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Submitted URL: https://www.kleenheat.com.au/CylinderReturns.aspx
Effective URL: https://www.kleenheat.com.au/lpg/cylinder-returns
Submission: On June 06 via manual from IN — Scanned from AU
Effective URL: https://www.kleenheat.com.au/lpg/cylinder-returns
Submission: On June 06 via manual from IN — Scanned from AU
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</form>Text Content
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Information
TITLE
Description
KLEENHEAT
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LPG
CYLINDER RETURNS
If you have 45kg cylinders not being used or have noticed any abandoned
cylinders, please report them using this form.
* Personal information
* Name*
First Last
* Phone*
* Email*
* Account Number
Only required if you are reporting your own cylinder
*
* Cylinder pick up details
* Address*
Street Address Suburb State Postcode
* Pick Up Instructions
* How many cylinders to be collected?
12345678910
* *
* I acknowledge that I have read and agree to Kleenheat's Collection of
Information Statement and Privacy Policy.
*
* Name
This field is for validation purposes and should be left unchanged.
LPG Cylinder Returns
LPG
* Compliance plate number
* Gas Fitter Request For LPG Form
* Kwik Gas – Landing Page – November 2020
* LPG – Albany
* LPG – Alice Springs
* LPG – Bakers Hill
* LPG – Broome
* LPG – Bunbury
* LPG – Busselton
* LPG – Darwin
* LPG – Esperance
* LPG – Geraldton
* LPG – Kalgoorlie
* LPG – Mundaring
* LPG – Pinjarra
* LPG – Port Hedland
* LPG – Save30
* LPG Sign Up
* New Residential Customer
* 30% off first cylinder order – Terms & conditions
* Order LPG cylinders
* Order LPG Online
* Register for eBilling
* Reticulated LPG
* LPG supply disruption in Rapids Landing
* Reticulated LPG Standard Gas Price
* Safe Delivery Policy
* What is lpg?
* Your local leader in LPG
* Cylinder Returns
> They come up, deliver and you don't even know they've been.
>
> Michelle from Roleystone
PRIVACY POLICY
1. INTRODUCTION
This is the official Privacy Policy of each of Wesfarmers Kleenheat Gas Pty
Limited, Kleenheat Pty Ltd, Wesfarmers Energy (Gas Sales) Pty Ltd, Wesfarmers
Gas Ltd, and Wesfarmers LPG Pty Ltd (each referred to here as “Kleenheat”, “we”,
“our”, “us”). This policy explains how we collect, store, use and disclose
personal information (including credit-related information) and also explains
your rights to access and correct that information or make a complaint about our
handling of personal information.
Under the Privacy Act, “personal information” means information which identifies
you as an individual or from which your identity can be reasonably ascertained
(and regardless of the form of the information, and regardless of whether it is
true or not). In this Policy “credit-related information” means credit
information, credit eligibility information (as those terms are defined in the
Privacy Act) and similar information relating to credit worthiness.
Credit-related information includes (but is not limited to) information
regarding identification, information regarding your application with us, and
credit reporting information that we obtain from credit reporting bodies or
which we derive from such reporting information.
If we decide to change our Privacy Policy, we will post changes on this page.
2. WHAT TYPES OF PERSONAL INFORMATION DO WE COLLECT?
We only collect personal information if it is necessary for one of our functions
or activities. The types of personal information we collect will depend on the
reason for collection. Generally, the information we collect about customers
includes name; home, delivery or work address; demographic information like
gender and age; contact/phone number; payment, bank account, credit and billing
information; e-mail addresses records of communications with us, details
regarding participation in any of our loyalty or rewards campaigns from time to
time and, on occasion, drivers licence number (for identity verification
purposes). Financial information that is collected via our website is used by us
to bill you for products and services. Any bank account and credit card numbers
that are collected are collected for the purpose of transaction approval and
funds transfer and are securely held.
We may not be able to provide our products or services, or make offers to you
without your personal information. Sometimes, customers can purchase goods from
us without disclosing personal information, but in this situation we may not be
able to provide you with the full range of services available.
In addition we collect personal information relating to:
* people involved in or through organisations that we support or sponsor;
* our dealers, agents, suppliers and their employees. This information is
collected for business-related purposes but contains some limited personal
information of the contact details of the people that we deal with;
* people who correspond with us, including through our website, in which case
we may keep a copy of that correspondence and relevant contact details;
* job applicants: employment and academic histories, the names of their
referees and, in some cases, limited health information based on testing
undertaken by or for us. We will collect this information directly, from
organisations that provide recruitment related services to us, and from third
parties who provide job applicants with professional or personal references;
INFORMATION COLLECTED THROUGH WEBSITES:
When you visit our websites or interact with us online we may obtain and collect
personalised information that you disclose to us:
* through our website (for example when you identify yourself if completing
on-line registration forms or entering competitions on our website);
* when you interact with us online, including through our websites or through
social media platforms (including but not limited to on our Facebook page,
YouTube Channel, Instagram account, Twitter account or LinkedIn page or any
other social media platforms we use); or
* when you mention us or our goods or services on those social media platforms.
If you don’t identify yourself in these forums then the information collected
in these circumstances will generally be non-personalised information.
In addition, we may collect non-personalised information using server logs and
through cookies (small text files sent from a website and stored on your
computer’s/device’s browser which allow servers to identify and interact with
your device) used by us or by our third party service providers (such as Google
through Google Analytics (including the Google Analytics Advertising remarketing
feature) and Facebook through Facebook Pixel) who provide analytical services in
relation to our websites through cookies and other means. In particular when you
visit our sites to read, browse or download information, our system will
generally record/log IP addresses (the address which identifies a computer on
the internet and which is automatically recognised by our web server), the type
of internet browsers used, date and time of visits to our site, the site from
which people linked to our websites, screen resolution, general geographical
information (e.g. country, state, city), the landing webpage and exit webpage,
the pages viewed and any information downloaded.
This information (and our cookies and the third party cookies referred to above)
will be used for the purposes of site analysis, to help us offer an improved
online service, maintaining the continuity of a browsing session (e.g. to
maintain an online transaction) and remembering your details and preferences
when you return, and to enable advertisements for our goods and services to be
placed when our website and certain third party websites are visited by users
who have previously visited our website.. You cannot be identified from this
information and it is only used to assist us in providing an effective service
on our Web Sites. We will not merge your personal information with
non-personally identifiable information.
You can refuse all cookies by turning them off in your browser, however, full
functionality of our websites may require the use of cookies. You are also able
to use the settings in your browser to control how you deal with cookies.
If you have a Google account and you enable it to associate your web and app
browsing history with your Google account (and to use information from the
account to personalise ads you see across the web) Google may use data from the
Google account in accordance with the terms of use of that account (including
enabling marketing to you across multiple devices that you use). Google users
can control their advertising settings (or opt out of personalised ads
altogether) at Google Account.
Further information about online behavioural advertising (and opting-out of some
online practices and behavioural advertising) is available
at www.youronlinechoices.com.au.
Our site may contain links to other sites. We are not responsible for the
privacy practices or policies of those sites and recommend that you review their
privacy policies.
Our collection of personal or non-personal information through social media
platforms is determined by your social media account privacy settings and the
privacy policy of the social media platform operator. Your use of those social
media platforms is governed by the terms of use applicable to the relevant
platform.
3. HOW WE COLLECT AND HOLD PERSONAL INFORMATION
Kleenheat collects personal information in a number of ways from individual
persons in different situations. In particular, we collect personal information
from people when:
* website users fill out an on-line registration form or send an e-mail;
* people interact with us on social media (including but not limited to on our
Facebook page, YouTube Channel, Instagram account Twitter account or LinkedIn
site or any other social media platforms we use) in a manner which identifies
them;
* people call a Kleenheat call-centre;
* people enter competitions run by us;
* people fill out a credit application form and or a guarantee and indemnity
form; or
* people enter into a supply agreement or an order form for goods or services
(whether through or websites or otherwise).
Where it is reasonable and practicable to do so, we collect your personal
information directly from you when you correspond or register your details with
us, enter into arrangements with us, or provide feedback to us. Depending on the
nature of our interaction with you, we may collect personal information from
third parties – for instance, information regarding LPG customers may be
provided to us by our LPG dealer network to enable us to provide equipment
service charge. We will also, from time to time, collect personal information
from our related companies, credit insurers, credit reporting bodies or (where
you consent) your accountants or professional advisers.
We hold personal information electronically and, in some cases, hard copy form,
both at our own secure premises and with the assistance of our service
providers. We take all reasonable steps to ensure that the personal information
that we hold is protected from loss, misuse, or unauthorised access by ensuring
that this information is held on secure servers in controlled facilities and
that information stored within our computer systems can only be accessed by
those entrusted with authority and computer network password sanctions.
4. WHY WE COLLECT, HOLD AND USE PERSONAL INFORMATION
We may use personal information for the primary purpose for which it is
collected (e.g. provision of our services, including administration of our
services), or for purposes related to the primary purpose where it would
reasonably be expected that we would use the information in such a way, or in
other limited circumstances set out in the Privacy Act.
We collect, hold and use personal information to:
* provide, deliver, source, administer, improve and personalise products or
services to you and to process transactions, applications, credit
applications, credit checks and collect monies owing to us;
* administer your account;
* better understand and evaluate the needs of our customers; develop new
products and services and tell you about changes to our products and
services,
* conduct product and market research, personalise and improve our service and
to provide offers that are of greater interest or benefit to you;
* undertake and administer promotions, competitions, database compilation,
analysis of trends and demographics and other marketing or promotional
activities;
* send you marketing and direct marketing communications about our products and
services (whether by phone, email, SMS, post or facsimile), offers and
opportunities (including competitions) that we believe that you may be of
benefit to you or that you may be interested in (even if you are no longer
purchasing goods or services from Kleenheat), unless you inform us that you
do not wish to receive such direct marketing communications;
* communicate with customers and suppliers and to operate the customer service
centre;
* source products for sale, transport products and ensure our suppliers comply
with our sourcing policies;
* recruit and assess potential employees;
* maintain and update our records;
* enable third party service providers to provide us and our related companies
with services such as information technology, credit checking and debt
collection, marketing, auditing, legal advice, printing and mailing services;
* investigate feedback and complaints;
* correspond with people who have contacted us, and deal with feedback;
* where required or permitted by law, or where we think it is required as part
of an investigation, on health or safety grounds.
When we request your information we may give more specific details about the way
we use or disclose your information.
5. WHY WE DISCLOSE PERSONAL INFORMATION
We do not disclose personal information to third parties unless we are permitted
to do so by law or we have obtained consent to do so. We may disclose personal
information for the primary purpose for which it is collected or for purposes
related to the primary purpose where it would reasonably be expected that we
would use the information in such a way. Also, we are permitted to disclose
personal information in circumstances set out in the Privacy Act (including but
not limited to disclosures to our related companies).
Third parties we may disclose personal information to include:
* our related companies;
* our service providers and professional advisors including IT service
providers, auditors, legal advisors, print and mail houses, advertising
agencies, transport contractors, marketing research advisers, credit
reporting bodies, mercantile agents and debt collectors;
* our LPG dealers who supply Kleenheat gas to you;
* Financial institutions;
* In the case of natural gas supplies, to the operator, from time to time, of
the natural gas pipeline infrastructure and distributor/transporter of the
natural gas;
* Regulatory or government agencies.
We take steps to ensure that our service providers are obliged to protect the
privacy and security of personal information and use it only for the purpose for
which it is disclosed.
The third parties to whom we disclose personal information may be located in
Australia and other countries including New Zealand. We may use cloud computing
solutions or data storage located overseas in which case information may be
stored, under our control, on computer servers located outside of Australia.
6. CREDIT REPORTING AND CREDIT INFORMATION PRIVACY
The way in which we collect, hold, store and use credit-related information
about you is similar to the ways in which we collect, hold, store and use other
personal information. The types of credit-related information that we collect
about you is detailed in sections 1 and 2 of this Policy, in addition, (where
you are a commercial customer or guarantor) we may sometimes seek information
about assets that you hold and information about your business trading position
and history. We will:
* either collect that information from you directly, or we will obtain it
through third parties or the credit reporting system as set out in section 3
of this Policy;
* use that information for several purposes, including establishing your
account with us to enable us to provide you with goods and services and
collect monies owing to us; and
* disclose that information for several purposes and to several people
including legal advisors, print and mail houses, marketing research advisers,
credit reporting bodies, mercantile agents debt collectors and (where you
give your consent) people guaranteeing the payment of your account.
We participate in the credit reporting system. If you apply for credit with us,
we may request a credit report about you from a credit reporting body. These
credit reports contain information about you which assists us to assess your
application, including information about your credit history with other credit
providers.
Credit reporting bodies can provide credit providers with credit reports in
certain circumstances, including when an individual makes an application for
credit, or when a credit provider is seeking to help an individual avoid
defaulting on their credit. Credit reports are designed to assist credit
providers to accurately assess an individual’s ability to repay credit.
To request a credit report, we will provide information to the credit reporting
body that identifies you, as well as information about your application –
including the type and amount of credit you are applying for.
We will often combine the information obtained from a credit reporting body with
information that we already hold about you. For example, when we assess your
application for credit, we may combine the information you provide on your
application with the information contained in your credit report obtained from a
credit reporting body to calculate a rating or score. This will determine
whether you qualify for the credit you are applying for.
Some information about the credit you hold with us may be disclosed to a credit
reporting body so it can be included in your credit report and shared with other
credit providers that request a report from that credit reporting body.
We note that:
* Credit reporting bodies may include the information in reports provided to
credit providers to assist them to assess your credit worthiness;
* If you believe (on reasonable grounds) that you have been, or are likely to
be a victim of fraud, you have a right to request credit reporting bodies not
to use or disclose your credit reports they hold about you. You can do this
by contacting them directly. If you make such a request, a credit reporting
body will not disclose information about you for 21 days. You can request an
extension to this period if you believe you are still, or still likely to be,
a victim of fraud;
* you may request that credit reporting bodies not use your credit reporting
information for the purposes of pre-screening for direct marketing by a
credit provider.
The credit reporting body that we typically use is Equifax (contact details
and privacy policy available at www.equifax.com.au).
7. ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION, AND COMPLAINTS AND
QUESTIONS
You can request access to your personal information held by us, or request that
it be corrected, by contacting us at the address below. To ensure
confidentiality, details of your personal information will be passed on to you
only if we are satisfied that the information relates to you. A fee will not be
charged for an access request, but you may be charged the reasonable expenses we
incur (such as search and copying costs). If we refuse to provide you with
access or correct the personal information held about you by us (in accordance
with the Privacy Act), then we will provide reasons for such refusal.
If you have a question about our Privacy Policy or wish to make a complaint
about the way we have collected, used, held or disclosed your personal
information, please contact us at the address below. We may need to contact you
for further details.
If you wish to make a formal complaint, please make your complaint in writing to
our Privacy Officer. We will consider your complaint promptly and contact you to
seek to resolve the matter. If we have not responded to you within a reasonable
time or if your concerns are not resolved to your satisfaction, you are entitled
under the Privacy Act to make a complaint to the Office of the Australian
Information Commissioner. If you are in Western Australia, you can make a
complaint to The Energy and Water Ombudsman Western Australia.
Contact:
Kleenheat Privacy Officer
Wesfarmers Kleenheat Gas Pty Ltd
Building 161, Car Park 12, Murdoch University, Murdoch WA 6150
PO Box 4184, Myaree Business Centre. WA 6960
Telephone: 13 21 80
Email: privacy@kleenheat.com.au
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992.
The Energy and Water Ombudsman Western Australia
PO Box Z5386 St Georges Terrace, Perth WA 6831
Phone: (08) 9220 7588 or 1800 754 004
Visit: energyandwater.ombudsman.wa.gov.au
Last updated: December 2022
Wesfarmers Kleenheat Gas Pty Ltd ABN 40 008 679 543
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COLLECTION OF INFORMATION STATEMENT
To read our Privacy Policy, click here
This Collection of Information Statement applies to the collection of personal
information by Wesfarmers Kleenheat Gas Pty Ltd (“Kleenheat”), from Kleenheat’s
customers who are contacted by a Kleenheat representative, or who provide
information to Kleenheat through www.kleenheat.com.au. It also applies to
Kleenheat’s LPG cylinder customers who have provided personal information to a
Kleenheat LPG dealer.
We collect your personal information so we can perform our business functions
and activities, including:
* providing you with products and services, processing transactions,
applications, credit applications and credit checks, communicating with you
and administering your account;
* answering your enquiries, providing information or advice about our products
or services, and entering you into our competitions and promotions;
* sending you marketing and direct marketing communications about our products
and services (whether by phone, email, SMS, post or facsimile), unless you
inform us that you do not wish to receive such direct marketing
communications by contacting us on; 13 21 80 or nghome@kleenheat.com.au
* updating our records and the content of our websites;
* for our business processing, administrative, market research, marketing and
planning requirements and
* enabling third party service providers to provide us and our related
companies with services such as information technology, credit checking and
debt collection, marketing, auditing, legal advice, printing and mailing
services.
If you do not disclose the personal information that we are seeking to collect
then we may be unable to respond to you, or provide you with our products or
services, or send you information about them.
Depending on the nature of our interaction with you, we may collect personal
information from third parties – for instance, personal information regarding
LPG customers may be provided to us by our LPG dealer network to enable us to
provide equipment service charge. We will also, from time to time, collect
personal information from our related companies or regulators that contact us
regarding customers or installations.
We may disclose your personal information to our related bodies corporate,
contractors or service providers for the purposes of operating of our business
or website, responding to your requests, or providing or delivering our products
and services or information about them to you; to suppliers and third parties
with whom we have commercial relationships, for business, marketing and related
purposes; in the case of our LPG customers, to our LPG dealers who supply
Kleenheat gas to you; in the case of our natural gas customers, to the operator,
from time to time, of the natural gas pipeline infrastructure and
distributor/transporter of the natural gas; regulatory or government agencies.
Occasionally, we may disclose your personal information, credit information or
credit eligibility information to organisations located overseas. This might
occur, for example, where we use service providers based overseas. Generally,
such recipients are likely to be located in New Zealand or USA.
Our Privacy Policy which is available at www.kleenheat.com.au/privacy, contains
information about how you may:
* access personal information hold about you and seek the correction of such
information;
* complain about a breach of the Australian Privacy Principles, and how we will
deal with such a complaint;
* access the credit eligibility information we hold about you and seek the
correction of credit information or credit eligibility information we hold
about you; and
* complain about a failure by us to comply with Part IIIA, Division 3 of the
Privacy Act or the Privacy (Credit Reporting) Code, and how we will deal with
such a complaint.
We may disclose your credit-related information to credit reporting bodies. The
credit reporting body we deal with is Equifax (contact details available at
www.equifax.com.au). Equifax may include your information in reports provided to
other credit providers to assist them to assess your credit worthiness. If you
fail to pay for products and services that we provide to you, or commit a
serious credit infringement, we may disclose this information to the credit
reporting body. This may affect your ability to obtain credit in the future.
You can obtain a copy of our credit reporting policy, which forms part of our
Privacy Policy, at www.kleenheat.com.au/privacy. You can obtain a copy Equifax’s
credit reporting policy at www.equifax.com.au/credit-reporting-policy. You have
a right to access the credit-related information that we hold about you, to make
a request for us to correct that information and to make a complaint about our
handling of your credit-related information. More information about how to do
this can be found in our Privacy Policy (available at
www.kleenheat.com.au/privacy).
You have a right to request that credit reporting bodies do not use any credit
reporting information held by them for the purposes of pre-screening any direct
marketing by credit providers. To make such a request, you will need to contact
the credit reporting body.
If you believe that you have been a victim of fraud or identity theft, you have
a right to contact the credit reporting body and ask them not to disclose credit
reporting information about you.
Wesfarmers Kleenheat Gas Pty Ltd
Building 161, Car Park 12, Murdoch University, Murdoch WA 6150
Email: privacy@kleenheat.com.au
Phone: 13 21 80
Last updated: December 2022
Wesfarmers Kleenheat Gas Pty Ltd ABN 40 008 679 543
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SPEAK TO US
Phone13 21 80
Monday to Friday: 8:00am - 5:00pm AWST
EMERGENCY NUMBERS
If a life or property is threatened, please call 000
* Electricity (Western Power) –13 13 51
* Natural Gas (ATCO Gas) –13 13 52
* LPG emergencies (Cylinders & Tanks) –1800 093 336
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