR REPORTING PURPOSES TOO AND WE HAVE INTEGRATED WITH CALABRIA
SOFTWARE

Siva Kadimisetty

Mar 05, 2022

THE STUDIO FLOW DESIGN ALLOWS FOR SEAMLESS ROUTING, CORRECTLY CAPTURING THE
CALL'S MOTIVE AND DELIVERING SUCH CALLS TO AGENTS WITH THE MOST APPROPRIATE
SKILL. TALKDESK WAS ALSO CHOSEN FOR ITS SALESFORCE INTEGRATION CAPABILITIES.

Fernando Santos

Jan 11, 2021

TALKDESK OFFERS A VERY GREAT PRODUCT AT A VERY COMPETITIVE PRICE. WHILE THE
OTHER PRODUCTS HAD SEVERAL THINGS, TALKDESK GIVES YOU THE ABILITY TO USE WHAT
THE BUSINESS NEEDS AT THE TIME INSTEAD OF GIVING EVERYTHING AT ONCE AT A HIGHER
PRICE.

Nordia Anaje

Jul 28, 2019

IT ALLOWS US TO USE TO BE AS EFFICIENT AS POSSIBLE, SWITCH BETWEEN NUMBERS WE'RE
DIALING OUT FROM AND CONNECT TO LEADS IN A VERY FAST FASHION.

Kyle Dusi

May 21, 2019

I LIKE TALKDESK BECAUSE IT IS EASY TO USE, AND IT HAS GOOD INTEGRATION WITH
SALESFORCE. IT ALLOWS YOU TO RE-LISTEN TO CALLS.

yehia z




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