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2nd Edition
OPERATIONAL RESILIENCE FOR FINANCIAL INSTITUTIONS
Create strong critical functions within your business to ensure they can remain
resilient and in line with your business continuity strategies and manage future
disruptions
* 27 February - 28 February 2023
* Warwick Allerton
* Chicago‚ USA
SPEAKERS INCLUDE
Olga Voytenko
Managing Director of Operational Resilience
Silicon Valley Bank
Prateek Agarwal
Head of Business Continuity and Crisis Management
USAA
Spruille Braden
Head of Operational Resilience, Americas Division
Sumitomo Mitsui Banking Corporation
Karee Payton
Critical Infrastructure & Cybersecurity Officer
The Office of the Comptroller of the Currency (OCC)
Nandita Jena
Managing Director and Head of Operational Resilience, US Region Technology
Infrastructure and Innovation
CIBC
Jason Harrell
Head of External Engagements
The Depository Trust & Clearing Corporation (DTCC)
Alapan Arnab
Global Head, Technology Resilience and Technology Risk
Scotia Bank
Cyril Korenbeusser
Chief Operational Resilience Officer
BNP Paribas
Chris Kennedy
Senior Manager
Charles Schawb
Bob Wordelmann
Senior Vice President, Head of Operational Resilience, Standards, Programs &
Policy
TD
Autumn Gollob
Senior Vice President, Head of Operational Resilience Oversight, Independent
Risk Management
PNC
Brett Turk
Global Head of Business Continuity and Crisis Management
Vanguard
Mark A. Johnson
Sr. Vice President Director, Global Business Continuity and Recovery Services |
Corporate Risk
Northern Trust
Senior Vice President (Awaiting Final Confirmation)
Bank of America
Dr Timothy White
Director, Industry Principals
Interos, Inc
Rich Cooper
Global Head of Financial Service Go-To-Market
Fusion Risk Management
James Green
Co-Founder
Illuminate Advisory
Tejas Katwala
CEO & Co-Founder
CLDigital
Steve Rubinow
President
Infocology Inc
AGENDA
27.2.2023 - Day 1
2.27.2023 - Day 1
* 08:30
8:30 AM
Registration and Breakfast
* 09:00
9:00 AM
Opening Address from the Chair
Rich Cooper
Global Head of Financial Service Go-To-Market
Fusion Risk Management
* OPERATIONAL RESILIENCY: BEST ORGANISATIONAL PRACTICES TO ACHIEVE TOTAL
OPTIMIZATION
* 09:10
9:10 AM
Keynote
Take your operational resiliency strategy to the next level: Learn to control
end-to-end management
* Understand the importance of conceptualizing your resilience in a holistic
manner to be able to effectively stress test your resilience
* Utilize data and reports to understand how operational resilience operates
across your institution
* Discover the best day-to-day practices to enhance operational resilience
* Acknowledge the importance of understanding the lifecycle of threats, to
better comprehend your resiliency capabilities
* Achieve an optimized structure by reviewing the most important processes
and defining their value
Spruille Braden
Head of Operational Resilience, Americas Division
Sumitomo Mitsui Banking Corporation
Panelists
Spruille Braden
Head of Operational Resilience, Americas Division
Sumitomo Mitsui Banking Corporation
* 09:50
9:50 AM
Panel Discussion
Defending The Vault: Protecting Critical Assets from Hidden Supply Chain
Vulnerabilities
* What are the best practices to attain critical oversight of unknown risks
facing third parties?
* How can financial firms improve relations with third party-vendors to
enhance resilience?
* What are the optimal practices for monitoring your digital supply chain to
accurately calculate your resilience tolerance?
* How is technology best utilized to shine a light on hidden risks, as well
as proactively monitor third-party vendors?
Prateek Agarwal
Head of Business Continuity and Crisis Management
USAA
Jason Harrell
Head of External Engagements
The Depository Trust & Clearing Corporation (DTCC)
Dr Timothy White
Director, Industry Principals
Interos, Inc
Panelists
Prateek Agarwal
Head of Business Continuity and Crisis Management
USAA
Jason Harrell
Head of External Engagements
The Depository Trust & Clearing Corporation (DTCC)
Dr Timothy White
Director, Industry Principals
Interos, Inc
* 10:30
10:30 AM
Networking and Refreshment Break
* 11:00
11:00 AM
Panel Discussion
Develop operational resiliency beyond the mentality of “the sky is falling”,
and drive an enterprise-wide culture for operational resiliency
* How does improving the lines of communication in an organization support
the culture of operational resiliency?
* How does the unification of definitions help to develop a culture of
operational resiliency?
* How do you converge systems and operations into a single operational
resilience framework?
* What are the most effective methods to embed operational resiliency
through the culture of your organization?
Rich Cooper
Global Head of Financial Service Go-To-Market
Fusion Risk Management
Spruille Braden
Head of Operational Resilience, Americas Division
Sumitomo Mitsui Banking Corporation
Autumn Gollob
Senior Vice President, Head of Operational Resilience Oversight, Independent
Risk Management
PNC
Bob Wordelmann
Senior Vice President, Head of Operational Resilience, Standards, Programs &
Policy
TD
For
Rich Cooper
Global Head of Financial Service Go-To-Market
Fusion Risk Management
Against
Spruille Braden
Head of Operational Resilience, Americas Division
Sumitomo Mitsui Banking Corporation
Autumn Gollob
Senior Vice President, Head of Operational Resilience Oversight, Independent
Risk Management
PNC
Bob Wordelmann
Senior Vice President, Head of Operational Resilience, Standards, Programs &
Policy
TD
Panel Moderated By
Rich Cooper
Global Head of Financial Service Go-To-Market
Fusion Risk Management
Panelists
Spruille Braden
Head of Operational Resilience, Americas Division
Sumitomo Mitsui Banking Corporation
Autumn Gollob
Senior Vice President, Head of Operational Resilience Oversight, Independent
Risk Management
PNC
Bob Wordelmann
Senior Vice President, Head of Operational Resilience, Standards, Programs &
Policy
TD
* 11:40
11:40 AM
Fusion Case Study
Rich Cooper
Global Head of Financial Service Go-To-Market
Fusion Risk Management
Mark A. Johnson
Sr. Vice President Director, Global Business Continuity and Recovery Services
| Corporate Risk
Northern Trust
* 12:20
12:20 PM
Case Study
Conduct effective strategy planning to ensure comprehensive resiliency plans
* Learn to quantify risk appetite to be able to review where best to direct
investment
* Balance the development of business objectives, impact tolerances and
cliental management
* Improve communication with C-level executives through regular reviews of
operational resilience to be able to secure investment
* Drive effective allocation of capital investment based on vulnerability
Brett Turk
Global Head of Business Continuity and Crisis Management
Vanguard
Panelists
Brett Turk
Global Head of Business Continuity and Crisis Management
Vanguard
* 13:00
1:00 PM
Lunch Break
* 14:00
2:00 PM
Upskill your workforce: Orchestrate effective training to strengthen
resiliency capabilities
* Understand your workforce's current capabilities to ensure the success of
training programs
* Discover how to improve communications between the workforce and
operational resilience teams to enhance synergy
* Learn how to utilize past examples of threats to enhance your workforce’s
resiliency
Olga Voytenko
Managing Director of Operational Resilience
Silicon Valley Bank
* LEARN THE BEST APPROACHES AND FRAMEWORKS TO ENHANCE CYBER RESILIENCE
* 14:40
2:40 PM
Case Study
Understand the role that advanced monitoring plays in strengthening cyber
resiliency
* Examine how advanced monitoring helps to enhance cyber resilience
* Discover the importance of cyber resiliency in ensuring third party
resiliency
* Evaluate the cyber risk present and learn to understand how this will
impact your cyber resiliency investment strategy
* Learn to apply advanced monitoring in a cost effective and organized
manner
Jason Harrell
Head of External Engagements
The Depository Trust & Clearing Corporation (DTCC)
Panelists
Jason Harrell
Head of External Engagements
The Depository Trust & Clearing Corporation (DTCC)
* 15:14
3:14 PM
Panel Discussion
Cyber Resilience: Discover the need to focus on policy, people and process’
* What are the central weak links in the chain of cyber resilience?
* Discuss the importance of seeing cyber resilience as a combination of
policy, people and process’?
* What is the importance of cyber resilience processes being fit for
purpose?
* Speculate as to how institutions will need to reevaluate their cyber
security process', in light of the proposed SEC regulation?
* How do you appropriately deal with cases of ransomware?
Alapan Arnab
Global Head, Technology Resilience and Technology Risk
Scotia Bank
Jason Harrell
Head of External Engagements
The Depository Trust & Clearing Corporation (DTCC)
Senior Vice President (Awaiting Final Confirmation)
Bank of America
Panelists
Alapan Arnab
Global Head, Technology Resilience and Technology Risk
Scotia Bank
Jason Harrell
Head of External Engagements
The Depository Trust & Clearing Corporation (DTCC)
Senior Vice President (Awaiting Final Confirmation)
Bank of America
* 16:00
4:00 PM
Networking and Refreshment Break
* DISCOVER HOW TO MANAGE EMERGING THREATS TO ENSURE COMPREHENSIVE OPERATIONAL
RESILIENCE
* 16:30
4:30 PM
Operational Resilience: Challenges and Opportunities “Reactive to Proactive”
* Analyse the similarities and differences between operational resilience
and business interruption
* Discover how to combat the challenges of risk and resilience concepts
* Enhance efficiencies across multiple functions, regions, policies and
playbooks
* Investigate the path from foundational to BAU
* Learn to optimize operational resiliency process' from a global
perspective: Ensure a strong culture and mindset
Nandita Jena
Managing Director and Head of Operational Resilience, US Region Technology
Infrastructure and Innovation
CIBC
* 17:10
5:10 PM
Workshop
Develop your end-to-end scenario testing to strengthen technology resiliency
Masterclass Outcomes:
* Assess why end-to-end scenario testing is an essential practice for
understanding and strengthening technology resiliency
* Examine how advanced monitoring helps to enhance technology resilience.
* Understand the appropriate quantity and quality of data required for
effective end-to-end testing
* Discuss and determine extreme but plausible scenarios to build resilience
capabilities
* Learn to enhance operational resiliency by optimizing your end-to-end
scenario testing.
Why you should attend
Louis Pasteur said, “Chance favors only the prepared mind.” In the area of
operational resilience and risk management, knowing that not all
eventualities can be foreseen let alone prepared for, what is the prudent
approach to ensure reasonable resiliency? Numerous examples of issues exist,
the most recent of which garnered headlines involving the air transportation
sector. Hindsight is 20/20, but what more could or should have been done to
avert these scenarios? Looking at your own organizations, how do you identify
and then proactively address these issues? Since these plans often impact an
entire ecosystem and not just the groups within your organization, how do you
incorporate that in your thinking and execution with practical end-to-end
testing? In this session we will discuss some of the ways these challenges
are met and how to get your organizations comfortable with imperfect,
flexible decisions in an unpredictable world.
Topic: Develop your end-to-end scenario testing to strengthen technology
resiliency
* Imagining outcomes and assessing risk: probability vs impact; no drama, no
sugarcoating, just the facts
* How do you make your tests as real-world end-to-end as needed?
* After stating the why, deciding the who, what, when and how needed to
comprise successful tests
* How to proceed when you can’t do it all
* Resiliency value; resiliency as a competitive differentiator
Steve Rubinow
President
Infocology Inc
Panelists
Steve Rubinow
President
Infocology Inc
* 18:10
6:10 PM
Closing Comments from the Chair and End of Day One
Rich Cooper
Global Head of Financial Service Go-To-Market
Fusion Risk Management
28.2.2023 - Day 2
2.28.2023 - Day 2
* 08:30
8:30 AM
Registration and Breakfast
* 09:00
9:00 AM
Opening Address from the Chair
* OPERATIONAL RESILIECY: BEST ORGANISATIONAL PRACTICES TO ACHIEVE TOTAL
OPTIMIZATION
* 09:10
9:10 AM
Transform Operational resilience theory to effective risk mitigation
Cyril Korenbeusser
Chief Operational Resilience Officer
BNP Paribas
* 09:50
9:50 AM
Cutover Case Study
* 10:30
10:30 AM
Networking and Refreshment Break
* REGULATION AND SUPERVISION: AN EVER-CHANGING LANDSCAPE
* 11:00
11:00 AM
Assess the current regulatory environment within operational resilience: What
are the latest developments?
* Discover the latest developments for operational resilience regulation to
better understand the regulatory environment
* Explore the best practices to manage notification requirements in light of
a crisis
* Discover the most common violations with regards to regulation and how to
avoid fragmentation
* Learn how to ensure regulators receive necessary information about third
party resilience
* Evolve beyond a reactive approach to achieve a proactive approach to
operational resiliency regulation
Karee Payton
Critical Infrastructure & Cybersecurity Officer
The Office of the Comptroller of the Currency (OCC)
* 11:40
11:40 AM
Operational Resilience Automation: Lessons Learned Along the Way
* How automation strategy changed as clients uncovered internal roadblocks
and stumbling points
* What was easy, what was difficult, and what ultimately has proven
successful
* Building software configurations that successfully meet demand
Tejas Katwala
CEO & Co-Founder
CLDigital
* 12:20
12:20 PM
Panel Discussion
Understand regulatory expectations: What is the importance of communication
between financial and regulatory institutions?
* What are the current expectations of financial institutions with regards
to regulation?
* Speculate the future of operational resilience regulation?
* Discuss the importance of appropriate feedback between financial firms and
regulatory bodies?
* How do regulations apply to institutions of different size?
* What are the varying means of regulatory certification?
Olga Voytenko
Managing Director of Operational Resilience
Silicon Valley Bank
Nandita Jena
Managing Director and Head of Operational Resilience, US Region Technology
Infrastructure and Innovation
CIBC
Panelists
Olga Voytenko
Managing Director of Operational Resilience
Silicon Valley Bank
Nandita Jena
Managing Director and Head of Operational Resilience, US Region Technology
Infrastructure and Innovation
CIBC
* 13:00
1:00 PM
Lunch Break
* WHEN IT HAPPENS: UNDERSTAND THE CHANGES THAT OCCUR WHEN A THREAT MATERIALIZES
* 14:00
2:00 PM
Identify your critical business services and manage the intersection between
operational resilience and third-party risk to ensure third-party resilience
* Analyze your third-party supply chains to identify your mission-critical
resources and potential weak links
* Assess at what point a service becomes an ‘important business service’
* Discover the importance of communication between your institution and your
third-party vendors through regular assessments
* Explore the value of having alternative third-party suppliers to ensure
critical services can continue to operate
* Learn to adopt the appropriate language and enforce your standards upon
third party suppliers
Prateek Agarwal
Head of Business Continuity and Crisis Management
USAA
* 14:40
2:40 PM
Case Study
A connected world: Explore practical frameworks to support third party
resiliency
* Learn the best practices to manage your third-party supply ecosystem to
ensure resilience in light of geopolitical threats
* Determine the maximum allowable downtime for critical operations
* Create robust business continuity plans and exit strategies for all
material third-party relationships
* Enhance end to end visibility of supply chains to prevent disruption
* Learn to optimize the speed of recovery times
Chris Kennedy
Senior Manager
Charles Schawb
Panelists
Chris Kennedy
Senior Manager
Charles Schawb
* 15:20
3:20 PM
Networking and Refreshment Break
* 15:50
3:50 PM
Panel Discussion
Learn how operational resiliency teams must react to mitigate disruption when
a threat occurs
* How should the priorities of operational resiliency teams alter when a
threat occurs?
* Discuss how to mitigate disruption and continue to deliver critical
services?
* How important is communication and reaction time when a threat impacts
your institution?
* What are the best strategies to ensure reputation is not damaged in light
of a crisis?
Prateek Agarwal
Head of Business Continuity and Crisis Management
USAA
James Green
Co-Founder
Illuminate Advisory
Panelists
Prateek Agarwal
Head of Business Continuity and Crisis Management
USAA
James Green
Co-Founder
Illuminate Advisory
* 16:40
4:40 PM
Workshop
Just Say Yes: How Operational Resilience Enables Organizations to Take Risks
Masterclass Outcomes:
* Determine the risks that your organization need to be taking
* Learn how to engage management to see resilience as a key component of
business strategy
* Understand the difference between risk and recklessness
Why you should attend
Too often operational resilience professionals are in the business of saying
no. But in the last two years the truly resilient organizations not only
survived, they have thrived. Succeeding in today’s climate requires that
organizations be innovative, and that requires that they take risks. They
have to say “yes” to risk. But which risks? Operational resilience
professionals often know the answer to this question better than anyone else
in the organization, but its not in their nature to encourage the taking of
more risk. In this session we will discuss how to change that mindset, ways
to have positive risk conversations with management, and how to determine
good risks for your organization.
Topics:
* Two ships passing in the night? Being in compliance and being resilient
* Management Engagement: The key to resilience
* Risk as a competitive differentiator
James Green
Co-Founder
Illuminate Advisory
Panelists
James Green
Co-Founder
Illuminate Advisory
* 17:40
5:40 PM
Closing Comments from the Chair and End of Conference
Melini Hadjitheori
Digital Media & PR Marketing Manager
melinih@marcusevansch.com
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