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* What is CXA?
* Platform
* CUSTOMER EXPERIENCE AUTOMATION PLATFORM
Unleash the power of AI and No-code to self-serve every
Micro-Engagement™–from acquisition and onboarding to end-to-end customer
service journeys.
Learn More
* APIs & Integrations
* Analytics
* Security & Compliance
* Community
* Certifications
PRODUCTS
* SmartMail
Intelligent email automation
* Invisible App
Secure app-like experience
* Intelligent Document Automation
Understanding and automation
* Invisible Portal
No-code portal-like experience
* Conversational Apps
AI chat in your favorite apps
EVENTS
USHUR INTRODUCES INVISIBLE PORTAL™️
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Handle surging call volumes
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Automate and route incoming emails
* Two-Way Texting
Offer a two-way digital channel
* FNOL Process Automation
First Notice of Loss handling
* Sales Enablement Automation
Deliver powerful self-service tools
* Helpdesk Automation
Improve resolution rates
* Automated Claims Processing
Decrease time to resolution
* Automated Surveys
Increase survey completions
EVENT
USHUR INTRODUCES INVISIBLE PORTAL™️
Watch on Demand
WEBINAR
TRANSFORM THE CLAIMS JOURNEY TO ELEVATE CX...
Watch the Webinar
CASE STUDY
IMPROVING MEMBER ENGAGEMENT...
Read the Case Study
WEBINAR
INTELLIGENT INSURER: UNDERWRITING INNOVATION USA
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CASE STUDY
USHUR FOR HEALTHCARE MEMBER ENGAGEMENT
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USHUR INTRODUCES INVISIBLE PORTAL™️
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USHUR WINS BIG WITH COMPARABLY!
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USHUR APPOINTS TIM WENTWORTH TO BOARD OF DIRECTORS
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* See it in Action
Menu
* What is CXA?
* Platform
* CUSTOMER EXPERIENCE AUTOMATION PLATFORM
Unleash the power of AI and No-code to self-serve every
Micro-Engagement™–from acquisition and onboarding to end-to-end customer
service journeys.
Learn More
* APIs & Integrations
* Analytics
* Security & Compliance
* Community
* Certifications
PRODUCTS
* SmartMail
Intelligent email automation
* Invisible App
Secure app-like experience
* Intelligent Document Automation
Understanding and automation
* Invisible Portal
No-code portal-like experience
* Conversational Apps
AI chat in your favorite apps
EVENTS
USHUR INTRODUCES INVISIBLE PORTAL™️
Watch on Demand
WHITE PAPER
THE GUIDE TO USING SMARTMAIL IN INSURANCE
Read the White Paper
WEBINAR
CUSTOMER EXPERIENCE AUTOMATION: HOW INSURERS GO APP-FREE
Watch the Webinar
* Solutions
* BY INDUSTRY
* Insurance
* Property & Casualty
* Life & Accident (coming soon)
* Healthcare
* Benefits Administration (coming soon)
* Health Plans (coming soon)
* Banking & Financial Services
BY USE CASE
* IVR Call Deflection
Handle surging call volumes
* Email Triage
Automate and route incoming emails
* Two-Way Texting
Offer a two-way digital channel
* FNOL Process Automation
First Notice of Loss handling
* Sales Enablement Automation
Deliver powerful self-service tools
* Helpdesk Automation
Improve resolution rates
* Automated Claims Processing
Decrease time to resolution
* Automated Surveys
Increase survey completions
EVENT
USHUR INTRODUCES INVISIBLE PORTAL™️
Watch on Demand
WEBINAR
TRANSFORM THE CLAIMS JOURNEY TO ELEVATE CX...
Watch the Webinar
CASE STUDY
IMPROVING MEMBER ENGAGEMENT...
Read the Case Study
WEBINAR
INTELLIGENT INSURER: UNDERWRITING INNOVATION USA
Watch the Webinar
CASE STUDY
USHUR FOR HEALTHCARE MEMBER ENGAGEMENT
Read the Case Study
* Customers
* Resources
* * Blog
Culture, Industry, and Solutions
* Events
See our calendar schedule
* Case Studies
Cases of CXA improvements
* One Pagers
Single-page CX helpers
* Videos
All Ushur videos
* Webinars
View our webinars and learn
* Whitepapers
Download our whitepapers on CXA
EVENT
USHUR INTRODUCES INVISIBLE PORTAL™️
Watch on Demand
BLOG
USHUR WINS BIG WITH COMPARABLY!
Read the Post
* Company
* * About Ushur
Our values and leadership team
* Careers
Join our team
* Press & News
Ushur in the News
* Partner Program
Become a partner of Ushur
* Support
Get support using the Ushur Platform
* Ushur University
Get Ushur Certified
* Ushur Community
Join a community of Ushurites
* Contact Us
Get in tough with us
USHUR UNIVERSITY
BECOME AN USHUR CERTIFIED PRO TODAY!
Get Started Now
PRESS
USHUR APPOINTS TIM WENTWORTH TO BOARD OF DIRECTORS
Read More
* See it in Action
BLOG
FEATURED BLOG POST
HOW TO MEET THE NEEDS OF ONE DEMOGRAPHIC WITHOUT ABANDONING ANOTHER
Simha Sadasiva CEO & Co-Founder, Ushur
Read the Post
All Culture Industry Technology
Culture
13.07.2022 Ushur Wins Big with Comparably!
Connection is important more than ever - virtual workplaces feel disconnected,
employees are disengaged, and that forces us to desire connection even more.
This is especially true when consumers want information at their fingertips and
expect digital interactions with businesses/services.
Technology
21.06.2022 Ushur Launches Next-Gen Automation Experiences
What if you could give every single customer from whom you needed sensitive
documents a portal-like experience to upload their files securely and
cost-effectively? Or a portal-like experience where they could check the status
of a claim they had made against their insurance? These "Just-in-time"
experiences are what Ushur calls "Invisible" and we are excited to share that we
are launching Invisible Portal for general availability, today.
Technology
23.05.2022 What is Intelligent Automation?
Connection is important more than ever - virtual workplaces feel disconnected,
employees are disengaged, and that forces us to desire connection even more.
This is especially true when consumers want information at their fingertips and
expect digital interactions with businesses/services.
Technology
15.05.2022 How to Meet the Needs of One Demographic Without Abandoning Another
The world of self-service has truly exploded over the past decade, but I would
argue that to date, there has not been a customer experience that demonstrates
the value of automation more clearly and universally than the one we have at the
ATM.
Industry
09.05.2022 Customer-Centric Automation During Hurricane Season
Hurricane season is fast approaching and 2022 is predicted to be as busy as
2021, which was the 3rd most active on record. Insurance carriers are already
rallying their operations to get ready for repeat waves of new claim reports
that span catastrophic losses to minor damage.
Industry
14.04.2022 How AI is Used in the Insurance Industry: Insurance AI Trends to
Watch
Imagine automating up to 25% of business processes, and allowing human teams to
shift to deeper problem-solving and customer relations tasks. Then picture
reducing the operational cost to insurers by up to 20% through that automation
and digitization strategy alone. Imagine reducing inbound phone calls by more
than 30%, simply by providing customers with proactive status updates.
Technology
12.04.2022 What is Call Deflection?
A common thread across all three customers is that each is on their own specific
journey, and the service representative is a catch-all for the business when
automation is unreliable and inflexible.
Technology
11.04.2022 Customer Experience Automation Focuses on the Customer
Why is customer satisfaction the most important metric to keep in mind when
evaluating and designing automation solutions? To explore that question and
more, Ushur invites Maureen Flemming,
Technology
07.04.2022 What is Intelligent Process Automation?
A customer calls the help desk at a leading bank. She’s trying to solve a
straightforward problem. But the overworked staff in the service organization
misses her call, and it leads to an endless game of phone tag. After a few days,
the frustrated customer looks for a new bank.
Industry
28.03.2022 What are Omnichannel Solutions for SaaS?
Omnichannel is an overloaded term in the SaaS industry, and therefore a term
used in every company’s marketing with a new meaning. This blog pulls apart and
outlines some of the nuance of the term to clarify the general principles of
omnichannel in a practical setting, and is educational for readers on what they
should look for when qualifying solutions.
Industry
15.03.2022 Ushur at HIMSS’22
Next week InsureTech Connect (ITC) 2021 is returning to Mandalay Bay in Las
Vegas for its first in-person gathering since postponing last year due to the
COVID-19 pandemic.
Industry
10.03.2022 How AI is Used in the Insurance Industry: The Top 5 Benefits
Artificial intelligence (AI) technology has seen tremendous growth across all
sectors. A PWC survey, conducted midway through 2021, found that 86% of more
than 1,000 executives said that AI would be a “mainstream technology” at their
company. More than half cited the Covid pandemic as the reason for the
acceleration.
Culture
16.02.2022 The Culture of Ushur: Our Three Values
Ushur's clear and concise set of cultural values help guide expansion in
Customer Experience Automation.
Technology
24.01.2022 Conversational AI Done Right
Digital transformation is sweeping the insurance landscape,and insurance leaders
everywhere are being asked to pickup
Technology
13.01.2022 What is Customer Experience Automation (CXA)?
Customer Experience Automation™ (CXA) is the application of an AI-powered
platform that is purpose-built to automate, scale, and remove the friction from
the interactions between a company and its customers; from the beginning of a
conversation through its resolution.
Industry
27.10.2021 Channel Hopping
Channel hopping is a phenomenon common to the insurance world that is defined by
the behavior of customers, claimants, or anyone else contacting a carrier,
starting their interactions within one channel (e.g. SMS, email, phone, or a
portal), and then leaving that channel, to “hop” into another channel
mid-completion.
Industry
20.10.2021 ITC 2021: New Technology for the Future of Insurance
After having to host last year’s event virtually, ITC Vegas 2021 was filled with
energy, excitement, and plenty of opportunities to share expertise about the
direction that insurance
Industry
06.10.2021 How Open Enrollment Automation can improve employees’ and health
payers’ bottomline
In this three-part series of blog posts, we address why open enrollment is so
important to employees, their employers, and health insurance plans.
Industry
31.08.2021 3 Steps to Improve the Insurance Claims Experience
Most of the time customers are going through the claim process after some kind
of accident or emergency, whether it is personal, at their place of work, or
affecting their entire community. Customers start the insurance
Industry
19.08.2021 Health Risk Assessment and Care Programs
In this three-part series of blog posts, we address why open enrollment is so
important to employees, their employers, and health plans. And yet it is an
event that many employees overlook
Industry
13.08.2021 Ushur joins ACORD to offer insurance forms process automation
Ushur, creator of the no-code AI-powered Customer Experience Automation™
platform that seamlessly automates policyholder, claimant, member, agent,
broker, and provider interactions, announces its membership with Association for
Cooperative Operations Research and Development (ACORD), the global
standards-setting body for the insurance industry.
Industry
12.08.2021 Open Enrollment : Guiding Employee Benefit Choices
Health plans in the post-Affordable Care Act world know that the more people who
sign up for coverage during open enrollment, the wider the risk pool is.
Culture
03.08.2021 Building a Team First Company Culture
Culture. It’s one of the most often discussed yet least understood components of
any successful organization. Our industry, in particular, is obsessed with the
notion of culture — and not without cause. In the early days of a new company,
Industry
28.07.2021 No Customer Conversation Left Behind What is the Silent Listener
capability?
The promise of the new era of digital communications lies in reducing customers'
queries, increasing their satisfaction, and all before they ask. In fact, when
customers reach out to a company
Culture
20.07.2021 Customer Experience: A New Frontier for Intelligent Automation
Automation and AI might be the two hottest technologies in the world right now.
With adoption comes conversation, and lots of it. Our space is noisy, filled to
the brim with intellectuality, excitement, hope, and big ideas. It can be
challenging
Culture
06.07.2021 Boost P&C Customer Satisfaction with Customer Experience Automation™
In 2018, the property and casualty industry was paid $1.6 trillion dollars in
premiums. In 2020, during the heart of the pandemic accompanied by multiple
environmental disasters
Industry
02.07.2021 Automation to build trust and improve WC claim outcomes
Insurance is a service industry, and the customer’s claim experience can drive
their decision to renew or change carriers, including for workers’ compensation.
Technology
28.06.2021 The ROI of Automation
When people think of automation, and in particular the ROI of automation, they
typically think that the return part of that equation is driven primarily by
savings realized by cutting costs or faster processing times.
Industry
07.06.2021 P&C Insurance Digital Transformation Trends
The digital transformation of P&C insurance is crucial for its success in a
world where customers are increasingly looking to their mobile, digital devices
for products and services that meet their needs.
Industry
27.05.2021 Enhancing the Employee Experience
When embarking on a digital transformation journey, insurance companies need to
think, act, and expect differently than they have
Industry
21.05.2021 Increasing Operational Effectiveness
When embarking on a digital transformation journey, insurance companies need to
think, act, and expect differently than they have in the past.
Industry
12.05.2021 Transforming the Customer Experience
When embarking on a digital transformation journey, insurance companies need to
think
Industry
28.04.2021 5 Ways to Transform the Healthcare Member Experience
Health plan member expectations are changing, and members demand more. They want
better communication from their health insurance payer, timely answers to their
questions
Industry
16.04.2021 WhatsApp Product Features
Have you ever wished that it was easier to interact with an insurance carrier?
We all know that waiting on hold for what can feel like forever and scouring the
Internet for answers to seemingly basic questions are major hurdles that can
cause most customers
Technology
09.04.2021 Transforming the Claims Process with AI
The insurance policy is a contractual agreement that stipulates, in exchange for
payment, a person or business will receive reimbursement or financial protection
against losses from an insurance company.
Industry
02.04.2021 Automating the insurance customer experience: is RPA really the
answer?
Robotic Process Automation (RPA), as a category, has been on a tear lately.
Gartner, after its initial reluctance to even recognize RPA as a category, has
now ranked it as the fastest growing segment of the technology sector for the
past couple of years. Astronomical valuations,
Culture
18.03.2021 Why You Should Join the Inclusive Workplace at Ushur
No company sets out to have a boring, tedious, or worst, toxic environment. Yet
we see and experience these workplaces all around us. Why? Because building a
great workplace culture is hard!
Industry
11.03.2021 Insurance has always been transforming – just ask Ben Franklin
Truth be told, the insurance customer experience has probably been in a state of
transformation for as long as the insurance industry has existed. Transformation
by definition is “a thorough or dramatic change”.
Industry
23.02.2021 Low-Code vs. No-Code – What’s the Difference?
Software plays an important and ever increasing role in our daily lives and we
do not even realize it most of the time. You may be surprised to learn that it
took less code to send a person to the moon than it does to power the
smartphones we use every day.
Culture
12.02.2021 Ushur extends its Series B and adds Aflac and Iron Pillar as
strategic partners
Today is another milestone for all of us at Ushur, for our customers and for our
partners. I’m thrilled to announce that just three months after our
over-subscribed $25M Series B round,
Industry
09.02.2021 The First Notice of Loss: How First Impressions Set the Tone of Any
Customer’s Claim Experience
Insurance is purchased with the carrier promising to pay should a covered loss
occur. Claims service is core to an insurance company keeping their promise,
being there when their customers need them most.
Industry
04.02.2021 From POC to MVP—What’s Old is New Again
Sometimes what was thought to be old can be new again—or at least extendable and
reusable. MVP can be realized by resurfacing your “legacy” POC experience.
Industry
27.01.2021 Ushur’s Top Insurance Technology Trends for 2021
Insurtech continues to be an emerging market and one investors are pouring money
into, based on both its impact and potential. Across the first three quarters of
2020 there were 274 insurtech deals globally totalling $5.1B.
Industry
19.01.2021 Claims Automation and Management
Insurance is one sector of the financial services industry which has faced
challenges as it embraced the digital revolution - first by choice and then by
necessity following the pandemic lockdown.
Industry
13.01.2021 Insurance Digital Transformation – From Incumbent to Digital-First
Today when we speak about digital transformation within insurance, it can sound
like it is something relatively new. In actuality, technology has been playing a
pivotal role in the insurance industry for decades. I can still remember the
shift from processing claims entirely on paper to using mainframe applications.
Industry
23.11.2020 Insurance Automation Proof of Concept
Insurance companies are focused more than ever on optimizing the experience they
provide to customers. And if digital interactions were not at the top of the
list of capabilities needed at the beginning of 2020, it became everyone’s #1
priority
Culture
05.11.2020 Announcing Ushur’s $25M Series B funding
I’m thrilled to share that Ushur has secured $25 million in Series B funding!
Today, we welcomed new partners to our team led by Third Point Ventures, with
our friends at 8VC joining as well.
Industry
12.10.2020 Your Attendee Guide to the 2020 Virtual InsureTech Connect Event
10 months into the longest year on record, and you’ve probably learned a thing
or two about Zoom calls. Mute yourself so your colleagues can’t hear the tantrum
your sequestered child is throwing.
Technology
08.10.2020 Six Recommendations for Digital and Operational Security
It’s understandable that the focus is on capabilities when evaluating an
automation vendor - you need to know first and foremost if their product can
truly meet your organization’s needs.
Technology
16.09.2020 Can Your Vendor Answer These 3 InfoSec Must-Haves?
That’s a motto that savvy, Cloud-based companies live by. The cost of known data
breaches since 2012 far exceeds $50 billion, according to one study by CGI and
Oxford Economics.
Industry
11.09.2020 Leading Insurers Join Virtual Panel on the Rise of Citizen Developers
Buzzwords and jargon abound when it comes to enterprise technology. Remember
synergy? How about big data? No-code automation and citizen developers may seem
equally amorphous at first blush. How does no-code automation actually work, in
real-life? Has it actually accelerated enterprise-scale
Culture
27.08.2020 Kate Gingras to join Ushur as Vice President of Strategic Accounts
With a history of success introducing digitally disruptive technologies into
insurance, healthcare and financial services markets around the globe, Kate
Gingras, JD, joins Ushur, the customer engagement automation platform, as the
Vice President of Strategic Accounts.
Technology
26.08.2020 Risk-takers Win Big at Ushur’s Inaugural Innovation Awards
On August 26th, Ushur, an AI-powered automation platform, hosted its inaugural
Innovation Awards ceremony,
Culture
18.08.2020 Six Superpowers Coming to Ushur
We were going to wind you up with a loooong intro. But then we figured, it’s
been an interminable summer, it’s abominably hot, and even superheroes like
yourselves could use a little straightforward good news.
Technology
11.08.2020 5 Insurance Automation Ideas for Open Enrollment
Picture two rival health insurance providers with similar policies. There’s only
one difference between them. When open enrollment season comes around, the first
trots out the same old enrollment game plan: recruitment
Technology
04.08.2020 Why Businesses in the Pandemic Are Turning to Conversational AI
COVID-19 turned everyday life upside down, and everyday work too. Yet work goes
on. Companies need to connect with their customers as much as ever, maybe more.
The question is how.
Technology
29.07.2020 Deflect Calls, Not Business: Three Ways to Make the Most of Your IVR
If you groaned, you know how frustrating and demoralizing this experience can
be. After getting rerouted multiple times, customers, who’ve come to expect
instant service, are placed in queues that feel like an eternity
Industry
21.07.2020 Citizen Developers: How Diverse Users Power Smart Solutions
If you work in finance, insurance, or healthcare, you likely don’t think of
yourself as a technologist. This is despite the fact that half of all major
capital investment since the 1980s has gone to information technology adoption.
According to a 2020 report by the World Economic Forum, 85% of executives at
global
Technology
01.07.2020 The Different Types of Chatbots, Demystified
If you’ve ever been burned by a chatbot, we’ve got good news: just because
you’ve met one doesn’t mean you’ve met them all. The truth is chatbot solutions
span a wide range of functionalities and use cases.
Technology
01.06.2020 Irish Life Email Routing Software Transformation
“Give me a place to stand, and with a lever, I will move the whole world,” the
Greek scientist Archimedes supposedly said. Silicon Valley is full of
Archimedeans. We love to talk about leverage. Leveraging our differentiators.
Leveraging investments in technology and people. But not all levers are equal.
As an executive,
Technology
19.05.2020 Location Based Services for End to End Customer Engagement
In the shipping and logistics industry, the phrase “last mile” describes the
final leg of the delivery journey: the step right before a package arrives at
your door. The last mile is famously the most expensive and inefficient part of
the delivery process. It’s frustrating for consumers too
Culture
05.05.2020 Doubling Down on Data Protection: Earning Our SOC 2 Type 2
Certification
Today we’re adding another medal to the wall: our shiny new SOC 2 Type 2
certification. Ta-dah! SOC 2 reports are how service providers demonstrate that
they securely store customer data, and the Type 2 assessment is one of the most
stringent audits out there.
Technology
30.03.2020 How to Respond to Emails Faster with Email Automation
B2C enterprises everywhere are completely swamped with customer emails. Even the
world’s most efficient support agent can’t wade through the torrent of customer
emails pouring into bulk inboxes
Technology
25.03.2020 4 More Bad Habits + 4 Mobile Customer Engagement Tips
We’re back with another installment in our SMS tips and bad habits series! To
recap, in our last post we covered text messaging best practices around SMS
compliance and writing clear, actionable copy. Today we’ll unpack four more do’s
and don’ts of running successful
Technology
10.03.2020 3 Signs You’re a Bad Texter + Text Messaging Best Practices
Bad texters: we all know them. Maybe we are them. Bad texters write long,
rambling messages. They annoy you with too many emojis or too much punctuation.
Or, they’re completely toneless, leaving you wondering if they’re mad. They blow
up your phone. They take days to respond… or don’t at all.
Technology
19.02.2020 Say hello to intelligent process automation in Salesforce!
We are proud to announce that we’ve officially launched the Ushur’s Managed
Package for Salesforce, now available in the Salesforce AppExchange. Now you can
use Artificial Intelligence to automate customer engagements over email, web,
SMS, and more, integrating directly within the Salesforce interface.
Technology
17.02.2020 Why Conversational AI is Customer Service’s Greatest Tool Yet
We get a lot of questions about whether conversational AI lives up to its
promise. And we get it: on a personal level, one frustrating experience with an
all-too-helpful chatbot or virtual assistant can be enough to turn you off.
Industry
22.01.2020 Should you meet with Ushur at CCW? (Hint: Yes)
Let’s just get it out there: Customer Contact Week in Nashville is...a lot. A
lot to see. A lot of people to talk to. You can’t meet with everyone. You have
to prioritize. That’s why we’ve created this quick quiz to help you decide
whether Ushur belongs on your shortlist of must-see vendors.
Technology
Top 5 Intelligent Automation Questions Answered
Intelligent automation is a comprehensive solution for digital transformation
which combines AI, ML, and RPA technologies. The financial and strategic
benefits of this technology are widely known and acclaimed, yet many companies
have intelligent automation questions regarding its implementation and
deployment.
Technology
19.12.2019 A Look at Ushur’s Invisible App: Dynamically Engage with Customers
without any App Development
App usage is skyrocketing with 194 million global app downloads in 2018 alone.
This smartphone era is distancing itself from calls and emails and shifting
toward mobile solutions.
Culture
16.09.2019 Meet Ushur’s Intern Class of 2019
Ever wonder what working at Ushur is like? Meet Ushur’s Summer 2019 Interns.
This past summer, Ushur’s office nestled in a Santa Clara-based office park was
illuminated by the jovial and energetic spirits of 7 fresh-faced interns. Keep
reading
Technology
29.08.2019 The Ultimate Guide to Automated Enterprise Email Processing
About 124.5 billion business emails are sent and received each day, and this
number is only growing (DMR). Manual email triaging, the primary mode of email
intake up until recently, is not scalable for such growth. Employees, on
average, receive 121 emails per day (DMR).
Culture
13.07.2019 Secure Your Data: SOC 2 Compliance
The proliferation of Big Data has put data at the forefront of all business
processes and decisions. Regardless of industry or field, generating, analyzing
and interpreting data is crucial to success.
Technology
08.07.2019 Introduction to Workflow Automation + Conversational AI
Business processes involve routine tasks that are getting increasingly complex
with rapid technological advances. Workflow Automation can provide the relief to
both the employee and the employer—to the employee opening them up for more
creative and value-added work;
Industry
12.04.2019 Simha Sadasiva at InsurTech Summit 2019
CEO & Co-Founder, Simha Sadasiva discusses where AI can help Insurers at 2019
Global InsurTech Summit Panel. Our CEO & Co-Founder sat down at the Global
InsurTech Summit with Group Head of Artificial Intelligence of Zurich, Gero
Grunkel, Global Head of Artificial Intelligence at Prudential, Michael Natusch,
and CSO, Eric Sibony,
Culture
13.12.2018 Stay Hungry, Stay Focused & Stay Frugal
As you may have seen recently, Ushur announced its Series A funding round led by
Silicon Valley’s premier firm 8VC. This is a significant milestone for us to
celebrate and the entire team looks forward to expanding Ushur into a global
brand.
Industry
11.06.2018 How can we use Conversational AI for Service Desk?
Many IT workflows that were previously done primarily through email, would be
much better suited for automated text-message conversations using conversational
AI, saving time and frustration and optimizing productivity. Let’s look at a few
scenarios how this can alter the digital experience
Technology
03.04.2018 It’s 2018: Why are your I.T. service desk requests still stuck in
email?
I was at the Atlassian Team Tour event recently when a panelist commented how
email has become a digital space where information goes to die. It is hard to
imagine how much has changed since Blackberry made email accessible just 15
years
Industry
21.02.2018 How to Stay Compliant with Claims Processing
When it comes to processing claims, there are a number of potential security and
compliance traps that could mean serious problems for insurance companies.
Whether it’s HIPAA or TCPA, companies need to stay vigilant when it comes to
insurance communications with their customers.
Industry
12.01.2018 Chatbots as Insurance Agents
Insurance claim processes are notoriously lengthy and cumbersome, for both
insurance companies and their customers. From long and arduous back and forth to
messy, complicated paperwork, claim cycles can be a real pain for all sides
involved.
Technology
11.12.2017 Does your company need chatbots?
AI and Chatbots are all over the news lately, with companies moving to automate
their low-level, repetitive tasks in droves. With the sector relatively new
however, some might remain confused as to how exactly chatbots work and whether
the return on investment actually lives up to the hype. Does your company need
to consider chatbots?
Culture
10.10.2017 3 Reasons Your HR Department Needs Chatbot Automation
HR departments are in desperate need of automation. The number one complaint of
HR professionals has consistently been of lost productivity due to answering
repetitive employee questions
Industry
13.09.2017 Will AI Change Banking?
According to a report released by Gartner, consumers want to manage 85% of the
total business interactions with banks through Fintech chatbots by 2020. These
numbers show the future of banking depends on automated customer engagement, but
are banks ready for their digital transformation?
Industry
16.08.2017 Has the Insurance Industry Fully Embraced Chatbots?
Gartner estimates that in 3 years 85% of companies will be using automation and
AI as a part of their business strategy, meaning that those who don’t have a
plan in place now
Industry
11.07.2017 2017 Millennial Mobile Consumer Report
Millennials are expected to occupy 50% of the US workforce by the year 2020,
just three years from now. Their purchasing power of $200B will make a
significant part of the US economy. We interviewed this group to learn more on
their social and consumer behavior and produced the 2017 Millennial Mobile
Consumer Report.
Industry
07.06.2017 Is Promotional Marketing Dead?
Messaging has become the most dominant and ubiquitous channel of engagement.
That is probably why 4 in 5 companies want to text their customers.
Technology
04.05.2017 Powered by Service (Bots)
Companies with the best NPS scores power their business from making their
service delivery front and center. Everything they do as a business focuses and
delivers on the service experience for customers.
Technology
07.03.2017 Will AI Fix our Frustration with Customer Service?
I started dictating this article to Siri, but I gave up within a few minutes
after I had to repeat my words again and again. Emerging Human Assisted
Artificial Intelligence (AI), Virtual Assistants, and Machine Learning
technology has become a reality everywhere.
Industry
07.02.2017 Why Retail Apps are a Waste of Money
Mobile devices are the preferred way to access the internet for the majority of
the population, and while mobile apps continue to thrive, companies are
struggling
Industry
12.01.2017 Is Phone-Based Customer Interaction Costing US Companies $61B per
Year?
It would come as a surprise to few these days – no one enjoys calling customer
service. Millennials, a demographic that will reach 50 percent of the workforce
by 2020, would rather “get their teeth cleaned” than call into a customer
service line and two of every three consumers prefer
Technology
17.12.2016 Servicebots for better retail?
ServiceBots could be a solution to some of the current woes of the retail
industry. Using instant-message-based systems, these bots can automate many of
the functions of a retail operations service desk
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Email: info@ushur.com
Phone: +1 408-744-6802
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HSR Layout, Bengaluru, Karnataka - 560102
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