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Submitted URL: https://www.lloydsbank.com/business/retail-business/suspicious-emails-and-text?elqTrackId=2ad1a8a11dc94144a312eff1bf8f20ab&...
Effective URL: https://www.lloydsbank.com/business/security/fraud/scam-messages.html?elqTrackId=2ad1a8a11dc94144a312eff1bf8f20ab&elq=e655e...
Submission: On December 03 via api from RU — Scanned from DE
Effective URL: https://www.lloydsbank.com/business/security/fraud/scam-messages.html?elqTrackId=2ad1a8a11dc94144a312eff1bf8f20ab&elq=e655e...
Submission: On December 03 via api from RU — Scanned from DE
Form analysis 1 forms found in the DOM
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</form>Text Content
* Accessibility statement [Accesskey '0'] Go to Accessibility statement
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* Protect your business from fraud
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* Scam messages
SCAM MESSAGES
Fraudsters can copy texts or break into email accounts to send messages that
pretend to be someone you know, like your bank or a supplier.
A scam message can appear alongside other texts or emails from an earlier chain.
The aim is to steal important details and money. If successful, it can do real
damage to your business.
If your business uses email or text messages then it could be a target for
fraudsters.
But if you and all your staff know how to spot a scam, it can help to keep your
business safe.
HAS YOUR BUSINESS BEEN TARGETED BY FRAUDSTERS?
Has your business been targeted by fraudsters?
Contact us right away to report a scam. We can then guide you on what to do
next.
Contact us now
LEARN HOW TO SPOT AND AVOID A SCAM MESSAGE.
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TIPS TO BEAT SCAM MESSAGES
* HOW TO STAY SAFE FROM SCAM TEXTS EXPANDABLE SECTION
CHECK IT’S GENUINE
Call us to check - If you’re not sure a text is from us, contact us to make
sure. Or check your account online. If the text is from another person or
company, call them on a number you trust to check. Never use a number from a
message as this could be part of a scam.
CLICK WITH CARE
Only click a link if you know and trust the sender - Links can hide a virus
that could attack your computer or phone.
PROTECT YOUR DETAILS
Log on safely - We’ll never send you a text with a direct link to a page that
wants you to log on or give personal or banking details. If you get a text
like this, don’t reply. Just delete it.
* HOW TO STAY SAFE FROM SCAM EMAILS EXPANDABLE SECTION
CHECK IT’S GENUINE
Call the sender - If you’re not sure about an email, or if one arrives out of
the blue, make sure it’s real. You can contact us or look at your online
account to see if anything is wrong. If it came from a colleague, talk to
them in person. To contact a company, use a number you trust, not one from a
message. Ask if they sent the message.
Look at the address - Make sure the sender’s details are correct. Fraudsters
often change a genuine email address so it looks similar, such as Lioyds and
not Lloyds.
CLICK WITH CARE
Only click after you check it’s safe - Make sure you know and trust the
sender. You can check their address or call them on a number you trust. Links
and downloads can hide a computer virus. Or a link could take you to a fake
website. If a site looks odd in any way, don’t use it. Contact us right away
if you notice anything wrong with our site.
DOUBLE-CHECK ANY CHANGES
Before you pay an invoice - Make sure the payment details are correct. Call
to check on a number you trust, not one from a message. Fraudsters can
pretend to be someone else to change payment details, or to send an invoice.
Learn more about invoice fraud.
PROTECT YOUR DETAILS
Log on safely - We’ll never send you an email or a text with a direct link to
a page that wants you to log on or give personal or banking details. If you
get a message like this, it’s a scam. Delete it. Never reply to this kind of
message.
IF YOU THINK IT’S A SCAM
Delete it - You don’t have to reply to an email or text, or click on any
links. If it’s genuine, the sender will try to contact you again.
* TEST YOUR KNOWLEDGE EXPANDABLE SECTION
Would we send a message with a link that goes directly to a logon page?
Yes
No
That's wrong!
We’ll never send you a text or email with a link that takes you directly to a
logon page. Or one to ask for personal or banking details. Learn how to spot
a scam message
That’s right!
We’ll never send you a text or email with a link that takes you directly to a
logon page. Or one to ask for personal or banking details. Only fraudsters do
this.
Would we send you a message that doesn’t personally identify you in some way?
Yes
No
That's wrong!
We’ll never send you a text or email that didn’t include part of your name,
business account number or post code. Learn how to spot a scam message
That's right!
We’ll never send you a text or email that didn’t include part of your name,
business account number or post code.
Can you trust a phone number from a text or one that’s included in a message?
Yes
No
That's wrong!
Fraudsters can copy a phone number so it looks genuine on your caller ID.
They can also add or change a number in a message so you call them and not
the real person or company they’re pretending to be. Learn how to spot a scam
message
That's right!
Never trust a phone number which appears on your caller ID or in a message.
Check a number against a source you trust, such as a company website.
* HOW TO SPOT A FAKE LLOYDS BANK EMAIL EXPANDABLE SECTION
If you get an email from us, there are many ways to tell if it's real or not.
We’ll always:
* Greet you by name - As in Mrs Smith
* Include part of your main account number - Or part of your postcode if you
don't have an account number yet.
* Write to you in a reasonable and calm way - To try to trick you, scam
messages may use warnings, threats of fraud or problems with your business
account.
We’ll never send a message that:
* Asks for your banking or personal details.
* Tells you to move money to another account.
* Asks you to make a test payment online.
* Links directly to our Internet Banking logon page. Or a page that asks for
your security or personal details.
You can also check our email address to spot a scam. It should end with
lloydsbank.co.uk or lloydsbanking.com and never have another word in-between
lloydsbank and .co.uk or .com.
This is a genuine email: name@mail.lloydsbank.co.uk
This is a scam email: name@lloydsbank.mail.co.uk
If you get a scam email, forward it to our fraud team:
emailscams@lloydsbanking.com
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IMPORTANT LEGAL INFORMATION
Calls may be monitored or recorded in case we need to check we have carried out
your instructions correctly and to help improve our quality of service.
Lloyds and Lloyds Bank are trading names of Lloyds Bank plc, Bank of Scotland
plc, Lloyds Bank Corporate Markets plc and Lloyds Bank Corporate Markets
Wertpapierhandelsbank GmbH.
The products and services outlined on this site may be offered by legal entities
from across Lloyds Banking Group, including Lloyds Bank plc and Lloyds Bank
Corporate Markets plc. Lloyds Bank plc and Lloyds Bank Corporate Markets plc are
separate legal entities within the Lloyds Banking Group.
Lloyds Bank plc. Registered Office: 25 Gresham Street, London EC2V 7HN.
Registered in England and Wales no. 2065. Bank of Scotland plc. Registered
Office: The Mound, Edinburgh EH1 1YZ. Registered in Scotland no. SC327000.
Lloyds Bank Corporate Markets plc. Registered office 25 Gresham Street, London
EC2V 7HN. Registered in England and Wales no. 10399850. Authorised by the
Prudential Regulation Authority and regulated by the Financial Conduct Authority
and the Prudential Regulation Authority under registration number 119278, 169628
and 763256 respectively.
Lloyds Bank Corporate Markets Wertpapierhandelsbank GmbH is a wholly-owned
subsidiary of Lloyds Bank Corporate Markets plc. Lloyds Bank Corporate Markets
Wertpapierhandelsbank GmbH has its registered office at Thurn-und-Taxis Platz 6,
60313 Frankfurt, Germany. The company is registered with the Amtsgericht
Frankfurt am Main, HRB 111650. Lloyds Bank Corporate Markets
Wertpapierhandelsbank GmbH is supervised by the Bundesanstalt für
Finanzdienstleistungsaufsicht.
Eligible deposits with us are protected by the Financial Services Compensation
Scheme (FSCS). We are covered by the Financial Ombudsman Service (FOS). Please
note that due to FSCS and FOS eligibility criteria not all business customers
will be covered.
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EXISTING CUSTOMERS EXPANDABLE SECTION EXISTING CUSTOMERS
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