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Submission Tags: analytics-framework
Submission: On April 25 via api from US — Scanned from DE
Submission Tags: analytics-framework
Submission: On April 25 via api from US — Scanned from DE
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We use the necessary cookies to make our site work. By clicking “Accept All”, you consent to our website's use of cookies to improve your experience on our website and for advertising. For more detailed information about the cookies we use, see our Cookies page. Learn more Allow allDeny all Cookie settings Privacy Overview * Cookie settings * Cookie declaration This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience. 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Additionally you can see a list of cookies assigned to each category and detailed information in the cookie declaration. Learn more Necessary cookies Some cookies are required to provide core functionality. The website won't function properly without these cookies and they are enabled by default and cannot be disabled. NameHostnamePathExpiry Pathocp.ai/SecurityPolicySession_csrfocp.ai/Session Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. _GRECAPTCHAwww.google.com/recaptcha180 days3rd party This cookie is used to distinguish between humans and bots. This is beneficial for the web site, in order to make valid reports on the use of their web site. This cookie is set by Google. In addition to certain standard Google cookies, reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed for the purpose of providing its risk analysis. _csrfwww.ocp.ai/Session Ensures visitor browsing-security by preventing cross-site request forgery. This cookie is essential for the security of the website and visitor. Functional / Preferences Preference cookies enables the web site to remember information to customize how the web site looks or behaves for each user. This may include storing selected currency, region, language or color theme. NameHostnamePathExpiry bcookie.linkedin.com/365 days3rd party This cookie is set by LinkedIn. The purpose of the cookie is to enable LinkedIn functionalities on the page. Analytics / Statistics Analytical cookies help us improve our website by collecting and reporting information on its usage. NameHostnamePathExpiry _ga.ocp.ai/730 days Registers a unique ID that is used to generate statistical data on how the visitor uses the website. This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. _gid.ocp.ai/1 day Registers a unique ID that is used to generate statistical data on how the visitor uses the website. This cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form. _gat_*.ocp.ai/1 hour Used by Google Analytics to throttle request rate AnalyticsSyncHistory.linkedin.com/30 days3rd party Used by LinkedIn to store information about the time a sync with the lms_analytics cookie took place for users in the Designated Countries _ga_*.ocp.ai/730 days Contains a unique identifier used by Google Analytics 4 to determine that two distinct hits belong to the same user across browsing sessions. ln_orocp.ai/1 day Used by LinkedIn to determine if Oribi analytics can be carried out on a specific domain ln_orwww.ocp.ai/1 day Used by LinkedIn to determine if Oribi analytics can be carried out on a specific domain Marketing / Advertising Marketing cookies are used to track visitors across websites to allow publishers to display relevant and engaging advertisements. 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This cookie is a browser ID cookie set by Linked share Buttons and ad tags. li_gc.linkedin.com/180 days3rd party Used by LinkedIn to store consent of guests regarding the use of cookies for non-essential purposes visitor_id854043.pardot.com/3650 days3rd partyvisitor_id854043-hash.pardot.com/3650 days3rd partylpv854043pi.pardot.com/1 hour3rd party Save settings Cookie settings Menu * Why OCP® * Partners * Resources * Docs * Support * Console US East Europe North * Sign Up BUSINESS-READY CONVERSATIONAL AL CONVERSATIONAL AI PLATFORM FOR NO-CODE, ENTERPRISE-SCALE CUSTOMER SERVICE AUTOMATION. Start automating Request a demo EFFORTLESSLY IDENTIFY, AUTHENTICATE, AND SERVE YOUR CUSTOMERS ACROSS ANY CHANNEL THROUGH YOUR CONTACT CENTER PLATFORM USING PRE-BUILT SOLUTIONS WHAT ARE WE ACHIEVING? +96% Accuracy Understand context, intent, emotion and give the right answer at the right time. +90% Task Completion Resolve every inquiry, answer every question, complete every transaction. Let them hang up with a smile. 4.6% Word error rate Speech-to-text accuracy that beats every vendor and almost reaches human accuracy (4%). CONVERSATIONAL AI THAT MAKES THE HARD STUFF EASY UNDERSTAND CALLERS' QUESTIONS USING SIMPLE, “POINT AND CLICK” WIZARDS Natural Language Understanding is a breeze. We’ve done all the work, so you don’t have to! Customers speak naturally and are understood without a lot of technical skills required. Each step in the conversation can “go anywhere”... there’s never a “right” or “wrong” thing to say! VIRTUAL AGENT SKILLS PRE-BUILT TASKS, DOMAINS, AND INDUSTRY MODULES Go Conversational with a few clicks with a pre-built solution for your industry. Omilia offers pre-built industry-specific language models so you can leverage the vast training data of OCP® and get started asap. Financial Services * Bill Payment * User Authentication * Account Management * Loan Applications * Mortage Payments * Credit/debit Card Insurance * Account Management * Claims Processing * Quote Provider * Policyholder Queries * Broker management * Fraud detection Telecom * Account Management * Customer Support * Bill Payment * Feedback Collection * Plan information Travel * Reservation scheduling * Reservation cancellation * Loyalty Program * Travel Information * Special service requests * Flight payments/ reimbursements Utilities * Billing Inquiries * Technical Support * Subscription Upgrades * Account Management * Usage information Retail * Package tracking * Loyalty points management * Complain management * Store Location * Product Search * Ordering Healthcare * Appointment Scheduling * Symptom Assessment * Patient Data collection * Medication Management * Doctor finder * Billing-Registration Ecommerce * Product Finder * Checkout * Package Tracking * Store Location * Manage Complains * Billing & Invoice Processing UNLIMITED CHANNEL INTEGRATION OCP® can be integrated directly with your business, external applications or, devices. OCP® supports integrations with: TRACK, REVIEW, AND OPTIMIZE CALL SESSIONS TOTAL TRANSPARENCY BETWEEN ASR AND THE CALLER. Monitor the entire session between your customer and your virtual agent from all channels and get powerful search capabilities. DRAG AND DROP YOUR WAY TO AUTOMATION CREATE COMPLETE, FLUID, CONVERSATIONAL DIALOG APPLICATIONS IN A GRAPHICAL UI, AND ILLUSTRATE THE HAPPY PATH OF A FLOW. Never start from zero! Build on top of years of best practices. Deploy an app at any time for testing, and when happy, promote to production. GET ACTIONABLE INSIGHTS VISUALIZE THE BIG DATA GENERATED BY OCP® TO ANALYZE CUSTOMER CONVERSATIONS WITH THE VIRTUAL AGENT. OCP® comes with Real-time Conversational Insights & Contact Center Analytics that provide call quality monitoring and real-time business discovery on what customers are actually saying. IMPLEMENTING THE BEST OF BREED SECURITY AND PRIVACY CONTROLS Learn more PUT YOUR TRUST IN OMILIA CLOUD PLATFORM SPEED Go live within a few minutes. RELIABLE Trust Omilia to be there when you need us. SCALABLE Built to handle any amount of traffic. ROI Enjoy instant ROI. GLOBAL Understand your customers wherever they are. SECURE ISO 27001 Certified Information Security Management System. ORGANIZATIONS TRUSTING OMILIA’S TECHNOLOGY GET STARTED Transform your business, resolve your pain points. Let us help you build your company’s success! Request a demo Use your OCP® trial FIND US © 2023 Omilia Natural Language Solutions Ltd - All Rights Reserved Terms of Service Privacy Policy Cookies Policy