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 * Product
   
    * GetFeedback platform
      
      Build a best-in-class CX program that adapts to your needs
   
    * Transactional & relational
      
      Rich customer feedback via email and SMS
   
    * Digital
      
      In-the-moment feedback on websites and mobile apps
   
    * Listen
      
      Collect feedback across all channels
   
    * Understand
      
      Quickly uncover insights to improve every experience
   
    * Act
      
      Empower teams to quickly take action
   
    * Integrations
      
      Connect feedback with tools your teams use

 * Support
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EXCEL AT CUSTOMER EXPERIENCE IN A WORLD OF CHANGE

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Quickly pivot based on your customers' feedback and drive more value for
them—and your business.





GET THE AGILITY NEEDED TO BUILD BETTER EXPERIENCES ACROSS THE CUSTOMER JOURNEY

Collect targeted feedback and fuse it with customer data to quickly iterate on
your digital experiences and improve customer interactions.

ㅤ

 * How does GetFeedback work?
 * How can I interact with customers?
 * How does it work with Salesforce?


LAUNCH IN MINUTES, SCALE IN DAYS

 * Access survey templates for NPS ®, CES, CSAT, Digital and Purchase
   Experience, and more
 * Make it easy to give feedback anywhere, on any device with mobile-optimized,
   fully branded surveys
 * Close the loop faster with real-time alerts and automatically push feedback
   into the tools you already use




MEET CUSTOMERS EXACTLY WHERE THEY ARE

 * Get precise feedback about websites, apps, chat experiences, or communities
 * Use advanced targeting to ask the right people the right questions with SMS
   and mobile-friendly emails
 * Eliminate blindspots by embedding feedback into restricted or offline
   environments like ATMs and kiosks




GIVE FEEDBACK CONTEXT WITH SALESFORCE

 * Fully integrate feedback natively across Salesforce clouds in a few clicks
   using managed or custom mappings
 * Enrich Salesforce dashboards and reports with feedback and discover the best
   way to drive value for customers
 * Take more targeted actions by segmenting feedback with key customer
   information

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DELIVER BETTER EXPERIENCES ACROSS THE CUSTOMER LIFECYCLE

Let us handle customer experience management (CXM), so you can focus on
accelerating your CX program.

Improve customer retention by taking the right actions for your high-value
customers

Increase adoption of products or services by removing points of friction
customers identify

Win loyalty by actively listening to customers and personalizing every
interaction

Turn churned customers into winbacks by bringing more value than competitors




DISCOVER WHY OUR CUSTOMERS TRUST GETFEEDBACK TO POWER THEIR CX

“Customer expectations are changing fast. We rely on agile partners to pivot and
improve. GetFeedback moves at our pace to synthesize Voice of the Customer and
expedite data-driven decisions and actions.”

STEPHANIE STAFFORD, DIRECTOR OF CUSTOMER EXPERIENCE, YETI

Read our success stories




BUILD BETTER EXPERIENCES ACROSS YOUR ORGANIZATION

SurveyMonkey (maker of GetFeedback) is a global leader in online surveys and
forms that empowers people with the insights they need to make decisions with
speed and confidence.

Visit SurveyMonkey

SurveyMonkey Enterprise to become our main CX platform!

Hear from our Head of Customer Success on our exciting plans to support your CX
use cases on SurveyMonkey Enterprise, and what to expect next!

Learn more

Copyright © 1999-2024 SurveyMonkey

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*Net Promoter, Net Promoter System, Net Promoter Score, NPS and the NPS-related
emoticons are registered trademarks of Bain & Company, inc., Fred Reichheld and
Satmetrix Systems, Inc.

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