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Text Content

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For help ordering a gift, click to call our customer support line or reach us
directly at 1-800-736-3383

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POPULAR SEARCHES

 * Valentine's Day
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PRODUCTS BY COLOR

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CUSTOMER SERVICE


CUSTOMER SERVICE

At FTD your satisfaction is our top priority

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 * Track or modify my open order
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Frequently Asked Questions
Review the most commonly asked questions below.


INCLEMENT WEATHER DELIVERIES



Our delivery partners may contact the recipient to advise them that their gift
is on the way. They may reschedule delivery if the product cannot be left in a
safe location due to severe weather conditions.

 

If your order is being delivered via national carrier (UPS, FedEx), please track
your order through the link in your shipment confirmation email. The carrier
will have the most up-to-date delivery status.

 

Our flowers are packed to withstand a long transit so they arrive in great
condition even with a 1-2 day delay. Of course, they’ll need water and care
according to the instructions packed with them. Within a few hours to a couple
days, your flowers should be looking vibrant and cheerful.


PAYMENT OPTIONS AND FEES



What do the delivery and handling fees cover?

Our delivery and handling fees cover all costs associated with the delivery and
servicing of your gift. It also covers our “Love it or We’ll Make it Right
Promise” and our “7 Day Freshness Guarantee”.

How do I request tax exemption?

 If you are a tax exempt organization, please fax the necessary documents to our
Finance team at 630-724-6019 ATTN: Emily. If you do not have access to a fax
machine, please call or email us.

 

How do I apply my Groupon or gift card?

To enter your code, fill out your recipient information and proceed to the
payment page. Under “Select Payment Method”, click “Redeem a payment code or
Groupon Voucher”. Enter the information and then select “Apply”. You will see
the code applied at the order total breakdown at checkout.

 

Installments by Afterpay


Installments by Afterpay is a service that allows you to make purchases now and
pay for them in four payments made every 2 weeks without any interest.

When available, you will be given the option at checkout to select Afterpay as
your payment method. First-time customers will need to register with Afterpay
and provide payment details. Returning customers can log in and make their
purchase.

Afterpay is only offered to customers with a US billing address, shipping
address, payment method, and phone number. It is not available for the purchase
of gift cards.


DELIVERIES



How can I track my order?

To track your order, please select the “Help” icon in the top right hand corner
of our website and select “Track your Order”. From there, you will be prompted
to enter your order number and the last name of your recipient.

If you do not know your order number, please check your email inbox from the
order confirmation message that we sent when your order was placed. You can also
find this information by signing into your account and accessing your order
history.

If you require additional assistance, please contact a member of our team.
Please note that real-time tracking is unavailable for florist deliveries during
peak holiday weeks.

 

Inclement weather deliveries


Our delivery partners may contact the recipient to advise them that their gift
is on the way. They may reschedule delivery if the product cannot be left in a
safe location due to severe weather conditions.

If your order is being delivered via national carrier (UPS, FedEx), please track
your order through the link in your shipment confirmation email. The carrier
will have the most up-to-date delivery status.

Our flowers are packed to withstand a long transit so they arrive in great
condition even with a 1-2 day delay. Of course, they’ll need water and care
according to the instructions packed with them. Within a few hours to a couple
days, your flowers should be looking vibrant and cheerful.

 

What time will my order be delivered?


For businesses, our partner florists will delivery any time between 9 AM and 6
PM. For residences, they will deliver between 9 AM and 8 PM (up to 9 PM on
holidays). We will email you a confirmation as soon as the delivery is made.

Unfortunately, we are unable to guarantee specific delivery times. This is
because our partners deliver to funerals first, then hospitals, then businesses,
and lastly residences. If you have a specific time constraint, please reach out
to us so that we can make a request or assist with other accommodations.

 

I received a delivery confirmation email, but my order has not arrived yet.


When our partner florists and vendors deliver your gift, they notify us via a
message in our system, which then automatically sends a delivery confirmation
email to you.

If you, for some reason, received a confirmation email, but the gift was not
received, do not panic! If it is still the scheduled delivery date, it is
possible that the florist has just left the shop and will deliver your gift as
scheduled.

However, if you received this notification on any date other than your selected
delivery date, please contact us as soon as possible so that we can investigate
further and ensure that there are no complications.

 

My order was not delivered.


Please advise that the delivery window for residences is from 9 AM to 8 PM.
During peak holiday weeks, deliveries may occur until 9 PM.

If the delivery date has already passed, please contact a member of our team so
that we can make things right.


POLICIES



COVID-19 Contactless Delivery Policy

We are still operating and taking orders! We take the safety of our customers,
staff, and partners very seriously, which is why all products will be shipped
and delivered using a no-contact method.

In this process, our partner florists will first call your recipient to advise
them that their gift is on the way. The florist will then maintain social
distancing and leave the gift at a safe location at the delivery address.
Furthermore, no signatures will be required for these deliveries.

 If the florist cannot confirm that the recipient is available, they will leave
a voicemail and notify us to schedule a re-delivery. 

 

My order doesn’t look like the photo.


Our partners fill each order according to a recipe and make their arrangements
as similar as possible, with respect to our substitution policy. However, there
are times when further substitutions are required in order to ensure the timely
delivery of your gift.

If, for some reason, you or your recipient are not satisfied with the quality of
your arrangement, please reach out to us so that we can schedule a fresh
re-delivery or full refund.

 

Anonymous Flower Delivery


If there is no signature on the gift message, the sender may have accidentally
left the card unsigned or they may have wanted to remain anonymous. As per our
company policy, we do not release our customer's information without their
consent. Please contact us and we will reach out to the sender to request the
release of their information. 


WHAT IF I’M NOT SATISFIED WITH MY ORDER?



Your perishable flowers and plants are guaranteed to last seven days. If, for
any reason, you are not satisfied with your delivery, please contact us within
that timeframe, and we will make it right.

STILL NEED HELP? REACH OUT TO SUPPORT 24/7:

Click to Chat

1 (800) 736-3383


IMPORTANT WARNINGS

- Not Fit For Consumption – Flowers and Plants are not fit for consumption.
Please keep them out of reach of children or animals. - Choking Hazard –
Children under 12 years can choke or suffocate on uninflated or broken balloons.
Adult supervision required. Keep uninflated balloons from children. Discard
broken balloons at once. - Choking Hazard – Small parts not for children under 3
years testing.
Show Less


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